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그랜드 웨스트스 빌라 여행 후기

3 out of 5
그랜드 웨스트스 빌라
Newtown Road, Wailoaloa Beach, Nadi

이용 후기

6.4
평점 10 - 훌륭해요. 192개 이용 후기 중 29개" "
평점 8 - 좋아요. 192개 이용 후기 중 52개" "
평점 6 - 괜찮아요. 192개 이용 후기 중 50개" "
평점 4 - 별로예요. 192개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 192개 이용 후기 중 20개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

5.0/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

진정수 님, 한국

위치 안좋음
스탭들은 친절하지만 위치가 너무 안좋음. 외딴 곳이라 가게, 식당 근처에 없음

10/10 - 훌륭해요

Sanjeet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2024년 4월에 1박 숙박함

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Been there many times. Aircon not working which didnt surprise me. It was very very hot and needed it as well.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Family friendly & great staff. Very welcoming
2024년 1월에 7박 숙박함

8/10 - 좋아요

vivita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
How come there was no Wifi?
2023년 12월에 1박 숙박함

4/10 - 별로예요

Karen

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Jaspreet

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함

4/10 - 별로예요

Ellen

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property ok but very hot with no WiFi and even Digicel network is poor, no restaurant near by.
2023년 10월에 3박 숙박함
답변 제공: reservations 님, 2023년 11월 21일
we thank you for your reveiw. We are in the process of improving the hotelvinaka

6/10 - 괜찮아요

Nikita Eleonora

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: reservations 님, 2023년 11월 21일
thank you for your reveiw

2/10 - 너무 별로예요

Anjani

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon check in when we looked at the condition of the hotel we had to find another place to stay . The hotel was so filthy . We want full refund as we did not stay there

6/10 - 괜찮아요

Jasmindar

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property looks nice from the outside with well manicured landscape but the room I had looked like a run down motel. It had dirty black carpet which was a big turn off. The facility is very old and dated. Nothing was updated in my room.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

GEORGINA

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They had used some sort of chemical to spray the room with and the stench was unbearable upon check in.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Craig

Not a thing was good about this place, no pool, no food, no bar , no internet. I had to walk 1/2 mile for anything you wanted. Please do not recommend this place. I left 3 days early to come home, no refund, but it was your fault.
2023년 8월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Children enjoyed too!!
Everyone enjoyed the comfort of the surroundings and hotel rooms.
2023년 8월에 2박 숙박함
답변 제공: Deepsh 님, 2023년 9월 26일
Bula, Thank you so much for taking the time to reply, much appreciatedvinaka

8/10 - 좋아요

Maureen

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Parshu

가족 여행
It was ok
2023년 7월에 2박 숙박함

4/10 - 별로예요

Francis

2023년 8월에 3박 숙박함

4/10 - 별로예요

Francis

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No value for money
For the price of the rooms. It wasnt worth it. Only one toom had ac , the rest of the unit had fans. The onsite restaurant was closed food had to be purchased outside. I had 2 rooms and had requested they be as close to each other as possible but ended up being on opposite ends of the property. The property also looks run down and looks like it might shut down at some point.
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DO NOT STAY HERE!!!! EXPEDIA NEEDS TO REMOVE THIS ACCOMMODATION FROM THEIR SITE LIST- The receptionists had no idea, the cooked breakfast we paid extra for was terrible- it wasn’t a cooked breakfast at all it was a continental breakfast if that! ((instant coffee, stale cereal, 2 slices cold toast, half a banana, full cream milk- no alternative The room itself was disgusting- filthy shower, had to wear thongs in shower. The towels were stained, the linen old, the bed was old, the kitchen was not a “full kitchen” as described, the kitchen was dilapidated. There was no aircon in the family area only in the bedroom and who knows when or if that was last cleaned? Ceiling fan was ok but noisy. The toilet cistern ran 24/7. There was no restaurant on the property. No WI-FI available. The property was directly behind the airport runway so it was very noisy. There was no spare key so if we wanted our room “cleaned” we had to leave the key at reception. In room phone not working. It was on the whole old, filthy and dilapidated. In fact we left early because it was becoming quite depressing! As did others!!!!! DON’T STAY HERE 😡 Garden was actually quite nice and the pool was ok.
2023년 7월에 7박 숙박함

8/10 - 좋아요

Joy

Very friendly and very willing staff. The only things at fault was the pool which was discoloured. Maybe needs to be checked for chlorine on a weekly basis using pool test strips to keep the pool clear. I stayed there for 5 nights and the water contained a small amount of green algae.
2023년 7월에 7박 숙박함

4/10 - 별로예요

Rachael

가족 여행
별로예요: 청결 상태
We arrived around 4pm and one of 2 rooms was not ready until 6.30pm. The available room smelled of urine and was damp due to just having been cleaned. There were no blankets on the beds and the aircons were on and remote controls didn’t work to be able to turn them off. There were no pots or anything to cook in the kitchen. I had to go and follow up the key for the second room despite having been told I would get a phone call once our room was available. The pool was green. The staff were pleasant and apologetic and were obviously just doing their best. Perhaps more staffing would have helped. The location was convenient and the restaurant next door was great.
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

julie

별로예요: 직원 및 서비스
Despite the property and facilities needing a good lift and new coat of paint. The location is convenient and the area quiet. Liked to be able to chill in the room while leaving the balcony door open, really liked the privacy of it.
2023년 7월에 2박 숙박함

8/10 - 좋아요

Praveen

2023년 6월에 6박 숙박함

6/10 - 괜찮아요

Wendy

2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Michael

가족 여행
별로예요: 직원 및 서비스
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Vince

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Bex

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Good location, a 10min walk to Smuggler's Cove & Wailoaloa beach. A few local restaurants and bars. 15min taxi ride to Port Denarau. The grounds of the property and pool area are lovely and well maintained. The complex buildings are run down and in need of maintenance work. We mostly had no hot water in our room and had cold showers all week. The staff were helpful and hospitable. We were mostly the only guests staying there. On a few occasions, there were people drinking heavily and partying - which in itself was fine but we had some drunken men banging on our door and shouting at 1.30am and overheard a very loud fight between a drunk couple at 6am on Sunday morning. As 2 female friends travelling together, these experiences were unsettling. There is security on site and I assume they shut this down fairly quickly but just an FYI - this is not the best option for solo female travellers. Better to stay around Smuggler's Cove area. I imagine GWV was a hive of activity before Covid. I hope that with some investment into repairing the property, it can be restored to its former glory.
2023년 6월에 7박 숙박함
답변 제공: Deepshika 님, 2023년 6월 20일
Bula BexThank you for taking out your time in reviewing us as it helps us to improve. I sincererly apologize for the issues you faced during your stay. we will look into these matters.Kind regardsDeepshika PillayDuty manager

2/10 - 너무 별로예요

Matt

2023년 4월에 1박 숙박함

8/10 - 좋아요

Maurice

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location and amenities
2023년 3월에 3박 숙박함
답변 제공: Deepshika 님, 2023년 3월 19일
Bula MauriceThank you for your positive feedback. We hope to see you again.VinakaDeepshika PillayGrand West Villas

8/10 - 좋아요

Rakesh

가족 여행
좋아요: 청결 상태
The furniture was old and the bedsheets were way old and room cleaning should be everyday rather than every two days.The location of the property is great and the landscape is superb.loved the gardens with native and local plants.

2/10 - 너무 별로예요

Zaid

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would never stay there again. Photo was something else and in real it was so dirty amd stinking.
2022년 7월에 1박 숙박함
답변 제공: Grand West Villas 님, 2022년 7월 26일
Dear Zaid We sincerely apologise for not meeting your expectations. We have taken measures to address this.Your comments are important to us as this helps us improves our customer satisfaction level.

6/10 - 괜찮아요

Priyanka

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 7월에 7박 숙박함
답변 제공: Grand West Villas 님, 2022년 7월 27일
Bula Priyanka Thank you for booking at Grand West Villas. We hope you enjoyed your stay with us and looking forward to see you again soon.

4/10 - 별로예요

Navin

2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Sweet

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were tons of bugs. Bed bugs, cockroaches and mosquitoes. This hotel seemed more for locals. Virtually no restaurant. No other amenities. Pool is ok but needs a lifeguard as it’s way too overcrowded and kids are always left unattended at the water slides. Staff was helpful but need more training. Kitchen needs to be more stocked with cooking utensils. Overall ok for a long term stay if you can slum it.
2022년 5월에 5박 숙박함
답변 제공: Grand West Villas 님, 2022년 7월 27일
Dear Sweet We sincerely apologise for not meeting your expectation and thank you for the constructive comments regarding our hotel facilities & amenties, we have taken measures to address this. Your comments are important to us as this helps us improves our customer satisfaction level.

2/10 - 너무 별로예요

Aditatila

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First of all, I reckon the staff did their best to serve the customers. But the facility of this hotel is old and like a motel. For example: 1 Rooms are separated by the internal door. If anyone on your next room talking or even switch on / off the light, you can hear clearly. And I don't understand the their hotel rules, customers bring cooking wares to cook and even stereo speakers to have party in the room is allowed? You can't sleep early if you have trip to islands next morning. 2 The white pillows are darker inside. If you check by removing the pilliow cover. 3 Bed light doesn't work. I've mentioned 3 times no one come to fix. I will not recommend you book this hotel if you are travellers from other countries. Actually, the fact is, during my 4 days stay, I never see any foreigners. This hotel might be the paradise for local residents to have parties. But not for oversea tourists. By the way, there is nothing for the staff to improve. The staff already did their best I believe. Enthusiastic and always try to help. It is the owner of the hotel needs to work on a lot things to make it better.
2019년 12월에 4박 숙박함
답변 제공: RM 님, 2020년 1월 19일
Dear Anonymous Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level. Also appreciate if date of stay is mentioned.

6/10 - 괜찮아요

Shivanjini

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Has da I Fx q USA da. va gTAq Rd was a as
2019년 11월에 3박 숙박함
답변 제공: RM 님, 2019년 11월 26일
Thank you for the review and not able to understand the comments but we hope that you enjoyed your stay with Grand West

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스
Staff weren’t very friendly when we arrived , no breakfast available .had dinner in restranaut at but got rip off .
2019년 11월에 1박 숙박함
답변 제공: RM 님, 2019년 11월 26일
Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level. We will take measure to address your comments with the department concern.

4/10 - 별로예요

Shivanjini

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 5박 숙박함
답변 제공: RM 님, 2019년 11월 26일
Dear Shivanjini Appreciate the rating and will ensure that we work on the comments that you have provided us in your previous reviews.

2/10 - 너무 별로예요

Mette

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 6박 숙박함

10/10 - 훌륭해요

Marsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for a layover
We were only spending the night but found it clean and functional. the pool looked nice. The food was delicious and the staff very nice. The WiFi costs but we were handed a phone to text our kids that we were OK, which I thought was very hospitable. It is located out of town a small distance.
2019년 9월에 1박 숙박함
답변 제공: RM 님, 2019년 10월 3일
Thank you again for sharing your experience, and we will always look forward to welcome you back at the Grand West Villas .

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not stay here but went to my room and looked around. I was so shocked and disappointed that I called around by phone,found other accomodation and then checked out. The only nice thing that was the same in the photos was the pool. The room was small, dirty and there were three outside doors which could be easily broken into, making me fearful to stay.
2019년 9월에 4박 숙박함
답변 제공: RM 님, 2019년 10월 2일
Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level Your comments on the room has been addressed with the department concern. And also to mention that we are now in the process of doing room renovation. We hope that you will consider staying with us and perhaps try our other room categories which might be more suitable for your requirements

4/10 - 별로예요

Geets

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom had leaks, took 3 calls to get that sorted. WIFI was down and no one bothered informing me,no apology either. Some staffs in office were rude
2019년 4월에 7박 숙박함
답변 제공: RM 님, 2019년 9월 25일
Dear Geets We are disappointed that you did not enjoy your stay with us and we sincerely apologize for this Thank you for highlighting your concerns. This was brought to the attention of the department concern for their action and improvement. Once again thank you for the review as this help us to improve in our guest service.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice pool and friendly staff. Close to airport. Room felt a bit outdated.
2019년 9월에 1박 숙박함
답변 제공: RM 님, 2019년 9월 18일
Thank you for the positive rating for Grand West Villa. We appreciate your comments about the room and we wish to advise you that we are now in the process of doing room renovation and we can show this to you on your next holiday trip to Fiji. Vinaka vakalevu.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the fact that as soon as I got my studio room which was not what I was expecting I asked for an upgrade and I was given a lovely villa which was clean and very comfortable. I didn't like the fact that wifi was to obtained at a very high cost each day
2019년 9월에 5박 숙박함
답변 제공: RM 님, 2019년 9월 9일
Dear Anonymous Thank you for the review and it was good to know that you enjoyed your room upgrade. Your comments on the wifi has been highlighted to the department concern and the management. We look forward to seeing you again on your next holiday.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2019년 8월에 1박 숙박함
답변 제공: RM 님, 2019년 8월 28일
Dear Anonymous Thank you for rating your recent stay at Grand West. and we look forward to hosting your next holiday to Fiji.

2/10 - 너무 별로예요

Nita

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel staff not friendly, checking was poor, restaurant food, not good service, they said don't have to make food, TV only one channel and poor connection, not enough lighting very week light though out the room not happy with this hotel would never go back
2019년 7월에 1박 숙박함
답변 제공: RM 님, 2019년 8월 6일
Dear Nita We apologize for not meeting your expectation. Your comments are important to us as this helps us improves our services. We have investigated the incident and appropriate action taken. We hope this experience won’t dampen your spirit and good memories of Grand West Villas and we look forward to your return to enable serve you better.

4/10 - 별로예요

Maria 님, Dunedin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
To start with the positive, the staff were so lovely, especially Deepak at the restaurant. The pool and slide were amazing. The resort is in quite a handy location, near beach and town. But it seems the resort is poorly managed. We were disappointed due to a lot of misleading/false advertising eg there was no wi-fi in the rooms (apparently it was "down" but we were suspicious, they let us log in to the WiFi in the reception area but it was unreliable), there was no babysitting service, both these were advertised. Fresh towels were as rare as gold! With maid service, you can expect the floor to be swept and a packet of toilet rolls left on the table, no bedding changes. A big disappointment for us was that there were no cocktails available which is pretty unusual for a resort! And it's worth noting that it's right next to the airport which was a fantastic spectacle that our son LOVED but you may want to pack ear plugs. We still recommend the resort and would have had a much better time if we hadn't got our hopes up about certain services which were promised but undelivered.
2019년 7월에 7박 숙박함
답변 제공: RM 님, 2019년 8월 4일
Dear Maria Thank you for taking your time in reviewing your recent stay at Grand West Villas. Your positive comments about our service helps us to continue strive to provide quality guest service. We sincerely apologise for not meeting all your expectation, this is brought to the attention of the department concern & management for their action and; therefore we value all our guests’ feedback as this plays a very important role in raising Grand West standard We, the management and staff of Grand West Villas appreciate your concerns, and it is our hope that you will give us another opportunity to serve you better in the near future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The kitchen facilities were good. The other bathroom was a bit run down
2019년 7월에 5박 숙박함
답변 제공: RM 님, 2019년 7월 31일
Thank you for the constructive comments regarding our hotel facilities & amenities, we have taken measures to address this.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 7월에 1박 숙박함
답변 제공: RM 님, 2019년 7월 31일
Thank you for rating your stay at Grand West Villas, we have taken measures to address this.