외관

마운틴 인 앤드 스위츠 여행 후기

2.5 out of 5
마운틴 인 앤드 스위츠
755 Upward Rd, Flat Rock, NC

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 1129개 이용 후기 중 906개" "
평점 8 - 좋아요. 1129개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 1129개 이용 후기 중 19개" "
평점 4 - 별로예요. 1129개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 1129개 이용 후기 중 5개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly. The hotel was clean, quiet and peaceful.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

LEONOR

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is beautiful and clean. Checking was east and fast. I'm upset becase the website we booked through stated that they were 14 miles away from the pretty chaple but their actually 50 minute away which sucks we would of choosed something closer. 😤
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very pleasantly surprised when I arrived at this hotel. The building itself, the staff, the room , the breakfast- everything was great & made my stay comfortable & relaxing! I will be booking a stay here again in the future the next time I am in the area
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Shannon

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was great.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Rosemary

가족 여행
Rooms need renovation- new carpet, brighter lighting and paint/wallpaper. Very dark interior. Our room had a musty smell. Breakfast was ok. Facility was clean and personnel were friendly. Was ok for a one night stay but would not rebook…
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are nice and property. We will be back. The
2024년 4월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 11일
Hi Joseph! We are pleased had a great stay and thought the staff and property were nice. I think you may have accidently clicked a wrong button, as you reviewed us a 1 out of 5. 5 being the best and 1 being the worst. If you'd like to redo the review so it will reflect how you feel about the property, we'd love that. Thank you and we look forward to seeing you again!

10/10 - 훌륭해요

Kathryn

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very pleasant and attentive. Property clean, reasonably priced.
2024년 4월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 11일
Kathryn,Thank You for taking the time to write us a review! We will be sure to share the kind words with the staff. Thank You for allowing us to be your host. We look forward to seeing you next time!

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing, front desk awesomely friendly
2024년 2월에 2박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 11일
Catherine,Thank You for the review! We will be sure to share with the staff. Some of the things people often compliment us on are the wonderful staff and clean rooms. We do have great employees and are so glad your experience was equally great. Thank You for allowing us to be your host. We look forward to seeing you next time!

10/10 - 훌륭해요

Olivia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 2일
Olivia, Thank You for reviewing us! Great to see we earned a 5-star rating! We hope to see you again soon!

10/10 - 훌륭해요

Randy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was noticeably clean and in order. Staff were friendly and conversational. All promises were met or exceeded.
2024년 3월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 3월 22일
Randy.We are so glad you enjoyed your stay here. Thank You for the kind words on the staff and hotel cleanliness. We will be sure to pass this on to our team. We hope to see you again soon!

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 3월 22일
Joe,Thank You for taking the time to review us! We are glad you felt we earned a 5 out of 5 rating! We hope to see you again next time you're in the area!

10/10 - 훌륭해요

Jenifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms and a quaint hotel.Tiffany at the front desk was very sweet and helpful.
2024년 3월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 3월 22일
Jenifer,Thank you for taking the time to review us. We're glad you found the hotel clean & YES, we agree, we think Tiffanie is awesome! We will be sure to pass on the kind words.

10/10 - 훌륭해요

Kaethe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When all the other "chain" hotels charge crazy amounts for nothing special, this hotel was beyond perfect for a great price. I loved the huge area for walking my pup and the birds chirping in the trees each morning was so quaint! Would recommend this property to anyone looking for a great stay with comfort, cleanliness and quiet....🙂
2024년 3월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 3월 22일
Kaethe,Thank You for the wonderful review! It's the perfect way to describe us. We take great pride in being competitive with our rates and being clean and comfortable. The birds chirping, and big field out front to walk to the dogs is also a nice added bonus. We hope to see you again soon!

8/10 - 좋아요

Mayra 님, Marietta

When we arrive staff very friendly, but the next day a person in the front desk was with bad aptitude, no friendly at all , I even talk to him about the time change and he ignored me, I like the hotel and definitely I will go back but I hope he isn’t there
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel and very quiet and comfortable.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Pam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay. The hotel was clean and staff was friendly. Breakfast had several options to start our day before a day of hiking, wineries and shopping. Would definitely stay here again!
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all very friendly and welcoming. The room was great. Would have liked to be able to have eggs, maybe scrambled, and bacon and just not hard boiled eggs.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Olga

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 2일
Olga,Thank You for reviewing us! We look forward to being your host again in the future!

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms, clean , friendly
2024년 2월에 1박 숙박함

8/10 - 좋아요

Sonny 님, Moraga

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It's worth on the price.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Raidy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience. Easy check in and out. Clean and quiet. Love that!!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

robert d

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent service and room conditions.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dogs in rooms when owners leave them alone the dogs will bark all day long not good
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Gregg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 2일
Gregg,Thank You for reviewing us! It's great to see we earned a 5-star rating! We look forward to being your host again in the future!

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was so nice, especially for the price! Everyone was friendly, the breakfast was great, and the rooms were huge! Definitely would stay here again.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Alisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here several times when we come to the Flat Rock Playhouse. Always clean and friendly staff!
2024년 2월에 1박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스
Great value for a clean, comfortable interstate roadside hotel. We had a ground floor room on the front side of the hotel, not particularly quiet, but we dialed up the white noise app and slept okay. Great morning cup of coffee!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ruth

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fair price, good location and very quiet
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Joseph E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice clean quiet place right off the highway. Staff could not be nicer. The place was a real gem cant beat price. Older building but nice amd clean.
2024년 2월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 11일
Joseph,Thank You for the kind words and the lovely review! We will be sure to share with the staff. We are blessed to have such great employees! Thank You for allowing us to be your host. We look forward to seeing you next time!

10/10 - 훌륭해요

John

2024년 2월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 3월 22일
John,Thank You for taking the time to rate us! We are so glad you enjoyed your stay with us and rated us 5 stars! We look forward to seeing you again!

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 2일
Karina, Thank You for taking the time to review us. We're so glad you felt we deserved a 5-star rating! We're glad you had a great stay and look forward to seeing you again in the future!

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ladies that were working the front desk during my check in were absolutely wonderful. They have amazing customer service
2024년 2월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 2일
Nancy,Thank You so much for taking the time to review us! We will be sure to pass on the kind words to our staff. We are blessed to have such wonderful employees! We look forward to being your host again soon!

10/10 - 훌륭해요

Leah 님, Long Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay. Jerry and Stephanie were very kind and they do their jobs very well. I truly felt like a welcomed guest. My room was very clean and quiet. Breakfast had plenty of options and the lobby's coffee was always hot. Very large, open parking and very well lit at night. I will definitely be staying here again.
2024년 1월에 3박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 2월 5일
Leah,We are so glad you had a nice stay and found it clean & quiet. We will also be sure to pass the kind words onto Jerri & Stephanie. We're pleased you enjoyed to local coffee we offer. We are proud to serve fresh coffee made by Pisgah Coffee Roasters. We look forward to see you again in the future! We hope you and your family stay well until then!

10/10 - 훌륭해요

Jerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 2월 5일
Jerald,Thank You for taking the time to review our hotel. We're glad you felt we deserved a 5 out of 5 rating. We hope to see you again soon!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful staff .
2024년 1월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 2일
Robert, Thank You for taking the time to review our hotel. We're pleased to hear you found the staff helpful. We are blessed to have great employees! We're glad you had a great stay and look forward to seeing you again in the future!

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We will stay there again very quiet and clean. Breakfast options were good. Front desk was extremely welcoming.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Richard and Marcia

2024년 1월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 4월 2일
Richard & Marcia,Thank You for rating our hotel a 5 out of 5! We're glad you had a great stay and look forward to seeing you again in the future!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic place and staff
Stayed here several times as has family visiting. Always a great experience. The afternoon/evening desk person is awesome. Not sure of her name sorry
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Richard and Marcia

좋아요: 청결 상태, 직원 및 서비스
We prefer staying pet free but chose this location. (We don't like staying in a dog house.) That said, I only saw one animal about to come into the breakfast area when it was stopped by staff. At a time when kennels charge $100/nt, you could be charging the same. Why not have "no pet" dedicated room zones within your facility. We liked: continuous "on" cycle for fan blower; great beds, linens; responsive staff; refrigerator/microwave and beautiful location/surroundings.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful stay!
2024년 1월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 2월 5일
Suzanne,Thank You for taking the time to review our hotel. We're glad you felt we deserved a 5 out of 5 rating. We hope to see you again soon! We hope you and your loved ones stay well until then!

10/10 - 훌륭해요

Tonya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and comfortable beds and at a great price
2024년 1월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 1월 18일
Tonya,Thank you for your review regarding your visit. We're pleased to hear you thought the beds were comfortable, hotel was clean and price was great. We take great pride in our property, and are glad you had a nice stay. We look forward to seeing you again soon!

10/10 - 훌륭해요

Roseanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 1월 18일
Roseanne,We are thrilled you had an excellent stay, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us!

6/10 - 괜찮아요

Marlene

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an adequate one night stay. We had a domestic violence situation next door we called the front desk and nothing was done ...it kept happening. Woke our family out of da dead sleep.
2023년 12월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 1월 17일
Thank you for your review. I honestly have no knowledge of any domestic dispute or anyone reporting a domestic dispute, or I assure you we would handled the situation. We don't tolerate that here. Sorry you experienced that.

10/10 - 훌륭해요

ivan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and friendly people!
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 2월 5일
Jerry,Thank You for taking the time to review our hotel. We're glad you felt we deserved a 10 out of 10 rating. We hope to see you again soon!

10/10 - 훌륭해요

Eileen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here every time we come to Ashville. Very close to all the things we love to do!
2023년 12월에 2박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 1월 18일
Eileen,Thank you for your review! We're so glad you choose this as your host hotel every time you come to the area. We do have a wonderful central location to everything the area has to offer. Thank You for being a regular guest! We look forward to seeing you again soon!

8/10 - 좋아요

LESLIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Home town feel
2024년 1월에 1박 숙박함

4/10 - 별로예요

George

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Good and Bad
First the good. Most of the emploees were kind and helpful. The room was clean and it is a dog friendly hotel. The bad: bagels in breakfast area seemed old and dried up. The room was not serviced for three days and they would give no discount for that. So if you like to vaccuum your room, go to desk for towels ect then no problem. The location is good. They said holidays was reason no help to clean room. That excuse should be for Christmas day and maybe day after. The truth is there is some underlying issues on why the rooms are not being cleaned daily.
2023년 12월에 5박 숙박함
답변 제공: Mountain Inn & Suites 님, 2024년 1월 17일
Thanks for taking the time to write a review. We always appreciate feedback. On the subject of not having your room cleaned...During the week of Christmas we had some of our people out of town due to the holidays and spending time with family, but the main issue was that I had 3 of my four housekeepers and 2 of my front desk staff out with the flu. It's just really frustrating to see reviews like this when we were spread so thin and to insinuate that there are underlying issues because of it? I'm the General Manager. I'm sure you remember me as I gave you several tips on things to do in the area and we talked a few times both on the phone and in person. One of the many things I take pride in with this property is that our turnover rate has been almost non existent. In a world where all you hear about is that nobody wants to work, that's one issue we've not had to deal with all that much in this post pandemic world. I was literally dividing my time between watching the front desk and cleaning rooms myself just to get our arrivals cleaned on Christmas Day. Believe me when I say it wasn't an ideal situation. There are several properties that stopped cleaning stay-overs altogether after Covid, and we take a lot of pride in the fact that, that's not the norm around here. On another note...you were given a discount. Before you checked out you came to the front desk and when you presented us with these issues we gave you a discount for 1 night. If I remember correctly you pre-paid for 5 nights through Expedia and you reserved 1 night through us separately. We don't have the ability to go back in and discount Expedia reservations because you pay them directly. Unfortunately you have to take that up with them, but we did discount 1 night and informed you of this. As far as the breakfast goes...we can do better. The food doesn't go as fast around the holidays because folks are spending time with family, so the breads may have been sitting out for longer than normal causing it to get stale. Again, we appreciate your feedback and look forward to seeing you again!

10/10 - 훌륭해요

joann

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

joann

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a wonderful inn with great staff. Close enough to shopping yet distant enough to feel safe. Dogs are welcome
2023년 12월에 2박 숙박함