Dear Elsa,Thank you for your kind words about our rooms and staff! We're delighted to hear you found them comfortable, clean, and gorgeous, and that our staff was helpful and friendly (with the exception of the night front desk incident, which we sincerely apologize for).We appreciate your feedback and hope to see you again soon!Sincerely,MicheleRoom Division ManagerHotel Indigo Florence

Dear Calli,thank you so much for taking the time to leave a review of your recent stay at Hotel Indigo Florence! We're thrilled to hear that you found our location convenient for exploring the train station and central Florence. It's fantastic to know that our staff was kind and the hotel was clean. We strive to provide a welcoming and comfortable environment for all our guests.We're also delighted that your room was available prior to check-in time – that's always a great way to start your exploration of Florence!We appreciate your feedback regarding the room noise. While we're happy to hear you found the overall area quiet, we understand that thin walls can sometimes be disruptive. We'll take your comments into consideration for future improvements.On a positive note, we're glad you found the bed and pillows comfortable and enjoyed the amazing water pressure in the shower!Thank you again for choosing Hotel Indigo Florence. We hope to welcome you back soon!Sincerely,MicheleRoom Division ManagerHotel Indigo Florence

Dear Etta,Thank you for your review of Hotel Indigo Florence! We're glad you found the recently refurbished hotel to match the online photos and appreciated the convenient location near the train station. We also appreciate your compliments on our friendly and helpful staff.We sincerely apologize for the noise disturbance you experienced during your three-night stay. We understand how important a good night's sleep is, and the soundproofing of guest rooms is a priority. Your feedback is valuable, and we will certainly address this issue with our management team to explore potential improvements.We hope you'll give us another chance in the future. Perhaps next time, we can ensure a peaceful and restful stay.Sincerely,Room Division ManagerHotel Indigo Florence

Dear Thomas,thank you for taking the time to share your feedback following your recent stay at Hotel Indigo Florence. We sincerely apologize for the inconvenience you experienced with the shower in your bathroom. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.Please know that we take your comments seriously and will address the issues with the shower promptly to prevent similar occurrences in the future. We appreciate your patience and understanding in this matter.We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience on your next visit to Florence.Warm regards,

Dear Terje,Thank you for your lovely review of Hotel Indigo Florence. I'm so glad you enjoyed your stay with us.If you have any feedback on how we can improve our hotel, please feel free to email me directly.We hope to see you again soon!Sincerely

Thank you for sharing your feedback! We're thrilled to hear that you enjoyed the design of our rooms and found our hotel to be new and clean. It's wonderful to know that our proximity to the railway station made your travels convenient. We appreciate your kind words about our front desk staff; providing a warm and welcoming atmosphere is a priority for us. It's great to hear that you enjoyed our breakfast offerings and found our sitting area comfortable. We're grateful for your recommendation and hope to welcome you back soon!