외관

밀루 호텔 여행 후기

4 out of 5
밀루 호텔
Via de' Tornabuoni, 8, Florence

이용 후기

9.8

최고예요

평점 10 - 훌륭해요. 500개 이용 후기 중 433개" "
평점 8 - 좋아요. 500개 이용 후기 중 55개" "
평점 6 - 괜찮아요. 500개 이용 후기 중 6개" "
평점 4 - 별로예요. 500개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 500개 이용 후기 중 4개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

CHANHEE

2023년 11월에 3박 숙박함
답변 제공: Milu Staff&Management 님, 2023년 11월 21일
Dear Chanhee,Thank you for your valuation. We look forward to host you again in the future!Warmest regards

10/10 - 훌륭해요

Hyungjin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
너무 깨끗하고 모든 직원들이 친절합니다. 명품거리 주변에 위치하고 있고, 숙소 주변의 치안이 안전한 느낌이 들어 좋았습니다.
2023년 9월에 2박 숙박함
답변 제공: Will R. 님, 2023년 10월 18일
Dear HyungjinThank You for your amazing feedback! I am so happy to read that you appreciated the high level of service delivered by the Team! They are a true asset together with the beautiful property and the location in the heart of Florence city. We are all looking forward to welcoming you back to the Milu Hotel for another memorable stay.

10/10 - 훌륭해요

JAEHYUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Will R. 님, 2023년 10월 4일
DearJaehyungvaluation like yours really make us feel that all of our hard work pays off, we are honoured, and I will make sure the entire team gets your compliments. Regards, Milu Staff & Management

10/10 - 훌륭해요

WoongPill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kindest hospitality
Very nice facility and kindest people are working. Good breakfast with nice service with seperate egg dishes. When a slight injury occurred on a public road, they helped with sincere guidance and concern, and showed constant kindness even with multiple phone calls and hospital reservations.
2023년 3월에 3박 숙박함
답변 제공: Milu Staff & Management 님, 2023년 3월 8일
Dear WoongPill, Thank you very much for this feedback, it is really important to us.We are very proud of our staff, and we thank you very much for your kind words, they are a true source of motivation. We hope to see you soon again at Milu Hotel.Best regards,

10/10 - 훌륭해요

GangHyeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Milu Staff & Management 님, 2023년 1월 29일
Dear GangHyeon,We highly appreciate your feedback which gives us a chance to improve our customer service. We would be happy to welcome you back to make your next stay more rewarding.Kind Regards,Milu Staff & Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel with friendly staff in Florence!
We stayed a week in a nice room at Hotel Milu. They have artworks each floor and room. The staff was friendly and offered detailed tourist attractions. We could walk to Duomo, Uffizi, Ponte Vecchio, high-end brand stores and affordable restaurants in 10 minutes. The breakfast on the 5th-floor was great. :) But if you are sensitive to noise, you might feel uncomfortable on weekends. We’ll definitely return to Hotel Milu on our next Florence trip!
2020년 1월에 7박 숙박함
답변 제공: Milu staff & management 님, 2020년 2월 12일
Dear guest, Thank you very much for your review. We are indeed in a very central position in a walking distance from every main attraction in Florence. Looking forward to hosting you again at Milu!

10/10 - 훌륭해요

So Jeong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치, 서비스, 청결 등 모든 점에서 훌륭한 시설이었습니다. 다음 피렌체 여행에서도 여기 묵고 싶어요
2019년 12월에 2박 숙박함
답변 제공: Milu Staff & Management 님, 2020년 1월 23일
이 검토를 위해 당신에게 아주 많이 감사하십시오! 우리는 귀하의 체류는 모든 측면에서 완벽 했다 정말 행복 해요. 우리는 당신을 다시 접대하게 영광 될 것입니다! 종류 안부, Milu Staff & Management

10/10 - 훌륭해요

Sojin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
피렌체에 간다면 다시 묵고 싶습니다.
호텔이 정말 깔끔했습니다. 곳곳이 배치된 미술품들을 구경하는 재미가 있었고요. 주차때문에 몇 번 문의를 했는데 빠르게 답해주었고, 도착했을때부터 떠날때까지 staff 모두 친절했습니다. 특히 조식 담당해주었던 staff은 정말 친절했습니다. 호텔이 명품 브랜드 상점가에 위치해서 그런지 낮은 물론 밤에도 어둡지 않았어요. 피렌체 대성당, 우피치 미술관 등 주요 관광지까지 도보로 15분 안으로 걸어갈 수 있을만큼 위치도 좋았습니다.
2019년 7월에 2박 숙박함
답변 제공: Milu Staff & Management 님, 2019년 7월 7일
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted we met your expectations and happy to see that you found the team so friendly on your visit. We are so glad you enjoyed your stay and had a great time exploring Florence from our convenient location. We cannot wait to welcome you back. Warmest regards, Milu Staff & Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치/서비스 만족도 최고
숙소 위치와 고객 서비스가 너무 좋았습니다. 5층에 조식먹는 공간이 있는데, 이 곳에선 조식을 먹지 않더라도 전 숙박고객에게 커피와 물이 무료로 제공되었습니다. 다만, 침대에서 머리카락이 나와 청결도면이 조금 아쉽습니다.
2019년 5월에 2박 숙박함
답변 제공: Milu Staff & Management 님, 2019년 6월 3일
Dear guest, Thanks a lot for sharing your opinion with us. Our guests' feedback give us the opportunity to improve day by day, so your review means a lot to all of us. We are glad to know you enjoyed the common area of the hotel, with free coffee and other drinks always available for our guest. We will definitely keep in mind your words regarding the room: we know we can always imporve some aspects of our daily job. We are sure your next stay will be flawless! Kind regards, Milu Staff & Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 4박 숙박함
답변 제공: Milu Staff & Management 님, 2019년 4월 3일
Dear guest, thank you for choosing Milu Hotel for your stay in Florence, and thank you for taking some of your time to rate us. Kind regards, Milu Staff & Management.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
직원 들의 응대가 무엇보다 좋음. 리모델링으로 내부 시설도 아주 깨끗하고 5층이 무엇보다 인테리어가 기억나네요
2019년 2월에 1박 숙박함
답변 제공: Responsabile relazioni pubbliche 님, 2019년 3월 4일
Thanks a lot for sharing your opinion with us. Our guests' feedback give us the opportunity to improve day by day, so your review means a lot to all of us. We are glad to know you loved our excellent location and your comfy and clean room. We do hope to see you soon at Milu Hotel in Florence. Milu Staff & Management

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행에도 좋았어요
위치만족. 깔끔한 시설. 작지만 감각적인 인테리어. 조식도 종류가 많지않아도 적당하고 맛있었어요.직원들도 친절하고 걸어다니기도 편리했어요
2019년 2월에 2박 숙박함
답변 제공: Milu Staff & Management 님, 2019년 3월 4일
Dear Lee, Thank you very much for your kind review. We're glad that you enjoyed our breakfast! Our staff is daily trained and motivated to do their best and give you a comfortable stay, and with reviews like this one, we know that we're pointing in the right direction! We expect to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

깨끗한 시내중심가에 위치했고 두오모와 걸어서 3분거리에 있으며 베키오다리와도 아주 가까웠습니다. 모두들 친절했으며 호텔은 현대식으로 아주 깔끔하고 좋았습니다. 피렌체에 가면 재방문 100%로 입니다. 정말 훌륭했습니다.
2019년 2월에 3박 숙박함
답변 제공: Milu Staff & Management 님, 2019년 2월 20일
Dear guest, thank you so much for this nice review! We are glad you enjoyed the location (super central so you can easily walk everywhere), the welcoming staff and the modern design. Our guests are really important for us and we are happy to hear that you like what we do at Milu. We hope to see you again, for your next trip. We wish you a great day, Milu Staff & Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel itself is very very beautiful and well-located. Ceiling is high so that the room looks more spacious. Hotels serves coffee and drinks at the top floor for free. They also refill your water every day. What I liked about breakfast was that they served hot food. You can order your eggs. We had to leave the hotel very early for Pisa. Staff member who was working at the breakfast bar prepared meal box for us. She was really really kind. This was the best hotel that I stayed in Italy for 15 nights.
2019년 1월에 4박 숙박함
답변 제공: Milu Staff & Management 님, 2019년 2월 4일
Dear Guest, thank you very much for your lovely words towards our hotel services and staff! Your review is a truly source of motivation since our main goal is to make out guests feel like at home. We are very happy you also enjoyed our hot&cold breakfast on our terrace, our free minibar and the hot drinks as well! We cant wait to welcome you back at Milu Hotel during your next holidays in the future, and dont forget about the special discount for returning guests, also for friends and family! Best wishes, Mily staff & Management

10/10 - 훌륭해요

junyon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 분위기 스태프 모두 만족스러운 호텔
피렌체 중심가인 명품거리안에 있습니다 페레가모 박물관 100미터이내 베키오다리, 두오모도 걸어서 5분이내 거리입니다 호텔 스태프는 모두다 친절하며 조식은 깔끔하고 특히 오믈렛이 맛있었습니다 가족이 숙박하기에도 괜찮지만 연인이 투숙하면 더욱 로맨틱하고 훌륭할것 같습니다
2018년 12월에 3박 숙박함
답변 제공: Milu Staff & Management 님, 2019년 1월 8일
Dear Junyon, thank you so much for this amazing review you decided to share! We are so glad you enjoyed your stay with us, from the location to the friendly staff! It is super important for us to receive feedbacks from our guests and we are always happy to know our guests have a good time with us. We hope to see you soon, for your next trip in Italy. Kind regards, Milu Staff & Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다
우선 역과 주변관광지 모두 가까운 편이어서 도보로 이동이 편했습니다 로마에서 짐 옮기는 것 때문에 고생을 하다보니 숙소안에 엘레베이터가 있는 것도 큰 장점 중 하나 입니다 ㅎㅎ 리모델링을 다시 하셨는지 전반적으로 깔끔했고 내부층고가 높아서 숙소가 답답해보이지 않아서 그 점도 마음에 들었습니다 데스크직원들에게 불친절한면은 딱히 못느꼈어요 그분들 중 조식 먹는 코너의 직원분은 참 친절하셨습니다 만약 다시 피렌체를 간다면 다시 방문하고 싶은 숙소입니다
2018년 12월에 2박 숙박함
답변 제공: Milu Staff and Management 님, 2018년 12월 20일
Dear guest, thank you so much for you relly nice review! We are really glad you enjoyed our hotel, its location and the staff. We really hope to see you again next time you visit Florence! Kind Regards, Milu Staff and Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Good location
The location was so nice, very near to Duomo and Ponte vecchio. About 10mins by walk from SMN station, 30secs from many shops. The restroom was not so clean, and the bed was a little bit small.
2018년 10월에 4박 숙박함
답변 제공: Milu Staff & Management 님, 2018년 11월 15일
Dear guest, thank you for spending some of your time leaving us this review and and also thank you again for choosing Milu Hotel for you stay in Florence. It is really important to receive feedbacks from our guests, both positive and negative feedbacks. We always try to improve different aspects, in order to give you the best experience with us. Cleanliness is one of the most important thing for us, we do everything we can to be sure that not only the rooms, but also the common areas of the hotel are as clean as possible: that is why we are really sorry to hear that you did not find the restroom clean enough. You can be sure that from now on, we will pay even more attention while cleaning and checking rooms. If you ever decided to come back, we really hope to see you again. We are sure you won't regret it! Kind Regards, Milu Staff & Management

10/10 - 훌륭해요

HYUNJUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Great location. Nice staffs. Clean room condition. Exotic, trendy and modern interior design. Comfortable atmosphere.
2018년 8월에 2박 숙박함
답변 제공: Milu Staff and Management 님, 2018년 9월 1일
Dear Hyunjjung, thank you so much for this nice review. We are really glad to hear you liked you room and the style of Milu Hotel. We hope to host you again really soon for your next trip to Italy! Kindest Regards, Milu Staff and Management

10/10 - 훌륭해요

sooyeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
작지만 곳곳이 멋진 아트피스로 꾸며진 팬시한 공간..옥상 테라스에서의 조식도 만족스러웠고, 위치도 상대적으로 덜 붐비는 도심 명품거리에 위치..재방문 의사 있음!
2018년 5월에 1박 숙박함
답변 제공: Andrea - FDM 님, 2018년 5월 19일
Dear Sooyeon, Thanks for choosing Milu and for sharing your experience with this nice review! We look forward to hosting you back really soon. Kind regards, Milu Staff & Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치의 부띠끄 호텔
역에서 멀지 않고 관광에도 좋은 위치에 있습니다. 현대적 감각의 호텔로 곳곳에 예술적 분위기를 느낄 수 있도록 색갈, 그림,디자인에 신경을 많이 쓴 호텔입니다. 규모는 좀 작지만 부띠크형의 호텔을 선호하시는 분께 추천합니다
2018년 2월에 2박 숙박함
답변 제공: Milu Staff & Management 님, 2018년 2월 10일
Dear Guest, Thank you very much for choosing Milu and for sharing your experience with this amazing review! We hope you've enjoyed you stay in Florence and we look forward to hosting you back very soon. Regards, Milu Staff & Management

10/10 - 훌륭해요

dejan 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
두오모성당과 우피치 미술관등등이 아주 가깝습니다
아주 현대적이고 깨끗한 호텔입니다 적은수의 방들떄문에 조용하기도하구요 방도좋고 화장실,침대 모두 좋았습니다 무엇보다 직원들의 친절함은 정말 인상적이었습니다 유명한식당이나 명품거리 한가운데있어서 쇼핑하기도 아주좋습니다
2018년 1월에 3박 숙박함
답변 제공: Andrea - Front Desk Manager 님, 2018년 2월 1일
Dear Dejan, Thanks for choosing Milu for your stay in Florence and for sharing your experience with this amazing review! We look forward to welcoming you back very soon! Kind regards, Milu Staff & Management

10/10 - 훌륭해요

Young Bok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
피렌체 추천 호텔
정말정말 추천하고 싶은 호텔입니다. 디자인 호텔로 깔끔하고 이쁜데다 무엇보다 친절합니다. 특히 조식을 서비스하는 담당자는 매일 아침을 정말 기분 좋게 만들어주었습니다. 장소도 역에서 가깝고, 쇼핑하기도 좋습니다. 딱 한 가지 단점이라면, 샤워 부스 디자인이 뭔가 애매해서 물이 밖으로 잘 튄다는 것 정도겠습니다. 저는 피렌체에 간다면 단연코 여길 다시 가겠습니다.
Dear Guest, Thank you for your feedback! We are delighted that you had a wonderful time with us. We are more than happy to read that this must be the best hotel you have ever stayed at. Thank you for choosing Milu Hotel for your stay in Florence and we are already looking forward to hopefully welcoming you back soon. Warm regards, Milu Team!

10/10 - 훌륭해요

김청윤 님, 세종

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
피렌체 최고 호텔임
위치 좋고 현대식 호텔 느낌에 직원친절도가 정말 최고였음. 조식은 쏘쏘 무료 음료등을 제공하고 커피도 무료로 제공 피렌체 물가등을.고려하면 베리 굿 피렌체에 다시와도 밀루 호텔로!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dear Junyeon, We would like to thank you for taking the time to rate your stay with us. Regards,

10/10 - 훌륭해요

Jay cu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 멋있는 호텔입니다
여행자에게 좋은 위치와 좋은 시설로 체류기간동안 충분히 만족할 수 있는 곳입니다. 관광지와는 가깝고,명품거리에 있어 쇼핑하기에도 아주 좋은 위치에 있는 호텔입니다.
답변 제공: Milu Team 님, 2017년 4월 17일
Dear Jay, We are happy you enjoyed your stay with us! And the fact it was exactly what you were looking for, See you next time!

10/10 - 훌륭해요

Teresa

단체 여행
좋아요: 청결 상태
My room was very clean as was the entire hotel!
2024년 4월에 1박 숙박함
답변 제공: Milu Staff 님, 2024년 4월 18일
Dear Teresa,Thank you for choosing Hotel Milu for your stay in Florence. We are pleased that our services were to your liking and, in particular, we are glad to know that you enjoyed the cleanliness of the room and of the facility in general. In the hope of being able to welcome you again, we send you our Best Regards.Milu Hotel Staff&Management

10/10 - 훌륭해요

Jessyca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente y el desayuno buenísimo
2024년 3월에 3박 숙박함
답변 제공: Hotel Milu Staff&Management 님, 2024년 4월 1일
Querida Jessyca,En primer lugar, muchísimas gracias por compartir su opinión con nosotros y futuros viajeros.Nos llena de alegría que haya pasado una maravillosa estancia con nosotros en el corazón de Florencia, y que los servicios que ofrecemos hayan superado con éxito sus expectativas, sobre todo sus comentarios con relación a nuestro estupendo desayuno.¡Esperamos poder recibirles nuevamente en el futuro!Nuestros mejores deseos.Hotel Milu Staff&Management

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hotel Milu Staff&Management 님, 2024년 4월 1일
Dear Dennis,Thank you for sharing your review and we are pleased that you enjoyed your holidays with us. We are happy that we succeeded in providing you a holiday that left you truly satisfied and we look forward to your return visit for an even better experience.Warmest regards,Hotel Milu Staff&Management

10/10 - 훌륭해요

Lisa De

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is exceptional. It’s on a perfect street, not too noisy or crowded (which many are in Florence). The shops around the restaurants are some of the best Italy has to offer. Prada is across the street and the oldest fragrance shop in the world Santa Maria Novella (yes, the oldest dating back to 1221). The most well known sites to visit in Florence are within a 5-20 minute walking distance. The staff is amazing. Everyone I met spoke English which was helpful. I heard the staff speak French, Spanish and Portuguese as well. You can get a cab directly from the airport to the hotel. There is no dragging suitcases on cobblestone streets in Florence. It’s will cost you $28 euros, approximately. There is a beautiful large elevator which could handle four large pieces of luggage and two adults easily. We sometimes preferred to take the stairs to our room so we could see the modern art on the walls. The superior room had a large, king size bed with crisp clean sheets. The bathroom was a nice large size. The furniture was modern and the room spacious with lots of closet space for you things so you don’t have to live out of your luggage during your stay. The room had an espresso machine, a refrigerator with just a few free items for guests to enjoy like water, chips, juice, etc. A nicer hotel will leave a couple of chocolates for guests. At Hotel Milu you’ll receive not only the chocolates but also a personalized, handwritten note welcoming you. Superb!
2024년 3월에 2박 숙박함
답변 제공: Will 님, 2024년 3월 27일
Dear LisaA valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence. Next to that, we are so happy you enjoyed our unbeatable position right in the centre of Florence and a perfectly communicated location near all attractions and points of interest.Without a doubt, the best reward is to read your lovely comments regarding the friendliness and help you received from our team members. We will make sure to share your kind words as we know it will mean a great deal to them.We certainly look forward to the opportunity to welcome you back in the very near future. Sincerely yours, Milu Staff & Management

8/10 - 좋아요

alison

좋아요: 숙박 시설 상태 및 시설
The area was so centrally located!!! The hotel was clean and we loved the 5th floor with outdoor seating. The bed was too hard and so my back starting really hurting after years of being fine. The staff stated that was because they had new beds.
2024년 3월에 2박 숙박함
답변 제공: Milu Staff 님, 2024년 3월 23일
Dear Alison, Thank you for choosing our Hotel and for describing the quality of our services and the perfect location. We are really happy to read a comment like yours. The testimony of your stay gives a sense to the daily commitment that all the staff of the Hotel Milu infuses into their business. We hope to have you again as our guest. Best Regards

10/10 - 훌륭해요

jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Will R 님, 2024년 3월 13일
Dear Customer,Thank you for choosing Hotel Milu for your stay in Florence. We are pleased that our services were to your liking and that you enjoyed the cleanliness and the central location, convenient for every need, Sincerely yours, Milu Staff & Management

10/10 - 훌륭해요

Miguel 님, San Juan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location; boutique hotel. No real lobby, a very nice common area on the 5th floor. Small room but very convenient and perfectly furnished to maximize space and convenience. Looking forward to coming back.
2024년 1월에 3박 숙박함
답변 제공: Will 님, 2024년 2월 11일
Dear Miguel,Thank you for describing the quality of our services and the perfect location in the heart of Florence.We are very happy to read your comment on our staff as being extremely professional. It makes us very proud to have a passionate and motivated team! Looking forward to your return and remaining at your disposal any time we can be of service to you.Best regards, Milu Staff & Management

10/10 - 훌륭해요

Elvis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ottima esperienza!
Abbiamo trascorso un soggiorno molto piacevole all’Hotel Milu! L’accoglienza calorosa del personale ci ha fatto sentire subito a casa. La posizione dell’hotel è eccezionale, ci ha permesso di esplorare facilmente il centro storico. La nostra camera era spaziosa e confortevole, il materasso molto comodo. Nel complesso, un’esperienza che consigliamo vivamente a chiunque cerchi un soggiorno di qualità.
2024년 1월에 1박 숙박함
답변 제공: Will R 님, 2024년 1월 22일
Gentile Elvis,La ringraziamo per la sua scelta e per aver trovato il tempo di recensire la sua esperienza al Milu Hotel. Siamo davvero felici che tutti i nostri servizi siano stati all'altezza delle vostre aspettative e che il nostro staff abbia contribuito a rendere il vostro soggiorno più piacevole.Speriamo di poterla accogliere nuovamente in futuro e le auguriamo una felice giornata.Cordiali saluti.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Best
Milu Hotel is my first choice when visiting Florence. Everything and everyone is of the highest standard. Would highly recommend them to everyone looking for a great experience at you hotel.
2024년 1월에 1박 숙박함
답변 제공: Will R 님, 2024년 1월 22일
Dear James,Thank You for your amazing feedback! I am so happy to read that you appreciated the high level of service delivered by the Team! They are a true asset together with the beautiful property and the location in the heart of Florence city. We are all looking forward to welcoming you back to the Milu Hotel for another memorable stay.Sincerely yours, Milu Staff & Management

10/10 - 훌륭해요

teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location and cool, unique property. Staff was kind and unobtrusive. Highly recommend!
2024년 1월에 4박 숙박함
답변 제공: Milu Staff & Management 님, 2024년 1월 8일
Dear Teresa, Thank you for choosing Hotel Milu for your stay in Florence. We are pleased that you appreciated our strategic location and the kindness of our staff.Looking forward to hosting you soon!

10/10 - 훌륭해요

joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Milu hotel is unique and beautiful. The room was sparking clean and well equipped with amenities for travelers. Would highly recommend and would definitely stay here again. Front desk staff were so helpful too. Thank you
2024년 1월에 1박 숙박함
답변 제공: Milu Staff & Management 님, 2024년 1월 8일
Dear Joanne,Thank you for taking the time to leave us such a nice review. We are glad that you appreciated the cleaness of the room and the kindness of our staff.We are looking forward to hosting you soon again!Kind regardsMilu Staff & Management

10/10 - 훌륭해요

Wei Xiang

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a good stay at the Milu Hotel. Location is perfect, and it's near to the train station. They gave us an upgrade to a room with balcony. The room waa ready early and they sent our luggae up too. Only thing is that there's some drain smell in the toilet once a while
답변 제공: Milu Staff & Management 님, 2023년 12월 26일
Dear Wei Xiang,Thank You for your amazing feedback! I am so happy to read that you appreciated the high level of service delivered by the Team! They are a true asset together with the beautiful property and the location in the heart of Florence.Regarding the smell theme, I am very sorry to know about that. I inform you that we constantly do maintenance in the hotel to prevent that, since the city, and especially the historical buildings near the river like ours, can be sporadically affected by this situation. In any case, our reception staff is always available for any request, even for room change if required, because our main goal is to make our guests' stay perfect, make them feel like they are at home.All that said, we are all looking forward to welcoming you back to the Milu Hotel for another memorable stay.Warmest Regards,Hotel Milu Staff & Management

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was very clean and breakfast was delicious. Staff was very hospitable. The bed was a little hard - but bed type is preference. Great location.
2023년 12월에 1박 숙박함
답변 제공: Milu Staff & Management 님, 2023년 12월 23일
Dear Kelly,Thank you for taking the time to leave us a review. We are glad that you appreciated the room and the breakfast service, as well as the kindness of our staff.We hope to host you again in the future!Kind regardsMilu Staff & Management

10/10 - 훌륭해요

Kristin

2023년 12월에 3박 숙박함
답변 제공: Will R 님, 2023년 12월 20일
Dear Michael,A valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence.We certainly look forward to the opportunity to welcome you back in the very near future.Sincerely yours, Milu Staff & Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Milu staff & Management 님, 2023년 12월 12일
Thank you for sharing your feedback regarding your stay! We are happy that you enjoyed your time in Florence and we hope to host you again.Kind regards

10/10 - 훌륭해요

Patricia

2023년 12월에 1박 숙박함
답변 제공: Milu Staff & Management 님, 2023년 12월 12일
Dear Patricia,Thank you again for choosing Hotel Milu and for taking the time to leave us a review. We are pleased that you enjoyed your stay and we hope to host you again in the future!Kind regards

10/10 - 훌륭해요

José

2023년 11월에 4박 숙박함
답변 제공: Will R 님, 2023년 12월 20일
Dear Michael,A valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence.We certainly look forward to the opportunity to welcome you back in the very near future.Sincerely yours, Milu Staff & Management

10/10 - 훌륭해요

carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Milu Staff & Management 님, 2023년 11월 28일
Dear Carlos,Thank you for choosing Hotel Milu for your stay in Florence. We are pleased that you enjoyed your stay with us and we hope to host you again in the future!

10/10 - 훌륭해요

Meg 님, San Diego

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and breakfast fabulous. Room small. Location great. Art display amazing.
2023년 10월에 3박 숙박함
답변 제공: Will R 님, 2023년 10월 24일
Dear Meg Many thanks for highlighting the hotel services and the staff working at Milu Hotel in Florence. We always try to do our upper best to provide the best customer service possible and herewith meet the expectations of our guests. We also thank you for your valuable information that will help us improve the comfort of our room and a comment like yours is a true source of motivation for all of us.In the hope of being able to welcome you again in the future, we send you our best regards.Warmest Regards,Milu Staff & Management

10/10 - 훌륭해요

REBECCA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As a solo traveler, I appreciate the staffs attentiveness and helpfulness. Property was fantastic and one of the nicer hotels I’ve stayed at during my italy trip. Was able to relax and explore. The girls who work there were great with suggestions and were helpful in assisting with your plans for the day. Location is fantastic, was in the middle of everything I needed/wanted to see - and about 8 minutes by foot away from the Duomo. They even helped me with booking a much needed spa day off property.
2023년 10월에 4박 숙박함
답변 제공: Will R 님, 2023년 10월 22일
Dear RebeccaA valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence. Next to that, we are so happy you enjoyed our unbeatable position right in the centre of Florence and a perfectly communicated location near all attractions and points of interest.Without a doubt, the best reward is to read your lovely comments regarding the friendliness and help you received from our team members. We will make sure to share your kind words as we know it will mean a great deal to them.We certainly look forward to the opportunity to welcome you back in the very near future. Sincerely yours, Milu Staff & Management

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff at hotel was extremely helpful and very friendly.
2023년 10월에 1박 숙박함
답변 제공: Milu Staff&Management 님, 2023년 10월 21일
Dear Julie,Thank you for taking the time to write a review on your stay here at Milu. We are glad that our Staff made you feel welcomed and that was helpful for you. We hope to host you again in the future.Warmest regards,

8/10 - 좋아요

Anna Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best location
Very nice hotel with the best location. Perfect for couples. The Wi-Fi signal in the room was not the best. Other than that this hotel is really nice. It also has a sister hotel with an amazing roof top
2023년 10월에 2박 숙박함
답변 제공: Milu Staff & Management 님, 2023년 10월 20일
Dear Anna Christina,Thank you for these sweet words, you make us very proud! It is always a source of joy to know that our guests feel satisfied by our hotel :)Regarding the wifi theme, we have several routers inside of the lobby in order to always keep the signal strong, by the way, if during the stay you have issues like the one you mentioned, you can tell our front desk staff. As our maintenance is always active, in that case they can immediately verify the status of the connection and they can try to figure out a way to fix this kind of temporary inconvenience.All that said,we hope we can host you again very soon!Warmest Regards,Hotel Milu Staff & Management

10/10 - 훌륭해요

Brenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel has it all. Convenient location, close to all you’d want to visit in Florence. Clean, nice rooms, very friendly and helpful staff. A cute little terrace for breakfast. Free coffee and cappuccino. We really enjoyed our stay.
2023년 10월에 1박 숙박함
답변 제공: Will R 님, 2023년 10월 17일
Dear Bee,Thank you for describing the quality of our services and the perfect location in the heart of Florence.We are very happy to read your comment on our staff as being extremely professional. It makes us very proud to have a passionate and motivated team! Coffee, coffee, Coffeeee 3.3Looking forward to your return and remaining at your disposal any time we can be of service to you.Best regards,Milu Staff & Management

10/10 - 훌륭해요

Brenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was wonderful. Great location. Walkable to most tourist destinations in Florence. Lots of restaurants, shopping, etc, close by. Very clean. Staff are excellent. Ready to help anytime with directions, recommendations, etc. A beautiful little rooftop cafe is available with breakfast for an additional fee. A coffee machine at your service 24/7. I'd highly recommend Hotel Milu.
2023년 10월에 2박 숙박함
답변 제공: Will R 님, 2023년 10월 8일
Dear Brenda,Thank you for describing the quality of our services and the perfect location in the heart of Florence.We are very happy to read your comment on our staff as being extremely professional. It makes us very proud to have a passionate and motivated team! Looking forward to your return and remaining at your disposal any time we can be of service to you.Best regards, Milu Staff & Management

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Funky, artsy and modern hotel
Nice, comfortable room with a good bathroom. Breakfast was very good. His staff was very cool and accommodating.
2023년 10월에 4박 숙박함
답변 제공: Will R 님, 2023년 10월 8일
Dear Jane We are thrilled to know we could meet your expectations which was our main purpose all the time. Your words referring to the attention from Milu staff are a great source of motivation for all of us.It is fantastic to know you enjoyed the beautiful design with the purpose to offer comfortable and equipped spaces also accompanied by a modern and elegant design. Sincerely yours, Milu Staff & Management