바(숙박 시설 내)

팔라초 몬테벨로 여행 후기

5 out of 5
팔라초 몬테벨로
Via Garibaldi, 14, Florence, FI

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 792개 이용 후기 중 494개" "
평점 8 - 좋아요. 792개 이용 후기 중 207개" "
평점 6 - 괜찮아요. 792개 이용 후기 중 54개" "
평점 4 - 별로예요. 792개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 792개 이용 후기 중 16개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Yoo Jin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2024년 1월 8일
Dear Yoo Jin, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is very elegant n classic. Staffs are very kind Restaurant is wonderful too Especially waiter was very kind n professional
2022년 1월에 2박 숙박함
답변 제공: Simone 님, 2022년 1월 17일
Thank you very much for having stayed with us and for you kind feedback. Res.office

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
잘 관리되고 유지되고 있었으나 오래된 호텔이라서 쾌적함을 느끼지는 못했습니다. 하지만 고객을 맞는 세련됨이나 시스템 등은 어느 호텔 못지 않게 훌륭했습니다.
2018년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족함
전반적으로 관리가 잘되어있고 내부 인테리어도 만족스럽습니다. 조식도 만족스러우며 서비스도 휼륭합니다. 주요 관광지와 거리가 있어 불편한점이 있으나 기차역과의 거리는 가깝습니다.
2018년 9월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 좋았어요

10/10 - 훌륭해요

Byungman

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
고급스럽고 럭셔리한 호텔
일부러 조금 넓은 방을 선택하였는데 대만족하였습니다. 오래되었지만 전체적으로 고급스러운 실내 디자인과 편안한 침실, 대리석으로 된 욕실 등 호텔 시설은 훌룡합니다.

8/10 - 좋아요

Jung Woo 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
피렌체 관광
역사가 있는 대부분의 유럽 호텔들이 그렇듯 몬테벨로 스플렌디드 호텔도 아담하고 작은 규모의 호텔이었지만 깨끗하고 아름다운 호텔이었다. 직원들도 친절하고 위치도 기차역과 주요 관광지를 걸어서 다닐정도로 좋은 위치였다. 그러나 비슷한 조건의 유럽의 다른 호텔 혹은 이태리의 밀라노, 로마의 호텔들과 비교해도 좀 많이 비싼편이라서 다음에는 다른 호텔을 선택할거 같다.

6/10 - 괜찮아요

EG 님, SEOUL

좋아요: 직원 및 서비스
별로예요: 청결 상태
위치는 좋지만..상상초월 사이즈 화장실은.....
위치는... 두오모까지 걸어서..약 40분 정도..걸린듯합니다.... 미켈란젤로 광장에서 돌아올때...50분 정도 걸어서... 뭐....슬슬 걸어다닐만 합니다...위치는 나쁘지 않다고 봅니다. 호텔 정문에 있는 작은 정원과 분수대를 봤을때는 정말!!!......신났는데... ㅜㅜ 객실..패브릭 벽에 뽀~오얀 먼지.......좀 연식이 되어보이는 카페트(?) 바닥에 쿰쿰한 냄새까지는...그럭저럭 봐줄만함. 욕실....변기와 샤워부스 사이가...10CM? 10도 틀어서 앉으셔야됩니다(참고로 제 키 171cm) 샤워부스에서 간신히 샤워만.. 머리 감기는 포기함.ㅜㅜ 기대가 컷던 만큼 실망도 컸던 호텔...마지막으로 주차비용 하루에 30유로랍니다.

10/10 - 훌륭해요

Sean 님, South korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hidden jem in florence, perfect location for train travelor, close to every attrations in the city

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
역에서 가까우면서도 조용한 곳
피렌체SMN역에서 가까우면서도 조용한 곳에 위치해 있음. 침구도 아늑해서 편안하게 쉬기에 매우 적합한 호텔임. 직원들은 친절하며, 아침식사도 괜찮은 편임. 단, 객실에 커피메이커나 커피포트가 없는 것이 단점임.

8/10 - 좋아요

Jun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are above and beyond to address my request. For example one night there was a heavy rain and I couldn’t get taxi from my app, the hotel staff shelled me to get a cab quickly. Hotel has a nice setting and a beautiful courtyard. Location is convenient and close to the main attraction area. The property is a bit old and has a smell in the room because the window is small and there were a lot of mosquitos in Italy so I couldn’t get rid of the smell. I was told by a friend the smell is quite typical in Italy because the buildings are usually pretty old. Maybe the hotel can consider adding screens to windows so guest can open the windows to let air circulate. This will help. Other than that I have no complains

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property with such helpful staff.

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Liked the hotel. I would rank it more of a 4 star based on some things being dated and not well maintained. Staff was lovely
2023년 11월에 4박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 11월 18일
Dear Ms. Jessica, we would like to thank you for taking the valuable time to leave a review. Your feedback is extremely vital to us as we constantly thrive to exceed your expectations while staying with us. We would even more like to thank you for the advice you have given as we constantly try to improve our service. We certainly hope that we will have the pleasure of welcoming you back in the near future. Best regards,

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Posh place
Wonderful stay. Beautiful grounds and rooms are lovely. It’s nice to be in such a regal looking hotel for a change as compared to the mostly modern minimalist decor.
2023년 11월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 11월 6일
Dear Ms. Mary, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

10/10 - 훌륭해요

OSAMU

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 11월 2일
Dear Mr. Osamu, we would like to thank you for taking your time to leave us a review.Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

10/10 - 훌륭해요

OSAMU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 31일
Dear Mr. Osamu, thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are all sincerely pleased to see that you had a perfect stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

10/10 - 훌륭해요

Elaine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet. Good location. Walking distance to sights. Upgraded to larger room. Excellent staff. Very good breakfast.
2023년 10월에 3박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 25일
Dear Ms. Elaine, we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. We are delighted to notice that your stay has been so satisfying thanks to our service, location and food quality. It is always a pleasure to have such a positive feedback because it is fundamental to us to help our guests make the most of their time with us, whether it is recommending a restaurant or showing how to discover the beauties of Florence. It will be our pleasure to have you as our guest in the future. Our very best regards,

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at this beautiful hotel for 14 days and loved the experience! The staff from top to bottom were first class and treated everyone as a special customer. I will call out 3 employees by name because they really made this stunningly beautiful hotel feel like a place that we would like to visit again and again, Eduardo, Eda, and Louise thank you for your outstanding service and genuine concern for our happiness!!
2023년 10월에 12박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 24일
Dear Mr. Michael, Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that our Staff with special mention to Eduardo, Eda and Louise was able to make your experience with us memorable.It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,

10/10 - 훌륭해요

Juan Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 23일
Dear Mr.Juan Carlos, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

10/10 - 훌륭해요

Elizabeth

2023년 10월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 11월 8일
Dear Ms. Elizabeth, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

10/10 - 훌륭해요

Jens Geelmuyden

2023년 10월에 2박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 17일
Dear Mr. Jens, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

8/10 - 좋아요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property but felt a little cold. Bathtub was split in two by a wall and tub leaked all over floor. Kinda far to walk to bridges and restaurants. Nice staff and courtyard.
2023년 10월에 3박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 23일
Dear Ms. Tina, we would like to thank you for taking the valuable time to leave a review. Your feedback is extremely vital to us as we constantly thrive to exceed your expectations while staying with us. We would even more like to thank you for the advice you have given as we constantly try to improve our service. We certainly hope that we will have the pleasure of welcoming you back in the near future. Best regards,

10/10 - 훌륭해요

Simcha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful and charming hotel
2023년 9월에 4박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 10일
Dear Mr. Simcha, we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. We are delighted to notice that your stay has been so satisfying. It will be our pleasure to have you as our guest in the future. Our very best regards,

2/10 - 너무 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Avoid this hotel!!
Staff was rude on arrival. Our bathroom show was full of black mold. Hotel was full until the next day when we finally got moved to a clean room. Housekeeping the second day either threw away or stole our packages from Hermes and Gucci. Miraculously they were found hours later in their "dumpster". Was offered no consideration or sincere apology. The lobby and courtyard were nice.
2023년 10월에 2박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 10일
Dear Mr.Andrew , We are sorry that your experience of our Hotel has turned into dissatisfaction and we hope you will give us the opportunity to make amends on a future visit. We are sincerely looking forward the pleasure of welcoming you back soon and remain at your service for any assistance you may need. Our very best regards,

10/10 - 훌륭해요

Mychael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 10일
Dear Mr. Mychael, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 10일
Dear Mr. Antonio, thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are all sincerely pleased have your feedback as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

2/10 - 너무 별로예요

Nicholas

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay at this hotel was horrible. In the first room that they gave us the Airconditioning made a loud screeching sound. In the second room, the ac did not work. For $550 euros a night they didn’t even provide coffee in the room. When speaking to the desk staff they appeared bothered rather than helpful.
2023년 9월에 4박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 4일
Dear Mr. Nicholas, We are sorry that your experience of our Hotel has turned into dissatisfaction and we hope you will give us the opportunity to make amends on a future visit. We are sincerely looking forward the pleasure of welcoming you back soon and remain at your service for any assistance you may need. Our very best regards,

8/10 - 좋아요

Jasmine

2023년 9월에 6박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 4일
Dear Ms. Jasmine, thank you for taking the time to leave a post-stay review from your recent experience here in Florence with us. We are all sincerely pleased to read that you had a pleasant stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

8/10 - 좋아요

Amanda

2023년 9월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 23일
Dear Ms. Amanda, thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are all sincerely pleased to read that you had a pleasant stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

10/10 - 훌륭해요

thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We highly recommend this property. They were incredibly responsive. It was a warm reception after a long trip.
2023년 9월에 2박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 10월 2일
Dear Mr. Thomas, thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are all sincerely pleased to read that you had a perfect stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 30일
Dear Mr. William,thank you for choosing Palazzo Montebello and sharing your experience.We do sincerely hope you consider again our hotel for a further stay in Florence.With our best regards,

10/10 - 훌륭해요

Tim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was outside the busy tourist area of Florence but also an easy walk to the all the main sites tourists would want to visit. It was where we met our tour guides from Trek Travel; they chose a great location. We had an excellent dinner there one night and the breakfast spread was awesome also. The only downside was the whirlpool tub and shower combo were a bit clumsy to maneuver in and out of but other than that it was great!
2023년 9월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 27일
Dear Mr. Tim, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our Restaurant . Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

8/10 - 좋아요

Ashley

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was beautiful and room was excellent. Floors were very slippery, almost dangerously so. We loved that there was a bar and restaurant on site. Service was very slow making it hard to actually use the bar.
2023년 9월에 3박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 27일
Dear Ashley, we would like to thank you for taking the valuable time to leave a review. Your feedback is extremely vital to us as we constantly thrive to exceed your expectations while staying with us. We would even more like to thank you for the advice you have given as we constantly try to improve our service. We certainly hope that we will have the pleasure of welcoming you back in the near future. Best regards,

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a peaceful and beautifully appointed sanctuary five minute walk from exceptional restaurants and attractions in Florence. A perfect first class choice. I would stay again.
2023년 9월에 3박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 23일
Dear Mr. David,First of all we would like to thank you for choosing our Palazzo Montebello for your stay in Florence.It has been a great pleasure meeting you during your stay.On behalf of all our staff, we would like to thank you for the beautiful words.We are always doing our best in order to fully satisfy our guests and your comments and opinions are very important to us.Looking forward to welcoming you again at our beautiful Palazzo, our best regards

10/10 - 훌륭해요

Holden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice rooms and delicious restaurant
2023년 9월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 23일
Dear Mr. Holden, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our Restaurant and our room. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

10/10 - 훌륭해요

Valerie

가족 여행
Perfect and beutiful place
2023년 9월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 20일
Dear Ms. Valerie, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards, Team Palazzo Montebello

10/10 - 훌륭해요

miguel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful.
2023년 9월에 4박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 20일
Dear Mr. Miguel, we would like to thank you for taking the time to leave a post-stay review from your recent experience here in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our colleagues. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

10/10 - 훌륭해요

Valerie

가족 여행
좋아요: 숙박 시설 상태 및 시설
Beutiful place and excelent service
2023년 9월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 19일
Dear Ms. Valerie, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our Hotel and our service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

10/10 - 훌륭해요

George

2023년 9월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 20일
Dear Mr. George, thank you for taking the time to leave a post-stay review from your recent experience here in Florence. We are all sincerely pleased to notice that you had a perfect stay at our Hotel as we constantly try to exceed our guest's expectations. We hope to have the pleasure of welcoming you back in the near future. Our best regards,

4/10 - 별로예요

Deena

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shouldn’t advertise as a 5 star hotel, it’s not very clean, service isn’t great, I would not stay there again
2023년 9월에 2박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 15일
Dear Ms. Deena, we would like to thank you for bringing to our knowledge your experience of our Palazzo Montebello. We are really sorry to learn about your impression because we usually try to exceed our customer needs and expectations. We sincerely hope that you will give us a second chance in order to transform the perception you unfortunately had of your recent stay. If we may be of any assistance, do not hesitate to contact us. Our very best regards,

10/10 - 훌륭해요

Terence 님, London

연인과의 여행
Great place
2023년 9월에 2박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 8일
Dear Mr. Terence, Thank you for having choosing Palazzo Montebello and for taking the time to share your comments about your experience.I am very pleased to learn that your overall impression was a good one. Looking forward to welcoming you back soonWith our kindest regards,

8/10 - 좋아요

david

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in I was told the breakfast was included. When I did have my breakfast I was charged for it.
2023년 9월에 4박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 8일
Dear Mr.David, thank you for your opinion which we appreciate because it allows us to improve the experience of our guests. In this specific case, we are absolutely going to analyse deeply what you have reported to identify areas we can improve. We sincerely hope to have you as our guest in the future in order to regain your trust towards our service and Hotel. Our very best regards,

10/10 - 훌륭해요

Chris

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property walkable to the historic district. Great accommodations
2023년 9월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 8일
Dear Mr. Chris,Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that our Hotel was able to make your experience with us memorable.It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,

8/10 - 좋아요

Shane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, good area
2023년 9월에 3박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 8일
Dear Shane,Thank you for your time and for sharing your experience with us.It is a great satisfaction for us to read your words. We are delighted to read that you had an enjoyable experience with us and appreciated our service. With the hope of having you back in the near future, our very best regards.

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location---very close to the Arno and easy access to Duomo and Ufizzi Gallery
2023년 8월에 4박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 4일
Dear Ms. Marie, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 5박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 3일
Dear Ms. Linda, we would like to thank you for taking your time to leave us a review. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience. We hope to have the pleasure of welcoming you back in the near future. Our very best regards,

10/10 - 훌륭해요

PJKev

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing
2023년 8월에 1박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 3일
Dear Mr. PJKev,Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that your stay with us was able to make your experience memorable.It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,

10/10 - 훌륭해요

Janna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! The room was very clean and comfortable, and the staff were kind and helpful. The breakfast was delicious, and the breakfast area was very pretty and relaxing. Great location- quiet and easily walkable to main sights.
2023년 8월에 2박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 9월 3일
Dear Ms. Janna, we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. We are delighted to notice that your stay has been so satisfying thanks to our service, food quality and cleanliness of the room. It is always a pleasure to have such a positive feedback because it is fundamental to us to help our guests make the most of their time with us, whether it is recommending a restaurant or showing how to discover the beauties of Florence. It will be our pleasure to have you as our guest in the future. Our very best regards,

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Almost all you would want in a classic hotel
2023년 8월에 7박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 8월 31일
Dear Mr.James,we would like to thank you for taking the time to review your experience with us at our Palazzo Montebello. We are delighted to notice that your stay has been so satisfying, it is always a pleasure to have such a positive feedback. It will be our pleasure to have you as our guest in the future. Our very best regards,

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip
Wonderful base for Florence
2023년 8월에 2박 숙박함
답변 제공: Viola Tognetti / Front Office Manager 님, 2023년 8월 31일
Dear Mr. Thomas,Thank you for taking the time to review your stay at our Palazzo Montebello. We are really glad to know that our location was able to make your experience with us memorable.It is always a pleasure to read this kind of feedback that sincerely gratifies us for our daily commitment. Our very best regards,