Dear Guests, Thank you for choosing our apartments for your stay in Florence, we are sorry for the inconveniences you had during your stay. Unfortunately, these days Florence was full of small flies that were attracted to the light in homes, apartments, hotels, restaurants nearby the river and entered as soon as one opened the window or terrace door. Fortunately, the "invasion" last only a few days. As you mentioned we immediately upgraded you to a higher category apartment and the problem with hot water was also resolved instantly. Our location is well indicated on our website and with a little help of maps one can figure out if it meets one's needs before arrival. As you mentioned there is public transport available, as well as bike-sharing or rental. Cycle lanes from the Suites to the old town go through the beautiful green area along the river Arno, with outdoor bars and restaurants during summertime. Of course, there are accommodations available right in the inner city but for a different budget. It is always recommendable to choose the accommodation that meets one's needs and budget to avoid discontent and enjoy your stay. Again we apologise for the inconveniences and sad to receive such a low valuation from you even after all nuisances were resolved quickly by our attentive staff. Thank you, Sincerely,

Dear Michael, Thank you for choosing LHP River Suites and for your feedback. We are sorry to read that your stay did not live up to your expectations. We apologise for the inconveniences; unfortunately, the cleaning company we collaborate with has failed to deliver satisfactory service, and we are changing the company at this very moment hoping to fìhave a more effective collaboration with a new company that will assure us the high standards of service as requested by us in the contract. As for the check-in, we offer a free shuttle service to all our guests upon arrival from LHP River Hotel & Spa to LHP River Suites; therefore we do not understand how come you walked to the appartments. Upon check-out, we are happy to assist all guests by reserving a taxi or giving indications on how to get around with public transportation. Since the service is a short time apartment rental, we do not have staff on site, but we are available by phone 24h a day. We thank you for pointing out the problem with wifi, we have sent a technician to check, and the service has been restored. Thank you, Best regards,

Gentile Manuel, siamo davvero felici per le belle parole rivolte al nostro appartamento e soprattutto che abbia potuto godere di un buon soggiorno. Siamo sicuri che per una sua prossima vacanza a Firenze presso la nostra struttura sarà tutto perfetto. Nell'attesa di poterla accogliere nuovamente al più presto. Cordiali saluti, Lhp Suite Firenze - Marilena e lo Staff

Dear Molly, thank you very much for your feedback. Remember that we are at your total disposal for anything, and, if informed, we would be happy to help you with the noisy or the beds. We are looking forward to welcome you back soon. Best regards, Lhp Suite Firenze - Marilena and the Staff

Dear Guest, thank you for your feedback. we are happy you enjoyed your stay in our Lhp suite Firenze. In these days we are renovating the hotel where check-in is managed but we are doing the best to organize a fast and perfect service. Best regards, Lhp suite Firenze - Marilena and the Staff

Dear Isabelle, thank you very much for your nice words about the apartment and the big and relaxing terrace!!! The apartment is at 2/3 kilometers far from the city center, the perfect location for those that prefer to be far from the crowded city center and choose a residential and quiet place. Moreover, remember that next time you can choose our Hotel River at 5 minutes by walk from Santa Croce and 15f ar from the Duomo. Best regards, Lhp Suite Firenze - Marilena and the Staff

Dear Guest, we are very happy you found all the things in our apartment, our purpose is to give our guests' a perfect stay!!! Come back soon, we are waiting for you. Lhp Suite - Marilena and the Staff

Dear Christian, we are glad for your wonderful feedback. We hope to welcome you back soon. Best regards, Lhp Suite - Marilena and the Staff

Dear Marthe, thank you very much for your nice feedback. Cleaning is among our main goals and we are happy you were satisfied. Parking in Florence is always hard to find, for this we also suggest to leave the car in a garage close to the apartments at Euro 25,00 per day. The tax you paied is the city tax, a tax for tourists that is never included in the apartment rate because you pay it only if you really stay in the city, for this you need to pay it directly to the property. We hope to welcome you back soon. Best regards, Lhp Suite - Marilena and the Staff