야외 수영장, 07:30 ~ 19:00 오픈, 무료 카바나, 일광욕 의자

더블트리 리조트 바이 힐튼 그랜드 키 - 키 웨스트 여행 후기

4 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 443개" "
평점 8 - 좋아요. 1000개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 146개" "
평점 4 - 별로예요. 1000개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 76개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Keywrst
수영장 예쁘고.호텔 시설도 나쁘지 않아요. 조식이 조금 짠편이에요
2021년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2021년 11월 16일
환상적인 평가 감사합니다, Eric! DoubleTree by Hilton Grand Key Resort-Key West에 머무는 동안 기대를 뛰어넘을 수 있다는 것은 정말 놀라운 일입니다. 우리는 모두 다음 체류를 기대하고 있습니다.

8/10 - 좋아요

joel

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice building and clean. The Staff is friendly and helpful. I had a slow draining sink. They did fix it.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Joel, thank you for sharing your experience at the DoubleTree by Hilton Grand Key Resort-Key West. We're thrilled to hear you found our team members friendly and helpful. It's regrettable to learn about the issue you encountered with the sink in your room but we're glad it was promptly addressed. We're looking forward to hopefully welcoming you back in the future.

8/10 - 좋아요

Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would have preferred a room with a balcony
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Jean, it's wonderful to hear that you stayed with us at the DoubleTree by Hilton Grand Key Resort-Key West. Certainly, your feedback about the room preference is appreciated. Next time, we are more than happy to assist with room selection to ensure your full comfort and satisfaction. Looking forward to welcoming you back for another delightful stay.

8/10 - 좋아요

steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Steve, thank you for choosing DoubleTree by Hilton Grand Key Resort-Key West and rewarding us with a solid rating! Your feedback means a lot to us, reflecting our commitment to deliver an enjoyable experience. We trust your stay was restful and your encounters with our colleagues memorable. We sincerely look forward to hosting you again during your next visit to Key West!

10/10 - 훌륭해요

Mariano

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Price, service and parking
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Mariano, thank you for sharing your experience at DoubleTree by Hilton Grand Key Resort-Key West. We're pleased to know you found our services, pricing structure, and parking amenities commendable. It's a delight to have been your choice in Key West and we're already looking forward to your next visit.

10/10 - 훌륭해요

Charyce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for taking the time to share this lovely review, Charyce!We're so glad to know you had such an enjoyable experience with us at DoubleTree by Hilton Grand Key Resort-Key West. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!Come visit us again soon!

6/10 - 괜찮아요

Robyn

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Pool area was beautiful and very clean. Large area with plenty of chairs and a large poolside bar. The property is very dated, but we were told the entire property will be undergoing a renovation very soon. This time next year it will probably earn 5 stars but currently rooms are dark and dated. Location is right next to the airport so you do hear the planes. It is not located near downtown but the hotel does run an hourly shuttle. We had rental car and parking was free, which is a huge plus.
답변 제공: Customer Service 님, 2024년 4월 11일
Robyn, it's terrific to hear that you appreciated our well-maintained pool area and ample seating, along with the added convenience of our poolside bar. We take your constructive feedback about the style of the resort seriously and we're excited about the forthcoming updates to modernize and brighten our spaces. The close proximity to the airport may bring some noise but our scheduled shuttle service and complimentary parking are in place for the convenience of our guests, like you. We truly look forward to your next stay after our renovation, when we expect to fully meet your expectations.

2/10 - 너무 별로예요

Laurie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
We appreciate you taking the time to share your feedback, Laurie.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 - 괜찮아요

Therese

좋아요: 청결 상태
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
We appreciate the feedback, Therese.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 - 좋아요

Diane

좋아요: 숙박 시설 상태 및 시설
Super je le conseil
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Diane, nous sommes ravis d'apprendre que vous avez vécu une merveilleuse expérience au DoubleTree by Hilton Grand Key Resort-Key West. Votre forte recommandation est très appréciée et nous sommes impatients de vous accueillir à nouveau dans le futur.

6/10 - 괜찮아요

Regina

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I don’t believe this is place is worth the price. It definitely needs to be renovated. It wasn’t a bad experience but for the price, we expected better. The rooms had some sort of old smell. The pool area is really nice and we definitely enjoyed that. The shuttle service to downtown was super nice. I think that if they did renovations and kept the please tidy and renewed, it would be a great place to stay again.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Regina, thank you for sharing your recent experience. We are undergoing renovations actually this year. Please come back again after November 15, 2024. We understand that the current condition of our resort did not meet your expectations and we assure you improvements are continually undertaken. Furthermore, we're glad to hear you appreciated our swimming area and convenient shuttle transportation. We hope to have the opportunity to exceed your expectations on a future stay.

2/10 - 너무 별로예요

Rodrigo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worst experience ever. Spend almost $500 for night in a room with a wall against my window, therefore dark room, dirty carpet and even a roach I found on the sink. The hotel's laundry was right under our room, so the noise from industrial washers and dryers were non stop. Probably the worst room in the hotel. I requested to change rooms, but front desk didn't help. They told me it would be hours before they could have another room ready for me. And I would have to leave the room we were in, to wait for the other room. Then I asked about the noise and wall vibration coming from their industrial laundry. They told me the laundry would stop around 7pm and wouldn't start before 10am. They lied. The noise and the wall vibration didn't stop until 8:30PM and restarted around 7AM. Much better options and same rate in Key West
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Rodrigo, your feedback is greatly appreciated. It's regrettable to hear about your reservations regarding the room assigned to you and disruptions due to the laundry operations. We understand the inconvenience caused, and your experience with the room change process does not reflect the efficient guest service we strive for. Please be assured that we work diligently to provide comfortable and pleasing stays for our guests. We noted your valuable points, and they will be given the attention required for future improvements. It's unfortunate we did not meet your expectations on this occasion, but we hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Judson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Traveled with family for spring break trip. This was a great location to stay at and take the shuttle into town. Also loved the pool area. Staff was very friendly.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Judson, it's wonderful to hear that your spring break trip was positively highlighted by your stay at DoubleTree by Hilton Grand Key Resort-Key West. The ease of shuttle access for town visits and the charm of our pool area certainly foster a relaxing environment. We are also delighted to hear that our team members made a lasting impression with their friendly service. Looking forward to welcoming you back, should your future travels bring you to Key West once again.

8/10 - 좋아요

Rhonda Lynn

좋아요: 직원 및 서비스
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Rhonda, thank you for choosing to stay at the DoubleTree by Hilton Grand Key Resort-Key West. We're thrilled to note your positive rating. We hope you had a wonderful experience and we look forward to welcoming you back for yet another memorable stay.

10/10 - 훌륭해요

MANDEEP

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Transportation
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Mandeep, it's delightful to hear your mention of transportation. The DoubleTree by Hilton Grand Key Resort-Key West takes pride in its convenient location and commitment to providing our guests with all needed amenities. We appreciate your feedback and are eager to welcome you back soon.

2/10 - 너무 별로예요

Yunzhuo

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
many ants in room
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Yunzhuo, we regret to hear about the issue you encountered during your stay. We understand how disconcerting unwelcome guests can be in a room. Our team strives to maintain high standards of cleanliness and your experience is not reflective of our usual care. Rest assured, we're addressing this matter with urgency to prevent further incidents. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thanks for the perfect rating, Kathleen! We can't wait to see you again soon for another amazing experience at DoubleTree by Hilton Grand Key Resort-Key West. Have a great day!

10/10 - 훌륭해요

BRETT 님, Circleville

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thanks for the amazing rating, Brett!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at DoubleTree by Hilton Grand Key Resort-Key West!

8/10 - 좋아요

Timothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스
U
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Thank you for the 4-star rating, Timothy!It's great your time at DoubleTree by Hilton Grand Key Resort-Key West was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 - 좋아요

Aura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were so well welcomed by the staff even on a late check-in. We even received warm cookies! The room smelled like mold. The breakfast options were not the best - especially for the price. The concierge was very nice and helpful and we liked the fact we could rent a golf cart. The bar (open till 11 pm) was our favorite feature.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Aura, thank you for staying at DoubleTree by Hilton Grand Key Resort-Key West. It's great to hear you appreciated our welcoming team members and enjoyed our late-night bar. We also respect your feedback regarding room freshness and breakfast options, which offer us guidance for improvement. We are glad our concierge service and golf cart rental added to your experience. We hope to welcome you back during your next visit to Key West.

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Frank, thank you for your five-star rating of DoubleTree by Hilton Grand Key Resort-Key West! We're thrilled to know we succeeded in delivering a wonderful stay for you. We value your feedback and look forward to welcoming you back for another great experience.

6/10 - 괜찮아요

Kristy

연인과의 여행
좋아요: 직원 및 서비스
Typical double tree. Property is dated. Only one pool. Several times there were no towels at the pool. There was a person smoking cigarettes at the pool and the wait staff didn’t say anything to them. Property is far from Duval street where all the action is but the have a shuttle that leaves every hour from the hotel. Not sure I would stay here again.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Kristy, it's disheartening to hear that your experience was not up to par. We recognize your concerns around the pool area and we're consistently working on improving our facilities. We're sorry if there seemed to be some inconvenience with the poolside amenities. Additionally, we're glad you utilized our shuttle service for transport to Duval Street. We appreciate your feedback and we aspire to serve you more satisfactorily should you decide to stay with us in the future.

10/10 - 훌륭해요

Ibette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, nice breakfast, every hour shouter to main center, plenty of free bottle of water. Very good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Ibette, it's delighting to see that your stay at DoubleTree by Hilton Grand Key Resort-Key West met your expectations. We're thrilled to hear you enjoyed the immaculate room, satisfying breakfast, convenient shuttle service and our effort to keep you hydrated with complimentary bottled water. Your positive feedback is much appreciated and will be shared with our team members. We look forward to welcoming you back for another enjoyable stay.

2/10 - 너무 별로예요

Olga

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
We appreciate the feedback, Olga.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 - 좋아요

Janice

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all friendly and made us feel welcomed. The warm cookie on arrival and every day after that helped with that too. Getting around was easy with transportation coming and going to town every hour. The only meals we ate were breakfasts and they were not good. If the meals were good it would have been a perfect stay. Also one evening there was a political gathering across from the restaurant that was quite noisy. But they were gone at a reasonable time for those of us who go to bed early. Good job!
2024년 2월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Janice, it's wonderful to hear you felt welcomed at DoubleTree by Hilton Grand Key Resort-Key West and enjoyed our customary warm cookies. We're also glad you found the transportation convenient. We apologize if the breakfast and unexpected noise from the nearby event didn't meet your expectations. Your feedback is crucial for our ongoing improvement and adjustments to enhance guest experience. We hope you'll visit us again for an even better stay.

10/10 - 훌륭해요

Mansour

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Mansour, it's wonderful to hear your room at DoubleTree by Hilton Grand Key Resort-Key West was spotless. We trust this contributed to an enjoyable stay and we're eager to welcome you back in the future.

10/10 - 훌륭해요

Dawn 님, Auburn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was so pleased with this DoubleTree. The hotel was clean inside and outside, and the staff was helpful and approachable. Their shuttle service to and from the airport and to the downtown area was an absolutely wonderful way to enjoy Key West without having to rent a car. The DoubleTree always has warm cookies and bottled water for their guests too. That is a wonderful treat anytime of the day or night. Their restaurant was fantastic. We enjoyed many meals right at our hotel including a wait staff that works very diligently to take care of their guests around the pool. Their pool was warm, clean, and such a relaxing place to spend the day. I would definitely stay here again!
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Dawn, it's fantastic to see you had such an enjoyable stay at DoubleTree by Hilton Grand Key Resort-Key West. Our team will be happy to hear their efforts, particularly in maintaining our shuttle service, cookies and water, and our restaurant, contributed to a positive experience. We're glad you enjoyed the relaxation our heated, clean pool offers. We look forward to your return visit.

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property is in need of updating. The pool area and outside bar are great. The staff are super helpful and friendly. Our room ac and fridge were pretty noisy and could not keep up with a temp setting at 74.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Brian, thank you for your feedback. It's wonderful you enjoyed our picturesque pool area and external bar at DoubleTree by Hilton Grand Key Resort-Key West. We're also glad you found our team members to be extremely supportive. However, we regret any inconvenience caused by the condition of the room amenities. Your comments will aid our ongoing commitment to improve and update our facilities. We hope to have the opportunity to welcome you back for an enhanced experience.

10/10 - 훌륭해요

Carrol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool area was amazing. All the staff was friendly and helpful! Love this place! Going Back soon!
2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Carrol, it's great to know you found the pool area at DoubleTree by Hilton Grand Key Resort-Key West to be amazing. We're delighted that our team members were able to make your stay even more pleasant. Your love for our place makes us proud. We eagerly await your return. Safe travels until then!

10/10 - 훌륭해요

Jordan

가족 여행
좋아요: 편의 시설/서비스
This property was pretty cool and very family friendly which is what we liked and they also had a free shuttle to the restaurants & shops on Duval street which was awesome!!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Jordan, thank you for sharing your experience at the DoubleTree by Hilton Grand Key Resort-Key West. It's wonderful to hear that you appreciated our family-friendly atmosphere and convenient shuttle service to Duval street. We strive to offer services that make our guests' stay enjoyable and convenient. We hope to welcome you and your family back in the future.

4/10 - 별로예요

Nathan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is dated with leaky faucets and mold growing in the bathroom. Also we were put in a room that should not even qualify as habitable directly on top of the laundry room. Close your eyes and pretend a helicopter and a washing machine are mating. For 6 hours straight. So much for rest. The TV system was straight out of a super 8 motel. There was a pool with a bar where no outside alcohol is permitted. If you are ok with overpaying for beers you don’t like then this is your spot. 0 Craft beer choices. The people were friendly however that’s my expectation. Waste of 500 bucks and Expedia was very very little help in getting a refund so basically I dropped half a grand to stay at a Super 8 and slept for like 4 hours. Go up the road 3 minutes to the Hampton if there is available rooms. Night and day difference and you get to free drinks and free breakfast.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Nathan, thank you for your review. We actually wanted to message you and let you know that our hotel got approved for a major renovation taking place this July-November 2024., We look forward to seeing you after the remodel.

2/10 - 너무 별로예요

Alireza

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are not to the standard Saw a cockroach by the sink and carpets were damp
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Alireza, your recent experience is not indicative of the high standard we continually strive for. We do have renovations planned to start this July that will be addressing your concerns. As for the damp carpet, we did recently deep clean the carpets. We appreciate your feedback and hope to have an opportunity to serve you better in the future.

2/10 - 너무 별로예요

Alan

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Smoking going on anywhere outside, even at poolside bar. Room smelled like smoke from smoking areas below it. Dressers drawers old and loose wouldn’t close. No water pressure in shower. Rude at check in counter
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Alan, thank you for your feedback! We are going under renovation June 2024 and expect to be completed by November 2024 (we will not shut down - the renovations will be done by floors), so please do come back again for a refreshed experience. All smoking areas are allocated per Hilton.

10/10 - 훌륭해요

Bruce D.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Rooms are clean and comfortable
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Bruce, thank you for your positive feedback about DoubleTree by Hilton Grand Key Resort-Key West. We're delighted that you appreciated our hospitable team members and the comfort and cleanliness of our rooms. Your comments are highly valued and we hope to have the pleasure of welcoming you again soon.

4/10 - 별로예요

Carnie

별로예요: 직원 및 서비스
Expensive for the quality. But I guess thats key west.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Carnie, we regret to hear that your expectations were not entirely met during your recent stay. Value and guest satisfaction are our priorities and we're continually making improvements to enhance our offerings. We certainly hope we could provide a more satisfying experience in the future.

10/10 - 훌륭해요

Stacy

연인과의 여행
Amazing staff and went out of our way to make our stay wonderful
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Stacy, it's fantastic to hear that you found the team at DoubleTree by Hilton Grand Key Resort-Key West to be amazing! We are thrilled to know they stepped above and beyond to make your stay memorable. We hope to welcome you back for another outstanding experience.

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Thanks for the perfect rating, Ellen!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at DoubleTree by Hilton Grand Key Resort-Key West.

10/10 - 훌륭해요

Jack

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Jack, thank you for taking the time to rate DoubleTree by Hilton Grand Key Resort-Key West. We're thrilled to see you had a five-star experience and look forward to welcoming you back on your next trip to Key West. Safe travels!

10/10 - 훌륭해요

JoAnn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the facility and the staff were great. The furniture could use updating. Place in general was dated. Needs some updating and it would be perfect.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
JoAnn, we're thrilled to hear you enjoyed your stay at the DoubleTree by Hilton Grand Key Resort-Key West and appreciated our team members. We take note of your feedback about modernizing some aspects of our property. It's valuable insights like yours that enable us to continuously improve and enhance our guests' experiences. Looking forward to welcoming you back in the future.

6/10 - 괜찮아요

Gissette

별로예요: 숙박 시설 상태 및 시설
simple updates could go a long way. the last place i want to set down my clean clothes to have available after taking a shower is on the toilet. and its impossible to finish feeling clean when im standing in a puddle as im getting dressed. a carpet and small vanity in the bathroom would have made it easier to get myself ready in private as im sharing the room with other people. aside from the fact there was a hole in the bathroom door that was visible from the outside......
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Gissette, we appreciate your feedback. It's clear that certain aspects of the room did not meet your expectations, notably the bathroom conditions and the need for spaces to store personal items. We strive to offer a comfortable and efficient environment for all of our guests. As for the bathroom door issue, it's certainly not representative of the experience we wish to provide. We are always working on maintaining and improving our facilities, and your comments help us in that process. Thank you for sharing your thoughts.

10/10 - 훌륭해요

guy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Guy, it's wonderful to hear that your recent stay at DoubleTree by Hilton Grand Key Resort-Key West was up to your satisfaction. We truly appreciate your great rating and we hope you'll choose to stay with us again on your next visit to Key West.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Daniel, it's wonderful to hear that you enjoyed your stay at the DoubleTree by Hilton Grand Key Resort-Key West. It's always pleasing when our guests have a memorable experience and we greatly appreciate your feedback. It would be a delight to welcome you back in the future.

6/10 - 괜찮아요

Patricia

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Patricia, it seems your experience with us was average,aligning with the 3-star rating. We'd love to get more details about your stay to ensure we address any potential areas of improvement. We value your feedback and hope you'll consider visiting us again for a chance at a 5-star experience.

10/10 - 훌륭해요

SANDRA 님, MIAMI

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot breakfast which we usually don’t have was excellent, especially due to cold weather… & I can’t say enough about the cookies ! It was a great 🎄holiday
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Sandra, we're thrilled that you enjoyed your stay at DoubleTree by Hilton Grand Key Resort-Key West. It's wonderful that our breakfast variety added warmth to your mornings and our cookies made your experience even more delightful! Our team hopes it made your holiday season special. We can't wait to welcome you back for an equally memorable visit in the future.

8/10 - 좋아요

Albert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shower was handicap and water flowed into whole bathroom floor making it slippery it had no rubber splash guard.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Albert, we appreciate your feedback but you exactly booked this room type, we pulled up your reservation, you booked the handicap room type.

4/10 - 별로예요

Md Rafiqul

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not happy and comfortable. Not value for money. Not the quality and standard we had in other double tree hotels. Very old many in room service and facilities don’t work.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Md Rafiqul, we are scheduled for complete total hotel renovation June-November 2024 and are excited to welcome you back after we remodel.

8/10 - 좋아요

Jung Ran

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Jung, it's wonderful to hear you enjoyed your time at DoubleTree by Hilton Grand Key Resort-Key West. We truly appreciate your high rating on Expedia and hope that we can serve you again in the future. Your satisfaction is our greatest measure of success!

10/10 - 훌륭해요

Ramprasad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and I loved the balcony. The staff were friendly and helped with any questions that we had. The hourly shuttle to and from the hotel to town helped a lot with getting around. Additionally, we didn't have to pay extra to park.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Ramprasad, it's heartening to know that your stay at DoubleTree by Hilton Grand Key Resort-Key West was pleasurable. We're glad the cleanliness of your room and the balcony added to your comfort. Our team members are always available to assist guests, and it's great to hear that their friendly nature and quick help made your experience better. The convenience of our hourly shuttle and complimentary parking are offered to ensure our guests are cared for in all aspects. Thank you for sharing your insightful feedback. We're looking forward to welcoming you back soon.

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for this excellent rating, Stephen!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Grand Key Resort-Key West! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for our trip.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Barbara, it's wonderful to hear that DoubleTree by Hilton Grand Key Resort-Key West served as the perfect base for your trip. We're pleased that the location was ideal for you. We hope to welcome you back soon.