야외 수영장

페어필드 인 & 스위트 키 웨스트 앳 더 키스 콜렉션 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 492개" "
평점 8 - 좋아요. 1005개 이용 후기 중 289개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 105개" "
평점 4 - 별로예요. 1005개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 57개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

SEUNGJUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice to stay for business
i stayed 11 days for business. staffs are friendly and 2 sodas as complimentary are awsome.
2023년 10월에 11박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Seungjun, your affirming words about Fairfield Inn & Suites by Marriott Key West at The Keys Collection are highly appreciated. It's delightful to hear that our team members' warmhearted service, coupled with our thoughtful complimentary drink offerings, added value to your extended business stay. We hope for the opportunity to serve you again during future business or perhaps leisure trips.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean n comfy
Ive been coming here evrytime i visit key west! Clean and comfy
2021년 1월에 1박 숙박함
답변 제공: Fernando 님, 2021년 1월 6일
Good evening, thank you so much for your feed back we do greatly appreciate it. Happy to hear that you enjoyed your stay with us and we hope to see you again in the future!

8/10 - 좋아요

Nelson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Nelson, it's great to see you enjoyed your stay at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We're delighted by your positive rating and hope to have the pleasure of welcoming you again soon. Thank you for choosing us!

10/10 - 훌륭해요

RODNY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice place.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Rodny, it's great to hear that you found Fairfield Inn & Suites by Marriott Key West at The Keys Collection to be an enjoyable destination. We appreciate your kind remarks and look forward to welcoming you back in the future.

10/10 - 훌륭해요

rafael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Rafael, thank you for taking the time to rate Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We're delighted you've enjoyed your stay and hope to be your choice again in the future.

10/10 - 훌륭해요

Cathalene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Property. Very relaxing. Great customer service.
2024년 3월에 2박 숙박함
답변 제공: Gladys 님, 2024년 3월 12일
Greetings Cathalene, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience at our property. Providing a relaxing atmosphere and excellent customer service is our top priority, and we're delighted that we could exceed your expectations in these areas.If there's anything specific that stood out to you or anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future!

10/10 - 훌륭해요

Sherry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reliable
2024년 3월에 1박 숙박함
답변 제공: Gladys 님, 2024년 3월 12일
Dear Sherry,Thank you for sharing your feedback with us! We're thrilled to hear that you found our hotel to be reliable during your recent stay.Ensuring reliability and consistency is a top priority for us, and we're delighted that our efforts were noticed and appreciated by you. Your feedback serves as a great source of encouragement for our team as we strive to maintain the high standards that you've come to expect from us.If there's anything else you loved about your stay or any areas where we can further improve, please don't hesitate to let us know. We're here to ensure your next stay with us is just as enjoyable!We look forward to welcoming you back to Fairfield Inn and Suites with the Keys Collection in the future.Warm regards,

8/10 - 좋아요

Christina

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Thank you for the 4-star rating, Christina!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. Thank you again for sharing!

10/10 - 훌륭해요

merlin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was extremely friendly and helpful. Very prompt service. Excellent breakfast. Concierge was very helpful and knowledgeable! Enjoyed the unexpected free drinks & music. Allowed use of both the Fairfield & the sister hotel's pools next-door. We were able to safety keep our e-bikes in our room. Used the convenient free shuttle everyday which avoided Key West parking cost and hassle. Full room amenities. We thoroughly enjoyed our stay there and would come back.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Merlin, it's simply wonderful to hear of your enjoyable stay at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We appreciate your recognition of our team members' promptness and knowledge, as well as the excellent breakfast. We're thrilled you took advantage of the added perks such as the free shuttle services, music, and pool access. The team is delighted you chose to stay with us, and we can't wait to welcome you back in the future. Safe travels until then!

8/10 - 좋아요

Jo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool area great and well maintained. Little sitting areas a scattered outside by first floor rooms were nice.
2024년 2월에 12박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Jo, it's wonderful to hear that you enjoyed the pool area and the quaint outdoor seating spots at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We hope to have you back with us soon to further enjoy our facilities.

10/10 - 훌륭해요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager was so nice. Everyone worked very well together.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Richard, your words are greatly appreciated! The Fairfield Inn & Suites by Marriott Key West at The Keys Collection takes pride in its cordial management and collaborative environment among our team members. Your satisfaction is our utmost reward. We hope to welcome you back soon.

6/10 - 괜찮아요

Sabrina

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They only have us towels for 3 people when we had 4 booked in the room. I had to go to the front desk 3 times to get a key made and after the 3rd time I made a person from the hotel go up with me. He couldn’t get in and had to call someone to get us into our room! It’s not something I want to deal with after a late night.
2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Sabrina, we regret that you encountered some inconveniences during your stay, particularly with regard to the towel provision and key-card accessibility issue. We strive to offer smooth experiences for our guests, and we appreciate your feedback. It will help us improve our services. Despite these occurrences, we hope to have the chance to serve you better in the future.

10/10 - 훌륭해요

Rebecca 님, Easthampton

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly staff and hot breakfast included. The best part was the free shuttle offered to Old Key West and back.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Rebecca, it's wonderful to learn that Fairfield Inn & Suites by Marriott Key West at The Keys Collection could provide a satisfying stay. We especially appreciate your commendation of our cleanliness, welcoming team members, and hot breakfast. The complimentary shuttle to Old Key West is certainly a guest favorite! Please consider us for future stays when visiting Key West.

6/10 - 괜찮아요

Waun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's ok
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Waun, thank you for sharing your thoughts. While it sounds like your stay was satisfactory, we strive for more than just 'ok'. Your feedback is important for us to ensure we create outstanding experiences for our guests. We hope to have the chance to welcome you back for a better experience.

8/10 - 좋아요

Frank

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Frank, thank you for your rating of Fairfield Inn & Suites by Marriott Key West at The Keys Collection. It's great to know that your stay with us was enjoyable. We look forward to welcoming you back for an even better experience on your future visits to Key West. Safe travels!

8/10 - 좋아요

janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
really enjoyed our stay
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Janice, it's wonderful to hear that you really enjoyed your stay at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. It's our aim to create a memorable experience for all our guests. We look forward to welcoming you again on your next visit.

10/10 - 훌륭해요

Zhe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean room and good service!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Zhe, thank you for your enthusiastic feedback about Fairfield Inn & Suites by Marriott Key West at The Keys Collection! We're delighted to know that the cleanliness of our rooms and the good service left a positive impression on you. We appreciate your time and support and hope to welcome you back soon!

10/10 - 훌륭해요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very comfortable. The staff was courteous and professional. The breakfast was very good.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Roger, it's heartening to hear that you had such a comfortable stay at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. It's always a delight to know that our team members' cordiality and professionalism enhanced your experience. We appreciate your positive words about our tasty breakfast. We look forward to your return visit.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Mary, we're overjoyed to learn you had a good stay at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. Your positive feedback inspires us to continue offering exceptional experiences for all our guests. We truly look forward to welcoming you back again.

10/10 - 훌륭해요

Justine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Staff was very helpful and pleasant. MJ the bartender was amazing and gave us recommendations of where to go to enjoy our short stay and get the most out of our time.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Justine, it's wonderful to hear that you enjoyed your stay at the Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We take pride in creating a welcoming environment and it seems like our team members played a big part in your experience, especially MJ, our skilled bartender. We love that his recommendations helped enhance your vacation. We hope to welcome you back for a longer stay next time.

10/10 - 훌륭해요

Heidi

연인과의 여행
Great service. Room was clean and comfortable.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Heidi, thank you for your wonderful review. We're thrilled to hear that you enjoyed the exemplary service and comfortable accommodations at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. Your positive remarks truly mean a lot to us. We aim in providing a pleasant and immaculate environment for our guests and we're glad we succeeded. Your next visit is eagerly awaited by our team.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I only have high praise for the resort and staff. One staff member Sonija was very professional, humorous, and a pure pleasure to work with.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
David, it's wonderful to know you have such high regard for Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We're thrilled to hear that you had a delightful experience and that you found our colleague Sonija to be highly professional and engaging. We appreciate your kind words and we're looking forward to welcoming you back during your next visit.

10/10 - 훌륭해요

DIanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only problem was the rooster crowing all night. No sleep
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Dianne, it seems you faced some disruption due to local wildlife during your stay. We understand how important a good night's sleep is, and we're sorry that this was affected during your time with us. On your next visit, we recommend requesting a room located away from any potential local noise. Despite this challenge, we hope you enjoyed other aspects of your stay at the Fairfield Inn & Suites by Marriott Key West at The Keys Collection.

8/10 - 좋아요

raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Raymond, thank you for choosing the Fairfield Inn & Suites by Marriott Key West at The Keys Collection for your stay. We appreciate your positive rating on Expedia! It's our pleasure to host you, and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Thank you for the fantastic rating, James!We strive to make all of our guests feel welcome and relaxed during their time at Fairfield Inn & Suites by Marriott Key West at The Keys Collection! We can't wait to see you again soon.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is very nice. Grounds are beautiful with a lovely pool area. Shuttle to Duval St convenient. Great breakfast included
2024년 1월에 1박 숙박함
답변 제공: Gladys 님, 2024년 2월 1일
Dear Lisa,Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay and that our room, grounds, pool area, and shuttle service to Duval Street met your expectations.Our team strives to provide a memorable experience for our guests, and it's truly rewarding to know that you found the accommodations and amenities convenient and enjoyable. We take pride in offering a great breakfast to start your day off right.Your kind words serve as motivation for our staff, and we are grateful for the opportunity to have hosted you. If there's anything else we can do to enhance your stay or if you have any specific preferences for future visits, please feel free to let us know.We look forward to welcoming you back to our hotel in the future and creating more wonderful memories for you.Safe travels!

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Thank you for the great rating, Patricia!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Michael 님, Miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suman was well dedicated and provided us with a quick check-in process. The hotel is quite clean and tidy. A large restaurant, with American breakfast. A spacious and clean swimming pool
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Michael, it is heartening to know about your enjoyable stay at the Fairfield Inn & Suites by Marriott Key West at The Keys Collection. Thank you for recognizing the commitment of Suman, one of our devoted team members. We take great pride in the cleanliness of our hotel and are glad to see you enjoyed our spacious restaurant and swimming pool. We look forward to providing you with the same welcoming experience on your next visit.

10/10 - 훌륭해요

Marie-Josee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parfait
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Marie-Josée, ça fait plaisir d'entendre vos commentaires positifs. Nous sommes ravis de savoir que vous avez vécu une excellente expérience au Fairfield Inn & Suites by Marriott Key West at The Keys Collection. Au plaisir de vous revoir bientôt, merci pour le partage !

10/10 - 훌륭해요

Yariany 님, Marathon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great experience at this property. Would stay again
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Yariany, it's wonderful to hear you had a fantastic stay at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We're thrilled to know we'll be your choice for future visits to Key West. See you next time!

8/10 - 좋아요

Lenore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
convenient
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Lenore, it's wonderful to hear that you found the Fairfield Inn & Suites by Marriott Key West at The Keys Collection to be convenient. We strive to provide a location that benefits our guests. We appreciate your feedback and hope to have another opportunity to serve you again soon.

10/10 - 훌륭해요

Mark

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Thank you for the wonderful rating, Mark!It's fantastic you enjoyed your time at Fairfield Inn & Suites by Marriott Key West at The Keys Collection so much! We look forward to hosting you again soon for another amazing experience!

6/10 - 괜찮아요

Geoff

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Geoff, thank you for leaving a rating. Your feedback is appreciated and it seems there may have been some aspects of your stay that didn't entirely meet your expectations. We are always working towards improving our guest experience, your review will be shared with the team. Thank you again for choosing our hotel and we hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

viergemene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Viergemene, your rating is acknowledged, and it's clear that your recent visit didn't meet your expectations. We appreciate your feedback as it helps us improve our services. If you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We hope to have the opportunity to make your next stay a more satisfying one.

10/10 - 훌륭해요

Ned

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Ned, thank you for your brilliant rating. We're thrilled you enjoyed your stay at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

Beatrice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Air condition was very loud. Awaken numerous times with rooster noice from 4am until dawn.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Beatrice, it's regrettable to hear about the issues you encountered related to the air conditioning and early morning noises. We strive to offer comfortable stays for all our guests and your feedback is instrumental in improving our services. We appreciate your patience and understanding, it would be a privilege to have another opportunity to serve you in the future.

10/10 - 훌륭해요

gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Thanks for the outstanding rating, Gary!We're delighted your time at Fairfield Inn & Suites by Marriott Key West at The Keys Collection was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Loved the shuttle service to the other side of the island so I didn't have to drive nor pay for parking
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Elizabeth, it's fantastic to hear you appreciated the complimentary shuttle service provided by Fairfield Inn & Suites by Marriott Key West at The Keys Collection. Your kind words make us proud of the conveniences we offer to our guests. We hope to see you back soon for another wonderful experience in Key West.

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was conveniently located near the airport. We booked this property after our flight was cancelled due to the severe weather. Our room was spacious, clean and comfortable at an affordable price. Breakfast was also included. Staff were responsive to our needs and friendly. Pool was very nice and grounds were beautiful.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Cheryl, thank you for sharing your experience at the Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We're pleased to hear that our strategic location was helpful for you, especially under unexpected circumstances. It's wonderful to know that you found your room to be spacious and comfortable, and our breakfast options satisfying. We also appreciate your kind comments about how our team members responded to your needs, as well as your enjoyment of our pool and beautifully maintained premises. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Sandra

연인과의 여행
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the 4-star rating, Sandra!We are delighted to see that you had a wonderful time at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - 훌륭해요

erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very good value for any hotel in Key West. It was clean well maintained reasonably priced because it was not very close to downtown Key West but they had a free shuttle. Wasn’t by to many other things but I would stay here again . The free breakfast was good also.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Erin, it's wonderful to hear that your stay at Fairfield Inn & Suites by Marriott Key West at The Keys Collection was a positive one! We're thrilled to learn you appreciated our cleanliness, pricing, and the convenience of our complimentary shuttle. Your feedback on our breakfast offering is greatly appreciated too. It's delightful to know you'd stay with us again. Until then, safe travels!

2/10 - 너무 별로예요

Jenita

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had sink and water drainage issues in the bathroom that no one came to fix or even apologize after repeatedly complaining many times or even room service
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jenita, it's regrettable to hear about your experience. We sincerely apologize for the inconvenience regarding the plumbing issues and lack of desirable response from our team members. Be assured, this is not reflective of our usual high service standards. We've identified this issue for further scrutiny and we're committed to making improvements. We hope for a chance to redeem ourselves and provide a better experience.

6/10 - 괜찮아요

Anoop

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
This is a newer property but our sink was clogged where water wasn't draining. Kids had a lot of fun in the swimming pool. There was a fee to park the vehicle ($15), they also had an amenities package ($25) if one wants to use their shuttle. The free breakfast was a good addition with quite a few options. I only wish they were cleaning the tables fast for folks to sit and use. The location is good from the other major attractions except that it can be loud due to the major road by it. We were awaked few times by the sound of emergency vehicles at night.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Anoop, it's regrettable to hear of the inconvenience with the bathroom sink and the ambient noise. We also understand the point about quick table cleaning and we'll take your feedback into account to enhance our service. Also, while parking fees and amenities package are an industry standard, we strive to offer value through other means like our excellent location and added breakfast service. Nevertheless, we're pleased to know the children had a fantastic time in the pool and you enjoyed the inclusive breakfast. We hope to have another opportunity to serve you better.

4/10 - 별로예요

Geovanny

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the feedback, Geovanny.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 - 괜찮아요

JOSE

가족 여행
좋아요: 편의 시설/서비스
Si bien el ruido dw los aviones limita el pleno descanso, la ubicación es excelente
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jose, agradecemos sus comentarios. Lamentamos que experimentó algunas molestias debido al ruido de los aviones. Sin embargo, nos complace saber que valoró nuestra ubicación. Esperamos tener la oportunidad de mejorar su experiencia en su próxima visita.

6/10 - 괜찮아요

Nancy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Hotel is BASIC. Very clean. Had to ask for housekeeping everyday; sometimes they never showed. Problems solved quickly tho. Pool was small but adequate except for chicken poop everywhere (don’t go barefoot!) Front desk were friendly, but not very knowledgeable. Johanny & Delvin were absolutely fantastic tho & turned us on to many great places. They saved our vaca truly! Shuttle to Duval St is convenient but books quickly & should run later.
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Nancy, we appreciate your overview of your stay. It's reassuring to know that you found our accommodations to be clean and the shuttle service to Duval St beneficial. Our sincere apologies for the inconvenience you experienced around housekeeping and the pool condition. Rest assured, your observations will provide valuable insights for improvements.It's uplifting to hear that Johanny & Delvin made a significant difference in your vacation. Their dedication to service is a proud part of who we are. We recognize your suggestion on extending the shuttle service hours, and we'll definitely consider it for future operational planning.We hope to have another chance to meet your expectations fully on your next visit.

10/10 - 훌륭해요

Larinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EVERYTHING WAS PERFECT
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Larinda, it's great to hear your stay at Fairfield Inn & Suites by Marriott Key West at The Keys Collection was flawless. We can't wait to welcome you back for another perfect stay. Thank you for sharing your experience.

8/10 - 좋아요

Kellie

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Kellie, it's great to hear that your stay at the Fairfield Inn & Suites by Marriott Key West at The Keys Collection met your expectations. We appreciate the feedback and hope to host you again in the future.

6/10 - 괜찮아요

Antony

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk simply said hotel was overbooked and put us in a room with a King bed and a rollaway bed that could accommodate 3 people. We had booked much in advance for a room with 2 queen beds for a party of 4.
답변 제공: Customer Service 님, 2024년 1월 13일
Antony, acknowledging your concern about room assignment, it's regrettable that the room you received was not as you had initially booked. While normally we do our best to fulfill all guest's specific requirements, there can be rare inconsistencies. Your feedback is valuable and will help us avoid similar situations in the future. If you choose to stay with us again, we will strive to ensure your accommodation request is met. Thank you for letting us know about this.

8/10 - 좋아요

Terrence Madan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was good. Breakfast was good. Service was ok. Building amenities looked old. Over priced for an average hotel.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Terrence, it's great to hear you enjoyed the breakfast at Fairfield Inn & Suites by Marriott Key West at The Keys Collection. We're always striving to improve our offerings and services. For your mention of our property's aesthetics and pricing, we value your perspective and we'll take your feedback into account. Continual improvement is our commitment to our guests, and it's insights like yours that help us evolve. Thank you for taking the time to review your stay with us.