위성 채널 시청이 가능한 32인치 LCD TV, TV, iPod 도킹 스테이션

베이커스 케이 리조트 키 라고, 쿠리오 컬렉션 바이 힐튼 여행 후기

4 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 649개" "
평점 8 - 좋아요. 1007개 이용 후기 중 185개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 83개" "
평점 4 - 별로예요. 1007개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 42개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Tonya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful updated family friendly property .
2024년 3월에 4박 숙박함

8/10 - 좋아요

Anne-Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful spot, great room layout for a family and great service. Love the personal touches ( smores, champagne at sunrise). For the resort fee should include all water sports.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Cesar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
check-in was not great. we arrived at 1pm, check-in is at 4. our room was not ready - no problem. they advised they'd text us. at 3:45 we asked again and the woman working the counter treated us poorly. We checked again at 4:45 because we still never received a text. We were advised the room was ready and had been at 4.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach area
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Nancy,Thank you for your five-star rating! It sounds like we were able to provide you with an enjoyable stay worth returning for. We look forward to your next visit with us at Baker’s Cay Resort.Baker's Cay Guest Service Team

6/10 - 괜찮아요

Feliks

가족 여행
Noisy in the morning. Blowing leaves. Dogs is swimming in the ocean with a people. Dogs should swim in certain permitted area for dogs but not with a people.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Feliks,Thank you for your review. We regret to learn of your disappointment with your experience. Your feedback about noise is understood, and we'll be sure to share it with our internal team to determine ways of improving in this respect. It was a pleasure having you here, and we wish you safe travels.Baker's Cay Guest Service Team

8/10 - 좋아요

ILYA

연인과의 여행
Our room was in the corner where many people passed by talking loudly. Room was not enough.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Ilya,Based on your rating, it appears you had an overall good experience with us. However, we regret that you had noise concerns and didn't enjoy our accommodations, as we know how important relaxation is to our guests. Rest assured, your feedback is valued and will be shared with the respective teams as we constantly aim to improve and provide the best possible experience for our guests. That said, we hope to welcome you back for an even better time down the line.Baker's Cay Guest Service Team

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was impeccable! The room was wonderful, grounds were absolutely fantastic. The overall layout was quintessential Keys perfection! Can not say enough good things about the hotel and the staff. Lovely hotel, lovely people. Would definitely stay again! Thank you!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Jennifer, Thank you so much for choosing Baker's Cay Resort. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our fantastic grounds, comfortable accommodations, and of course, our friendly and attentive staff. We hope you join us again on your next trip to Key Largo. It was an honor hosting you.Baker's Cay Guest Service Team

6/10 - 괜찮아요

Melanie

별로예요: 직원 및 서비스
Die Zimmer waren sehr hellhörig und Lärm die ganze Nacht. Strand ist wunderschön, das Essen sehr gut
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Melanie,Thank you for choosing to stay with us during your recent trip. While we're glad there were aspects of your visit you enjoyed, we're disappointed to learn we fell short of expectations overall. We offer our sincere apologies for any disturbance you experienced in your room and for any inconvenience this may have caused you. Your feedback is appreciated, and we hope you'll give us another chance to impress you in the future.Baker's Cay Guest Service Team

10/10 - 훌륭해요

Robin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice beachfront property, rooms very comfortable. Pool and beach areas very nice - lots of activities available & Tiki bar. Only disappointment was the restaurant - my husband & I both did not like our entrees. However, lots of good restaurants off property.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Robin,Thank you for choosing Baker’s Cay Resort and for sharing your lovely, five-star review. While we are sorry you had a concern with the restaurant, we are delighted you enjoyed an amazing stay overall. Your feedback is important to us and will be shared with the team. We look forward to welcoming you back for another memorable getaway.Baker's Cay Guest Service Team

4/10 - 별로예요

Christian E.

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My family and I have been coming to Bakers cay for the last 4 years on several of occasions from birthdays to baby moons. This last time it may be the last visit we make until they update / deep clean their rooms. The activities for kids and resort grounds are so nice it’s so disappointing that there’s not the appropriate upkeep to the property. The rooms in particular, for the price, have many issues that were present in our last stay and have worsened such as: the AC units do not cool , the flooring is all scratched up (they are dog friendly which is fine but make sure you deep clean those rooms) mold in the shower crevices, dirty stained couch in room, cracked ceiling , peeling paint on furniture, far from perfect hotel bedding, just disappointing for such a beautiful property.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Christian,Thank you for sharing your concerns with us. We greatly value your loyalty as a returning guest and sincerely apologize for a stay that didn't meet your expectations. Your comments will help us address the issues you mentioned. We appreciate you reaching out and hope for an opportunity to deliver a better stay in the future.Baker's Cay Guest Service Team

8/10 - 좋아요

elise

Lovely
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Elise,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you here, and we hope you return soon.Baker's Cay Guest Service Team

2/10 - 너무 별로예요

John

가족 여행
First class place.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear John,Thank you for your review. We appreciate your kind praise for our hotel! It was a pleasure having you here, and we hope to welcome you back soon for an even better stay worthy of a perfect rating.

4/10 - 별로예요

Kate

2024년 2월에 5박 숙박함

4/10 - 별로예요

Edward

가족 여행
별로예요: 편의 시설/서비스
The property has beautiful views if you are on a high floor . Beautiful sunsets. Limited seating at pools and very small beach area that is overcrowded and has water activities in the same small area for swimming in the gulf. Price gouging for and drinks are ridiculous. Resort adds a tax for each drink/food item then adds an automatic service charge (gratuity) to each item then adds a tax on that service charge without telling you ahead of time that there is a gratuity (service charge) included. Room furniture was dated, old and stained. The housekeeping services weren’t good. The Calusa restaurant had small overpriced portions for mediocre food. The restaurant was understaffed and overwhelmed. Very disappointing stay, especially because social media makes it seem like a must see resort.
2024년 2월에 2박 숙박함
답변 제공: Guest Service: Team Baker's Cay Resort Key Largo 님, 2024년 2월 28일
Thank you for your loyalty and for taking the time to provide us with your feedback. We are disappointed that your recent visit fell short of expectations. We are committed to enhancing the overall guest experience and will consider your feedback as we work to improve our services. Your input is highly appreciated and will be used to guide our improvements. We hope to have another opportunity to better serve you and ensure that your next stay meets the high standards we strive to uphold.

4/10 - 별로예요

Anna Maria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room not clean 2 nights in a row dinner expemsive and tasteless breakfast really bad swimming pool too crowded all Keys noot veery interesting
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Anna Maria,We appreciate you reaching out to share your thoughts regarding your recent stay at our property. It saddens us to hear we were unable to provide the enjoyable experience our guests are accustomed to and you were disappointed with your visit, as well as that the food was not to your preference. Please accept our apologies if daily housekeeping was not available during your time with us; we will certainly address your comments with the rest of our team to review where improvements could be made. Your feedback is essential and allows us the opportunity to continually monitor guest satisfaction and where we could be doing better. Thank you for your valuable input.Baker's Cay Guest Service Team

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 직원 및 서비스
Beautiful property. Comfy bed. I just wish hotel staff would put families with kids or dogs in different location of property so we don’t have to listen to them bark and kids cry, scream and yell. A maid came in while we were out despite our “do not disturb” sign on door. She cleaned and threw away a folder we had with very important documents and trip itinerary. Would not stay again based upon high rate and noise.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Paul,Thank you for staying with us and taking the time to leave us a review. We're glad you appreciated our beautiful property and comfortable beds. However, we apologize for any issues with noise and housekeeping. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.Baker's Cay Guest Service Team

6/10 - 괜찮아요

Janet

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
They charged us on Expedia then again at the resort. It is 2 months later and still they contest the double charges even though they are in their own records and on my credit card.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Janet,We appreciate you reaching out regarding the charges for your stay. We're sorry to hear of any issues that occurred and that you have yet to have any resolution. We will certainly address your feedback internally to ascertain what may have occurred to cause any confusion. We encourage you to reach out to the hotel so we can be of assistance. Thank you for your feedback, and we hope that this is rectified shortly.Baker's Cay Guest Service Team

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Service: Team Baker's Cay Resort Key Largo 님, 2024년 2월 28일
Thank you for the 5 stars! We're glad you enjoyed the visit. The next time you're in the area, please come see us again at Baker’s Cay Resort.

4/10 - 별로예요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our room is on the “hammock” side. The rooms look to be renovated, but the walls are so thin I can distinguish conversations from both walls, the outside and the ceiling. The door lock didn’t work and had to be fixed. The inside door barrier lock was also broken which they were unable to fix. The doors open to the outside and when I mentioned a safety concern the reply was “As for any concerns in regards to your safety I can assure you that both you and your belongings is under no threat here at our resort”. -Chad My husband (who works in law enforcement)was not reassured. They never offered to change our room.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Amy,Thank you for sharing your experience. Please know that while we do our best to accommodate room changes, this is not always possible due to the current occupancy at the time of the request. It is also important to note that we have little control over third-party ratings, and any changes to the reservation must be made through the site you booked. Rest assured, we take safety very seriously and will speak with our team about this matter to ensure we properly address any guest concerns going forward. It would be our pleasure to welcome you again in the future for a better overall visit.Baker's Cay Guest Service Team

6/10 - 괜찮아요

David A.

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
I like the beach area and the outdoor restaurant
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear David,Thank you for your review. We're so pleased you had the chance to relax on our lovely beach and dine at our great restaurant. If there is anything we could have done better, please don't hesitate to reach out to us offline! It was a pleasure having you here, and we hope you return soon.Baker's Cay Guest Service Team

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was beautiful and well maintained. The pools and beach were as well. Our room was clean and nicely appointed. The only challenge we had was our room was on the ground floor and there was quite a bit of traffic and noise in front of our room. If we stayed again I would request a room on a upper floor.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Patricia,Thank you for choosing Baker’s Cay Resort and for taking the time to share your lovely, five-star review. While we are sorry you had a noise concern, we are happy you enjoyed a wonderful stay overall. Your kind comments about our beautiful property, clean accommodations, and wonderful amenities are truly appreciated and will be shared with the team. We look forward to welcoming you back for another memorable getaway.Baker's Cay Guest Service Team

10/10 - 훌륭해요

Timothy

연인과의 여행
We love the small facility they offer lots of activities for free and other things for a small charge . We went deep sea fishing and the captain was amazing.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Timothy,Thank you for choosing Baker's Cay Resort Key Largo, Curio Collection by Hilton. We're pleased you had a fun time with all of our offered activities, and we look forward to welcoming you back in the future.Baker's Cay Guest Service Team

4/10 - 별로예요

James

연인과의 여행
The property itself was very nice. The issue that I have with this resort was it was overrun with dogs. Don’t get me wrong I love dogs but I don’t want to hear them barking while I’m trying to relax on the beach. They should rename this resort Barkers Cay.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Heather, We are ecstatic to read your outstanding review. We are thrilled to read that our team, accommodations with beautiful views, and a variety of activities made for an amazing stay. The views, activities, and recreational areas, like our pool, are what make our resort truly enjoyable. Guests can have many experiences while enjoying the luxury and comfort of accommodations. It seems that we succeeded in providing you with this experience. We look forward to welcoming you back. Baker's Cay Guest Service Team

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently had the pleasure of staying at Bakers Cay Resort in Key Largo, and I must say, it was an absolutely spectacular experience. From the moment I arrived, I was greeted with warm hospitality and a friendly staff that went above and beyond to ensure my stay was perfect. The rooms at Bakers Cay Resort are not only clean but also stunning. The attention to detail in the decor and furnishings is evident, creating a luxurious and comfortable atmosphere. But what truly took my breath away was the view from the room. The sight of the crystal-clear waters and the picturesque surroundings was nothing short of breathtaking. One of the highlights of my stay was the wide range of activities available right at the resort. With two pools to choose from, including a family pool and an adults-only pool, there was something for everyone. I had the pleasure of spotting iguanas, manatees, and even a starfish during my time at the resort, which added to the unique and memorable experience. I highly recommend taking advantage of the sunset cruise offered by Bakers Cay Resort. It was a truly relaxing and awe-inspiring experience. Watching the sun set over the water was a sight to behold and created a sense of tranquility that is hard to find elsewhere. For those seeking a bit more adventure, renting jet skis and exploring the breathtaking bay is an absolute must. The freedom to roam the waters and take in the stunning surroundings is an experience I will never forget.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Heather, We are ecstatic to read your outstanding review. We are thrilled to read that our team, accommodations with beautiful views, and a variety of activities made for an amazing stay. The views, activities, and recreational areas, like our pool, are what make our resort truly enjoyable. Guests can have many experiences while enjoying the luxury and comfort of accommodations. It seems that we succeeded in providing you with this experience. We look forward to welcoming you back. Baker's Cay Guest Service Team

10/10 - 훌륭해요

Karen

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Peter 님, Fishers

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at Baker’s Cay was just what we needed. Calm, quiet, relaxing—the accommodations were beautiful, view was amazing, staff was friendly, rooms were clean and quiet and there is enough nearby if you need other dining options.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 25일
Dear Peter,Thank you for sharing your serene experience at Baker's Cay Resort. It's wonderful to know that our calm and quiet ambiance and scenic views provided you with the relaxation you sought. We are also delighted to hear about your positive interactions with our friendly team members and the cleanliness of your room. Your appreciation is terrific to hear, and we eagerly look forward to welcoming you back for another peaceful and enjoyable stay.Baker's Cay Guest Service Team

6/10 - 괜찮아요

Barbara

연인과의 여행
좋아요: 직원 및 서비스
Good for families Property was a bit tired Room could have been cleaner Water pressure in bathroom sink was incredibly weak
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Barbara,We are glad that you found us good for accommodating families. However, we are disappointed that we could not meet all of your expectations. Your feedback will be immediately shared with our team so we can begin improving immediately, as we are dedicated to providing the best guest experience. Please visit us again so we can show you a much better stay. Baker's Cay Guest Service Team

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and amenities
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Jennifer,We are thrilled you enjoyed your time at Baker's Cay Resort! Thanks for your kind words regarding our numerous amenities and beautiful grounds. We appreciate your review and want to invite you back for another relaxing visit!Baker's Cay Guest Service Team

6/10 - 괜찮아요

Marcia

좋아요: 청결 상태, 직원 및 서비스
Property and Service was great but we were on 3rd floor, above us was scratching and noise as if there was a dog running around all night
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Marcia,We're happy to be appreciated for our service; thank you! That said, please know that you can always reach out to the front desk with any concerns, such as noise. We are dedicated to prompt and professional service so that you can focus on staying relaxed. Happy travels, and we hope to see you again soon!Baker's Cay Guest Service Team

10/10 - 훌륭해요

GISSELLE

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Guest Service: Team Baker's Cay Resort Key Largo 님, 2024년 2월 28일
Thank you for the feedback! We're glad you enjoyed the visit. The next time you're in the area, please come see us again at Baker’s Cay Resort.

10/10 - 훌륭해요

Alexis

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel with beautiful beach & pool plus lots of activities to choose. Staff is very helpful.
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Alexis,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our beautiful beach and pool added to your experience. The next time you're in the area, please come see us again at Baker’s Cay Resort!Baker's Cay Guest Service Team

10/10 - 훌륭해요

Abigail 님, Pinnacle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The most clean and beautiful resort I’ve been to! So many fun water activities for the kids (and adults!). Wonderful staff who were so friendly and helpful. Excellent drinks at the tiki bar out on the beach. Two beach options, two pools, two restaurants. Couldn’t ask for more. Can’t wait to go back!
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Abigail,It sounds like you enjoyed your recent stay to the fullest by experiencing our water activities, tiki bar, and top-notch accommodations, and we couldn't be happier! Seeing feedback like yours always brightens our day, and we thank you for taking the time to share your positive experience with us. Our team is already looking forward to welcoming you back, and we hope your next getaway is already in the works. Come back to Baker's Cay Resort soon!Baker's Cay Guest Service Team

10/10 - 훌륭해요

Mallory

2024년 1월에 4박 숙박함
답변 제공: Guest Service: Team Baker's Cay Resort Key Largo 님, 2024년 2월 28일
Thank you for the feedback! We're glad you enjoyed the visit. The next time you're in the area, please come see us again at Baker’s Cay Resort.

10/10 - 훌륭해요

Yan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Guest Service: Team Baker's Cay Resort Key Largo 님, 2024년 2월 28일
Thank you for the feedback! We're glad you enjoyed the visit. The next time you're in the area, please come see us again at Baker’s Cay Resort.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Service: Team Baker's Cay Resort Key Largo 님, 2024년 2월 28일
Thank you for the feedback! We're glad you enjoyed the visit. The next time you're in the area, please come see us again at Baker’s Cay Resort.

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Jennifer,Thank you for the excellent rating of your recent stay at Baker's Cay Resort Key Largo, Curio Collection by Hilton. We're glad you had a wonderful time with us. It would be our pleasure to host you again in Key Largo, so come back soon.Baker's Cay Guest Service Team

10/10 - 훌륭해요

Morena 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for family. Amazing activities. Great staff!
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Morena,Thank you for sharing this great review of Baker’s Cay Resort. We aim to deliver a fantastic experience in the Florida Keys with two heated pools and watersport selections. Our team hopes to see you again!Baker's Cay Guest Service Team

10/10 - 훌륭해요

JOHN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear John,Thank you for taking the time to leave us a perfect rating and review. We are glad that your stay with us was great, and we look forward to welcoming you back.Baker's Cay Guest Service Team

10/10 - 훌륭해요

Yuhe

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Service: Team Baker's Cay Resort Key Largo 님, 2024년 2월 28일
It is always a delight to see our guest's positive experiences, and we thank you for taking the time to leave us a 5 star review!

10/10 - 훌륭해요

Morena 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect private beach area. Kayaking also jet skis. Staff is great. Parking great room in dining food is amazing. You have choices much cheaper near 5-10 min drive.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Morena,It was a pleasure to welcome you to Baker’s Cay Resort and we are absolutely delighted to know you had such a wonderful experience. Thank you for sharing all of your kind comments about our delicious food, wonderful staff, and great amenities. We look forward to welcoming you back for another memorable beach getaway. Baker's Cay Guest Service Team

8/10 - 좋아요

Megan E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful setting and kid friendly
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Megan E,We're delighted you enjoyed our beautiful setting and found our property kid-friendly. Your feedback is much appreciated, and we look forward to providing you and your family with more wonderful experiences in the future. Thank you for choosing us!Baker's Cay Guest Service Team

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Service: Team Baker's Cay Resort Key Largo 님, 2024년 2월 28일
Hi Janet,It is always a delight to see our guest's positive experiences, and we thank you for taking the time to leave us a 5 star review.

4/10 - 별로예요

Peter

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very disappointed with my stay. Booked for 2 nights but checked out a night early and took the loss. When we first checked in, we saw numerous issues with the room (see below). However, the biggest reason we checked out early was because our door didn’t lock. I didn’t realize this until the next day. Thankfully nothing was stolen. The door closes and appears to be locked but if you just push on the door it opens up. We called the front desk to fix it, and someone came by to look at it. He said he will come right back with tools to fix it. So, we assumed it would be fixed and left for the day to visit Key West. When we came back at midnight, the door was still not fixed. Thankfully again, nothing was stolen but I could have lost a lot due to their negligence. Since it was already midnight, I didn’t want to deal with the front staff and deal with them fixing my door again so I went to check out and drive home a day early. I told them about this and they they just said sorry. 1. The room had a musty smell in it. I wasn’t sure if it's from mold or what it was. Not the worse smell in the world but definitely not pleasant. 2. There was a quarter size brown stain on the bathroom door, I don’t even want to know what it was. 3. The toilet flushed once and the handle broke off so I had to call the front desk to fix it. more issues but Expedia only lets me type 1500 characters.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Peter,Thank you for sharing your experience staying with us. It is very disappointing to hear of your problems with the door of your room. Please know that the safety of our guests is our top priority, and we will be thoroughly investigating this incident to ensure this issue is addressed. We will also be speaking with our housekeeping team and working to deliver a sparkling clean room to every guest. Thank you for your important feedback, and we wish you pleasant future travels. Guest Service Team Baker's Cay Resort Key Largo

2/10 - 너무 별로예요

Long

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a horrible stay! I feel like I been deceived! This is no where near a 4 stars hotel! Our room was so smelly. There were no vent in bathroom. The room was so stuffy and smelly. The couch has stains. Nothing looks clean. Expedia needs to removed there listing under 4 stars hotel. This is deceiving and misleading! I have stay at less stars, but is way better than this place. During our stay we couldn’t wait til the sun is out so we can begin our day. It was not a relaxing or enjoyable stay at all! Remove the 4 stars listing and stop deceiving guests!
답변 제공: General Manager 님, 2024년 1월 9일
Thank you for offering feedback about your recent experience at our resort. We're sorry you were disappointed with your stay. While not a typical occurrence for our guests, your comments are important to us as we continuously work to improve our accommodations. Given another opportunity, we hope we can host you for the visit you expected. Kind regards.Baker's Cay Guest Service Team

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything you could want is here. Bikes, paddle boarding, kayaks included in the resort fee- along with corn hole, ping pong and pool. Swimming pools are small but the beach and water there is clear and calm. Good food. Friendly and responsive staff. Nice gym. Bring your own peloton shoes for the bike- no toe cages. If you want quiet- stay in the Hammock wing. The coconut wing is by the beach and tiki hut where the music and drinks are cranking. The Hammock wing is so incredibly peaceful. Yummy ice cream in the evenings and a solid coffee in the am
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Susan,Thank you for staying with us at Baker's Cay Resort and for your review. We are glad you enjoyed our numerous amenities, helpful team, and peaceful surroundings. It was a pleasure having you as our guest, and we look forward to your next visit.Baker's Cay Guest Service Team

10/10 - 훌륭해요

Vicky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice property, extra friendly staff
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Vicky,Thank you for sharing your experience at Baker's Cay Resort! We're delighted to hear that our team could provide you with the service you requested. We strive to provide a comfortable and welcoming experience, and it's great to know that we exceeded your expectations. We look forward to welcoming you back on your next visit!Baker's Cay Guest Service Team

4/10 - 별로예요

Gabrielle

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

4/10 - 별로예요

Nazanin 님, Happy Valley

좋아요: 직원 및 서비스
별로예요: 청결 상태
The property was beautiful. The outside of the hotel was picturesque. The shared spaces of the resort were also lovely. The staff were amazing and the food was excellent. Here’s what I didn’t like about the resort. I was very surprised given the price of the room how lackluster the actual room was I certainly expected more for that price. I also didn’t expect that part of the wall had multiple gouges in it and look like it needed to be repaired. I also didn’t expect an extremely dirty sofa. It looks like it was stained and needed to be cleaned. I also didn’t expect about a 5 to 6 inch long 2 to 3 inch wide cockroach with wings. It was the largest insect I’ve ever seen and the size of a small mammal, crawling out from under the couch. I had to call the front desk to have someone come and get it given the size. It apparently disappeared inside the couch at which point I requested that the couch go out onto the balcony. That was the second time that I had to call the concierge service the first time was because the TV didn’t work, the gentleman came and fixed it quickly. The third time was on my last morning. Woke up at 7:20 AM by the sound of someone with what appeared to be a leaf blower right outside my room by the front door. When I called the front desk, they said they would take care of it right away, which they didn’t, and explain that he does that every morning. also be prepared to pay an additional 45 dollars a day for resort fee. Overall I wouldn’t stay again
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Nazanin,We are sorry to hear that you didn't have a good experience with us. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. In addition, please also know that we treat our property regularly. That being said, we will be sure to have our housekeeping, maintenance, and pest control teams look into all your comments further and make changes where necessary. We know that we can impress you, so please consider giving us another chance in the future. Baker's Cay Guest Service Team

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the property but was disappointed when we get there the first day and there was a pool closed and part of the beach closed for weddings. Also had to move rooms because of no hot water in one part of the resort but they were more then happy to move our rooms and so happy we did. The coconut wing is beautiful. Will definitely consider staying here again!
답변 제공: General Manager 님, 2023년 12월 19일
Dear Amanda,Thank you so much for the high rating! We're so delighted to know that you had a good time with us overall. While we apologize for any inconvenience regarding the issue with the room, it's great to hear that this issue was resolved during your visit. We cannot wait to host you again in the future, so hurry back. Baker's Cay Guest Service Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is a really good option for couples ; but if rains there is not much you can do. Also would be good to have lighter food option for meals.
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
We always appreciate hearing from our guests, and we're glad you enjoyed your visit. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we hope to see you again soon.Baker's Cay Guest Service Team