외관

올드 타운 스위츠 여행 후기

3 out of 5
올드 타운 스위츠
517 Truman Ave, Key West, FL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 165개 이용 후기 중 94개" "
평점 8 - 좋아요. 165개 이용 후기 중 43개" "
평점 6 - 괜찮아요. 165개 이용 후기 중 10개" "
평점 4 - 별로예요. 165개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 165개 이용 후기 중 11개" "

9.2/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Matthew

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After booking this property in June Expedia sent me an email one week before my reservation stating that Old Town Suites could not honor my reservation. One week before the busiest week in Key West I was left trying to find a new hotel. The property wouldn’t answer the phone or return calls, I had to dispute the charges. Do yourself a favor and book with the Almond Tree Inn across the street.
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was never able to get into the property because I never heard from the property owner. They never responded to multiple phone calls, voicemails or email. I even went to the property several times and never saw anyone. I prepaid, so at this point, I do not have my money back.
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon our arrival to the property the smart lock did not work and the door was left wide open and unlocked for anyone to enter. I texted the number that’s listed on the itinerary and let them know that the lock was not working and that the property was open. I was ok with that until more issues came up. The air conditioner can not keep the entire space at a comfortable temperature, the toilet would barely flush and we could not use it l, there was a terrible smell coming from the bathroom, and then there was the main concern which was there was no smoke detector in the unit at all. I texted the property’s number once again and told them I’d be leaving without staying the night immediately. They did not respond until noon the next day, and would not issue me a refund. It is highly unsafe and also illegal for them to not have a working smoke detector in the unit. Please do yourself a favor and DO NOT book with this property.

2/10 - 너무 별로예요

Tara

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
WARNING. Dont Stay here
We checked in at 4pm on July 16 2023, we told them by 4:44 the temperature in the apartment was 85 and sent pictures. We were told it would take 40 min to cool off the whole place. After 1.5 hours they responded saying someone was coming to look at it. At 2.5 hours still no one, and it was getting warmer now 86 degrees. No one came that night we had to go somewhere else, there was 4 of us so we had to rent 2 rooms since there were no more 2 bedroom condos we could find. The Almond Tree Inn next door was extremely accomodating and helped us. They said they get guests from there quite often since the property owners/managers never answer phone call. I texted the manager and told them we needed to know by 1030am if the air would be fixed, if not we had to reserve the Inn rooms again. (We werent going to repack again), no response after texts and phone calls. We ended up rebooking at 1100. At 1230 they said it was fixed. We asked the cleaning crew to check the temps at and they were at 82 still, when they told us it was at 77. That is not a working air conditioner. They sent a pic of the temp and said its hot outside. No sh*t, why wouldnt we want a cool place to sleep then. They told us they would fully refund us immediately but still have NOT. They condo was cute if only the air worked.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

steve

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ripped off
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean and nice. Good size room and big shower. Bed was comfy. Only issue was the door code was not working so we had to wait for housekeeping to give us key and she was late in getting room ready. Also know that parking is very limited. Only 2 spots for 4 rooms. But location could not have been better. Great spot. Would stay there again and I am clean freak.
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

YaFang

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Angel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Adorable place to stay...to fell in love
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Claudia

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were traveling in Florida for 14 days and had 12 good accommodations and one disastrous one: this room number 4. We named it "Cave". Where the room got an 8 rating is a mystery to us. The bed is squeezed into a space, leaving 25 cm on the left and right. A small window, at a height that you could not see through, but not crucial, because the window was taped. The bed linen is, contrary to the promise made of cheapest materials. The bed is lika a hammock. Towels for two people we received only after written request. The air conditioning leaves one, despite earplugshardly sleep. Furnishings old and shabby. Mattresses totally worn out. We can only warn against booking!!!

10/10 - 훌륭해요

ZIQIANG

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent services
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Timothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s always fun n in Key West
Awesome unit to stay at while in Key West. A little un nerving waiting until almost last minute to get access code info. Owner should give a little more of a heads up when that information will be given. The unit was absolutely awesome. I hope I can get a reservation back there the next time I head down to Key West.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Ricky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For those that don’t like seeing anyone in person this is the check-in and vacation for you! We enjoyed staying here and people didn’t bother us and we didn’t bother others. We could stay in and have time together comfortably and make some food but also go out and dine anywhere on Duval.
2022년 12월에 2박 숙박함

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room. Desirable location

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

franklin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, very clean and affordable, i wish parking was available at stay, but overall a great place to spend a few days
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

John 님, cohasset

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent, affordable lodging with full well equipped kitchen. Clean and comfortable.
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Stacie

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the studio and it was perfect! Small kitchen with medium size fridge, microwave and a few cooking and eating utensils. Convenient, safe and walkable area. Two onsite parking spaces available on a first come basis. No office onsite so we called to get our access code text to us once room was ready for check in.
2022년 5월에 1박 숙박함

4/10 - 별로예요

Jo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Run away!!!
While the unit was clean, there was no check-in welcome packet with WiFi information (advertised as free - where? What?). Very small, only 6” either side of bed (watch toes and legs), raised shower is hazard exiting, teeny tiny “dining” table had no chairs (chairs were way too short for tall table - see photo); decorating was haphazard; very loud noisy neighbors above and next door all hours of the night and early morning except for Sunday our last night. Called early to see if we could check in or leave our luggage somewhere and received a check in code that did not work. Tried calling for half hour in the heat outside the room before finally calling hotels.com to move. Hotels.com called with no answer and was starting to move us when we finally received help and were able to get in. Wish we had just moved!
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Nicole R

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just needed one night rental, not much was available. We stayed in detached cottage. Adorable and very clean. Great location
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of this property is perfect. Easy access to Duval. Across from CVS and a scooter rental place. The place is clean with decent beds. The only downside is not having a pool but we knew that going in! I’d definitely stay here again.
2022년 5월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Experience ever
When arriving we had no way of finding our room, not laid out well, no office, no human check in i received an email with a code to get into the room. When we walked in the room looked beautiful till we pulled back the covers. There was 2 pieces of hair-ignored and then discovered bugs in the bed. Determined to be an infestation of termites. Then looking further they were on the walls on the kitchen counter on the couch and floor. The number that is left in the room incase you need something didnt work. The restaurant connected had a different number that didnt work we had NOTHING till the following morning when housekeeping came to reach the manager. The housekeepers didnt speak English and couldnt communicate so i had to use a translation app. I had to push for a refund and currently waiting for refund. The parking is awful, no place to park we had to find street parking a block and half away. This termite issue was known by the owners as it was treated on Feb 28, 2022. We were told its normal to jave termites in FL just brush them aside. No it isnt normal and once you jave termites you need to have a treatment plan not forget about them. Worst experience in all of my years traveling. Just a few pictures to prove the bugs i even have video.
2022년 4월에 2박 숙박함
답변 제공: Ol 님, 2022년 5월 9일
Sorry again you already got a full refund and now is the termites seazon when they get wings and migrate flying in the air and getting through every hole possible. ORKIN already took care about it just don't be so hard on us because you got a full refund and you used to live in Florida so you much know that the termites it's a nonstop battle against the hill. Sometimes you can see a cloud of them and they get in your ears, mouth, eyes - everywhere.

8/10 - 좋아요

Lindsay

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place! Loud during the day.
Perfect little studio type apartment just off Duval St in the heart of KW. Location was perfect!! Place is clean, quaint but amazing for the $$!! Our unit #4, was backed up against a coffee shop and pretty sure their kitchen was against our bedroom wall so it was extremely loud during the day but they close in the evening so it was quiet until 8am when they reopened. This is almost more like an AirBnb than a hotel (full kitchen, etc.). Would definitely stay here again!!
2022년 4월에 1박 숙박함

4/10 - 별로예요

Peter

별로예요: 직원 및 서비스, 객실의 편안함
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Dwayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to everything. Very nice property. Enjoyed our stay!!
2022년 3월에 3박 숙박함

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quite deceiving from the outside. Inside was really nice, the attendant which was phone in was accommodating. Would definitely stay here again
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Pace

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Tammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A hidden gem near Duval Street.
2022년 3월에 1박 숙박함

8/10 - 좋아요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent location, no need for a car. After renting a scooter from across the street, the owner said he offers free pick up/transport to and from the airport! So we saved $20 and took advantage of that. The facility was clean for the most part other than the spider webs in the windows. Zero view of anything. So if your looking to relax to the sounds of the ocean or open windows this is definitely not the place. Couch NEEDS to be replaced….poor condition and stained cushions. Bed was comfortable with comfortable sheets. Mini refrig, micro, and cook top if needed. CVS was right across the street. Nice place to just lay your head
2022년 3월에 3박 숙박함

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy and cute
Very clean facility. Very comfortable. Housekeeping needs to check dishes in cabinet as we found several that had been put away dirty (I assumed by a previous guest).
2022년 3월에 2박 숙박함

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A quaint retreat. Perfect location to walk to everything on Duval St. Each unit is a completely equipped suite so you could cook and eat your meals right in the room, but you would miss a lot of great eateries (highly recommend Blue Heaven for brunch). We had unit 4 (first floor). Only problem was our headboard shared a wall with the Cuban cafe next door. They close early but also open early.
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael A Bruce

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to town
2022년 3월에 1박 숙박함

4/10 - 별로예요

Geir

2022년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice space
Great location, space, and price. Close to everything, but out of the way. Having the small kitchen and extra sitting space was nice. Only complaint is it could stand a new mattress.
2022년 2월에 4박 숙박함

10/10 - 훌륭해요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

8/10 - 좋아요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cute place! They should update the pictures nothing l3the website showed!!
2022년 2월에 1박 숙박함
답변 제공: Olha 님, 2022년 2월 10일
Thank you for your review! We are moving forward updating all the couches, furniture, light fixtures, linens and curtains. We are going also to refresh the paint so its clean and new. We cannot wait to take new pictures and post them online.

8/10 - 좋아요

Theresa

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything and a convenient spot for everything.
2022년 2월에 3박 숙박함

2/10 - 너무 별로예요

Susan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is nothing like the picture you see on Hotels.com. There is no office for check in and getting a hold of anyone to assist with how to get into the room was a nightmare. After being on the phone with Hotels.com for over an hour I ended up staying elsewhere because I could not get into my room. Had to forfeit my money because Hotels.com was not able to assist in getting a refund.
2022년 1월에 1박 숙박함
답변 제공: Olha 님, 2022년 1월 29일
For somebody who expects to have all amenities and comfort I'd advise to go with other resorts that are sold out long time before not available and expect to pay more for this location or to be far away from downtown. We give an opportunity to stay in small and crowded Key West that has such a big demand that cannot offer everything and satisfy every body.

8/10 - 좋아요

Gregory

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 3박 숙박함
답변 제공: Olha 님, 2022년 2월 1일
Thank you for your review. We are working on to improve and to make you more comfortable to stay with us.

4/10 - 별로예요

Brian

연인과의 여행
Honestly we weren’t able to find parking closer than more than a mile away so we left. I know this isn’t the property owner fault because of location but it would be nice to have at least a dedicated spot close to the hotel.
2022년 1월에 1박 숙박함
답변 제공: Olha 님, 2022년 1월 29일
We do have 2 free parking spaces in the back of the building first come first serve. It's hard with parking because its downtown but its possible to find free parking near by. There is also long term parking available within walking distance. For somebody who expects to have all amenities I'd advise to go with other resorts that have also all accommodations and expect to pay more for this location or to be far away from downtown. Every body wants to stay in Key West and there is no enough parking and accommodations for people who understand us we give an opportunity to stay there and experience what locals do some noise from the bars and crowing roosters all night and no enough parking.

2/10 - 너무 별로예요

Sharon

2022년 1월에 1박 숙박함

6/10 - 괜찮아요

Scott

별로예요: 직원 및 서비스, 객실의 편안함
Close to Duval, but that's it.
Only redeeming quality of this "room" was its location to Duval Street. Furnishings were old and the couch was borderline unusable. Staff didn't clean the room once in a 4-night stay. Shower is a dangerously high step above a slippery tile floor and the adjacent coffee shop that shares a wall with the bedroom gets started banging pots at 8am every day.
2022년 1월에 4박 숙박함
답변 제공: Olha 님, 2022년 1월 29일
Im sorry to hear that in my defense I'd like to explain that the property was for sale previous owner didn't do any improvements but the new owner takes it into consideration and working on updates. We changes the sleep bed sofas, new linens and towels to make guests comfortable and happy. We need to explain that a lot of people wants to stay in small Key West and there is no enough parking and accommodations for people who understand us we give an opportunity to stay there and experience what locals do a lot of noise from the bars and crowing roosters all night and no enough parking. For somebody who expects to have all amenities and comfort I'd advise to go with other resorts and expect to pay more for this location or to be far away from downtown.

2/10 - 너무 별로예요

Douglas

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s just a room and the room behind it is a restaurant and at 6 am they are beating pots pans and all kinda stuff to keep up awake.
2021년 12월에 3박 숙박함
답변 제공: Olha 님, 2022년 1월 29일
Yes its downtown a lot of noises from the bars nearby and crowing roosters all night. Thats what locals experience every day. If somebody looking for quiet I'd suggest to stay away from downtown.

10/10 - 훌륭해요

TOMAS

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect Location Very clean The Host very attentive Nice small room Good for 2 person I’ll come back
2022년 1월에 1박 숙박함
답변 제공: Olha 님, 2022년 1월 29일
Thank you for you review!

4/10 - 별로예요

Jessica

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Better places to stay
We stayed in the studio room and while the room was fine the noises coming from above it were intolerable. Bed was uncomfortable and I got bug bites from the room. The location however was great, maybe just bad luck on the room.
2021년 12월에 2박 숙박함
답변 제공: Olha 님, 2022년 1월 29일
We do aware of the noises its downtown busy street a lot traffic, noises from the bars nearby till 5 am and crowing roosters. We have other reviews that people said that the beds are fine didn't say about any bugs so we don't understand why but we will keep it in mind. I'd suggest for people who wants all amenities to look for other resorts that cost more for this location and not available for small Key West so we appreciate the opportunity to be able to accommodate in this area who appreciate that working on to improvements.

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was perfect for me. It was simple and cozy for just me. The shower is large and good for tall people. I did read thoroughly so I was shocked by the kitchen. Self checkin was perfect for me and my crazy schedule and hours. Only a few weird things... one, theres a rule about not using any towel to remove make up and stains would mean being charged for towels. I was unprepared with my own towel... not for makeup, but I have bright fantasy colors in my hair that sometimes bleed.(hasnt ruined my towels at home, but made me anxious if they would charge me or not.) Theres also a business that shares the wall with the headboard of my room (queen studio). I can sleep through the banging in the morning (i work overnights so Im used to noise when I sleep.) Also when I was pulling up to load up before check out, the scooter/golf cart rental business at the top of Center street had the road completely blocked off for 15 minutes. Only was a problem once, but juat a warning. And parking is $30 a day. Previous reviews stated $20. Overall I wouls glaldly stay here again. The few weird things I can adjust for later, but literally its the perfect spot and juat right for my newds when Im in Key West!
2021년 11월에 2박 숙박함
답변 제공: Olha 님, 2022년 1월 29일
Thank you for your review. The new owner changed the policy there is free parking first come first serve and no charge for the towels. Also we are doing a lot of updates changing furniture and new linens and towels. Self check-in instructions. I hope to see you again.

10/10 - 훌륭해요

Joshua M

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Road trip
Nice relaxing room with good location from Duval street enjoyed our time there
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

kenneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location half block off of duvall st,easy walk to all attractions,nice paris themed room,pleasant contact person over the phone,however the lady who showed up at the end wasnt very nice at all
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Jeffrey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay was really awesome place to stay ,great location and accommodations
2021년 10월에 1박 숙박함

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Life in key west
It was great awesome area right in the action on duval
2021년 4월에 1박 숙박함