Horrible experience, was on the 2nd floor, the noise from the room above us was unbearable, and all night. The front desk only said they will give them a courtesy call, but there is nothing they can do.
We were with kids who couldn't sleep at all due to the noise, and it completely ruined the vacation.
This hotel is designed like a cheap apartment building with zero privacy and noise control!
Avoid at all costs! Its also out of the town and very inconvenient! I was expecting a lot from Hyatt and from reading other reviews!!