야외 수영장

하얏트 베이케이션 클럽 앳 비치 하우스, 키 웨스트 여행 후기

3.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 669개 이용 후기 중 460개" "
평점 8 - 좋아요. 669개 이용 후기 중 150개" "
평점 6 - 괜찮아요. 669개 이용 후기 중 30개" "
평점 4 - 별로예요. 669개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 669개 이용 후기 중 13개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

안젤라 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

KARINA MERCEDES

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrific stay!!! From arriving & having the doors closed, lights turned off.. no one working except a security.. once we spoke with him he went through paper work we had our names & confirmation done had PAID IN FULL but NO KEYS NO ROOM. Literally no ROOM! Going through All of this in the middle of the night with a small child!! after all of that they still couldn’t find our keys so we were put in a emergency room.. which we were woken up to loud noises & banging which seems to be from construction at 7am!!! about an hour or 2 after the office calls.. we have to move rooms again! With all of our stuff already in the room we had to by ourselves move everything from one side of the property to the complete other side! All way to the 3rd floor! With not one person from the hotel to help! When we finally went down to the pool we ordered food which my husband gets food poisoning from eating fish from The bar they have at the pool!!! That caused us to have to cancel our reservations at the restaurant we were going to celebrate my birthday!!! Completely ruined my birthday every single day!!! Imagine spending so much money on your birthday, driving over 5 hours to experience a horrific experience!! NEVER AGAIN!!! Hopefully someone can give me every penny back because this was the worst birthday ever thanks to HYATT VACATION CLUB AT BEACH HOUSE KEY WEST!! DO NOT STAY HERE!! BEWARE !!
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 23일
Thank you for your review. We sincerely apologize for the unfortunate experience you had at Hyatt Vacation Club at Beach House Key West, especially considering it was your birthday trip. Having a paid reservation but no room available upon arrival, followed by noise disruptions, multiple room changes, and food poisoning is completely unacceptable. Please reach out to us directly so we can discuss the points and ensure a smooth and enjoyable experience on your next visit.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us. We greatly appreciate it.

8/10 - 좋아요

Rachel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The fact there was only one elevator was a bummer. We didnt find the luggage carrrier until well after we climbed all 52 stairs several times to bring all our belongings up. Our room was amazing and the view was so nice. I would definitely recommend staying here
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 3월 26일
Rachel, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

dharmapad

가족 여행
I had a great time. Thank you
2024년 3월에 3박 숙박함
답변 제공: Ryan 님, 2024년 3월 26일
Thank you, dharmapad, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Audrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms. Clean. Off the “strip”. Loved the tiki hut…lovely pool and hot tub. Not overly packed.
2024년 3월에 3박 숙박함
답변 제공: Ryan 님, 2024년 3월 15일
Thank you, Audrey, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Gillian

2024년 3월에 5박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Gillian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Vinicio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location and space
2024년 2월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 1일
Thank you, Vinicio, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Peggy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best resort ever!
2024년 2월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 1일
Thank you, Peggy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Alisdair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Ryan 님, 2024년 3월 1일
Thank you, Alisdair, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

vincent

I will definitely be back. Loved it!
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Vincent, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Elizabeth 님, Brooklyn New York

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very comfortable, clean, spacious, quiet
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Elizabeth, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Chantal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Chantal, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A bit expensive but worth it. Beautiful place. Well maintained.
2024년 1월에 4박 숙박함
답변 제공: Ryan 님, 2024년 1월 24일
Hey Catherine, thanks for the review! Glad you loved the beauty & upkeep - worth every penny, right? We appreciate you understanding the value we offer. Hope to see you back soon!

10/10 - 훌륭해요

Cynthia Ann

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we loved it all!
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 16일
Thank you, Cynthia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Tina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with gorgeous pool. We loved everything about it.
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 1월 16일
Thank you, Tina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Stacie

2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 1월 8일
Stacie, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

2/10 - 너무 별로예요

Roi

가족 여행
별로예요: 숙박 시설 상태 및 시설
Horrible experience, was on the 2nd floor, the noise from the room above us was unbearable, and all night. The front desk only said they will give them a courtesy call, but there is nothing they can do. We were with kids who couldn't sleep at all due to the noise, and it completely ruined the vacation. This hotel is designed like a cheap apartment building with zero privacy and noise control! Avoid at all costs! Its also out of the town and very inconvenient! I was expecting a lot from Hyatt and from reading other reviews!!
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 8일
We are heartbroken your vacation was ruined by noise! Nothing worse than sleepless nights with kids. Deeply sorry, especially after reading great reviews! We're investigating the noise source & tightening complaint protocol. Location not ideal for everyone, noted. Your feedback helps us improve.

10/10 - 훌륭해요

Joni 님, Davie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 8일
Thank you, Joni, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Edwin

2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 1월 8일
Edwin, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

4/10 - 별로예요

adeel

2023년 12월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 5일
Adeel, we're so sorry to see your 2-star rating! We strive to provide an exceptional experience for every guest, and your feedback is crucial for us to understand your concerns. Could you please elaborate on what led to your rating? Sharing specific details would be immensely helpful in pinpointing areas for improvement and ensure a 5-star experience for you next time.

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Rooms are well set up, clean, well appointed. Great to have 2 bedroom / 2 bathroom. Nice courtyard, great lanai. Location is quiet, but no shuttle to downtown area and dining is very limited - just a tiki bar & food truck. Waterfront is very boring. Checkout is 10AM which is too early. Housekeeping stood there waiting as of 9:50 AM - annoying and stressful. This place is OK but not great value for what they charge.
2023년 12월에 3박 숙박함
답변 제공: Ryan 님, 2024년 1월 5일
Micheal, thank you for your feedback. We acknowledge your points about dining variety and checkout time. We're exploring improved access to downtown and enhanced on-site options. Housekeeping procedures are being reviewed. We strive to offer exceptional value and appreciate your insights.

6/10 - 괜찮아요

Semoine

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Pros: Our room was clean and well-appointed. The staff was friendly and informed of various things we could do on the island. Cons: The facility's late checkout is 10am which isn't convenient for the late afternoon and evening flights. In hindsight I would have scheduled an earlier flight out, however, we made good use of the time by taking the hop-on/hop-off tour around the island until it was time to check in at the airport.
2023년 12월에 6박 숙박함
답변 제공: Ryan 님, 2024년 1월 5일
Thank you for taking the time to review your stay with us. We're happy you enjoyed your clean and comfortable room and the friendly, helpful staff. Your kind words about their island recommendations are much appreciated!We completely understand your feedback about the 10am checkout time being inconvenient for later flights. While we have limitations due to room turnover schedules, your suggestion for more flexible options is valuable. We're continuously looking for ways to enhance the guest experience, and we'll definitely consider exploring potential solutions like late check-out requests, luggage storage, or extended amenities for departing guests.

8/10 - 좋아요

Christelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’d have giving it 5 stars if we didn’t have to use the pull out bed. It could use some cleaning. Mattress was stained and the comforter used. It was very unappealing to use! Overall everything else was perfect.
2023년 12월에 2박 숙박함
답변 제공: Ryan 님, 2023년 12월 29일
Thank you, Christelle, for taking the time to leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

takina

2023년 12월에 3박 숙박함
답변 제공: Ryan 님, 2024년 1월 16일
Thank you, Takina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

David A

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was fantastic, had a really nice time staying here.
답변 제공: Ryan 님, 2024년 2월 12일
Thank you, David, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Mikkel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Ryan 님, 2023년 12월 20일
Thank you, Mikkel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff. Quiet. Great balcony area Updated and clean.
2023년 12월에 4박 숙박함
답변 제공: Ryan 님, 2023년 12월 20일
Thank you, Christine, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Salome

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
WONDERFULLY
답변 제공: Ryan 님, 2024년 2월 6일
Thank you, Salome, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Juliana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Ryan 님, 2023년 12월 20일
Thank you, Juliana, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 - 괜찮아요

joe

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Noisy
2023년 12월에 6박 숙박함
답변 제공: Ryan 님, 2023년 12월 14일
Thank you, Joe, for taking the time to leave your review! It's unfortunate to hear the area was noisy impacting your experience. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Rodolfo

2023년 12월에 1박 숙박함
답변 제공: Ryan 님, 2023년 12월 26일
Thank you, Rodolfo, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Yin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We would love to visit Key West and stay in Hyatt again.
2023년 11월에 4박 숙박함
답변 제공: Ryan 님, 2023년 11월 29일
Thank you, Yin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Ryan 님, 2023년 11월 29일
Thank you, Beverly, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

CHRISTA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Ryan 님, 2023년 11월 29일
Thank you, Christa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Muriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Ryan 님, 2023년 11월 27일
Thank you, Muriel! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we look forward to providing you with more exceptional experiences in the future.

10/10 - 훌륭해요

Josue 님, Miami

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property feels like its own little bit of paradise - the rooms are spacious and the amenities are amazing.
2023년 11월에 1박 숙박함
답변 제공: Ryan 님, 2023년 11월 22일
Thank you, Josue! We're delighted to hear that you found our property to be a little bit of paradise, with spacious rooms and amazing amenities. If you have any additional comments or suggestions, feel free to share. We hope to welcome you back to paradise for another enjoyable stay!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Ryan 님, 2023년 11월 22일
Thank you, Matthew! We appreciate your perfect rating. If you have any specific comments or suggestions in the future, please feel free to share. We hope to provide you with another wonderful experience during your next stay!

8/10 - 좋아요

Donna Maria

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Around the inside of the pool needed cleaning and bottom
2023년 10월에 7박 숙박함
답변 제공: Ryan 님, 2023년 10월 23일
Thank you for your feedback, Donna Maria. We'll make sure to address the cleaning issues around the inside of the pool and its bottom to ensure a more enjoyable experience for our guests. We appreciate your input and hope to provide an even better experience on your next visit.

8/10 - 좋아요

PAOLA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No beaches around the hotel
2023년 10월에 2박 숙박함
답변 제공: Ryan 님, 2023년 10월 16일
Thank you for your review.

10/10 - 훌륭해요

Erik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kan absolutt anbefales
Fantastisk plass for storfamilien med stranda på fremsiden av hotellet. Flotte fasiliteter på hotellet og kjempe vennlig personale.
2023년 10월에 2박 숙박함
답변 제공: Ryan 님, 2023년 10월 16일
Thank you for your review. We appreciate you sharing how much your family enjoyed spending time with us.

10/10 - 훌륭해요

Niurvys

가족 여행
Very nice
2023년 9월에 2박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 3일
Thank you for your stellar review! We look forward to welcoming you back at our beautiful property!

10/10 - 훌륭해요

Jose David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful place
2023년 9월에 2박 숙박함
답변 제공: David 님, 2023년 9월 21일
Thank you for the beautiful review.

10/10 - 훌륭해요

orosman

2023년 9월에 3박 숙박함
답변 제공: David 님, 2023년 9월 21일
Thank you for your review.

10/10 - 훌륭해요

OSVALDO

2023년 9월에 2박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 3일
Thank you for your excellent review! We hope to welcome you back at our beautiful property!

8/10 - 좋아요

Laura

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a couple issues with our room and they were very quick at responding to and fixing the issues! Very nice place! Food at the Tiki hut by the pool was good! The cheeseburger was the tastiest I’ve ever had! The private “beach” is a little misleading! All in all a good stay!
2023년 8월에 7박 숙박함
답변 제공: David 님, 2023년 8월 31일
Thank you for your review and feedback.

10/10 - 훌륭해요

CHEZELLE

Love it and will return!
2023년 8월에 2박 숙박함
답변 제공: David 님, 2023년 8월 21일
Thank you for the great review! We look for your return stay with us.

10/10 - 훌륭해요

Luis

가족 여행
2023년 8월에 1박 숙박함
답변 제공: David 님, 2023년 8월 8일
Thank you for your review.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome Place!
It was simply amazing! Concierge was excellent and the property is beautiful. Our boys enjoyed fishing out of the dock right at the property itself, and the concierge helped us book our trip to see the dolphins and the sandbar. We just wish that there is a beach you can easily swim at within the property but you really can't find one in Key West. Hyatt Beachhouse has a very small beach area, and if you wear water shoes, you can at least go into the water. They also have sandy beach areas which makes you feel as if you're in the beach. They also have food onsite - they make great tacos and burgers, and drinks! Would go back in a heartbeat!
2023년 7월에 11박 숙박함
답변 제공: David 님, 2023년 8월 1일
Thank you for your review and feedback.

2/10 - 너무 별로예요

Leslie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The customer servixe was HORRIBLE, I cannot explain it enough. Gave me the wrong address twice, did not help us up to our room like any other hotel would be. We paid $600.00 the night, which is not the issue, however, you would expect the customer service to match the price of what you're paying. I will NOT be coming back to this location.
2023년 7월에 1박 숙박함
답변 제공: David 님, 2023년 7월 27일
Thank you for your review and your feedback.