고객님의 기대에 부응하지 못해서 죄송합니다.모두 제일 좋다,Jim Heineman 운영 부사장

Thank you so much for taking the time to write this great review of our hotel. We have many great team members on our team that work hard everyday to make sure that all our guest stays are memorable. We believe we have the best value for all of our customers based on our location, amenities and staff. We look forward to being your hotel of choice for all your future visits to Key West. All the best, Jim Heineman VP Operations

Dear James,Thank you for your 5-star review. We are pleased to know you and your family enjoyed your visit with us. We feel our resort has some of the best amenities that make Santa Maria Suites so special. Thank you for your feedback. We look forward to your next trip.All the best,Mark BibbGeneral Manager

Dear Lena,Thank you for your 5-star review. We have some of the best amenities and staff that make our resort so special. Thank you for your feedback. We look forward to your next visit.All the best,Mark BibbGeneral Manager

Dear Wendy,Thank you for your 5-star review. I am pleased to know you had an enjoyable stay with us. We feel we have some of the best amenities and staff that provide our guests with an amazing experience. Thanks for your feedback. We look forward to your next trip.All the best,Mark BibbGeneral Manager

Dear Matthew,Thank you for your review. I am sorry we did not fully meet your expectations. Please contact the hotel direct to discuss the rate you were charged. If there is a discrepancy, we work to resolve it. We hope you will consider staying with us again.Sincerely,Mark BibbGeneral Manager

Dear Debra,Thank you for your 5-star review of our resort. We are happy you found the amenities and service to your liking. We look forward to your next visit.All the best,Mark BibbGeneral Manager

Greetings Michael,Thank you for taking the time to leave a review for Southwinds Motel. It was an honor hostingyou. We were so glad to read that you enjoyed our Motel. We look forward to hostingyou again when you return to Key West.All the Best,Umberto Poma, Front Office Manager.

Greetings Martin,Thank you for taking the time to leave a review for Santa Maria Suites. It was an honor hostingyou. We were so glad to read that you enjoyed our Motel. We look forward to hostingyou again when you return to Key West.All the Best,Umberto Poma, Front Office Manager.

Dear Johanna,Thank you for your review. I am sorry we did not meet your expectations. During your stay the hotel was sold out and there were no available rooms to make a change. We hope you will reconsider and give us the opportunity to showcase a great stay for you. Should you decide to rebook with us, please contact us direct and we will make every effort to accommodate all your requests.Sincerely,Mark BibbGeneral Manager

Dear Susana,Thank you for taking the time to leave a 5-stars rating for Santa Maria Suites, it was an honor hostingyou. We were so glad to read that you enjoyed our super comfortable beds. We look forward to hostingyou again when you return to Key West.All the Best,Umberto Poma, Front Office Manager.

Greetings Martin,Thank you very much for sharing this excellent review of Santa Maria Suites' staff and restaurant. We look forward to your next visit when you return to Key West. All the best, Umberto Poma, Front Office Manager.

Greetings Vadim,Thank you very much for sharing this excellent review of Santa Maria Suite's amenities and location. We look forward to your next visit when you return to Key West. All the best, Umberto Poma, Front Office Manager.

Dear Stacy,Thank you for submitting a review. I sincerely apologize for the experience you had. We have guidelines in place to ensure all our guests are welcomed with a smile. I have addressed this issue with the team to ensure we are consistently delivering great service to all our guest. Matilda is an excellent team member and is a valued associate. We hope you will consider staying with us again.

Thank you for sharing this excellent 5-Star review of Santa Maria Suites. We appreciate you sharing that our team is outstanding and are thankful for this! We look forward to seeing you again, when you return to Key West.All the best,Jeff Swirsky, VP of Operations

Dennis,On behalf of the entire team at Santa Maria Suites we are very thankful our resort was the best place you have stayed at. We appreciate your feedback and excellent review and look forward to your next visit.All the Best,Jeff Swirsky, VP of Operations

Brooke,Thank you for sharing this excellent review of Santa Maria Suites. Our team and unexpected amenities are what make our resort so special, and we are glad you had the perfect weekend getaway. We hope that when you return to Key West, we will see you again.All the Best,Jeff Swirsky, VP of Operations

Thank you for sharing your recent very nice review of Santa Maria Suites. We are glad you felt our rooms are wonderful! We look forward to seeing you again if your plans have you returning to Key West.All the Best,Jeff Swirsky, VP of Operations

Dear Tim, Thank you for your rating. We are happy to know you enjoyed the hotel and services. We look forward to your next visit. Sincerely,Mark BibbGeneral Manager

Nicole,Thank you for taking the time to share your recent review of our hotel. We are glad that you enjoyed the 2-bedroom suite our pool and grounds and our location was quiet. We also appreciate the feedback on the additional charges. It is always our intention to be completely transparent with all of the charges our guests are responsible for on every website. We do offer the following amenities and services daily which are posted on our websites: daily beach service with lounge chairs, towels, and umbrellas, nightly turndown service that includes, chocolates, freshly baked muffins, dove ice cream bars and a refresh of any other items needed like bottled water, coffee, teas, our lobby and poolside bar offer fresh fruit daily, our pool has sunscreen available, we provide smoothies and bottled water all day to our guests at the pool and have an evening happy hour each night with free wine and hors d’oeuvres, our team is able to provide all concierge services. All the best,Jeff Swirsky, VP of Operations

Ray,Sorry that you were not happy with your experience at our hotel. We appreciate you sharing this.All the Best,jeff Swirsky, VP of Operations

Thanks for the very nice 5-Star review of Santa Maria Suites.We look forward to seeing you again.All the Best, Jeff Swirsky, VP of Operations

Dear Jason,Thank you for taking the time to leave this Outstanding review of Santa Maria Suites. We are so glad you had such a wonderful experience and look forward to seeing you when you return to Key West. Thanks for recognizing how friendly and attentive our team is and how your suite was in excellent condition and very clean. We appreciate the additional recommendations relating to the in room tv entertainment.All the Best,Jeff Swirsky,VP of Operations

Thank you very much for taking the time to leave your Excellent review of Santa Maria Suites. We are so pleased to know you loved our wonderful, helpful team, comfortable beds beautifully appointed suites and perfect location. We have many superstars on our team we are extremely proud of and are dedicated to providing amazing guest service. We look forward to hosting your next trip.All the Best, Jeff Swirsky, VP of Operations

Jason,Thanks for sharing your Excellent review of Santa Maria Suites. We hope to see you again soon.All the Best, Jeff Swirsky, VP of Operations

Thanks for sharing your 5-Star review of our hotel. We appreciate the feedback and are glad you felt our location and pool were great. We look forward to seeing you the next time you return to Key West.All the Best,Jeff Swirsky, VP of Operations

Thanks for your recent review of our hotel. We appreciate you sharing this and are sorry that we did not exceed your expectations. All the Best,Jeff Swirsky, VP of Operations

Thank you for sharing your 5-Star review of Santa Maria Suites. We look forward to your next stay with us.All the Best,Jeff Swirsky, VP of Operations

Dear Janice,Thank you so much for taking the time to leave this Excellent review of Santa Maria Suites. We appreciate the detailed feedback you provided on how spacious and clean our suites are as well as our excellent and safe location. We have many superstars like Matilda on our team that are dedicated to providing amazing guest service. We believe we have some of the best amenities and by far the best staff that makes our hotel so special. We are glad you had an opportunity to rent one of the onsite bikes and look forward to hosting your next trip. All the Best, Jeff Swirsky, VP of Operations

Dear Bruce,Thank you for taking the time to leave a 4-stars rating for Santa Maria Suites, it was an honor hostingyou. We were so glad to read that you enjoyed our great resort, pool and our helpful & friendly staff. We look forward to hostingyou again when you return to Key West.All the Best,Umberto Poma, Front Office Manager.

Dear Jennifer,Thank you so much for taking the time to leave your Perfect Weekend 5-Star review of Santa Maria Suites. We have many superstars on our team that are dedicated to providing amazing guest service. We believe we have some of the best amenities and by far the best staff that makes our hotel so special. We look forward to hosting your next trip. All the Best, Jeff Swirsky, VP of Operations

Thanks for taking the time to share your Excellent 5-Star review of Santa Maria Suites. We are happy to see that you enjoyed your stay and hope to see you again soon.All the Best,Jeff Swirsky, VP of Operations

Thanks for your 5 star review. We believe we have some of the best amenities and by far the best staff that makes our hotel so special. We look forward to seeing you again if you return to Key West.All the Best, Jeff Swirsky, VP of Operations

Thank you for taking the time to share your recent 5-star review of Santa Maria Suites. We look forward to seeing you again soon.All the Best,Jeff Swirsky, VP of Operations

Thanks for sharing your excellent review. We hope to see you at Santa Maria Suites again.All the Best,Jeff Swirsky, VP of Operations

Thank you for taking the time to share your Excellent review of Santa Maria Suites. We look forward to seeing you again soon.All the best,Jeff Swirsky, VP of Operations

Thanks for taking the time to share your excellent 5-star review of Santa Maria Suites. We look forward to seeing you again soon.All the best,Jeff Swirsky, VP of Operations

Dear Crystal,Thank you sharing your Excellent, 5 Star review of Santa Maria Suites. We appreciate you sharing that our team is fantastic, the property and grounds were well maintained and beautiful and your accommodations worked like a dream for you and your family. All the Best,Jeff Swirsky, VP of Operations

Leona, thank you for being one of our frequent guests and for taking the time to leave our Santa Maria Suites a 5-star review. We are pleased that you always have wonderful experiences. We are thankful for our team as they work very hard to ensure the comments you recognized about our property’s cleanliness and how friendly our team is. Thanks for recommending us and we look forward to seeing you again soon.Warm Regards,Jeff Swirsky, VP of Operations

Thanks for taking the time to leave this Five Star review of our hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations

Thanks for taking the time to leave this Five Star Review of our Hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations

Thanks for taking the time to leave this perfect 10 out of 10 review of our hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations

Thanks for taking the time to leave this Five Star Review of our Hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations

Thanks for taking the time to leave this Five Star review of our hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations

Thanks so much for taking the time to leave this Five Star Review of our hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations

Thanks so much for taking the time to leave this Five Star Review of our hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations

We truly appreciate your 10 out of 10 review! Thanks for being our guest. We are glad you enjoyed our amenities. We are very proud of our team and agree they are wonderful and appreciate you mentioning this.All the best,Jeff Swirsky, VP of Operations

Thanks so much for taking the time to leave this Five Star review of our hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations

Thanks for taking the time to leave this Perfect review of our hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations

Thanks for taking the time to leave this Five Star review of our hotel.We look forward to hosting your next visit to Key West.All the best,Jim Heineman VP Operations