빌라 | 전용 수영장

빌라 앳 호크스 케이 빌라 바이 키스 캐리비언 여행 후기

3 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 163개 이용 후기 중 60개" "
평점 8 - 좋아요. 163개 이용 후기 중 45개" "
평점 6 - 괜찮아요. 163개 이용 후기 중 24개" "
평점 4 - 별로예요. 163개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 163개 이용 후기 중 19개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Vladimir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Josh 님, 2023년 10월 24일
Thank you for your excellent rating!

10/10 - 훌륭해요

Amy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff especially Pam and Sam were very accommodating. I highly recommend Keys Caribbean.
2023년 9월에 3박 숙박함
답변 제공: Josh 님, 2023년 10월 24일
Thank you for entrusting your vacation experience to us! It's a pleasure to read that you enjoyed your stay. We sincerely appreciate your excellent rating and hope to welcome you back soon.

4/10 - 별로예요

Suzanne

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
This property does NOT have access to Hawks Cay resort and pools. It does have a beautiful view of the water. However, it is billed as being have room for 6 but it is extremely tight. The interior needs updating. I would not return.
2023년 8월에 6박 숙박함
답변 제공: Josh 님, 2023년 10월 24일
Thank you for your review! We're sorry the accommodations did not meet your expectations, but we appreciate your feedback.

10/10 - 훌륭해요

michel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Graet
답변 제공: Josh 님, 2023년 8월 21일
Thank you for your review!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2023년 7월에 5박 숙박함
답변 제공: Josh 님, 2023년 7월 19일
Thank you for your review!

6/10 - 괜찮아요

Doug

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The house was nice . Pictures of property match actual property. Problem we had were iguanas would use the pool as a bathroom. Everyday we'd have to have the pool clean . But by the end of our stay we'd have to do it ourselves. Pool became milking looking and we didn't want to swim in it .
2023년 7월에 6박 숙박함
답변 제공: Josh 님, 2023년 7월 10일
Thank you for your review, Doug. We sincerely apologize for this issue. We are working with local pest control services and are hopeful that the iguanas can be captured and released in an area where they are no longer a nuisance to our guests.

10/10 - 훌륭해요

Jonathan

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing, as always
2023년 6월에 3박 숙박함
답변 제공: Josh 님, 2023년 6월 28일
Thank you for your review!

10/10 - 훌륭해요

Katia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: Josh 님, 2023년 6월 6일
Thank you for your excellent rating!

10/10 - 훌륭해요

Carrie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a very nice home within Hawks Cay Villas. the home is clean. nice pool outback. I would recommend that they do a little upkeep as its a litte older and some things need to be fixed. Such as the bars on the upstairs back porch were broken and i would not let me 4 year old out there. Also they should keep some cleaning supplies on site so we can clean if any messes were made. Overall, it was a very nice place to stay.
2023년 4월에 4박 숙박함
답변 제공: Josh 님, 2023년 4월 24일
Thank you for your feedback. We're pleased to read you enjoyed your stay! We'll be sure to investigate and address the issue mentioned in your review to ensure the safety of our future guests.

4/10 - 별로예요

Mark

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disappointing
2023년 3월에 9박 숙박함
답변 제공: Josh 님, 2023년 4월 24일
We're sorry to read that you did not enjoy your stay. We appreciate your feedback and hope to have a chance to improve your experience in the future.

8/10 - 좋아요

Constance

2023년 3월에 4박 숙박함
답변 제공: Josh 님, 2023년 3월 28일
Thanks for rating us!

8/10 - 좋아요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
First the good stuff: the house is in a nice resort neighborhood, on a canal that leads to the ocean, with a boat slip. It’s roomy, and was clean, with space for multiple families to stay together. It has a decent sized kitchen, so you can cook. The resort has a small market and 3 restaurants. Now the negatives: YOU ARE NOT ALLOWED TO USE THE COMMUNITY BEACH OR POOL, because this is a private rental. If you want to use the amenities of the resort, you must rent through Hawks Caye directly. You are not allowed to swim or fish in the canal. The kitchen was not well equipped. We had to go out and buy some cooking pans because the ones they provided were not sufficient or in good shape. The blender didn’t work. The dishwasher worked poorly and we had to rewash. The sink looked like it was about to fall through the counter. The ceiling downstairs showed leakage and we were told not to fill the bathtub because of the leaks. A lot of the floor tiles were cracked and loose.
답변 제공: Josh 님, 2022년 12월 14일
Thank you for sharing your experience with us. We apologize for the problems you encountered during your stay, but we appreciate you letting us know so that we have this opportunity to resolve them and improve conditions for our future guests. We also appreciate that you otherwise enjoyed your stay and found the accommodations to be clean and comfortable. We hope that you'll consider a return visit as we would like the opportunity to provide you with a better quality of stay.

8/10 - 좋아요

Kathryn

좋아요: 청결 상태, 직원 및 서비스
Nice view of a canal from rear of villa and good place to sunbath. Private and end unit.
2022년 11월에 3박 숙박함
답변 제공: Josh 님, 2022년 11월 21일
Thank you for your review!

10/10 - 훌륭해요

JOANN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The house was equipped with everything needed for our family vacation trip. Good size and spacious rooms.
2022년 10월에 2박 숙박함
답변 제공: Josh 님, 2022년 10월 25일
Thank you for taking the time to provide your feedback to us! We appreciate your review and excellent rating.

2/10 - 너무 별로예요

Maira A

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Falling apart
2022년 9월에 2박 숙박함
답변 제공: Josh 님, 2022년 10월 5일
Thank you for your review. We realize that you were dissatisfied that our accommodations are not affiliated with Hawks Cay Resort; however, that information is provided to you before and after reservation. You also signed in acknowledgement of that notice on the Registration Form.

2/10 - 너무 별로예요

Yanet

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fraud
2022년 8월에 2박 숙박함
답변 제공: Josh 님, 2022년 10월 18일
Your review does not explain your reason for giving us a 1-star review. It's worth noting that you reserved your stay under the assumption that you would have dockage; however, that was not the case. We did not claim this property would include dockage. You stated that we are posting misleading photos because there is a picture of the water with boats in the background which is simply not true. The photos you're referring to are of the property grounds and are displayed in the main image gallery. If you click photos for the unit you reserved, you'll see it does not have dockage behind the unit.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Lisandra 님, Miami

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2022년 5월에 2박 숙박함
답변 제공: Josh 님, 2022년 6월 7일
It's a pleasure to read you enjoyed your stay and thank you for your feedback.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything it was amazing
2022년 4월에 2박 숙박함
답변 제공: Josh 님, 2022년 6월 7일
Thank you for the excellent rating, Melissa!

10/10 - 훌륭해요

Lynne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful setting Lookout for iguanas in the trees on sunset side.
2022년 2월에 2박 숙박함

8/10 - 좋아요

Angie

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
While we were happy with the location of this condo, it was lacking in amenities as our unit was not associated with Hawks Cay. We were not able to access the pool, hot tub, gym, etc due to our unit not offering the bracelets to enter those facilities. Our unit was clean however it needed a deep cleaning as the doors, cabinets and furniture were dirty. The condos are very narrow, so having more than one person in the kitchen was difficult, but we were out on the deck as often as possible. Both Bedrooms in our unit had very little clothing storage options, we hung some items but kept most clothes in our suitcases.
2022년 2월에 7박 숙박함

10/10 - 훌륭해요

Joan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: Josh 님, 2021년 12월 30일
Thank you for your excellent rating of our accommodations.

8/10 - 좋아요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Location was perfect. The unit was showing its age - both upstairs bathrooms need up grading, and the hall/stairs/landing carpet needs replacing
2021년 12월에 5박 숙박함
답변 제공: Josh 님, 2021년 12월 20일
Thank you for your review, your feedback is useful to help better our holiday homes. Safe travels!

6/10 - 괜찮아요

Ronald

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
The kitchen was set up for tall people. I am short and needed a stool. The ice maker was broke. You need to update the chairs on the back deck. In the living area the comfy chair was under the TV. Maybe take out the trundle and put in a sleeper sofa, however the trundle was comfortable to sleep on. It was great that you had handrails everywhere. Excellent job with restoration of the Property
2021년 12월에 7박 숙박함
답변 제공: Josh 님, 2021년 12월 20일
Thank you for your review. We appreciate your feedback as we continually work to improve the accommodations we provide, and we'll be sure to consider this information. Thanks again for your review and we hope to have an opportunity to better your experience during your next visit.

10/10 - 훌륭해요

Edismary

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Villas Hawks Cay is the best pleace to enjoy with my family.
2021년 10월에 2박 숙박함
답변 제공: Josh 님, 2021년 11월 17일
Thank you for your review and an excellent rating. It's a pleasure to read you enjoyed your stay and we look forward to your return visit.

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Josh 님, 2021년 9월 10일
Thank you for your excellent rating, Alexis.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Very bad , I don’t recommend this to anyone, this people offer resort but we can’t used the offer don’t included wristbands
2021년 8월에 3박 숙박함
답변 제공: -Management 님, 2021년 8월 22일
We apologize your stay was not as expected. Please keep in mind all communication including the booking listing clearly states we are not affiliated the Hawks Cay Resort. We provide access to Vacation Rental Homes on Duck Key in the resort itself but they resort doesn't allow access to their amenities.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location, very clean and loved our stay. Highly recommended!!!!
2021년 7월에 5박 숙박함
답변 제공: -Management 님, 2021년 8월 22일
So glad you enjoyed your visit with us as much as we love hosting you!! Hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was right on the water and had a beautiful view.
2021년 7월에 7박 숙박함
답변 제공: -Management 님, 2021년 8월 22일
Thanks so much for the great review. We hope to see you again soon!

8/10 - 좋아요

실제 이용하신 고객

2021년 6월에 7박 숙박함
답변 제공: Josh 님, 2021년 7월 6일
Thank you for taking the time to rate your stay with us.

4/10 - 별로예요

Gilda R.

The Villa was clean and very beautiful
I was very disappointed to find out once I got there the Villa had two stories! I have a handicapped mother who could not climb up a steep 15 stairs. I almost had a heart attack! No where does it list it’s a two story building! Other than that it’s a beautiful place to stay if you don’t mind the 15 stairs to go to your bedroom. 😮😧
2021년 5월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to everything we need to go
2021년 5월에 5박 숙박함
답변 제공: Josh 님, 2021년 7월 6일
Thank you for your feedback.

8/10 - 좋아요

Maria J.

좋아요: 청결 상태
Overall nice end unit townhome on Duck Key.
Whiles the end unit townhome was in a nice location of Duck Key, by renting privately you cannot use any of the amenities of the resort and need to travel 15 minutes for beach and pool access. The unit also had only comfortable seating for one on the main level as they maximized sleeping space with daybeds in the small living room area. Beds were comfortable and ample linens were provided.
2021년 5월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2021년 5월에 2박 숙박함
답변 제공: Josh 님, 2021년 7월 6일
Thank you for your rating.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property exceeded our expectation. We were not sure what to expect as there was not much information on the property itself but we were very pleasantly surprised at how nice it was. The property was nicely laid out with everything we needed and it was very clean and well taken care of it.
2021년 5월에 4박 숙박함
답변 제공: Josh 님, 2021년 7월 6일
Thank you for your review. We sincerely appreciate your feedback and excellent rating.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 4월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is NOT as advertised. Dirty (roaches & mice) in disrepair. Hot water didn't work up stairs. Expedia could do nothing, had to move my family two days into the trip and pay for another place, yes it was that bad... Expedia could not even get a negotiated refund of any kind, will likely cause me not to rent places on Expedia again. Terrible experience and property management was worthless, didn't care. The "amenities" they mention are a good drive away vs all the other stuff you want to do is within walking distance. Took one for the team, pass on this rental.
2021년 2월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My own private villa. Beautiful water view. Just peaceful and amazing
2021년 2월에 3박 숙박함

8/10 - 좋아요

Fred 님, Miami

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hawks Cay is a great property. I would go back in a heartbeat
2020년 12월에 2박 숙박함

4/10 - 별로예요

Chad

가족 여행
별로예요: 직원 및 서비스
Crap Place.
I was expecting a nice condo and pulled up to an old outdated apartment complex. The inside was small but okay and clean. The outside was not so nice. They should probably put the actual photos of the location that you will be staying at instead of fake photos. From the photos on hotels.com, it’s really nice, but then you pull up to crap! The place also smelled like fish cooking all the time outside. That may have been someone cooking constantly.
2020년 7월에 4박 숙박함

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Couples vacation
Was very nice disappointed that there was no pool and didn’t know until the day before
2020년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 10월에 3박 숙박함

6/10 - 괜찮아요

maria 님, homestead florida

가족 여행
좋아요: 청결 상태, 직원 및 서비스
property was ok needs a few up grades like the furniture and the pool is in need of repairs as well as the kitchen appliances
2020년 9월에 5박 숙박함

6/10 - 괜찮아요

Kim 님, Miami

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The property is excellent but the cleanliness is poor, they need to give maintenance, the utensils were not enough for 6 people, the blender wasn’t working, the pans were a little dirty, the supplies that they provide also weren’t enough for 3 days, how I told before the place and the location is beautiful.
2020년 8월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
2020년 8월에 2박 숙박함

8/10 - 좋아요

Marielena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 3박 숙박함

2/10 - 너무 별로예요

Cynthia

별로예요: 청결 상태, 객실의 편안함
Bait and Switch
The building is in poor condition. screen door in disrepair for example. And this was a true bait and switch horror. We couldn't even enter the villa once we saw it was a Motel 6 stuck in front of a maintenance container and the gas pumps the Marina. Basically a plot of grass in a parking lot with no swimming pool. I will be submitting a formal letter for refund and using social media to deter anyone from using Hotels.com. or KeysCaribbean. Photos 1 and 2 are what we found. Photo 3 is what was shown to us in all of our mailings.
2020년 7월에 8박 숙박함

4/10 - 별로예요

Joy

가족 여행
별로예요: 청결 상태, 객실의 편안함
Dissapointed
Said room had 2 queen beds. Unfortunately one of those "queen" beds was a pull out couch?? Toilet had urine all over it, gross! Won't be back.
2020년 7월에 2박 숙박함

10/10 - 훌륭해요

Misleidys

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 6월에 6박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태
I've never given a bad review till now. My 1st and hopefully last time I ever have to deal with these things. Poor communication, room smelled
2020년 6월에 2박 숙박함