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예약 가능 여부 확인

아메리카스 베스트 밸류 인 & 스위트 포트 콜린스 E 앳 I-25 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 & 스위트 포트 콜린스 E 앳 I-25
4333 East Mulberry Street, Fort Collins, CO

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 259개" "
평점 8 - 좋아요. 1001개 이용 후기 중 310개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 187개" "
평점 4 - 별로예요. 1001개 이용 후기 중 121개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 124개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Abelardo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Great location. Staff needs training on customer service. When checking in there were 3 people behind the counter and no one said anything to me as they were busy talking to each other. Had to wait until they were done gossiping before someone actually spoke to me and asked if I was checking in. This is horrible!!! If they don't like working there they need to quit.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Matt

Good Value
2024년 4월에 3박 숙박함

8/10 - 좋아요

Diana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I should've checked on availability of an elevator versus stairs. There seemed to be several extended stay guests, some with dogs, which may have accounted for some of the noise. For the price, this was a clean property with friendly and helpful staff. It is nice that it is a pet friendly property.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Talia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Barbara 님, Salinas

출장 여행
좋아요: 직원 및 서비스
While this is an outdated property, the room was very clean. Rates are reasonable. It's just off I-25 and the location is quiet. The room was spacious, and the bed was very comfortable.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Justin

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Was great for the price. Right off the interstate and awesome staff.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Kimberly 님, Denver

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable bed, good breakfast, and friendly staff.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Joyce

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is RUNDOWN - cracked chipped tubs, - needs a major overhaul. The smell - was too strong - not sure what they use but it was nauseating. No elevator to 2nd floor and older may not like hauling things upstairs.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 4일
Dear Joyce, We appreciate your honest review and are disheartened to hear your stay did not meet your expectations. We will be taking your feedback regarding the odor and our amenities to discuss them internally so as to improve where we have fallen short. We hope you will consider joining us again soon so that we may impress you with our continual efforts to deliver an exceptional experience.

8/10 - 좋아요

jacob

좋아요: 청결 상태, 직원 및 서비스
Makes me nervous leaving anything in my car bunch of shady folks around here
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jessica

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was by far the grossest place I’ve ever entertained. Don’t be fooled by the bright pictures and accommodations that appear to be bearable on the website. We checked in at 4:30 PM for a 3 night stay and checked out by 5:00 PM the same day. There was an unopened can of salmon in the windowsill of the room, Mardi Gras beads on the floor in the corner of the bathroom and who knows what else we would have found if we actually would have stayed. We were immediately blown away by the smell of cleaning chemicals that were so strong it made us question what in the world they were meant to cover up. There were also men wandering the parking lot and it did not make us feel safe at all. After spending about 20 minutes in the room we couldn’t take the smell anymore and just decided to checkout and attempt to recover any amount of money I paid. The front desk said we would have to get our refund from Expedia while Expedia claimed they had to get permission from the property manager to release the funds to me. Expedia tried calling the property for 72 hours with no luck (surprise surprise) and just gave up on my refund. This property should be removed from the site. They misrepresent themselves very badly. I didn’t expect a 5 star experience but you couldn’t pay me to spend one night in that dump.
2024년 3월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 31일
Dear Jessica,We appreciate you reaching out about your visit. What you have shared is below the standard we aim to provide our guests. We will work closely with our housekeeping team to ensure all cleaning protocols are being upheld. Guest feedback only helps us improve, which is what we intend to do. Thank you, and we wish you well on your future travels.

2/10 - 너무 별로예요

Jessica

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our first room was dirty. The carpet was badly stained and so was the chair. The next room they switched us to had dog food all over the floor and the hot tub in the room would not hold water. So our overall stay was not very good. We were trying to enjoy our 20th anniversary but it turned out to be not so enjoyable.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 29일
Dear Jessica,What you've described is far from the experience we want our guests to have. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed with our housekeeping team and we'll work to make improvements where necessary. Thank you, and we hope to see you again in the future.

8/10 - 좋아요

Doug

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very hard to find entrance. You have to literally go through Maverick's parking lot
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lewis

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Newly remodeled and clean!!!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 숙박 시설 상태 및 시설
Stay was ok
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Cameron

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mary 님, Denver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The sraff is great and the rooms are very clean!!
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Melissa

2024년 3월에 4박 숙박함

8/10 - 좋아요

Jeff

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Room was a bit outdated and a little bit worn. The bed was comfortable and the TV worked fine. Definitely would stay here again
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Brant

연인과의 여행
좋아요: 직원 및 서비스
I didnt like it that my fridge made an aweful loud humming or buzzing all night. And my heater blew cold air all night no matter how many times i reset it
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Sandra

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Feels very sketchy. Things were bot fixed properly didn’t mention that there was a $100 deposit.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Clint

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a deluxe queen with a balcony. Got there and they gave me a ground level room. Asked for a second level gave me the smallest room with no phone or chain lock on door. Third room didn’t have a chain lock on main door, phone was melted, window didn’t have a lock on it so you could hear everything outside and still didn’t get my balcony room.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Ribert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet! Mary at the front is amazing!! I will be telling everyone I know to stay at this hotel every time!!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Hiroko 님, Lakewood

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonably priced, dog friendly, pretty quiet...
2024년 2월에 1박 숙박함

4/10 - 별로예요

Stephen

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Yasminka

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is kind and understanding. Thank you for accommodating our requests and being flexible with changes last minute. True hospitality. Thank you so much. Only CON: was that we came there just for the hot tub jetted room. The water in the tub would not get hot. It was too late for maintenance they were gone for the day. The FD told me she has to ask management in what to do although we asked for a different room that could not be accommodated at this time which I wasn’t sure why as they had a VR room available. But we abliged and we waited to speak with management in the morning and the best they could do is give us a discount of $20 which was also very disappointing as I wish they would have allowed us to stay for another night at no charge since the entire reason we were there was for the hot tub and we did not get to use or enjoy at that first night but we still decided to agree to not only pay in full for the first night we were there but then only allow us very small discount for the following night which I did not agree that, that was a fair compensation for the situation but there is only so much one could do. Either way I guess it wasn’t the worst way a situation had been handled. Other than that as stated, everything else was wonderful per usuall.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Elisha

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The jacuzzi on our 14th anniversary weekend did not work in the room had to move rooms twice the TV didn't work in the other rooms it was very rude the staff to us
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 15일
Dear Elisha,Our team always strives to provide our guests with the best experience possible, so we're sorry to hear about any disappointment in our amenities or the service you received. All of your comments will be discussed internally, as our team is always looking to make improvements. Please consider giving us another chance to impress you at some point in the future.

10/10 - 훌륭해요

Mary

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The size of the room is nice and big!!

10/10 - 훌륭해요

Lewis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Alan

2024년 1월에 7박 숙박함

8/10 - 좋아요

Pamela

별로예요: 편의 시설/서비스
2024년 1월에 6박 숙박함

10/10 - 훌륭해요

Lewis

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Yasminka

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Trena

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay with caution
Not so great part of town. Outdated, room was freezing cold and took all night to warm up. They didn’t have a pet room but were nice enough to still accommodate us with our pets. Breakfast was lacking but still fed us. Don’t go to breakfast alone, as there might be some questionable people who yell profanities at you. Would have changed hotels if it wasn’t so late at night.
2023년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 9일
Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us and we apologize for upkeep concerns or any disturbances during your stay. This is never the experience we want our guests to have, and we will be sure to discuss all of your comments internally. Please consider coming back to give us another chance soon.

2/10 - 너무 별로예요

Justin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trash motel
We wanted a nice weekend for the two of us. Got a room with a jacuzzi tub. Got in and turned on the jacuzzi and globs of hair came out of the jets. The room was dirty. A bullet hole in the front window with clear tape over it. Staff was rude at check in. We will recommend everyone to stay away from that dump.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Dear Justin, Thank you for leaving us a review. Your comments will be shared with our team for improvement. Please consider booking a stay with us in the future so we can show you a much better one.

10/10 - 훌륭해요

Nichole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Shane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

Ralph W

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there around Christmas. We were taken care of but they appeared to be short-staffed and service could have been better
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Becci

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Natalie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Dawn

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Our check in was less than great but putting that aside it was an okay stay. On the second day of our stay our keys stop working which can happen but the staff just like at the check in just didnt want or act like they cared. I mean they were a bit nicer but not by much. All night the people up stairs sounded like they were bowling and about to come through ceiling but didnt see the point of calling the front desk as they were likely not care. Like i said understand things happen but the attitude, unprofessionalism and just general disrespect of the people working at the front desk made the stay not worth it.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Doreen

좋아요: 청결 상태, 직원 및 서비스
Solid
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Wade

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lindsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Place to Stay With Pets
For the price, this hotel is extremely decent. I stayed in a pet-friendly room that was surprisingly big (for the price). There is some wear-and-tear on the property that is expected for this price level, nothing serious. It's a great location if you're staying with dogs.
2023년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Lisa

가족 여행
좋아요: 직원 및 서비스
I don’t think you can actually honestly advertise that breakfast is available. Who stops breakfast at 9am on a weekend? Prior to 9am, the edible selections are very limited. Let’s just call it a snack offered to the early risers only!
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 18일
Dear Lisa,Thank you for leaving us a review. We apologize for your displeasure with our hours and breakfast. Your feedback is valuable to us, and we will be sure to share it with our team for review. Meanwhile, our hotel is also near many other dining options for breakfast.

10/10 - 훌륭해요

Chami

2023년 11월에 1박 숙박함

4/10 - 별로예요

Jeff

별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Thank you for your stay. We will do our best to provide better services for the next time.

10/10 - 훌륭해요

Timothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and was also able to grab a quick breakfast before I checked out.
2023년 11월에 1박 숙박함