Dear John, Thank you for your kind words about Extended Stay America and our dedicated front desk team, including Dave. We're delighted they could contribute to your daughter's enjoyable stay. We appreciate your recognition of our security measures. We look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management

Dear Wendy, Thank you for highlighting our staff's excellent service! We're delighted to hear they made a positive impact on your stay. Our team strives to provide exceptional service to all our guests. Your acknowledgment is truly appreciated. Should your travels bring you back to the area, we'd be honored to welcome you again for another enjoyable experience. Safe travels!Sincerely,Hotel Management

Dear Andrea, Thank you for evaluating your stay. It is disappointing to read about the issues you experienced after your check-in. Your room should have been thoroughly checked before it was given to you. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience.Sincerely,Hotel Management

Dear Kylie, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Doug, We're sorry to hear about the inconvenience you faced during your stay. Your experience is essential, and we apologize for any delays and issues with the room's cleanliness, internet, and amenities. Please know that this is not our standard, and we'll take your feedback into consideration to improve our services. We appreciate your understanding, and we hope you give us another opportunity to provide a more seamless and enjoyable stay in the future. Your comfort and satisfaction are our priorities.Sincerely,Hotel Management

Dear Gary, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had during check-in. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management

Dear Darren, Thank you for staying with us. It delighted us that you liked our friendly service. However, we have taken note of your observations regarding the need to update and renovate, and we will share your feedback with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for being our guest, and we hope to see you soon.Sincerely,Hotel Management

Dear Ryan, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. Moreover, Our pest control provider does service our hotel on a routine basis. However, we will address the roach problem with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Margaret, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our helpful staff, please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Judith, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great you enjoyed your comfortable suite and had a great time here. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing one of the front desk associate's efforts, and we will be sure to share your compliments with her. We hope always to serve you for all the fantastic trips! Sincerely,Hotel Management

Dear Kim, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Rosanne, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We understand the importance of providing our guests with a peaceful and comfortable environment and regret falling short. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Tanner, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our staff, and steps are being taken to ensure this is not repeated. Also, it is disappointing that our front desk team was absent during your time of need. We will address this promptly so that this never repeats. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear ToniJean, Thank you for being our guest. Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure all rooms are inspected before allocating to future guests. Again, we are very sorry for the problems you encountered in your suite. Also, we regret that our desk staff could not help you satisfactorily. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear William, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team, and we are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Clark, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. Considering our convenient location, we welcome the opportunity to prove ourselves again as your trusted hotel in the city.Sincerely,Hotel Management

Dear Makayla, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused during your visit. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again.Sincerely,Hotel Management

Dear Thomas, Thank you for selecting our hotel and taking the time to write a review. We apologize for the cleanliness issue and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here. We are meeting with our housekeeping team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Christopher, Please accept our apologies for the disappointing experience. You deserved a relaxing and stress-free stay, and we are disappointed this was not your experience. We regret the disturbance caused by the dogs and even more so for failing to resolve this to your satisfaction. Further, Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We are sorry if we missed communicating this with you during check-in. We have discussed your concerns with our team to prevent such issues from affecting future guests. We hope you will choose us again as we are confident you will enjoy a flawless visit.Sincerely,Hotel Management

Dear Ashley, Thank you for sharing your experience about your stay with us. We sincerely apologize for not having proper direction, your room not being clean, and the uncomfortable bed. We always strive to keep a fresh and clean environment and ensure a comfortable stay for every guest. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and sincerely apologize for your encounter. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Brian, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed that your room and the hotel were not clean enough. Please accept our apologies and know that we take our commitment to the cleanliness of our suites and the hotel seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Makayla, Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.Sincerely,Hotel Management