비즈니스 센터

베스트 웨스턴 플러스 포트 로더데일 할리우드 에어포트 호텔 여행 후기

3 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 250개 이용 후기 중 80개" "
평점 8 - 좋아요. 250개 이용 후기 중 54개" "
평점 6 - 괜찮아요. 250개 이용 후기 중 50개" "
평점 4 - 별로예요. 250개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 250개 이용 후기 중 35개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Ning

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The humidity in the room is crazy. Bedsheet are mois
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Hugo Samuel

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet not working upon arrival, pool not available yet not disclosed, laundry not accesible thru elevator, dated and dirty room furniture, no hand soap in common areas. It’s just disappointing.
2024년 4월에 3박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 16일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 - 별로예요

Nikolai

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Elevator doesn’t work swimming pool Close room, Smell in sight in the front hotel, big sign dangerous to stay here charge over
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 15일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

8/10 - 좋아요

Taylor 님, Santo Domingo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean hotel. Very good.
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 15일
We appreciate your feedback and look forward to welcoming you back very soon.

8/10 - 좋아요

barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roo. Was clean. Bed was comfotable
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 15일
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 - 너무 별로예요

Kelli

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not told pool out of service. We were on the 5th floor and elevators were not working. Morning breakfast was much to be desired. When i booked reviews were good, so what i expected and what I experienced was quite different. For the cost will not be staying again or recommending.
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 15일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 - 별로예요

alexander

2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 15일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hole crew.Easy to deal with
2024년 4월에 1박 숙박함

8/10 - 좋아요

Tanya

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good place
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 15일
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 - 훌륭해요

Juan 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 15일
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 - 훌륭해요

Adi Kelerayani V

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Friendly staff
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 15일
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 - 훌륭해요

Maike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback and look forward to welcoming you back very soon.

6/10 - 괜찮아요

Scott

좋아요: 편의 시설/서비스
Need more help on front desk!
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 - 너무 별로예요

Claudia 님, White Plains

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was terrible. Rooms old and literally cobwebs on the lamps, mold in the bathrooms. The elevators do not work properly and will get stuck with you in them. This place is a DO NOT REPEAT!. The credit card deposit has not been refunded up to three weeks after the stay.
2024년 1월에 6박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 - 훌륭해요

wanda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Blanca Was Very Rude And Accused us Of Taking Food .Threw Are Food Away And Told us We Can’t Eat
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 - 너무 별로예요

Nathan

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well the pool was condemned not able to use because it was unsafe. One of the elevators was broken. It took me four times to go from level 6 down to the main area to get into my room because the keypad was broken. Saw a German cockroach in my bedroom. And the juice machine was broken I blame management for these actions would you recommend anyone to save it
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 - 너무 별로예요

douglas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy mala atención No lo recomiendo
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 8일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 - 별로예요

Louise

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel 2 étoiles sans plus mais bonne situation géographique versus aéroport. Très bruyant ( presque pas dormie de la nuit) ( fenêtres minces comme du papier). Pas possible d’avoir petite collation si vous quittez avant 6h am et navette aéroport non fonctionnelle la nuit donc pas très pratique ( donc frais taxi). Piscine fermée car réparation a faire. Ai dû emprunté l’escalier avec mes valises pour descendre a la réception car ascenseurs non fiables( quelqu’un est resté pris durant 3 hres cette nuit). Donc si vous avez autre choix prenez le. Seule exception: personnel ultra gentil et serviable spécialement Maca et Daniel donc je remercie beaucoup versus infos pour pizzeria.
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 8일
Cher LuiseNous tenons à vous remercier d'avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Nous prenons très au sérieux vos commentaires concernant les aspects négatifs que vous avez soulignés, tels que le bruit, les fenêtres fines, les services restreints avant 6h du matin, la non-fonctionnalité de la navette aéroportuaire la nuit, la piscine fermée, et les problèmes avec les ascenseurs.Nous comprenons à quel point ces problèmes ont pu affecter votre confort et votre tranquillité pendant votre séjour. Soyez assuré que nous prendrons toutes les mesures nécessaires pour résoudre ces problèmes et améliorer notre service.Cependant, nous sommes ravis de lire que notre personnel, en particulier Maca et Daniel, a pu vous offrir un service exceptionnel. Nous transmettrons vos aimables mots de remerciement à toute l'équipe.Nous sommes reconnaissants de votre honnêteté et de vos commentaires constructifs, car ils nous aident à nous améliorer et à offrir une meilleure expérience à nos clients à l'avenir.Si jamais vous décidez de nous donner une autre chance à l'avenir, veuillez nous contacter directement et nous ferons de notre mieux pour que votre prochain séjour soit plus agréable.Merci encore pour vos commentaires, et nous espérons avoir l'occasion de vous accueillir à nouveau dans des circonstances plus satisfaisantes à l'avenir.Cordialement,

2/10 - 너무 별로예요

Andre

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Both elevators were broken. Had to take a lot of luggage up five flights of stairs. I have a bad leg and this was horrible after traveling all day!
답변 제공: Lidu Guzman 님, 2024년 4월 8일
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced due to the broken elevators. Your comfort and well-being are important to us, and we regret any difficulty this may have caused, especially after a long day of traveling. Please rest assured that we are addressing the issue promptly to prevent such occurrences in the future. If there's anything else we can do to assist you during your stay, please don't hesitate to let us know.

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet and comfortable.
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 8일
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 - 너무 별로예요

debbie

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old hotel, musty smell. Pool shut down on April 4 and deemed unsafe!! Apparently deteriorating structure - three rooms within 24 hour period- toilet not working, was asked to stay in the room as they were and use the washroom in the lobby for the night full but I insisted on moving. They moved me. Two reservations due to weather but identified same when checked in so there for three nights, after first night after moving rooms , we went to stores in the morning we came back and everything was packed up and moved out of our rooms on us. The housekeeping staff indicated we checked out, we advised we were there for an additional two nights. We went to the front desk again- they had all of our belongings packed up. They stated we were supposed to check out!! Explained again it was all explained the night before several times. One elevator working sometimes, it had a mind of its own when it wanted to wound I was stuck in it for five minutes before it decided to randomly open its doors again. I did try to use the telephone in the elevator to call but no one answered it. My sister tried to call the front desk and no one answered it It definitely won’t be a place I will return to or recommend Please note two rooms paid in advance for three nights each. Never again.
2024년 4월에 2박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 8일
Thank you for sharing your experience with us. We deeply regret the inconvenience you encountered with our free airport pickup service. Your feedback is valuable, and we apologize for any frustration this may have caused.We understand the importance of reliable transportation, especially when traveling before a cruise embarkation. Please know that we take your comments seriously and will address this matter with our transportation team to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to make it up to you in the future. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent .. little noise because of the highway .. staff is great and very clean room , lobby etc
2024년 3월에 2박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 8일
We appreciate your feedback and look forward to welcoming you back very soon.

6/10 - 괜찮아요

David 님, Vaughan

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is basically ok as I understand I should not expect too much from Best Western. The free airport pick up is the problem. I booked this Best Western only because it provides free airport pick up. I actually caught the shuttle when I arrived but the driver said I have to wait for the next round because he has other jobs. I immediately called the hotel and was informed that another shuttle would come in 20 min. I ended up waiting for 1 hour and 10 min. The same driver showed up in 1 hour and 10 min. Now I conclude "free pickup" will not work in Fort Lauderdale and Miami for the day right before cruise embarkation. I learn this lesson the hard way. I should ignore the "free pickup" service when choosing hotels in Fort Lauderdale.
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 8일
Thank you for sharing your experience with us. We deeply regret the inconvenience you encountered with our free airport pickup service. Your feedback is valuable, and we apologize for any frustration this may have caused.We understand the importance of reliable transportation, especially when traveling before a cruise embarkation. Please know that we take your comments seriously and will address this matter with our transportation team to ensure a smoother experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to make it up to you in the future. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.Warm regards,

10/10 - 훌륭해요

lakshmi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 8일
We appreciate your feedback and look forward to welcoming you back very soon.

4/10 - 별로예요

Leslie 님, Henrico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Waited 2 1/2 hours for transportion to hotel. 930 pm to 12 pm. poor communication.
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 - 너무 별로예요

Rosemarie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
My daughter got hives from the bed sheets
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 - 훌륭해요

Yulen 님, Hollywood

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 8일
We appreciate your feedback and look forward to welcoming you back very soon.

4/10 - 별로예요

Merwise

단체 여행
별로예요: 편의 시설/서비스
I turned the TV on, it was not working and each time I went to my room, the key did not work. I had to keep going down to the front desk to get the key scanned. I was frustrated and I've decided to never go back to that Hotel.
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 - 너무 별로예요

Brittany

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely disgusting! Room was filthy, airport shuttle is a joke. The only bright spot was food options within walking distance.
2024년 4월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

6/10 - 괜찮아요

Ducarmel

2024년 3월에 2박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 11일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

6/10 - 괜찮아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What I didn’t like you have to pay for parking and breakfast wow
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 1일
Hello, we're sorry to hear that, but we don't charge for parking or breakfast.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly and accommodating.
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 1일
We appreciate your feedback and look forward to welcoming you back very soon.

10/10 - 훌륭해요

Dorothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean,safe and staff is great.
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 1일
We appreciate your feedback and look forward to welcoming you back very soon.

8/10 - 좋아요

Arthur Bryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not the quietest hotel I went to, but its alright. Staff not as friendly I am used to, but they did their best. Breakfast room too small for too many people. Would have loved to find a variety of breakfast types snd not the same everyday
2024년 1월에 2박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 1일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 - 별로예요

Vikas

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff were courteous and helpful. The elevator was scary, my family was stuck inside for around 5 minutes. Floors were sticky.I will not recommend this place if you are going with family.
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 29일
Thank you for sharing your experience with us. We're pleased to hear that you found our staff to be courteous and helpful. However, we apologize for any inconvenience you experienced with the elevator and the condition of the floors. Your feedback is important to us, and we will address these issues promptly to ensure the safety and comfort of our guests. We understand your concern, and we appreciate your recommendation. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Mona 님, Bronx

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was amazing
2024년 3월에 2박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 29일
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 - 너무 별로예요

Tiffany 님, Canton

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
When I arrived at the hotel they had checked us in but when I went to the room someone was already in there. They had given the room away and took 2 hours to find another room for us to stay the night.
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 29일
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced upon arrival. It's unacceptable that you were checked into a room that was already occupied, and we understand the frustration and inconvenience this must have caused. Please rest assured that we take this matter seriously, and we will investigate what happened to prevent it from occurring in the future. Your comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your trust in our hotel.

6/10 - 괜찮아요

David

출장 여행
좋아요: 직원 및 서비스
It’s just OK. Elevator is bad and slow. OK for a quick place to crash. McDonald’s and Denny’s are nearby but that’s it.
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 29일
Thank you for sharing your feedback with us. We're sorry to hear that your experience with us was just okay and that you encountered issues with the elevator. We strive to provide a comfortable and convenient stay for all our guests, and we apologize for any inconvenience caused by the elevator's performance. Your comments are valuable to us as they help us identify areas for improvement. We appreciate your patronage and hope to have the opportunity to serve you better in the future. If there's anything else we can do to enhance your experience, please feel free to let us know.

4/10 - 별로예요

Arianna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 29일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 - 별로예요

Renee

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Got stuck in the elevator as soon as i got there, floors were dirty, broken equiptment at the gym.elevators were slow when working.
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 29일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

2/10 - 너무 별로예요

Shay

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 29일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

4/10 - 별로예요

Lindsey

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed the weekend of March 22-25, 2024. We liked the location of this hotel, and the price/breakfast/refrigerator in room/pool were just what we needed. However, we had many issues during our visit. Over our 3 night stay, our room was not cleaned/beds not made, towels were not refreshed, and trash was not emptied. No attempt, that we know of, was made to clean the room. Also, we rented an electric vehicle since there was a charging device on property. The parking spot was always blocked with gas vehicles, and when we finally got an opportunity to charge the vehicle on Sunday, we were told that there was no manager available all weekend, and the manager had the key to the charging station. There was no attempt to try to make it right or get the key for the device to the property. In addition, the elevators were only working off and on. The breakfast was good, and the staff did the best they could with keeping up, but we were disappointed there was no cold water option (no ice for the room temp water in the jug), other than buying it for 2.50 a bottle. Very disappointed with our stay and no attempt to make the charging issue right.
2024년 3월에 3박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 29일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

8/10 - 좋아요

Richard 님, Dunellen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 29일
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 - 너무 별로예요

Alexandria J

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty, there was ants, other bugs and possibly bed bugs. I was itchy. They did not answer the phone, room service did not clean my room or make beds. They never provided body wash. I had to bathe with shampoo. Worst experience ever
2024년 3월에 2박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 25일
We're truly sorry for the unacceptable experience during your stay. Cleanliness and guest satisfaction are our top priorities. We're addressing these issues immediately and taking steps to prevent recurrence. Your comfort is important to us, and we regret falling short. Thank you for bringing this to our attention. We hope to welcome you back in the future for a better experience.

4/10 - 별로예요

Amy

Room was missing refrigerator. Wall air conditioner loud with strange beeping sounds all night. Overall stay worth much less than price paid $300. Disappointed.
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 25일
Thank you for your recent feedback. We apologize for the inconvenience caused by the missing refrigerator and the disturbance from the air conditioner. Your comments are important, and we'll address these promptly to ensure a better experience for our guests.We regret that your stay fell short of expectations, especially given the price paid. Your satisfaction is our priority, and we value your honesty in helping us improve.If you need further assistance or have any other concerns, please feel free to let us know. We appreciate your patronage and hope to serve you better in the future.

10/10 - 훌륭해요

OLUWATOBI 님, Doraville

2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 4월 15일
We appreciate your feedback and look forward to welcoming you back very soon.

8/10 - 좋아요

pascal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bruit de l autoroute
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 25일
We appreciate your feedback and look forward to welcoming you back very soon.

2/10 - 너무 별로예요

farahnaz

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Filty dirty room. Full of bed bugs.
2024년 1월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 21일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

6/10 - 괜찮아요

Simon 님, Weston

Air conditioning old and noise
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 21일
We appreciate your feedback. Any observations made will be resolved efficiently as we are committed to continuous improvement. We will strive to surpass the recent experience and hope to have the opportunity to provide you with a better one.

10/10 - 훌륭해요

Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine. The hotel was close to the airport. The breakfast was very good. It is cheaper to fly into Fort Lauderdale than Miami but our Cruise was out of Miami so a shuttle to the port in Miami would be helpful. The big shuttle places charge a lot and a convenient cheaper shuttle would be inviting.
2024년 3월에 1박 숙박함
답변 제공: Lidu Guzman 님, 2024년 3월 20일
We appreciate your feedback and look forward to welcoming you back very soon.