Dear Mathews, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Arturo, We appreciate you sharing your observations. We thank you for letting us know how you feel about our property, as it helps us plan for the future. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Robin, Thank you for sharing your review. We sincerely apologize for the disappointment caused by the room's cleanliness and the bed's condition. This falls well below our service standards, and we regret that you had to leave sooner than anticipated. We will share your comments with our team to prevent a recurrence and ensure a more pleasant atmosphere for future guests. We hope you consider this an isolated instance and allow us to welcome you back soon for the seamless stay you deserve.Sincerely,Hotel Management

Dear Tarcisio, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we regret any concerns you had with your room. We wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

Dear Samantha, Thank you for taking the time to share your feedback with us. We apologize for the challenges you experienced during your stay, and we appreciate your understanding regarding the situation. We take your concerns seriously and will address the issues you mentioned, including the noise from the highway and any maintenance concerns in the room. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this during your visit. Your comments are valuable to us as they help us identify areas for improvement. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Marjorie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear JAIRO, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret any inconvenience caused. Thank you again for choosing us, and we hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Hotel Management

Dear Monica, It is disheartening to see your comment, as this is far from what we want our guests to experience. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. What you experienced is unacceptable by our standards, and we will share your concerns with our team to ensure all rooms are thoroughly checked before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Waldens, We are happy you chose Extended Stay America for your recent visit to Fort Lauderdale. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Keshav, Thank you for reviewing your stay. We apologize for the issues that kept your stay from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely, Hotel Management

Dear Jason, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Melvin, Thank you for reviewing your recent experience at our hotel. It is nice knowing you were pleased with the city and the area. However, we apologize for the inconvenience, and your feedback has been shared with our team to ensure similar issues are not made in the future. We never promote illegal activities in and around the hotel and its premises. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Please feel free to reach out to us for any assistance.Sincerely,Hotel Management

Dear Russell, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

Dear Greg, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Mark, Thank you for reviewing our hotel. We appreciate you pointing out areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear chris, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Feleshia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management

Dear John, Thank you for sharing your experience. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management

Dear Guest, Thank you for your valuable feedback. We sincerely appreciate your favorable feedback regarding our check-out staff. Our organization recognizes the significance of first impressions, and providing clean and pristine accommodation is vital in ensuring a positive guest experience. Regrettably, we acknowledge that there may have been certain oversights in the preparation of your room, which may have caused you inconvenience. We are taking measures to prevent such lapses in the future. Thank you for bringing this to our attention, and we hope this situation does not deter you from staying with us in the future.Sincerely,Hotel Management

Dear Sonja, Thank you for being our guest and posting your review. We are so glad our location worked well for you and you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. We will enjoy recognizing them for their outstanding work! Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management

Dear Allison, Thank you for taking the time to review your experience. Our team follows the most rigorous industry standards and makes every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the difficulties you encountered while with us. We have addressed your concerns with our housekeeping and maintenance teams to enhance our guest experience. Although our property is serviced regularly by our pest control provider, we have also scheduled a professional inspection to prevent future occurrences. We appreciate you informing us of these issues as we continually strive to improve our services. We hope you will consider revisiting us so we can make it up to you and regain your trust in our hotel.Sincerely,Hotel Management

Dear Jami, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Taiwana, Thank you for staying with us. We are delighted you loved so many aspects of our hotel, and we appreciate you sharing your experience. We are sorry we did not meet all of your expectations, and we are grateful for feedback that helps us improve. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Charlise, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We would appreciate you giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Ali, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once again for your feedback.Sincerely,Hotel Management

Dear Maria, Thank you for your review of our hotel. We are sorry for the level of service you received from our staff. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will share these notes appropriately with our team. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management

Dear Thomas, Thank you for choosing us and sharing your review. We apologize for the issues you experienced during your stay. We work hard to provide comfortable accommodations and a clean environment for every guest; therefore, we apologize for the cleanliness issues that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Emilio, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management