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프라이빗 레지던스 앳 더 애틀랜틱 리조트 & 스파 여행 후기

4.5 out of 5
프라이빗 레지던스 앳 더 애틀랜틱 리조트 & 스파
601 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 144개 이용 후기 중 53개" "
평점 8 - 좋아요. 144개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 144개 이용 후기 중 24개" "
평점 4 - 별로예요. 144개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 144개 이용 후기 중 15개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

6/10 - 괜찮아요

tracey

They fail to mention the $45 parking fee per night or a $45 fee for providing you with internet and 2 bottle of water per day.
2024년 3월에 4박 숙박함
답변 제공: AG 님, 2024년 3월 22일
Hello Tracey:I understand that paying a parking fee of 45 per day is a setback, but we do mention to all of our guest on all booking platforms that valet parking is quite expensive. We go a step further by letting you know ahead of time that it is best to leave your cars at home due to the parking fees on Fort Lauderdale Beach. All hotels on the FLL Beach strip charge parking fees; however, the ATlantic parking fee is one of the lowest on the FLL Beach strip.Angelo

10/10 - 훌륭해요

Valdemar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: AG 님, 2024년 3월 11일
It is truly of great joy to us when our guests are happy to stay in our condo at the Atlantic Resort & Spa.We thank you for your business and appreciate you.Angelo

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking was too expensive. I would think twice about staying here again for that reason.
2024년 3월에 2박 숙박함
답변 제공: AG 님, 2024년 3월 8일
I understand the issues with parking. It can be expensive. Unfortunately, we do not control the parking. We do warn guests to park one block west of the hotel...there is plenty of free street parking in that area.

8/10 - 좋아요

Michelle

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We stayed in a Private Residence and overall the stay was nice. The beach is beautiful, the food on property was good and the location was fine. The biggest negative is that nothing pertaining to fees for staying in a Private Residence are disclosed prior to your stay. And we had to prepay at time of booking so knowing this upfront should be disclosed.. So, if you want/need anything during your stay you will pay the hotel $20 for each set of clean towels, $3 for coffee, $3 for toilet paper, etc. the hotel hands you a price list when you check in. The Expedia website also lists that the hotel offers transfers to/from the airport but that is not the case. The hotel said it is not available. This service should be removed from the Expedia listing.
2024년 2월에 4박 숙박함
답변 제공: AG 님, 2024년 3월 2일
Hello Michelle:The condo unit you booked is a Private Residence of the Atlantic Resort. Maid services, as explained prior to booking, is at a surcharge.We price our condo units much lower than the hotel units with taking into account the optional maid service.Besides this shortfall, it appears that you truly enjoyed the amenities of the resort and the wonderful beac

10/10 - 훌륭해요

carlo

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prime location, great view
2024년 2월에 2박 숙박함
답변 제공: AG 님, 2024년 2월 16일
We want to thank you for your wonderful review. We are quite proud of the Atlantic Resort & Spa and we are truly happy that you enjoyed your stay with us.

10/10 - 훌륭해요

Michelle R

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The unit was well stocked to be able to cook/eat in the room. The view from the room and lanai of the ocean and beach was beautiful. If arriving at night and driving to the hotel from the airport, be prepared for a busy nightlife on the street (darting pedestrians in the dark). It is an easy and direct drive from airport, but takes an alert driver to avoid the revelry in the streets. The restaurant at the hotel was adequate (service was slow and food served more lukewarm than hot).
2024년 2월에 2박 숙박함
답변 제공: AG 님, 2024년 2월 8일
Thank you Michelle...for taking the time to post this review. We do appreciate the rating. Safe travels!

6/10 - 괜찮아요

Diana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I was very disappointed with the com
2023년 12월에 3박 숙박함
답변 제공: AG 님, 2024년 1월 3일
Hello Diana:It is important to us that we correct the things that disappoint our guests and customers. Your review was not clear to us. Please feel free to write back to us and I will personally respond as the Manager of the Private Residences.Angelo

8/10 - 좋아요

Karen youlanda 님, DURHAM

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, quiet and valet service was excellent. Had to call about the robes and slippers but they were delivered quickly. Very nice stay! Highly recommend this one!
2023년 12월에 4박 숙박함
답변 제공: AG 님, 2023년 12월 12일
Karen:As soon as you made us aware of the bath robes and slippers, we jumped into action and got you those items immediately.We want to make sure you are happy!Thank you,Angelo

10/10 - 훌륭해요

Maria

2023년 11월에 3박 숙박함
답변 제공: AG 님, 2023년 12월 12일
Maria:Thank you for your kind review. We very much appreciate you taking the time and we appreciate you as our guest!.

6/10 - 괜찮아요

Rafael

가족 여행
좋아요: 청결 상태
The staff terrible very unfrendly
2023년 10월에 6박 숙박함
답변 제공: AG 님, 2023년 12월 12일
Hello Rafael:I do apologize that the staff was not as friendly as they should be. I have taken this very serious and presented this information to the Front Desk Manager and the General Manager.This must be dealt with immediately!Angelo

6/10 - 괜찮아요

Makayla

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt very safe with the level of security
2023년 10월에 2박 숙박함
답변 제공: Angelo 님, 2023년 10월 9일
Hello Makayla:We always strive to get the better grade from our valued guests. Please let us know what was the shortfall. We can only better your experience when you provide more details. We do thank you for taking the time to provide a review.

10/10 - 훌륭해요

Olena 님, PHILADELPHIA

좋아요: 청결 상태, 숙박 시설 상태 및 시설
IT WAS PERFECT PLACE
2023년 8월에 9박 숙박함
답변 제공: Angelo 님, 2023년 10월 9일
Hello Olena:We thank you very much for taking the time to review. Most importantly, we thank you for being a valued guest of the Atlantic Resort & Spa!

2/10 - 너무 별로예요

Marvin

별로예요: 청결 상태
2023년 7월에 11박 숙박함
답변 제공: AG 님, 2023년 8월 1일
Hello Marvin:Please provide me more information for why you gave this hotel such a horrible rating.AG

10/10 - 훌륭해요

Jakeline

2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Darcey

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Wasn't aware of the $45 a day valet parking fee. Most private residence that weve stayed in offer a pass to be used for 1 vehicle. Never received the text message that had the link for valet to be messaged to have the car ready when we came down. Guess the guy had input our info wrong day 1 & it was never corrected, so we had to continually bother the front desk. Upon arrival there we found ants on the counter EVERYWHERE!!! Reached out to front desk & no one showed up all day. Reached out the 2nd day and a guy showed up with bug spray while we went to the beach. Had to call the 3rd day because the problem persisted and we woke up with ants in our bed. Housekeeping left the spray this time for us. We're told we couldn't change rooms because we rented privately but we offered 2 drink tickets. For what we paid this shouldn't have been an issue at all! Outside of all of that the room/facility was beautiful.
2023년 6월에 6박 숙박함
답변 제공: AG 님, 2023년 8월 1일
Hello Darcey:We do sincerely apologize and we are sitting down with the General Manager to discuss why your situation was treated in this manner.As far as the parking, it clearly states on Expedia that parking has a surcharge..it is not free. All hotels on the FLL strip charge for parking, the Atlantic is no exception.AG

4/10 - 별로예요

Dena

별로예요: 편의 시설/서비스
Way too expensive for what you get
2023년 6월에 4박 숙박함
답변 제공: AG 님, 2023년 8월 1일
Hello Dena:The Atlantic is an award winning 4 Diamond hotel and therefore, have certain amenities that AAA deem it worthy of the award. Due to major increases in the overall economy, the hotel had to increase prices to cover its costs.

10/10 - 훌륭해요

Marie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: AG 님, 2023년 6월 12일
Hello Marie:Thank you for sharing your great experience with us. This helps us understand you the guest a bit more.Have a safe trip!

4/10 - 별로예요

Kelly

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed at this hotel before but this time I stayed at the Private Residences type of room. It was advertised as a king bed but sleeps 3 people. Upon arrival, we found out from the front desk, it only sleeps 2. No sofa bed or other option. We asked for a rollaway bed which was also shown as an option while booking. The front desk informed me a rollaway bed is not allowed in that type of room because it would be a fire hazard. Housekeeping was not included for the Private Residences rooms. That was not disclosed when booking. We had to call to request fresh towels, etc. Overall, I feel that there needs to be corrected information when booking a Private Residences room. I did not have any problems when I stayed previously in a regular (non Private Residences) room.
2023년 4월에 3박 숙박함
답변 제공: AG 님, 2023년 5월 15일
Hello Kelly:I want to take the time to apologize for the inconvenience the hotel may have caused you. The Private Residences are separate from the regular hotel units and they are serviced by the hotel staff. We will investigate why you were improperly treated. It is true that the hotel does charge a surcharge for maid services. We make all guests aware of it prior to check in. The pricing levels are much lower than the regular rooms. You did have the option to order room service if you wanted at a slight surcharge. Believe me that we will work hard to make it better.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태
2023년 4월에 1박 숙박함
답변 제공: AG 님, 2023년 6월 12일
Hey Anthony:Thank you for sharing your experience with us. We are truly happy you enjoyed your stay. We really look forward to having back again in the near future.Angelo

4/10 - 별로예요

Valdez

연인과의 여행
Very dissatisfied with the service, room wasn’t ready until 8:45 pm, no credit, reimbursement or anything, ate at wild tyme restaurant and my wife was giving a bill that wasn’t hers and they charged both bills to my room and after 2 weeks I have been unsuccessful in getting a refund. Keep giving me the run around, service there sucks. Had to ask for wash clothes. Will never stay here again!!!!!!😡
2023년 4월에 3박 숙박함
답변 제공: Angelo 님, 2023년 4월 24일
Hello Valdez:After receiving your review, I take the time to review all aspects of your stay. Today, we discussed your review with the General Manager.He is going to investigate the whole situation in its entirety.He has assured me that this will not happen again. We want to win you over and so we will be in contact.Again, we are truly sorry.

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 4월에 3박 숙박함
답변 제공: Angelo 님, 2023년 4월 24일
Hello Monica:Wow! A perfect 10! We are truly happy that you had a wonderful time at the Atlantic. It is truly a wonderful resort.Thank you for your business!

8/10 - 좋아요

Emily

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Angelo 님, 2023년 4월 24일
Hello Emily:I must apologize that it has taken so long for me to respond to your review.Please know that we do appreciate the time you have taken to provide a review.We take these reviews very serious. We will work harder to make sure we can get a perfect 10.

10/10 - 훌륭해요

Daniela

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2023년 3월에 1박 숙박함
답변 제공: Angelo 님, 2023년 12월 12일
Hello Daniela:Thank you for your kind rating. We appreciate you as our guest!

4/10 - 별로예요

Ella

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Don’t like to give bad reviews but was completely taken by surprise with a $360 parking bill at checkout that was not mentioned anywhere in the reservation. Pool water was at 65 all week unable to swim. Requested housekeeping services 48 hrs in advance 3 times and never received. Requested toilet tissue twice after no cleaning service and never received so had to finally go to front desk to get ourselves. Refrigerator froze up and we had to defrost ourself plus lost food. I would not rent from this property again.
2023년 2월에 7박 숙박함
답변 제공: AG 님, 2023년 2월 13일
Hello Ella:The parking should have not been a surprise as we always encourage our guests to find alternative transportation given that the hotel management charges very high fees for parking just like all other hotels on the beach. You were given information as to the rates in advance. In addition, you were warned in advance that cleaning services were extra costs. However, we do understand that the fridge is a legit concern that should have been addressed by the front desk in a timely manner. We do apologize for the inconvenience.

4/10 - 별로예요

Alicia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property run down No cleaning at all the suite Appliances and utensils in kitchen old and incomplete No hospitality at all!
2022년 8월에 5박 숙박함
답변 제공: AG 님, 2022년 8월 21일
Sorry to hear that you did not have a good time. We will reach out to you to discuss the particulars.

10/10 - 훌륭해요

Timothy

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was great and everyone was so incredibly nice
2022년 5월에 2박 숙박함
답변 제공: Angelo 님, 2022년 5월 25일
Hello Tim...we want to thank you for your wonderful review and also thank you for your trust in us. Hope to see you real soon!

8/10 - 좋아요

Adriana

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 3박 숙박함

8/10 - 좋아요

Ashley

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location!
2022년 3월에 5박 숙박함
답변 제공: AG 님, 2022년 3월 24일
Hello Ashley: Thank you for your review. It appears you had a wonderful time at the Atlantic Resort. We hope to see you soon. Safe travels!

2/10 - 너무 별로예요

Ryan

2022년 3월에 2박 숙박함

6/10 - 괜찮아요

Sjuan

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Close to ocean. Kitchen with cookware in room
2022년 3월에 2박 숙박함
답변 제공: AG 님, 2022년 3월 12일
Thank you for your review and staying with us.

4/10 - 별로예요

Jose

별로예요: 객실의 편안함
We arrived and our room was not ready until an an hour after check in. There were no apologies and the receptionist was rude. There was no communication with us about house keeping or any differences to the amenities because it’s a private rental. We were told to deal with our own garbage and was charged fees that we had to dispute before leaving. The bed was so hard and the pillows were horrible. This is the third time we stay here and this visit was very disappointing. It was our 24th anniversary and nothing was memorable
2022년 2월에 3박 숙박함
답변 제공: AG 님, 2022년 3월 7일
Thank you for making us aware of these issues. We will address these issues.

6/10 - 괜찮아요

Brian

2022년 2월에 5박 숙박함

2/10 - 너무 별로예요

David

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was nice looking and clean but the pool heater broken in February was a big let down considering it was to cold in the ocean and a 42 dollar charge for parking is ridiculous for the price of the room per night. was charged a 300 dollar property fee from Expedia then 40 dollars a night resort fee from the Atlantic when i was told i was not a guest of the resort, for what ! We are from Ohio and were looking forward to this winter trip but with the broken pool and all of the extra untold in advance fees made this a very disappointing time for us. sorry to say we will not be back.
2022년 2월에 4박 숙박함
답변 제공: AG 님, 2022년 3월 7일
Hello David: Parking across the board at FLL Beach can be quite expensive across all hotels. We have always recommended to take Uber/Lyft. All hotels also charge a resort fee, including those that are non-oceanfront...Atlantic is oceanfront.

4/10 - 별로예요

Tiaira

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 2월에 3박 숙박함
답변 제공: Angelo 님, 2022년 2월 25일
Hello Tiara: Can you explain in more detail why you were disappointed? We need to know so we can fix any problems our guests have with the hotel or its staff.

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an ideal spot. Great property. I would highly recommend it. Very easy and had everything needed for a great stay. Thank you.
2022년 1월에 7박 숙박함
답변 제공: Angelo 님, 2022년 1월 24일
Katherine, we like to humbly thank you for your kind words. It really means a lot to us when our guests enjoy their stay. We know you have many choices and we are happy you chose us. Safe travels!

4/10 - 별로예요

Miranda

가족 여행
별로예요: 객실의 편안함
Bummer of an experience . . .
When we checked in, they wouldn't accept our prepaid hotels.com reservation. We had to pay a second time directly to the hotel. Now we are left with having to contact hotels.com for a refund and it is impossible to get a human on the phone. Wish us luck. Also, no one would answer at the front desk, we had to call from our cell phones to the number on the website, via reservations to get transferred and then they would answer. No room service. Room was clean and the onsite restaurant has a great brunch! We will be back for brunch, but will never stay at this hotel again.
2022년 1월에 1박 숙박함

4/10 - 별로예요

carolyn pollock 님, saginaw

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 5박 숙박함
답변 제공: AG 님, 2021년 12월 15일
Hello Carolyn: It would only be fair to the hotel and its staff if you provided more details on your disappointing rating. We are always open to discussing any bad experience you may have had at the hotel. We strive to better the hotel all the time.

6/10 - 괜찮아요

Michelle

2021년 12월에 4박 숙박함

8/10 - 좋아요

Beth

좋아요: 청결 상태
별로예요: 객실의 편안함
Beautiful views, lacked comfort
Hotel is nice. Private residence are rooms within the hotel and all amenities are available. They charge extra for additional items such as toilet paper, tissues, and espresso pods. Bed and pillows were awful. It rained most of the time we were visiting forcing us to hang in the room without a comfortable place to sit. A single chair and the bed were the only seating options. The covered patio did not stop the rain from soaking the patio which eliminated that option too. The pool bar was great. All Staff were awesome from the front desk, valet, bartenders and spa. No housekeeping without additional charges so I have no opinion of their staff. Overall, it was ok but it was a one and done for me.
2021년 11월에 5박 숙박함
답변 제공: AG 님, 2021년 11월 29일
I am sorry that the weather did not cooperate. I do appreciate the feedback. We will work on providing a more comfortable environment and seating.

8/10 - 좋아요

Norman

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location perfect. Balcony view was amazing. Espresso maker was a bonus. Shower was a leaky mess. Needs a shower head replacement and tighter shower curtain.
2021년 11월에 4박 숙박함
답변 제공: AG 님, 2021년 11월 16일
We thank you for your review. We will be making the repair on that shower for sure. Thank you for making us aware of this.

2/10 - 너무 별로예요

Morris L

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 10월에 3박 숙박함

10/10 - 훌륭해요

Armando

좋아요: 청결 상태, 객실의 편안함
Great Hotel, Great Location
It was amazing. A view of the beach, wonderful places to eat, I enjoyed every moment of my stay
2021년 10월에 4박 숙박함
답변 제공: AG 님, 2021년 10월 20일
Armando, thank you for your great feedback and review. We do appreciate your business and wish you a safe trip back home. We look forward to having you back real soon!

10/10 - 훌륭해요

NURI

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the residence , was so spacious & comfortable
2021년 10월에 4박 숙박함
답변 제공: AG 님, 2021년 10월 14일
Hello Nuri: Thank you for your feedback. We are so happy you enjoyed your stay! Please come back soon. Safe Travels!

10/10 - 훌륭해요

Javier

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: AG 님, 2021년 10월 11일
Thank you for the great review. We are very happy you enjoyed yourself at the Atlantic. Please come back soon!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
Mixed feelings
Excessive fees, not clear at all. Not sure if I am the only one who does not understand, but when booking, all fees on your Hotels.com receipt go to the owner of the private unit (cleaning, supplies, etc). Then on top of that you get another bill from the hotel itself for their fees. Also there is no housekeeping. There was not a hairdryer, not a huge deal but something to note. There was dust all over the microwave and its door was hard to open. The water pressure was not great and it took probably 10 minutes for the water to heat up. There was buildup on part of the kitchen sink. That being said, the bed was incredibly comfortable and the view was gorgeous. Great location, across from the beach. Now that I know what to expect, I would probably stay here again just because of the convenient location, view and bed. Will be checking out other hotels first though.
2021년 9월에 2박 숙박함
답변 제공: AG 님, 2021년 10월 7일
We thank you for your feedback.

10/10 - 훌륭해요

Sjuan

2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort is beautiful. The room was immaculate. The location is great, Directly across from the beach. The front desk gives you as many beach towels as you everyday, then you drop them off at the front desk when you’re done at the beach so you don’t have to bring any dirty beach towels into your room. The pool area is also beautiful. This is a higher and hotel for sure. Our flight was later in the afternoon and they were more than happy to extend a late check out at no cost. We will definitely be coming back.
2021년 9월에 7박 숙박함
답변 제공: AG 님, 2021년 10월 1일
We are truly happy to hear about your wonderful experience! We look forward to your next visit with us.

8/10 - 좋아요

shanquia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, beautiful property. We had an issue, but it was addressed right away. We are very satisfied with this resort
2021년 9월에 3박 숙박함
답변 제공: AG 님, 2021년 9월 20일
We really do appreciate your stay with us and happy to hear the issue was addressed quickly. Thank you!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property had beautiful views. Staff was always pleasant and helpful. I was however upset about having no housekeeping while there because they claim it was because I went through a private individual. So trash pilled up all week and wanted us to pay for clean towels. So not sure what the point in paying for the expense of housekeeping. Plus had to pay for a hotel fee and resort fee.
2021년 7월에 5박 숙박함
답변 제공: AG 님, 2021년 8월 1일
Thank you for staying with us. We look forward to your next stay with us.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Love the location and hotel itself but no amenities overpriced and room was syppose to be king suite oceanview but got partial view handicap room. Wasn't happy about that
2021년 7월에 5박 숙박함
답변 제공: Ag 님, 2021년 7월 17일
Pelican is a special hotel with all oceanview n ocean suites. We wish you safe travels home.