야외 수영장, 06:00 ~ 23:00 오픈, 무료 카바나, 수영장 파라솔

르네상스 포트 로더데일 마리나 호텔 여행 후기

4 out of 5
르네상스 포트 로더데일 마리나 호텔
1617 SE 17th Street, Fort Lauderdale, FL

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 479개" "
평점 8 - 좋아요. 1003개 이용 후기 중 289개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 112개" "
평점 4 - 별로예요. 1003개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 49개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

SOOANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 2박 숙박함
Thank you for your 4 Star Review. We hope to see you again.

6/10 - 괜찮아요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator broken, mediocre location and in need of major renovation. The staff were exceptionally nice.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Andrew, thank you for your valuable feedback. We're glad to hear you had a positive interaction with our team members. However, we note your concerns about certain aspects of your stay. Rest assured, we continually strive to maintain and improve our standards. We hope you'll give us another opportunity in the future for a more satisfying experience.

8/10 - 좋아요

SUSAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great precruise hotel needs renovation/upgrading. Experienced keycard issues which wasn't great 😕. Early morning noise from surrounding rooms that were being renovated which was not made know to us at check-in especially since we were staying in one of the mire expensive rooms too not cool...
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Susan, we appreciate your feedback and your choice to stay with us at the Renaissance Fort Lauderdale Marina Hotel. It's great to hear you found us to be a suitable pre-cruise stop off. We do regret any inconvenience you faced with your keycard, and the unexpected disturbances in the mornings. We strive to maintain a comfortable, well-informed environment for guests like yourself, especially those in our premium rooms. Your points have been duly noted, and we hope to provide a more seamless experience during any future stays.

2/10 - 너무 별로예요

Jack

가족 여행
좋아요: 직원 및 서비스
The room had stains on the carpet it was old and has been painted and. Testily not a 5 star hotel .. far from it in very disappointed in the room to say the least Way way way overpriced for what you get and how old and out dated the renovation of this old hotel is This is not a 5 star hotel
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Jack, we regret to hear about your experience and your feedback is duly noted. It's important to us that our guests find good value in their stay. We acknowledge your comments on the room decor and pricing and want to assure you they will be thoroughly reviewed for future enhancements. We earnestly hope for the opportunity to welcome you back and improve your perception of our facilities.

6/10 - 괜찮아요

Pat

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nothing special about this hotel. Pool located next to heavy, noisy traffic area. Poor lighting in room.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Pat, it's unfortunate your stay didn't meet your expectations. We regret that our pool's location and the lighting in the room fell short of expectation. Rest assured, we strive to make every guest's experience memorable. Your feedback provides valuable insight, and we hope to have the opportunity to enhance your impression of our hotel in the future.

8/10 - 좋아요

Stephany Utrera

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is great, the property is a little old but it can be comfy.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Stephany, thank you for taking the time to share your experience at the Renaissance Fort Lauderdale Marina Hotel. It's wonderful to hear that you found everything to be great. Our aim is to provide a cozy environment, blending the charm of our mature property with modern comforts. We hope to welcome you back on your next visit to Fort Lauderdale.

10/10 - 훌륭해요

Leanne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great experience. Near ports for cruiseships, $9/pp shuttle to the port, easy to arrange once present at hotel. Enjoyed the pool. Walgreens across the street for any 'sundries' or pre-cruise needs. We didn't get to walk much but there seems to be some ice cream and shops nearby
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Leanne, it's wonderful to hear you had a great experience at Renaissance Fort Lauderdale Marina Hotel. We're glad you enjoyed our convenient location, close to the ports, and the easy arrangement of the shuttle service. Certainly, our pool and proximity to various shops for your pre-cruise needs add to our appeal. We hope to see you again in the future, perhaps next time you'll have the opportunity to explore the nearby ice cream shops and other local attractions.

8/10 - 좋아요

Kerry

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Nice hotel. Very convenient to airport and convention center. Lots of shops in walking distance. Bar and restaurant staff could have been friendlier.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Kerry, we appreciate your constructive feedback about your recent stay at Renaissance Fort Lauderdale Marina Hotel. We're glad to hear you enjoyed our prime location near many conveniences. Regarding the team members in the bar and restaurant, we continually strive to perfect our guest experiences and your comments will provide valuable insight. We hope to welcome you back for an even better visit in the future.

6/10 - 괜찮아요

Marlisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I paid nearly $400 to stay close to my Port which worked best for my party & me. We ate at the hotel several times & drank lots of beer, tips & mixed drinks. I asked about free breakfast & since I'm not a Marriott member we have to pay for breakfast. This is our 2nd year staying here & it will be our last!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Marlisa, it's disheartening to hear that your recent stay did not entirely meet your expectations, especially regarding the breakfast-related costs. We strive to create memorable experiences for all our guests, and your feedback helps us in that process. Although we understand your decision, we sincerely wish you'd reconsider and give us another chance to better serve you in the future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 편의 시설/서비스
Nice
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
John, thank you for your time in sharing your feedback. We're thrilled to know that you found the Renaissance Fort Lauderdale Marina Hotel to your liking. It's our constant effort to offer enjoyable experiences to our valued guests, and your comments confirm we're doing right. We hope your travels bring you back soon.

10/10 - 훌륭해요

harlea

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Harlea, we're delighted that your stay at the Renaissance Fort Lauderdale Marina Hotel met your expectations! We sincerely appreciate your 5-star rating on Expedia. We're looking forward to welcoming you back on your next visit. Safe travels!

2/10 - 너무 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Maria, we're disheartened to learn that your experience didn't meet your expectations. We truly value the feedback of all our guests. We're dedicated to constant improvements and enhancing guest satisfaction. We hope you consider giving us another chance in the future.

6/10 - 괜찮아요

Tony

가족 여행
좋아요: 청결 상태
The service in the bar and restaurant was extremely slow for food. The food was good quality once it arrived, but one of the older servers is clearly disinterested in her position, and is not hesitant to let it be known. The rest of the staff we encountered were professional and friendly.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Tony, it seems like you had mixed experiences with our dining service. We value your feedback on the pace of service as it helps us improve. We're pleased to hear that you found the food satisfying and that our team members generally met your expectations. We hope you'll consider the Renaissance Fort Lauderdale Marina Hotel for your future stays. We are committed to offering everyone a superior experience.

6/10 - 괜찮아요

VALERIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The location was convenient and close to restaurants and beach. The lobby was nice, open and airy. The pool had debris in it, leaves at the bottom. The jacuzzi had a green tone and low on water. Appeared unclean; lacked chlorine and young children were in there without supervision of their parents and staff said nothing. The biggest problem for me was that on our last night there, we came back to the room after all day at the beach, tired and sweaty, and our key did not work. We tried several times with both keys. I went down to the desk and the woman there (cannot remember her name), said she reset it and told me there is a phone at the elevator upstairs to call from next time. Well, I went back to the room and it still didn't work. So I called from upstairs hall and she said she would send maintenance. So we waited for maintenance. He came and couldn't fix it right then, because it needed a battery. So we were displaced form our room for about 45 min. Went to sit out at the pool until it was fixed. Again, frustratingly, another child in the jacuzzi. And the parking was too expensive! All in all, just an average stay.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Valerie, it's regrettable to learn that your experience wasn't up to the mark. While it's gratifying to know that you appreciated our prime location and pleasing lobby, we understand your concerns regarding pool cleanliness and unsupervised children. With regard to your key inconvenience, we sincerely apologize for the discomfort caused, and assure you our team is addressing this. We have taken note of your comments about the parking fees and will review this internally. We hope for an opportunity to redeem ourselves in your eyes and deliver a better stay.

8/10 - 좋아요

Evan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People are great, front desk staff were amazing. Smiles and love all around. Conveniently near Port Everglades!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Evan, it's wonderful to hear about your positive experience at the Renaissance Fort Lauderdale Marina Hotel. We're delighted our team members' welcoming approach and the convenience of our location contributed to your stay. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
For the price this once very nice hotel was showing its age. Vinyl furniture was peeling, paint and decor looking very aged. The room was average size, extremely dark and it was difficult to see where our items were in the room because of bad lighting and almost black furniture. The front door staff were awesome and very helpful.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Jessica, it's regrettable to read about your recent experience at our premises. Your remarks on the appearance of our facilities and lighting challenges in the room are taken under careful consideration. Nonetheless, we're pleased to learn that our supportive team members at the entrance made a positive impression. We appreciate your review and will utilize your feedback as we continually strive to enhance our guest experiences. We hope you give us another opportunity to serve you better in the future.

2/10 - 너무 별로예요

John

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
John, it appears you had a less-than-satisfactory experience. Your feedback is crucial in helping us understand where improvements can be made. We're dedicated to delivering an exceptional stay for all our guests, and we hope you'll grant us another opportunity to better serve you in the future.

6/10 - 괜찮아요

James 님, Brighton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Location and services were fine but ... No freezer in fridge, the shower was like pins and needles and they charge $30 to self park plus one of they elevators was out of order.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
James, it's great to hear you appreciated our prime location and offered services. We understand your concerns about certain amenities like the refrigerator and shower. Moreover, we realize the temporary inconvenience due to the elevator under maintenance. As for parking, we aim to offer a secure area for all our guests while keeping the charges as transparent as possible. This feedback can help us improve and we'd be glad to welcome you back for a more seamless stay.

10/10 - 훌륭해요

Jan

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Jan, thank you for choosing the Renaissance Fort Lauderdale Marina Hotel for your stay. We're thrilled you had a wonderful experience. We can't wait to welcome you back on your next trip!

10/10 - 훌륭해요

Steven

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Steven, thank you for leaving a rating for your stay at Renaissance Fort Lauderdale Marina Hotel via Expedia. We're delighted to see you had a wonderful time with us. Your rating speaks volumes about our service and we look forward to providing you the same level of satisfaction during your next visit.

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to cruise port.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Ellen, it's fantastic to hear that you appreciated Renaissance Fort Lauderdale Marina Hotel's convenient location near the cruise port. We're thrilled to have been part of your journey and we hope to welcome you back again soon. Thank you for sharing your review!

6/10 - 괜찮아요

Donna

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Woefully understaffed at the restaurant - one poor man being the bartender and waiter for 20 people. And the kitchen was no help - my salad had 5 ingredients listed on the menu and only the last two were on the plate. And no blow dryer in the room and when I advised the front desk, I was told there were guests without blow dryers in their room. Dismal for $500 Cdn for one night
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Donna, your feedback is valuable and we appreciate you sharing it. We're surprised to hear about your dining experience as we always strive to be swift and accurate in our service. Also, we ensure all expected amenities, including blow dryers, are available for our guests. We will definitely address your concerns and improve our level of service. We hope to host you again in the future for an enhanced experience.

8/10 - 좋아요

Barbara

연인과의 여행
Great pre cruise location with excellent staff
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Barbara, it's wonderful to hear you appreciated the strategic location of Renaissance Fort Lauderdale Marina Hotel prior to your cruise. We're thrilled our team members made a positive impact on your stay. We hope to host you again in the future!

8/10 - 좋아요

Tommy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Very Clean
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Tommy, thank you for sharing your experience at the Renaissance Fort Lauderdale Marina Hotel. It's wonderful to hear that our commitment to cleanliness stood out during your stay. We appreciate your feedback and hope to welcome you back in the near future.

10/10 - 훌륭해요

Simone

좋아요: 청결 상태, 직원 및 서비스
Front desk check in was wonderful!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Simone, it's wonderful to hear your check-in process at the Renaissance Fort Lauderdale Marina Hotel was smooth. The front desk team strives to make check-ins efficient and welcoming for our guests. We'd be delighted to have you stay with us again!

6/10 - 괜찮아요

John

연인과의 여행
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
John, thank you for taking the time to rate your stay. It appears your experience was satisfactory, though it seems it could have been better. We would greatly appreciate any further feedback you can provide that will help us enhance our guest experience. We hope to have an opportunity to better serve you in the future.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Timothy, thank you for choosing Renaissance Fort Lauderdale Marina Hotel and for taking the time to leave a rating. It's great to see that you had a 5-star experience with us. We look forward to welcoming you back in the future.

8/10 - 좋아요

Joanna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Joanna, we're thrilled to see you had a great stay at Renaissance Fort Lauderdale Marina Hotel. It's fantastic that you chose to rate us and we hope to have the chance to provide another memorable experience the next time you're in the area. Safe travels until then.

8/10 - 좋아요

Sylvain

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Sylvain, it's wonderful to see your positive rating for the Renaissance Fort Lauderdale Marina Hotel! We hope your stay provided a memorable experience and we look forward to welcoming you back for an even more delightful visit.

8/10 - 좋아요

TERESA VOLPE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Teresa, it's heartening to know your experience at Renaissance Fort Lauderdale Marina Hotel was largely positive. We appreciate your rating borne from your stay, and we hope to serve you even better next time, aiming for that perfect score. Thank you once more. Safe travels!

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Mark, thank you for taking the time to rate your experience at Renaissance Fort Lauderdale Marina Hotel. We're pleased to see that we met most of your expectations and hope to entirely impress you on your next visit. We're looking forward to welcoming you back.

8/10 - 좋아요

Charles

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Charles, it's delightful to hear that your stay at Renaissance Fort Lauderdale Marina Hotel rated highly in your books. We hope to have the pleasure of hosting you again under the sunny Floridian skies.

4/10 - 별로예요

Murray

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hotel is tired. Check in staff were excellent. Bartender/waiter in bistro at night clearly had better things to do than serve customers. The gentleman that actually brought the food was terrific. Pretty sure out g&ts were watered down.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Murray, your feedback is appreciated. It's great that the reception colleagues met your expectations. However, it's disheartening to hear about your bistro experience and the doubts surrounding your beverages. We always take customer service seriously, and your review suggests room for improvement. Additionally, we assure you that all drinks served meet our high standards. Thank you for helping us improve, we look forward to the opportunity to offer a better experience on your next visit.

10/10 - 훌륭해요

Ginger

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Ginger, it's fantastic to know you had an enjoyable stay at the Renaissance Fort Lauderdale Marina Hotel. We sincerely appreciate your 10/10 rating and hope to serve you again in the future. Thank you for choosing our hotel for your travels.

4/10 - 별로예요

Alan

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
If you you like vintage 70's and shabby not so chic this is the place for you.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Alan, while it seems the decor may not have met your modern taste, our aim is to create an environment that blends subtle nostalgia with comfort. We're continuously implementing modifications based on guest feedback, and your input will be valuable in guiding future improvements. We hope you reconsider and give us another opportunity to provide an experience more in tune with your preferences.

8/10 - 좋아요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Wayne, thank you for your 8/10 rating of Renaissance Fort Lauderdale Cruise Port Hotel. We're pleased you had an enjoyable experience and we hope to welcome you back for an even better one in the future.

8/10 - 좋아요

Pamela

연인과의 여행
좋아요: 청결 상태
Overall a very nice hotel at a reasonable price. Perfect for us, a quick ($20) taxi ride from the airport; and walking distance (or $8 shuttle ride) from Port Everglades to board our cruise. Close to groceries, pharmacy, several restaurants - easy walking to all of these to pick up any essentials you need while in the area, and lots of restaurants at various price points. The hotel itself was lovely, clean, room was nice and large, and it was a quiet stay. Staff were friendly and helpful, we were able to check-in 5 hours early ($25), which was super convenient. Continental breakfast buffet was delicious, lots of options, hot & cold. On site restaurant for dinner was reasonably priced, with good, delicious options. 2 minor issues - the Guest Wifi went down within a couple of hours of us arriving and remained down for the rest of our stay (which was one night - it went down mid-afternoon and stayed down until the next day at noon, at least, which is when we left). Only one of 2 elevators was working when we arrived, and by the next morning both elevators were down. Thankfully the service elevator was working, and the staff were great to ensure we knew about it and were able to use it with ease. Again, both were minor issues, and hopefully resolved soon. The staff did say they were in the process of refurbishing the entire hotel, especially the elevators.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Pamela, it's delightful to hear that you found Renaissance Fort Lauderdale Cruise Port Hotel to be lovely and appreciated our convenient location and welcoming team members. We strive to provide a seamless and comfortable experience for all our guests.We're glad you enjoyed our continental breakfast and our on-site dining options, and found the early check-in beneficial.Regrettably, it seems during your stay you experienced some difficulties with our Wi-Fi and elevator service. We understand how important these amenities can be and we are hard at work to enhance these areas as part of our ongoing refurbishment.Your understanding and positive attitude towards these temporary hiccups are genuinely appreciated, and we're looking forward to welcoming you back in the future for an even better experience once our improvement works are completed.

6/10 - 괜찮아요

prathit

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Prathit, thank you for your rating. It appears we did not meet your complete satisfaction. Rest assured your feedback is important to us and we'd love to hear more about your experience for continuous improvement. We hope for the chance to serve you better in the future.

10/10 - 훌륭해요

Ralf

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Ralf, thank you for choosing to stay at the Renaissance Fort Lauderdale Marina Hotel and for your top rating. It's wonderful to know that your experience with us met your expectations and we appreciate your feedback. Hope to be your choice of stay in the future again.

4/10 - 별로예요

Michael

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Never again.
There for a pre-cruise night. Ugh. Musty smelling room, awful mattress and bedding, elevators that didn’t work so you either had to take stairs or hope to use freight elevator when possible. The whole place just looked super tired and sad. I went in with low expectations and even those weren’t met. Glad it was for one night.
2023년 12월에 1박 숙박함
답변 제공: Ramy 님, 2023년 12월 25일
Thanks for staying with us. We appreciate your feedback!Best Regards Ramy ElamouryDirector of Front Office

10/10 - 훌륭해요

Shane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
We were able to check in early and schedule a later check out however these came at a very steep cost unexpected to us. We were additionally checked out if our room at 7:30am but prearranged a checkout for 12:00pm. So we were charged, overcharged and still did not get what we paid for.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Shane, it seems that your experience with the check-in and check-out services at Renaissance Fort Lauderdale Cruise Port Hotel wasn't quite what you had anticipated. It's disheartening to hear that the costs were unexpected and the scheduling wasn't fulfilled as planned. Rest assured, we'll work hard to ensure procedures are more consistently managed in the future. Your feedback plays a vital role in our effort to continually improve our guest experience.

2/10 - 너무 별로예요

Kimberly

2023년 12월에 1박 숙박함
답변 제공: Ramy 님, 2023년 12월 17일
Thanks for staying with us. We appreciate your feedback!Best Regards Ramy ElamouryDirector of Front Office

10/10 - 훌륭해요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Piscine pas très relaxante à proximité d'une rue bruyante
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Richard, je suis ravi de savoir que vous avez passé un agréable séjour au Renaissance Fort Lauderdale Cruise Port Hotel. Nous apprécions votre observation sur la piscine et nous comprenons que sa proximité avec la rue pourrait avoir affecté votre détente. Notre équipe recherche constamment des moyens d'améliorer l'expérience client et vos commentaires sont bénéfiques dans ce processus. Nous sommes impatients d'avoir l'opportunité de mieux vous servir à l'avenir.

10/10 - 훌륭해요

Carlos

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Carlos, it's fantastic to see your five-star rating of Renaissance Fort Lauderdale Cruise Port Hotel! We appreciate you choosing us for your stay and look forward to welcoming you back for another remarkable experience. Safe travels!

4/10 - 별로예요

PAUL

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ramy 님, 2023년 12월 7일
Thanks for staying with us. We appreciate your feedback!Best Regards Ramy ElamouryDirector of Front Office

6/10 - 괜찮아요

Francessca

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not coming back
Sheets were too small for the bed, so I did not sleep well. For $350 the sheets should have been right. Only one elevator was working. So it was a 10 to 15 min wait each time you needed to use. But the service elevator was working and you don’t have access to it. Tried the stairs they lead you outside so now you walk around the building to get to the lobby. I’m older and handicapped I can’t do this mess. Thanks for not much
2023년 12월에 1박 숙박함
답변 제공: Ramy 님, 2023년 12월 7일
Thanks for staying with us. We appreciate your feedback!Best Regards Ramy ElamouryDirector of Front Office

10/10 - 훌륭해요

Eric

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Eric, it's wonderful to hear that your stay at Renaissance Fort Lauderdale Cruise Port Hotel was a great experience. Our team members feel encouraged by your stellar evaluation. Thanks for taking a moment to rate us. We hope to welcome you back in the future!

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were delayed getting to the Hotel for check in due to traffic. I spoke with the manager around 2pm on day of check-in and they stated there would be no problem getting there later. We got to the property later that night and they gave our room away to someone else. We were left without a hotel room due to this happening. We will tell everyone we know never to book at this property in the future.
2023년 11월에 1박 숙박함
답변 제공: Ramy 님, 2023년 12월 3일
Thanks for staying with us. We appreciate your feedback!Best Regards Ramy ElamouryDirector of Front Office

10/10 - 훌륭해요

Carolina 님, Las Vegas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked this hotel to stay for a few hours before my flight at night after disembarking from a cruise trip. Paloma is amazing. She helped me with the early check in with ease and swift, without any hassle. The room is clean with a great city view. The early check out was equally painless and practical. Thank you for investing in such amazing human resources! Will definitely stay in this hotel again for my next cruise trip!
2023년 11월에 1박 숙박함
답변 제공: Ramy 님, 2023년 11월 28일
Thanks for staying with us. We appreciate your feedback!Best Regards Ramy ElamouryDirector of Front Office

10/10 - 훌륭해요

Denise

2023년 11월에 2박 숙박함
답변 제공: Ramy 님, 2023년 11월 28일
Thanks for staying with us. We appreciate your feedback!Best Regards Ramy ElamouryDirector of Front Office