객실 내 금고, 책상, 암막 커튼, 다리미/다리미판

서버번 스튜디오 포트스미스 여행 후기

2 out of 5
서버번 스튜디오 포트스미스
7501 Madison St, Fort Smith, AR

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 456개 이용 후기 중 243개" "
평점 8 - 좋아요. 456개 이용 후기 중 114개" "
평점 6 - 괜찮아요. 456개 이용 후기 중 46개" "
평점 4 - 별로예요. 456개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 456개 이용 후기 중 24개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Rita 님, Chaska

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
This was ok for the nightly rate. We did a short stay. Also pet friendly. Many workers stay here. They were respectful and we had no problems with noise. The hotel is in process of making surfaces easier to clean. Out linens were clean.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for the price
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Leane M

반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the fact you have the option to cook if you wanted to.
2024년 3월에 1박 숙박함
답변 제공: Ronika Morgan 님, 2024년 4월 3일
Thank you for choosing the Suburban Studios Fort Smith to serve as your "home away from home" during your time in the area.! Yes, our kitchenettes with full-sized refrigerators, stove tops and microwaves are great to cook your meal and a money saver while you are traveling! We would love the opportunity to welcome you back "home" next time you are in the area. Until then, we wish you happy and safe travels!

4/10 - 별로예요

Alan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2024년 3월 4일
Thank you for telling us about your experience. All of our guests feedback is of the utmost importance to us as it is what we use to improve our guests experience. We would love the opportunity of a "second chance" next time you are in the area. Until then, we wish you happy and safe travels.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Everything was more than satisfactory the inception of the shower. The showerhead was not lit all of the water through le at Fawcett.
2024년 1월에 1박 숙박함
답변 제공: Ronika Morgan 님, 2024년 1월 10일
Thank you for your review. We appreciate your feedback and would love the opportunity to welcome you back "home" next time you are in the area. Safe travels!

10/10 - 훌륭해요

zohaib

좋아요: 편의 시설/서비스
답변 제공: Ronika 님, 2024년 3월 4일
Thank you for taking the time to tell us about your experience. We appreciate you!

2/10 - 너무 별로예요

Debbie

가족 여행
We never got to stay there because the accommodations we asked for we’re not available we want our money back we stayed somewhere else. Let me know my number is 480-432-7598 my email address is lowercase letters DASGSTR 58@gmail.com
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Thanks for the feedback, Debbie. Please reach out to our hotel manager for assistance.

4/10 - 별로예요

Tina

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Check in staff rude, room dirty, smelled horrible. No blow dryer as advertised had to go out looking for one on thanksgiving day, no staff to ask. They closed down for over 24 hours. Have stayed here in the past, however will never stay again!
2023년 11월에 3박 숙박함
답변 제공: Ronika, General Manager 님, 2023년 11월 29일
Thank you for taking the time to tell us about your experience. Your feedback is of the utmost importance to us. Our front desk was closed on Thanksgiving Day, however we had a staff member on call at all time that was available to help with anything needed. We have extra blow dryers available at the front desk. We would love the opportunity of a second chance the next time you are in the area. Until then, we wish you happy and safe travels.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall it was pretty nice place to stay. The hostess was very nice and professional. I asked for a couple extra pillows, he said he would do it right away 2 or 3 minutes later delivered our pillows to our room. The only bad thing was the dog barking in the hallway several times through the night long echoing.
2023년 11월에 1박 숙박함
답변 제공: Ronika, General Manager 님, 2023년 11월 25일
Thank you for taking the time to tell us about your stay. We appreciate you!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The motel was a great value for the price, nice room, clean, and half a mile from McAlister's!
2023년 10월에 1박 숙박함
답변 제공: Ronika Morgan, GM 님, 2023년 11월 2일
Thank you for choosing the Suburban Studios Fort Smith to serve as your "home away from home" while you were in the area. We appreciate you taking the time to tell us about your experience! We would love the opportunity to welcome you back "home"next time you are in the area. Until then, we wish you happy and safe travels!

4/10 - 별로예요

Edgar

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Unfortunately, people smoke in this property all day long. Those who obey the rules went 3-5 ft outside the door and their smog would just get in the hotel because they're smoking just outside the door 🙄. The only bright spot from this experience was the gentleman at the front desk. He really went out of his way to be helpful. I hope he's compensated accordinly.
2023년 10월에 7박 숙박함
답변 제공: Ronika, GM 님, 2023년 11월 2일
Thank you for taking the time to tell us about your experience. I have shared your kind words to Kolton, we are beyond thankful to have him a part of our team. Your feedback is of the utmost importance to us as it is what we use to improve our guest experience. Please know that we hear what you say and will do our best to remedy the situation. We would love the opportunity of a second chance next time you are in the area. Until then, we wish you happy and safe travels!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place for short or long stay.
Delightful accommodations. Full sized refrigerator was nice. Some minor baseboard damage in bathroom, but nothing more than cosmetic. Great location.
2023년 10월에 2박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2023년 10월 21일
Thank you for choosing the Suburban Studios Fort Smith to serve as your home away from home! We appreciate you taking the time to tell us about your experience.

8/10 - 좋아요

Kevin

좋아요: 객실의 편안함
2023년 9월에 8박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2023년 10월 18일
Thank you for taking the time to tell us about your experience. We appreciate you!

8/10 - 좋아요

Christy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We needed to check in early due to traveling, the staff was pleasant and very quick to get us in our room, which was very considerate due to the fact we had an infant.
2023년 10월에 1박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2023년 10월 11일
Thank you for choosing the Suburban Studios to serve as your "home away from home" during your travels. We appreciate you taking the time to tell us about your stay! We would love the opportunity to welcome you back "home" next time you are in the area. Until then, we wish you happy and safe travels!

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place if price is right
답변 제공: Ronika Morgan, General Manager 님, 2023년 10월 3일
Thank you for your feedback!

4/10 - 별로예요

Kim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2023년 9월 27일
Kim, thank you for your feedback. All of our guest feedback is of the utmost importance to us as that is what we use to improve our guest experience. We would like the opportunity of a second chance the next time you are in the area. Until then, we wish you safe and happy travels.

10/10 - 훌륭해요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a last minute reservation while traveling. We were very surprised at the size & type of room for the price paid. The room had a full size refrigerator with a two burner cooktop stove & a dishwasher. It also had a desk & chair & a lounge chair. It was like a mini apartment! There’s a very nice patio area by the pool. Check in was extremely easy. There are eating places within walking distance. We will definitely stay here again when making this same trip.
2023년 9월에 1박 숙박함
답변 제공: Ronika Morgan 님, 2023년 9월 27일
Thank you for choosing the Suburban Studios to serve as your "home away from home" while your are in the area. We appreciate you taking the time to tell us about your experience. All of our guests feedback is of the utmost importance to us as that is how we approve our guest experience. We would love the opportunity to welcome you back "home" next time you are in the area. Until then, we wish you happy and safe travels!

8/10 - 좋아요

Sherrell

별로예요: 숙박 시설 상태 및 시설
Check in was okay. Front desk staff was friendly. Upon inspection, the TV in my room was not connected, there was no soap anywhere and the dishes had been left in the dishwasher (clean thankfully). Overall, the hotel needs to be renovated, top to bottom, such as doors and walls have paint repairs that don’t match.
2023년 9월에 1박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2023년 9월 27일
Thank you for choosing the Suburban Studios to stay as your "home away from home" while you were in the area. We appreciate your feedback! We are excited that we will receive a fresh coat of paint soon. We would love the opportunity to welcome you back next time you are in the area. Until then, we wish you safe and happy travels!

6/10 - 괜찮아요

Annell

연인과의 여행
별로예요: 편의 시설/서비스
Dishes remained in dishwasher. No coffee pot no coffee. No usb ports in room.
2023년 9월에 1박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2023년 9월 13일
Thank you for taking time to tell us about your experience. Dishes are washed and left in the dishwasher for your arrival due to COVID protocols. We do have coffee pots in rooms and available at the front desk for guests to use as well as a coffee station in the lobby. We would love the opportunity to welcome you back "home" next time you are in the area. Until then, we wish you safe and happy travels!

2/10 - 너무 별로예요

Patricia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 7박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2023년 9월 13일
Thank you for taking the time to fill out the survey about your experience. I would love the opportunity to hear your feedback as our guests feedback is of the utmost importance to us as it is what we use to improve our guest experience. We would love the opportunity for a second chance the next time you are in the area. Until then, we wish you happy and safe travels!

8/10 - 좋아요

Sam

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Ronika Morgan, GM 님, 2023년 9월 6일
Thank you for choosing the Suburban Studios Fort Smith and taking the time to tell us about your stay. All of our guests feedback is of the utmost importance to us as that is how we improve our guest experience. We would love the opportunity to welcome you back "home" next time you are in the area. Until then, we wish you happy and safe travels!

8/10 - 좋아요

Ted

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Ronika, General Manager 님, 2023년 9월 13일
Thank you for choosing the Suburban Studios to serve as your "home away from home" while you were in the area. We appreciate you taking the time to tell us about your experience. We would love the opportunity to welcome you back "home" next time you are in the area. Until then, we wish you happy and safe travels!

10/10 - 훌륭해요

Shaletha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grateful
The room was very nice when I got there cleaned up and very comfortable.
2023년 8월에 1박 숙박함
답변 제공: Ronika 님, 2023년 8월 10일
Thank you so much for choosing the Suburban Studios to serve as the "home away from home" during your time in the area. We appreciate you taking the time to tell us about your stay. We look forward to the opportunity to welcome you back "home" next time you are in the area. Until then, we wish you happy and safe travels!

10/10 - 훌륭해요

Thomas

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 22일
Thanks for the great review, Thomas. We hope to see you again soon.

8/10 - 좋아요

Fernando

출장 여행
Habia cucarachas en la habitación
2023년 7월에 1박 숙박함
답변 제공: Ronika, General Manager 님, 2023년 8월 9일
Thank you for choosing the Suburban Studios to serve as your "home away from home" during your time in the area. We appreciate you taking the time to tell us about your experience. We would love the opportunity to welcome you back "home" next time you are in the area. Until then we wish you safe and happy travels!

4/10 - 별로예요

Christopher

2023년 6월에 1박 숙박함
답변 제공: Ronika, General Manager 님, 2023년 8월 9일
Thank you for taking the time tell us about your experience. We take all guest feedback of the utmost importance as that is how we improve our guests experience. We would love the opportunity for a second chance next time you are in the area. Until then, we wish you happy and safe travels!

10/10 - 훌륭해요

Colter

2023년 6월에 1박 숙박함
답변 제공: Ronika, General Manager 님, 2023년 8월 9일
Thank you for choosing the Suburban Studios Fort Smith for to serve as your "home away from home" during your time in the area. We appreciate you taking the time to tell us about your experience!

8/10 - 좋아요

Karen

2023년 6월에 2박 숙박함
답변 제공: Ronika, General Manager 님, 2023년 8월 9일
Thank you for taking the time to tell us about your experience. We appreciate your feedback!

10/10 - 훌륭해요

Jimmy

2023년 5월에 1박 숙박함

4/10 - 별로예요

Chris

출장 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not as good as last visit
The sink bowl was cracked and some parts were missing from sink. Third floor where I stayed smelled very strongly of marijuana smoke in the hallway. I signed a non smoking agreement. Apparently some visitors don’t folllow that. At ALL.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Kovey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very professional staff and simple checkin process
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

keith

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Ok
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Elizabeth

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cockroaches everywhere. I found several cockroaches going across the kitchen floor area and up the door to the room. I also saw one crawl into the alarm clock on the bedside table. The kitchen floor was filthy and the carpet and chair were badly stained. The room smelled like stale cigarette smoke. I kept all the lights on to try to prevent cockroaches from coming towards the bed as I *tried* to sleep.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had a great stay here ! We loved it very comfortable environment and the staff was great
2023년 5월에 1박 숙박함

4/10 - 별로예요

Chris

2023년 4월에 5박 숙박함

2/10 - 너무 별로예요

Melissa

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing this property is so dirty The so called queen suite with couch is so bad an old worn out spring mattress There was a note that the exterminator was coming on the door! It speaks for itself Everything I’ve tried to book with Expedia terrible!! They owe me a $100 credit from a very bad bed bug hotel inLittle Rock when you try to use it for a room it seems to get blocked!
2023년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Check in and check out are easy. The staff is helpful and friendly. This is a value hotel, and not the cleanest looking, but for a good rest and launch point it’s ok. I’d use it again, because of the price.
2023년 4월에 5박 숙박함

2/10 - 너무 별로예요

David

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roach Infested DUMP
I would say this place was a dump but that would be an insult to other dumps. This is the worst hotel I have stayed at in YEARS. The front desk closes at 10 and if you arrive after that you have to wait for someone to get out of bed and come down. In my case it was a very irritated person that was clearly mad they had to do their job, and she didnt even bother to look presentable, she came down in her pajamas and bathrobe. The place was FILTHY everywhere. I was awakened in the middle of the night by a COCKROACH crawling across my neck. I didnt shower because there were more cockroaches in the tub. I couldnt check out in the morning because the front desk does not open until 9AM. This hotel should be investigated by the state health department and condemned. Loud music was playing from 3-5 AM but there is nobody at the front desk so you cant complain. Choice Hotels should be MORTIFIED to have their name associated with this property.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Nisha

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

4/10 - 별로예요

Daisy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the most part our stay was quiet. The tvs need updated. They were hard to hear. Thwre was a cockroach problem that they didnt bother to inform us of. We did get comped after waking up with an uninvited pest IN the bed. Cleanliness coukd have been much better. Linens were clean and comfy. Bed was amazing. No breakfast. No staff available most of the time. Walls are super thin and you hear every step they make in the hall. And every door slams and you feel it in your soul every time.
2023년 2월에 2박 숙박함
답변 제공: Ronika 님, 2023년 2월 21일
Thank you for taking the time to let us know about your experience. Our guest feedback is of the upmost importance to us as it is what we use to improve our guest experience. We would love the opportunity of a second chance the next time you are in the area. Until then, we wish you safe travels!

2/10 - 너무 별로예요

Braci

2023년 1월에 1박 숙박함
답변 제공: Ronika 님, 2023년 2월 21일
Thank you for your review. All of our guest feedback is extremely important to us as it is what we use to improve our guest experience. We would love the opportunity to have a "second chance" the next time you are in the area. Until then, we wish you happy and safe travles.

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Andy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place really has been run down. Used to be Candlewood suites and was nice and clean but NO LONGER
답변 제공: Ronika 님, 2023년 2월 21일
We thank you for taking the time to review the Suburban Studios Fort Smith. I apologize that your experience did not meet your expectations. We pride ourselves and creating a clean and comfortable experience for all of our guest and would love the opportunity of a "second chance" the next time you are in the area. Until then, we wish you safe and happy travels.

6/10 - 괜찮아요

Lori

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointed
This property is doing construction but they do not clean up at the end of the day. Signs everywhere non smoking, but our room reeked of musty cigarettes and funky air spray - yuk! No coffee in room or lobby or anywhere I could find!! Only 1 tiny bar of soap in the whole room. No shampoo or conditioner. No one at front desk from 10 pm to 9 am. Comfortable bed! Just expected more for $$$.
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Joe

2022년 10월에 1박 숙박함
답변 제공: Ronika, GM 님, 2022년 10월 27일
Thank you for taking the time to review the Suburban Studios Fort Smith. Your feedback is of the utmost importance to us as it is what we use to improve our guest experience. We would appreciate the opportunity to have a second chance the next time you are in the area. Until then, we wish you happy and safe travels.

2/10 - 너무 별로예요

Heath

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was over booked and I need a refund from you, I couldn’t stay at that hotel
2022년 9월에 1박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2022년 10월 3일
Hi Heath. Thank you for reaching out to us. The refund will come from the source that you booked from as we did not charge your card. If you have any issues please do not hesitate to reach out to me.

8/10 - 좋아요

Meghan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly, the rooms were very clean, unfortunately some of the guests are less appeasing to be around. If your traveling for work request to be anywhere except the 3rd floor which is the “family floor” so the noise level was high. Then someone was smoking in hallway and set the fire alarm off at 1:00am! Other than some of the patrons the hotel was nice and comfortable and in a convenient location
2022년 7월에 8박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2022년 8월 12일
Thank you for choosing the Suburban Extended Stay Fort Smith to serve as your "home away from home" while you are in the area. We appreciate you taking the time to review the hotel. All of our guest feedback is important to us as that is what we use to improve our guest experience. We hope we have the opportunity to welcome you back "home" next time you are in the area. Until then, we wish you safe travels!

2/10 - 너무 별로예요

Angie

2022년 7월에 2박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2022년 8월 4일
Thank you for taking the time to review the Suburban Studios Fort Smith. We value all of our guest feedback as it is what we use to improve our guest experience. Thanks!

2/10 - 너무 별로예요

Thomas

2022년 6월에 1박 숙박함
답변 제공: Ronika Morgan, General Manager 님, 2022년 7월 28일
Thank you for taking the time to review the Suburban Studios - Fort Smith. It is our desire for each guest to have a positive experience and choose the Suburban Studios as their "home away from home" again. We take each survey to heart and use it to improve our guest experience.