외관

모텔 6 밴 뷰런 아칸소 여행 후기

2 out of 5
모텔 6 밴 뷰런 아칸소
3200 Alma Hwy, Van Buren, AR

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 431개 이용 후기 중 183개" "
평점 8 - 좋아요. 431개 이용 후기 중 145개" "
평점 6 - 괜찮아요. 431개 이용 후기 중 53개" "
평점 4 - 별로예요. 431개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 431개 이용 후기 중 29개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

PHONG 님, Lemon grove

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like this place
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Hi Phong,We are thrilled to hear that you enjoyed your experience with us! Thank you for taking the time to share your feedback, and we look forward to welcoming you back soon for another fantastic visit.

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was great for what we need for the eclipse!
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 12일
Hi Donald,Thrilled to hear that our hotel met your needs during the eclipse! It was a special event, and glad that you chose to stay with us. If you have any feedback or suggestions for how we can make your next stay even better, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again in the future!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Hi Mary,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!

2/10 - 너무 별로예요

Dustin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I want a refund
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Hi Dustin,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. If you have any further concerns please call up the property for the resolution.

8/10 - 좋아요

Peter

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great cheap place to stay.. friendly and quite clean ..
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 30일
Hi Peter,Thank you for your kind words and positive feedback! We're delighted to hear that you found our establishment friendly and clean. Maintaining a welcoming and hygienic environment for our guests is always our top priority. We appreciate your recognition and hope to have the pleasure of hosting you again in the future!

2/10 - 너무 별로예요

Gina

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Horrible area. Loud banging at midnight then yelling for hours then 4 squad car a then more yelling.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 26일
Hi Gina,We deeply apologize for the disturbance you experienced during your stay. Ensuring a peaceful and comfortable environment for our guests is a top priority. We will investigate the incident and take appropriate measures to address any issues related to noise disturbances or safety concerns in our area. Your feedback is valuable to us, and we appreciate your understanding.

8/10 - 좋아요

Janet

2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Janet,We are glad you had a nice stay with us and appreciate this wonderful stay rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Hi John,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

Scarcianna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
After my husband gave our baby a bath, he pulled the stopper up out of the drain. Some kind of copper looking stuff started coming up out of the drain. Because of this we booked the next night for a non smoking room so we could move rooms. When I showed the woman in the office she was nonchalant and said she'd have maintenance take a look. Then when I asked about moving rooms she said she couldn't move us at first. Then I told her we booked a non smoking instead of a smoking room and she replied that doesn't matter I can't move you I have reservations coming in. And I told her when I booked the room there were 3 available before I confirmed the booking. She said she had to get permission and would let us know if she got it. So we just cancelled the booking and made a reservation for somewhere else. When we were leaving she came up and asked if we were ready to move rooms and we told her we were actually just gonna leave. I recommend the Van Buren Inn. They're cheaper and so much nicer with way better customer service.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, easy check in
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 9일
Hi Tara,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 - 좋아요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 5일
Hi Phil,Appreciate you for taking the time to give us a 4-star rating. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience

10/10 - 훌륭해요

Cody

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 12일
Hi Cody,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Cody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well kept and maintained staff is very respectful and helpful
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 12일
Hi Cody,Glad to hear that you had a wonderful experience with us and that our staff's dedication to maintaining a high level of service made your stay enjoyable. Providing excellent service and ensuring our guests feel respected and supported are top priorities for us, and delighted that our efforts made a positive impact on your stay.

8/10 - 좋아요

Richard

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean place for a motel. Nice for passing through
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 31일
Hi Richard,Thank you for your positive review! We're pleased to hear that you found our motel to be clean and suitable for a comfortable stay while passing through. Providing a welcoming and well-maintained environment is a priority for us, and we appreciate your feedback. If your travels bring you through again, we'd be delighted to host you once more.

8/10 - 좋아요

Kristin

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Hi Kristin,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

8/10 - 좋아요

Diana

It was a good place to stay.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Hi Diana,We're glad to hear you had a good stay with us. Thank you for the positive feedback and the 4/5 rating. We appreciate your support and hope to have the pleasure of hosting you again in the future.

10/10 - 훌륭해요

David

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 5일
Hi David,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 9일
Hi Gary,Thank you for positively rating your stay!Lilith#Team6

10/10 - 훌륭해요

Fort

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Hi Fort,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 20일
Hi Charles,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 - 훌륭해요

Shana

2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Hi Shana,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had two rooms One was good The second one had a terrible smell coming from heater (237)
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi John,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value
Clean. Great value.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Hi Richard,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 - 훌륭해요

Tammie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 16일
Hi Tammie,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 - 훌륭해요

Natalie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent facility, staff and area.
2023년 11월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 16일
Hi Natalie,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

summer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 16일
Hi Summer,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 - 훌륭해요

Stephanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid choice
This was my second time staying at the Van Buren Motel 6 for a work trip (my first visit was in 2018), and the place is just as solid as I remembered. The staff is friendly, the room was clean and well maintained, and the bed was cozy. As a solo female traveler, I’d like to note that I felt safe at this motel. If I find myself in Van Buren again, I will choose this motel!
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 16일
Hi Stephanie,Thank you so much for choosing to stay with us again and for taking the time to share your positive experience! We're thrilled to hear that your second visit was as solid as the first, with friendly staff, clean and well-maintained rooms, and a cosy bed. Your safety and comfort are of the utmost importance to us, and we're delighted to know that you felt secure during your stay. We appreciate your loyalty and look forward to welcoming you back to the Van Buren Motel 6 whenever your travels bring you to the area again.

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything about this property.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 9일
Hi Deanna,That's wonderful to hear! We're thrilled that you had a positive experience at our property. If there's anything specific you'd like to highlight or any special requests you have in mind for your next visit, please feel free to let us know. We look forward to welcoming you back!

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 7일
Hi Ronald,We are pleased to hear that you found our parking facilities convenient. Providing hassle-free parking is important to us, and glad to know that it met your expectations. If there's anything else you'd like to share about your stay or any specific aspects that stood out to you, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean!
Friendly front desk staff. Very clean rooms, well lit, great condition. Felt safe. Wish ALL Motel6's could be like this.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 7일
Hi Christine,Thank you for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience during your stay. It's fantastic to know that you found our rooms exceptionally clean, and well-maintained, and felt safe throughout your visit. We appreciate your kind words about our front desk staff as well. Your feedback is valuable to us, and we'll continue to strive for excellence. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was clean.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 7일
Hi Edward,We are overjoyed to hear that you were pleased with the cleanliness. Maintaining a hygienic environment is a top priority for us, and we're delighted to know that it made a positive impact on your stay. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another excellent experience in the future. Thank you for your kind words!

8/10 - 좋아요

Trina

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice staff and quiet
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Hi Trina,We are glad to hear that you had a positive experience with our staff and that you found the environment to be quiet. Providing a pleasant and peaceful stay is important to us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future! Safe travels!

8/10 - 좋아요

Kristin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice, decent place to stay.
The room was not immaculately clean, but it was decently clean. The hotel clerk was very friendly and helpful. The motel was a nice, convenient place for us to stay.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Hi Kristin,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our motel to be a nice and convenient place for your stay. We appreciate your kind words about our friendly and helpful hotel clerk. We also take note of your comments about the cleanliness of the room, and we'll use this feedback to make improvements. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 - 좋아요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good room for the night, but the floor in the room hadn’t been mopped recently and was dirty.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 7일
Hi Scott,Glad to hear that you had a satisfactory stay overall. However, we apologize for the oversight regarding the cleanliness of the floor in your room. This does not meet our usual standards. We will address this promptly to ensure a more pleasant experience for our guests in the future. If there's anything else you'd like to discuss or if you have any further comments, please feel free to reach out. We hope to have the opportunity to welcome you back for an improved stay.

10/10 - 훌륭해요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice comfortable place to stay with your pets.
It is a nice motel, great for people with pets. The check in clerk is very nice. No issues. We stayed for 3 nights and will definitely return to this motel whenever we are in Van Buren and need a place to stay.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 7일
Hi Kristin,Thank you for sharing your positive experience with us. We're delighted to hear that you had a comfortable and pleasant stay, especially with your pets and you had no issues during your 3-night stay. We look forward to welcoming you back whenever you're in Van Buren and need a place to stay. Your feedback is greatly appreciated, and we're committed to providing you with excellent service in the future.

4/10 - 별로예요

John

별로예요: 숙박 시설 상태 및 시설
Old nasty
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 7일
Hi John,I'm truly sorry to hear that your experience did not meet your expectations. We appreciate your candour and will use this input to make necessary improvements. If you would like to share any specific details or have any further comments, please don't hesitate to reach out. Thank you for bringing this to our attention.

4/10 - 별로예요

Marcia

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
We had issues with our card room keys. They couldn’t make the key card when we got there and then the next day it wouldn’t work when we came back from shopping. Also no elevator to get to second floor. Not enough parking spaces for customers. Would not recommend staying here.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 23일
Hi Mardia,I'm truly sorry to hear about the challenges you encountered during your stay with us. The issues with your room keys and the lack of an elevator and parking spaces are certainly not up to our usual standard. Your feedback is valuable to us, and we will be working diligently to address these concerns and make the necessary improvements. Thank you for bringing this to our attention, and we hope you might reconsider staying with us in the future to experience a more seamless and enjoyable visit.

8/10 - 좋아요

Ann

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bama
We thought we were getting queen beds and they were smaller. Had 3 people and 2 struggled with the small bed. Not good sleep. Dead bugs in the bathroom. You get what you pay for. No shampoo’s conditioner, just a small bar of soap. No tissue and the thinnest toilet paper ever. Will not do a motel 6 again.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 23일
Hi Ann,Your feedback regarding the amenities provided is duly noted, and we will be reviewing our offerings to ensure they meet the expectations of our guests. We genuinely appreciate your input, and I regret that your experience did not meet your standards. We hope you might consider giving us another opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and quiet
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 18일
Hi Sheila,We're delighted to hear that you found your stay with us to be both clean and peaceful. Maintaining a serene environment is a priority for us, and cleanliness is of utmost importance. Hope you have any further needs or requests, please don't hesitate to let us know. We look forward to hosting you again in the future!

6/10 - 괜찮아요

Maxine

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 18일
Hi Maxine,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 - 너무 별로예요

Julie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Disappointed
The sheets were dirty. Open bar of soap was put back in the wrapper and maid put back to use again. Trash behind head of bed. We really liked this motel before but tbis time was Very Disappointing and we had a baby with us this time. May not stay there again due to it being dirty.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 10일
Hi Julie,Our team sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - 너무 별로예요

Binh

별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 10일
Hi Binh,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 - 좋아요

Sue

연인과의 여행
좋아요: 직원 및 서비스
Friendly staff but rooms were not very clean. Restaurant next door had great food and reasonable prices. I always want free breakfast but at least they had coffee this time!
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 28일
Hi Sue,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and enjoyed the convenience of the restaurant next door. We apologize for any inconvenience caused by the cleanliness of the rooms and assure you that we take this feedback seriously. We appreciate your suggestions and hope to have the opportunity to welcome you back for an improved experience.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 22일
Hi Thomas,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 11일
Hi Andrew,Thank you for the 10-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

10/10 - 훌륭해요

joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 11일
Hi Joan,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - 너무 별로예요

blanca m

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Poor customer service and Dead bugs on room floor.
Customer service was awful 😞. The person at front desk did not speak good English and could not find my reservation nor could read my receipt to see I had already paid for my room online. At 9:00am room service came to open the door and said check out time is 11:00am. No shampoo given .
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 6일
Hi Blanca,We sincerely apologize for the poor customer service you experienced during your stay, and we deeply regret the issues you encountered with our front desk staff and room service. This is not the level of service we strive to provide, and we will immediately address these concerns with our team to ensure improved communication and service quality. Providing essentials like shampoo is a standard practice, and we apologize for any oversight in this regard. Your feedback is essential in helping us enhance our guest experience, and we hope you'll consider giving us another opportunity to provide you with the quality stay you deserve in the future. Thank you for bringing these issues to our attention.

8/10 - 좋아요

Kaileigh

좋아요: 청결 상태, 객실의 편안함
The people were very friendly at check in even though I caught them during shift change. The rooms were surprisingly decent. Only downfall was that they ask for pets to stay off grass, where else are they supposed to do their business?
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 4일
Hi Kaileigh,Thank you for your kind feedback about our friendly staff and the quality of our rooms. We appreciate your understanding, even during our shift change. Regarding the request for pets to stay off the grass, we understand your concern, and we apologize for any inconvenience. We'll certainly consider this feedback as we work on providing more convenient options for our pet-owning guests. Your input is valuable, and we look forward to welcoming you back for another comfortable stay in the future. Thank you for choosing our hotel.

8/10 - 좋아요

Tanner

2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 21일
Hi Tanner,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!