외관

컴포트 인 & 스위트 모나한스 I-20 여행 후기

2.5 out of 5
컴포트 인 & 스위트 모나한스 I-20
2200 S Stockton St, Monahans, TX

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 152개 이용 후기 중 64개" "
평점 8 - 좋아요. 152개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 152개 이용 후기 중 22개" "
평점 4 - 별로예요. 152개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 152개 이용 후기 중 10개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Leonardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No limpian los cuartos
2024년 3월에 4박 숙박함
답변 제공: Adam 님, 2024년 3월 24일
Thank you for your online review. We do clean rooms after every third day just like most hotel chains. If you are only stay for 2 nights we don’t service your room unless upon request. I am sorry if upon checkin you didn’t understand the policy or it wasn’t explained to you, but I will reinforce it with our front desk. I am glad to here the rest of your stay was great. Safe travels.

4/10 - 별로예요

Rebecca

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
If you are staying for more than one night you have to ask for your room to be cleaned. So the first night I had to go ask for more toilet paper. I thought maybe they forgot my room. The second night it was obviously not cleaned and I had to ask for more towels. I tried to tell the morning receptionist but she was outside smoking and talking to her boyfriend. God forbid I disturb her. I would Not stay here again. Also the pool is closed!!
2024년 3월에 3박 숙박함
답변 제공: Eric 님, 2024년 3월 15일
Thank you for your online review. I’m sorry that we fell short during your stay. For a two day stay we don’t perform housekeeping, we do this upon request or every third day or unless you’re staying weekly which is once a week. What most people do like you did as you know if they need some towels or anything extra they can ask the front desk. We do take care of it which the front desk did do for you as you stated. The pool is closed for treatment at this time, but we hope to have it open very soon. Thank you again for your understanding. Safe travels.

10/10 - 훌륭해요

Natasja

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Commercial truck parking next door and across the street
2024년 3월에 3박 숙박함
답변 제공: Adam 님, 2024년 3월 11일
We appreciate your online review and happy you enjoyed your stay. Hope to see you back when in the area.

10/10 - 훌륭해요

William

출장 여행
좋아요: 편의 시설/서비스
Nice place to stay. Everyone was nice and polite.
2024년 2월에 9박 숙박함
답변 제공: Adam 님, 2024년 2월 21일
Thank you for your online review and are so happy to hear you enjoyed your stay. I will share your comments with the staff. Thank you again and hope to see you back when in the area.

4/10 - 별로예요

vianey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had to change rooms three times... all rooms were dirty. Sheets and pillows were nasty they had blood stains. We tried goung to the swimming pools, and it was super durty. The worst part was the jacuzzi.. it had mold everywhere. Never again would i stay.
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 9일
Dear Vianey,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The vent in the bathroom is molded. The indoor pool smelled like gas. It was cold. Mirrors were dirty. Lights had shorts. Lights disnt work. I can keep going. Will never stay here again. Nor will i tell anyone to stay here.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Joe

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
checking out was terrible
2023년 10월에 2박 숙박함
답변 제공: Adam 님, 2023년 10월 22일
We appreciate your online review and I am sorry about the confusion during your checkout you experienced with the front desk. I am glad I could answer at 7 am on a Sunday and get you taken care of Joe. Thank you again and we hope to service your lodging needs again.

8/10 - 좋아요

curtis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 22일
We appreciate your online review and hope to see you back when in the area. Thank you again and we hope to service your lodging needs again. Let us know how we can improve to get a 10 out of 10 on your next stay. Safe Travels and have a great holiday season.

8/10 - 좋아요

mirza

좋아요: 편의 시설/서비스
Excellent hotel
2023년 10월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 22일
We appreciate your online review and hope to see you back when in the area. Thank you again and we hope to service your lodging needs again. Safe Travels and have a great holiday season.

10/10 - 훌륭해요

marcquise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice
2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 10월 22일
We appreciate your online review and hope to see you back when in the area. Thank you again and we hope to service your lodging needs again. Safe Travels and have a great holiday season.

4/10 - 별로예요

LESLIE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
100% CARELESS
First, the reception is very slow, the cleaning is terrible, the entire hotel smells very bad, the carpets are super dirty, the jacuzzi has not been working, I guess it has been a long time ago because it is dirty and plastered, the pool is very dirty and full of insects, the bathroom The room is the worst, it smells of urine, day and night, regarding the service: the waitress entered the room despite having the do not disturb sign, she did not knock on the door and did not apologize either, the breakfast is fine, but they lack the courtesy employees! I do not recommend it and I will not return!!
2023년 9월에 1박 숙박함
답변 제공: Adam 님, 2023년 9월 10일
Thank you for choosing Comfort Inn & Suites Monahans and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 - 너무 별로예요

JIMMY

별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Nid 님, 2023년 8월 26일
Jimmy, I’m the one that checked you in. Your racist and sexist questions were disgusting and disturbing. I’m not surprised at your review though I try to see the good in everyone it’s hard to see the good in you. I hope you can find the help that you need.

6/10 - 괜찮아요

Karla

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Adam 님, 2023년 8월 4일
Karla, we appreciate your review and glad you felt it met your expectations. Please let us know how we can earn a 10 out of 10 on your next stay. Again, we appreciate the online review and hope to see you back when in the area. Safe travels.

10/10 - 훌륭해요

Lilly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service
2023년 5월에 3박 숙박함
답변 제공: Adam 님, 2023년 5월 30일
So happy you enjoyed your stay. Hope to see you back when in the area. We will share you comments with staff.

8/10 - 좋아요

Robert

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was fine until my next to last day. I got home from work and there was a roach in my bathroom sink and when I pulled back covers and moved the pillows a small roach crawled out from between the pillows
2023년 4월에 4박 숙박함
답변 제공: Nicole 님, 2023년 5월 11일
Dear Robert, Thank you for taking the time to review your recent stay at The Comfort Inn & Suites Monahans. On behalf of our entire team, I would like to apologize for failing to exceed your expectations for our hotel. Your satisfaction is important to us. We will use your feedback to improve our housekeeping and maintenance operations for you and our future guests.I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience.

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Adam 님, 2023년 4월 24일
Thank you for your online review. Share your feedback with the staff me up to see you back when you’re in the area. Safe travels.

8/10 - 좋아요

VICTOR HUGO

2023년 4월에 1박 숙박함
답변 제공: Adam 님, 2023년 4월 24일
We appreciate the online review. Thank you so much for the kind comments. Please let us know how we can earn a 10 out of 10. We look forward to seeing you back when you’re in the area. ThanWe appreciate the online review. Thank you so much for the kind comments please let us know how we can earn a 10 out of 10. We look forward to seeing you back when you’re in the area. Thank you again for giving us an opportunity to serve. Your lodging needs. Safe travels.k you again for giving us an opportunity to serve. Your lodging needs. Safe travels.

6/10 - 괜찮아요

Nathaniel

2023년 2월에 8박 숙박함
답변 제공: Adam 님, 2023년 3월 27일
Thank you for your online review. Please let us know how we could have earned a 5 out of 5. We hope you give us another opportunity to service your lodging needs when in the area. Safe travels.

10/10 - 훌륭해요

Rick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Adam 님, 2023년 12월 5일
Appreciate the online reviewing so happy you enjoyed your stay. We hope to see you back when in the area. Have a great holiday season.

10/10 - 훌륭해요

Charles W

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything I could expect
2022년 12월에 1박 숙박함
답변 제공: Adam 님, 2022년 12월 31일
Charles were so happy you enjoyed your experience at the hotel. Thank you for sharing it please from the Comfort team here in Monahans, have a great new year!!Safe travels!

8/10 - 좋아요

Mayra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Adam 님, 2022년 10월 1일
We appreciate the online review. We're so happy you enjoyed your stay. Please let us know how we can earn a 10 out of 10 on your next stay. We hope to see you back when in the area. Safe travels.

10/10 - 훌륭해요

Nancy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Adam 님, 2022년 7월 25일
You appreciate the online review and so happy you enjoyed your stay. I hope to see you back when in the area. Safe travels.

6/10 - 괜찮아요

Dennis

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Nohemi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

4/10 - 별로예요

Marcy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful time
I had to get a new key everyday. There were roaches and bugs everywhere. The pool was locked and you had to get an employee to open it each time. There was never anyone at the desk. The hotel need improvements.
2022년 5월에 6박 숙박함
답변 제공: Adam 님, 2022년 6월 20일
We appreciate the online review. It looks like we fell short during your stay. Appreciate you letting us know where we could need improvement. The pool is locked to limit the number of people that go inside the pool area.

2/10 - 너무 별로예요

JoAnn

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property not well maintained. Breakfast was subpar
2022년 5월에 1박 숙박함
답변 제공: Tracy 님, 2022년 5월 12일
JoAnn, I am sorry to hear about your recent experience with us. I want you to know we take feedback like this very seriously. I appreciate you letting us know where we fell short. It doesn't sound like we met our normal standards for room condition with the lights being out. I know I personally helped you with Breakfast, so not sure what I missed on that I didn't help you with, but I will use this as a training experience to ensure it doesn't happen again. I do hope you will consider staying with us again and hope everything else at the property was satisfactory during your stay.

2/10 - 너무 별로예요

Sadie

2022년 1월에 1박 숙박함
답변 제공: Adam 님, 2022년 3월 30일
Thank you for the online review. I am sorry we feel short. Please let us know how we can improve. Safe Travels.

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Adam 님, 2022년 2월 2일
Thank you for the online review. We are so happy you enjoyed your stay. We hope to see you back when you’re in the area. Safe travels.

2/10 - 너무 별로예요

Lorenzo

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Night shift was rude
2022년 1월에 1박 숙박함
답변 제공: Adam 님, 2022년 1월 20일
I am sorry you felt the front desk was rude when you took items from our market without payment. I appreciate you letting us know. We hope you give us an opportunity to service your needs in the future.

10/10 - 훌륭해요

Kindra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean & Comfy
It was great the bed was extremely comfy two gas stations right next to us all around fabulous hotel
2021년 11월에 2박 숙박함
답변 제공: Adam 님, 2021년 12월 6일
We appreciate the kind comments and are happy to hear you enjoyed your stay! We hope to see you back. Happy Holidays and safe travels.

6/10 - 괜찮아요

Tasha

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
The staff were very friendly and kind . My concern was when my daughter untucked the sheet and cover there was a huge yellow spot on one side and a brown on the other so she ended up sharing a bed with her sister when I brought it up all that was said is are you serious? And besides the m&m in the bathroom and the pool being closed that about sums it up for our stay
2021년 11월에 2박 숙박함
답변 제공: Adam 님, 2021년 12월 3일
Tasha, we appreciate the online review and are so sorry we fell short during your stay. I have spoken to the staff on how to better handle these situations in the future so I appreciate you bringing it up. We hope you have a Happy Holiday and hope you give us another chance when in the area. Safe Travels.

8/10 - 좋아요

Dora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfort stay
2021년 11월에 1박 숙박함
답변 제공: Adam 님, 2021년 11월 28일
We appreciate the online review Dora. We hope to see you back and are so happy we were able to service your lodging needs. Please from the Comfort Monahans team have a very happy holidays. Safe travels.

8/10 - 좋아요

Graciela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick overnight but pleasantly uneventful.
2021년 10월에 1박 숙박함
답변 제공: Adam 님, 2021년 10월 12일
Thank you for the online review and happy to hear you did not have any issues during your overnight stay. Please let us know how we could have earned a 10 out of 10. We hope to see you back when in the area. Thank you again for giving us an opportunity to service your lodging needs. Safe Travels and Happy Holidays!

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here is absolutely amazing! They are caring and concerned about not just your stay but you as an individual.
2021년 9월에 1박 숙박함
답변 제공: Adam 님, 2021년 9월 17일
Thank you so much for your online review! We are happy to hear that you enjoyed your stay Scott. It was truly our pleasure to have you stay with us. The staff truly appreciated the flowers. Thank you again and we wish you all safe travels and a prosperous rest of the year!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best of the best!
This property is exceptional. We will definitely be back
2021년 9월에 3박 숙박함
답변 제공: Adam 님, 2021년 9월 17일
Thank you so much for your online review! We are happy to hear that you enjoyed your stay. I will share your comments with the staff. Thank you again and we wish you all safe travels and a prosperous rest of the year!

10/10 - 훌륭해요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is kept clean but is a tad older than other properties in the area. However the rooms are clean and the staff has been so kind and thoughtful. They see to it that i leave each day with a smile and in hopes of a better day for my family.
2021년 8월에 6박 숙박함
답변 제공: Adam 님, 2021년 9월 7일
Scott, thank you for your kind and thoughtful comments. I will share them with the staff. Thank you for the flowers as well. If you need anything during your stay please do not hesitate to ask.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Adam 님, 2021년 8월 27일
Lisa thank you for your online review. Super happy that you loved the hotel. The staff works very hard and I will share your comments with them. Thank you again and we hope to see you back when in the area. Safe Travels.

6/10 - 괜찮아요

Nikki

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Upkeep lacking…
I think with the pandemic, they are not having great success with cleaning and upkeep. Could have just been our room. The morning desk person was friendly, and the breakfast and that area were well kept.
2021년 8월에 1박 숙박함
답변 제공: Adam 님, 2021년 8월 21일
Nikki, we appreciate the online review and am very sorry about the room condition you experienced at the hotel. I'm sure the staff would have changed your room had you asked, but thank you for letting us know where we fell short and also were we did well. With the pandemic things have been challenging, not just for us, but for everyone, everywhere. I will make sure this room gets worked on next by our maintenance team. Thank you again and we hope you give us another opportunity if in the area. Safe Travels.

8/10 - 좋아요

Shirley

2021년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet location; very comfortable bed.
2021년 7월에 1박 숙박함
답변 제공: Adam 님, 2021년 7월 21일
We appreciate the online review. Let us know how we could have earned 5 out 5. We hope to see you back and glad you enjoyed your stay. Safe Travels.

4/10 - 별로예요

Javier

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not good
Pool was not open due to pumps filters down ..ice machine broke ..smelled like oilfield..front door was broken..beds were good..but thats it
2021년 7월에 1박 숙박함
답변 제공: Adam 님, 2021년 7월 16일
Javier, we appreciate the online review and am happy we were able to accommodate your request for a 3rd floor room overlooking the parking lot and you were able to get a good nights rest. I do apologize for the pool and ice machine. We are working hard to get these amenities up and going so our guests can enjoy while staying.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 2박 숙박함
답변 제공: Adam 님, 2021년 6월 14일
We appreciate the online review. Please let us know how we can earn a 10 out of 10 on your next stay! We hope to see you back. Safe Travels from the Comfort Monahans Team!

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly/helpful staff
2021년 6월에 7박 숙박함
답변 제공: Adam 님, 2021년 6월 13일
Thank you for your online review so glad you found the staff helpful and courteous. We hope to see you back when you’re in the area. Safe travels.

10/10 - 훌륭해요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was very clean and comfortable
2021년 5월에 1박 숙박함
답변 제공: Adam 님, 2021년 5월 30일
Thank you for your online review Tina. We are so happy you enjoyed your stay! Safe Travels and hope to see you back.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great one-night stay for our family with small children. Wish the pool had been available, but it was closed due to COVID restrictions.
2021년 4월에 1박 숙박함
답변 제공: Adam 님, 2021년 4월 17일
We appreciate the online review and so happy you enjoyed your stay. We are hoping to have the pool open very soon. Thank you for your understanding and safe travels!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was updated. Nice clean place to stay. Staff was friendly.
2021년 3월에 1박 숙박함
답변 제공: Adam 님, 2021년 3월 22일
We appreciate the online review and are so happy you enjoyed the rooms, facilities and staff! We hope to see you back when in the area. Safe travels

10/10 - 훌륭해요

Katlynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 4박 숙박함
답변 제공: Adam 님, 2020년 12월 9일
We appreciate your online review and are so happy you enjoyed your stay!! We hope to see you back when in the area! Safe travels.

10/10 - 훌륭해요

Krista

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: Adam 님, 2020년 9월 17일
We appreciate your online review and are so happy you enjoyed your stay!! We hope to see you back when in the area! Safe travels.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: Adam 님, 2020년 9월 13일
We appreciate the Feedback! Let us know how we could have earned 10 out of 10. Safe Travels.

8/10 - 좋아요

Bobbie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Adam 님, 2020년 9월 1일
We appreciate the online review Bobby! Let us know how we could have earned 10 out of 10 for your next stay! Safe travels.