Dear Shannon, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, you have our assurance that we will improve going forward. We hope you will choose to visit again so that we can provide you with the excellent experience that you deserve.Sincerely,Hotel Management

Dear Tiffany, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to have the pleasure of hosting you again on your next visit.Sincerely,Hotel Management

Dear Richard, We appreciate your feedback regarding your recent stay. We regret any inconveniences you experienced and apologize for the disturbances you encountered. Guest comfort and safety are our top priorities, and we take your comments seriously. We will address the issues mentioned to ensure a better experience for future guests. If your travels bring you back to the area, we hope you'll consider giving us another chance to provide you with a more enjoyable stay.Sincerely,Hotel Management

Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely Hotel Management

Dear Lydia, Thank you for taking the time to share your positive experience at Extended Stay America! We're delighted to read that your check-in was smooth and that our staff provided excellent service. We always strive to provide our guests with the highest standards of service, so we are thrilled to receive your generous remarks. Your kind words are truly appreciated, and we look forward to welcoming you back for another pleasant stay in the future. Sincerely,Hotel Management

Dear Mary, We're thrilled to hear that you found Extended Stay America an excellent place to stay! Our goal is to provide a positive and comfortable experience, and we appreciate your positive feedback. If there's anything specific you enjoyed or if there's anything more we can do to enhance your experience, please let us know. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Management

Dear William, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments for KAREN are appreciated and shared with the entire team. We look forward to welcoming you back!Sincerely,Hotel Management

Dear Tammy, Thank you very much for posting a review of your stay. We apologize for the issues you had with your room regarding cleanliness and lack of amenities. We have shared your comments with our housekeeping staff and are confident this will not be repeated. However, your comments regarding the friendly service extended to you by our team are very gratifying to read. We are confident you will have a much-improved experience the next time you stay with us. Thank you for choosing us, and we wish you all the best with your travels.Sincerely, Hotel Management

Dear Catherine, Thank you for your positive feedback about your stay at Extended Stay America. We're delighted that your check-in experience was quick and that you found our hotel clean. Providing a seamless and clean environment is always our goal. We hope to have the pleasure of hosting you again at Fort Walton Beach in the future. Your satisfaction is our priority.Sincerely,Hotel Management

Dear Chris, Thank you for choosing Extended Stay! We're thrilled to learn that you had a great experience with us. Our team takes pride in providing excellent service, and we're delighted that you enjoyed your stay. We will certainly enjoy passing along your compliments to our devoted team; your kind words motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back for another great visit in the future.Sincerely,Hotel Management

Dear Don, Thank you for choosing us and sharing your positive feedback about your stay at Extended Stay America. Our team is delighted that you found our staff friendly and helpful. We're committed to providing clean and comfortable accommodations at reasonable rates. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit.SincerelyHotel Management

Dear Tamara, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. We're reviewing this with our staff to minimize wait times better. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Debra, We thank you for your recent stay and for taking the time to post your review. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Yoshiko, Thank you for sharing your feedback so we can continue improving and delivering the best guest experience possible. It is through communication like yours that we continue to enhance our service. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. We hope the rest of your stay was pleasant, and we would be delighted to have you as our guest again at Extended Stay America.Sincerely,Hotel Management

Dear Stacy, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We also regret that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Edicto, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for choosing us for your visit, and we look forward to having another occasion to host you in the future.Sincerely,Hotel Management

Dear Billy, Thank you for staying with us. Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are clean to serve you better during your next stay. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Arnold, Thank you for sharing your feedback with us. We're glad you had a positive experience with our customer service. However, we apologize for the discomfort you experienced during your stay. We consider your comments regarding the pillows, water temperature, and noise as we continuously work towards improving our guests' experience. We appreciate your valuable input and hope to have the opportunity to serve you in the future better.Sincerely,Hotel Management

Dear Daniel, Thank you for choosing us. It is good to know overall, you had a pleasant time here. However, we apologize for not providing you with a seamless stay and would like to address your worries while you are still here. Your comments are shared with the concerned team for further improvement in the areas mentioned. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Don, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the amenities you desired or needed. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management

Dear Nicholas, Thank you for being our loyal customer at Extended Stay America and showing continued interest in our hotel. It was a pleasure hosting you, and your positive feedback is appreciated. We will love to welcome you as our valued guest and continue to provide you with the best service to make your stay ever enduring. We are looking forward to your next visit soon.Sincerely,Hotel Management