레스토랑

베스트 웨스턴 포트 워싱턴 인 여행 후기

2.5 out of 5
베스트 웨스턴 포트 워싱턴 인
285 Commerce Dr, Fort Washington, PA

이용 후기

6.8
평점 10 - 훌륭해요. 1004개 이용 후기 중 251개" "
평점 8 - 좋아요. 1004개 이용 후기 중 301개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 179개" "
평점 4 - 별로예요. 1004개 이용 후기 중 133개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 140개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

6/10 - 괜찮아요

YOUNGSOON

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I was bitten by bedbugs. 빈대에 물려서 고생함
I was bitten by bedbugs. 빈대에 물려서 고생함
2018년 10월에 3박 숙박함

2/10 - 너무 별로예요

Kristen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nothing like the pictures that were presented online. We got there and got to the room - no toilet paper, barely any towels and the bed was a rock. It was not comfortable by any means.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Isaac

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff were very friendly and helpful. House keeping was prompt when we needed repairs and stuff. Hot water was instantaneous and constant. The water pressure was also good. Enjoyable stay overall.
2024년 3월에 3박 숙박함
답변 제공: priya 님, 2024년 3월 15일
Dear Issac, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 - 좋아요

Bailey

연인과의 여행
The tub drain was slow
2024년 3월에 1박 숙박함
답변 제공: priya 님, 2024년 3월 15일
Dear Bailey, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 - 너무 별로예요

David

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing wrong with the material aspect of the property. The room was nice, the temperature control worked, the parking lot made parking easy. The check in staff weren't hospitable/friendly. The other staff seemed fine. No one was 2SLGBTQIA friendly, but the hotel isn't labeled as a safe space so you'll have that. The thing was, this place was absolutely filthy. I took pictures because it was that unbelievable, but there's no way to post them. There was hair from multiple people everywhere- on the toilet seat, in the beds, in the bathtub, on the tables, on the floor, etc. I'm pretty sure no one has ever cleaned the furniture. One of the chairs had brown crusty stuff on it, plus a pool of something sticky on the seat, plus other stuff on it. Everything else was just as bad. The towels were gross. My wife wouldn't use the bathroom until she cleaned it, and what came off on those rags !!!! You would have to see it to believe it. The worst part was the floor by the beds. Your socks would turn black by the time you crossed the room, which meant we couldn't just relax and kick our shoes off at the end of the day. You could only sit on the bed because your clothes would get damaged if you sat on the other furniture from the filth, so it led to keeping shoes on and trying not to put shoes on the bed. We weren't able to be comfortable, we weren't able to rest, we had to do our own cleaning, and we didn't feel welcome. Kinda voids the point of staying in a hotel.
2024년 3월에 2박 숙박함
답변 제공: priya 님, 2024년 3월 13일
Dear David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

8/10 - 좋아요

Teyanna

연인과의 여행
좋아요: 직원 및 서비스
It was okay for a night.
2024년 3월에 1박 숙박함
답변 제공: priya 님, 2024년 3월 13일
Dear Teyanna Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

2/10 - 너무 별로예요

Ann

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom very dirty
2024년 3월에 1박 숙박함
답변 제공: priya 님, 2024년 3월 11일
Dear Ann, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

8/10 - 좋아요

Anand

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed here two weeks for a business trip, which occurred on short notice. Pretty decent breakfast, laundry facilities and rooms at a reasonable price. Only downsides were that the Wi-Fi was a bit spotty and the gym facilities were quite limited.
2024년 2월에 13박 숙박함
답변 제공: priya 님, 2024년 3월 11일
Dear Anand, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

2/10 - 너무 별로예요

Michelle

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room wasn’t cleaned properly found eyelashes on table the hot tub had feathers in it then they had the nerve to tell me it’s from Valentine’s Day it was taped decorations still on the walls the bed was a trampoline and the icing on the cake was the roach that came out to say Hey ……never again
2024년 3월에 1박 숙박함
답변 제공: priya 님, 2024년 3월 8일
Dear Michelle, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

10/10 - 훌륭해요

Mirta

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk person was VERY helpful.
2024년 2월에 2박 숙박함
답변 제공: priya 님, 2024년 3월 7일
Dear Mirta Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 - 별로예요

Anthony

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The smells and didn’t like cleaned the elevator was out not working for 2 days.
2024년 2월에 1박 숙박함
답변 제공: priya 님, 2024년 3월 2일
Dear Anthony, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington

2/10 - 너무 별로예요

Jordan

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was filthy with Pee stains and bed bugs I called best western with photos of the room and they did nothing. We did not stay there we left the filthy place, floors sticky. Please do not waste your money on this place. I would give no stars.
2024년 2월에 2박 숙박함
답변 제공: priya 님, 2024년 3월 1일
Dear Jordan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington InnExternal response sent

2/10 - 너무 별로예요

Lauren

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Wouldn't stay here again... dusty room broken lampshades sticky blowdryer but the worst was the bathroom cracked tile and the tub was not cleaned at all. We had to wipe out the yellow ring and someone elses hair housekeeping not available til 7:30am and we were checking out early tub doesn’t drain either. The room should have cost us $50 not $125 for the night 8 hours later after check out still waiting for a phone call from the manager. I've stayed in better motel 6 and super 8. This place is privately owned and terrible.
2024년 2월에 1박 숙박함
답변 제공: Priya 님, 2024년 2월 26일
Dear Lauren, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Daniel

연인과의 여행, 출장 여행
Wanted to check in and front desk ladies were quite rude
2024년 2월에 1박 숙박함
답변 제공: priya 님, 2024년 2월 24일
Dear Daniel,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 - 좋아요

Raisheema

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
.
2024년 2월에 1박 숙박함
답변 제공: priya 님, 2024년 2월 23일
Dear Raisheema,, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Paula

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very nice, facility was nice. Fan in our room was extremely loud. Breakfast was ok.
2024년 2월에 1박 숙박함
답변 제공: priya 님, 2024년 2월 19일
Dear Paula, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 - 별로예요

Meaghan

단체 여행, 연인과의 여행, 출장 여행
별로예요: 청결 상태
There was a sticky substance found on much of the furniture in the room, the garbages were overflowing at some point, generally not a particularly good experience
2024년 2월에 5박 숙박함
답변 제공: priya 님, 2024년 2월 15일
Dear Meaghan Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

Derrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, clean rooms, excellent customer service!
2024년 2월에 1박 숙박함
답변 제공: priya 님, 2024년 2월 11일
Dear Derrick Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 - 별로예요

Dina

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at other Best Westerns and I have never left a negative review before. Unfortunately this location was below average compared to other BW. Location is in the middle of an industrial park which contributed to the feeling of stark, dim, and isolated. Coffee in the lobby mid day was cold both times I tried. Elevator was dirty and door and mechanics were loud and made it feel unsafe. I opted to use the stairwell the remainder of the stay. New flooring, linens, and towels in room however brown furniture was old and didnt match the Grey faux wood floor. Low water pressure for toilet and the shower was very slow to drain resulting in showering in a quarter of the tub filled while showering. Breakfast was marginal acceptable and limited/very basic with bare minimum.. No peanut butter for toast...if there was even enough bread to make toast. Decaf coffee decanter was broken. I ended up buying breakfast food at the store and eat in my room, however the refrigerator ended up freezing my food....even after adjusting temp each day. Admittedly I never complained or asked for fixing. Once the numerous issues continued I figured there was no point and I didnt have the time or energy to spare.
2024년 2월에 4박 숙박함
답변 제공: priya 님, 2024년 2월 9일
Dear Dina, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean and staff was amazing
2023년 12월에 1박 숙박함
답변 제공: priya 님, 2024년 2월 11일
Dear Paul, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

jaleel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was suitable
2024년 1월에 1박 숙박함
답변 제공: priya 님, 2024년 1월 31일
Dear Jaleel, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

Leo

great
2024년 1월에 1박 숙박함
답변 제공: priya 님, 2024년 1월 30일
Dear Leo, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value
2024년 1월에 3박 숙박함
답변 제공: priya 님, 2024년 1월 29일
Dear Thomas, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Joshua

Not bad place
2024년 1월에 2박 숙박함
답변 제공: priya 님, 2024년 1월 29일
Dear Joshua, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Thomas f Lupinacci

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They could’ve had better furniture and need some cleaning up the room. I don’t know how the other rooms are and they didn’t have no handicap which I am handicap and I couldn’t get a room. Uncool, brother.
2024년 1월에 2박 숙박함
답변 제공: priya 님, 2024년 1월 17일
Dear Thomas, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

Norman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk lady was really nice and professional.
2024년 1월에 1박 숙박함
답변 제공: priya 님, 2024년 1월 16일
Dear Elaine M Buzas, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Nasir

별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: priya 님, 2024년 1월 10일
Dear Nasir,. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 - 좋아요

Hernan

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: priya 님, 2024년 1월 10일
Dear Hernan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. . Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Jean S

2024년 1월에 1박 숙박함
답변 제공: priya 님, 2024년 1월 10일
Dear Jean, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Jermaine

출장 여행
2024년 1월에 1박 숙박함
답변 제공: priya 님, 2024년 1월 16일
Dear Elaine M Buzas, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 - 너무 별로예요

Leon

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so bad. I couldn't even ask a question without getting eyes rolled.. and they made me cancel reservation because they made an error. Then couldn't check me in until later
2024년 1월에 2박 숙박함
답변 제공: priya 님, 2024년 2월 2일
Dear Leon Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Polite staff
2023년 12월에 1박 숙박함
답변 제공: priya 님, 2024년 1월 1일
Dear James, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 - 너무 별로예요

Amy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs in the bed
2023년 12월에 4박 숙박함
답변 제공: priya 님, 2023년 12월 29일
Dear Amy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 - 좋아요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: priya 님, 2023년 12월 20일
Dear Connor, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 12월에 1박 숙박함
답변 제공: priya 님, 2023년 12월 18일
Dear Monica,, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 - 별로예요

Timothy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was very friendly and excellent but the room was not clean and definitely needs renovations. The toilet was for an elementary student. The room needs a total upgrade. I would not recommend this hotel until the renovations are complete
2023년 12월에 1박 숙박함
답변 제공: priya 님, 2023년 12월 11일
Dear Timothy,, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 - 별로예요

Stephanie 님, Brentwood

연인과의 여행
Checkin was very slow and the room we were given had no heat. We eventually got a new room that was ok. Th hotel needs updating and repairs.
2023년 12월에 1박 숙박함
답변 제공: priya 님, 2023년 12월 9일
Dear Stephanie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

RANG

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cool
2023년 12월에 2박 숙박함
답변 제공: priya 님, 2023년 12월 7일
Dear Rang, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

RANG

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 1박 숙박함
답변 제공: priya 님, 2023년 12월 7일
Dear Rang, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 - 너무 별로예요

Richard

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Does bot match the pictures. Rooms are filthy. Knobs missing from jacuzzi tub. Hair all over
2023년 12월에 3박 숙박함
답변 제공: priya 님, 2023년 12월 5일
Dear Richard, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 - 별로예요

James

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I was very disappointed with the condition of the bathroom. The sink stopper would not operate, the toilet anchor covers were laying on the floor, and the toilet seat front bumpers were missing. Also,the TV channels were restricted to only a few junk programs. None of the national channels were available (ABC, NBC, or CBS)
2023년 12월에 2박 숙박함
답변 제공: priya 님, 2023년 12월 5일
Dear James, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 - 좋아요

Jena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: priya 님, 2023년 12월 5일
Dear Jena, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Karen

가족 여행
별로예요: 숙박 시설 상태 및 시설
The outside of the hotel looks welcoming, however the inside is dated and not modern. The heat/air unit very noisy. Bathroom backed up after use. Shower is adaquate but no barrier to prevent water from flowing in bathroom floor. Will not stay in such hotel again. $75.00 is held on your card for 3-5 business days for incidentals and / or damage. I see no need for this because the hotel is already in poor condition internally.
2023년 11월에 1박 숙박함
답변 제공: priya 님, 2023년 11월 29일
Dear Guest, , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 - 별로예요

Maureen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can not believe that Hotel.com would rate this hotel as high as it did. The rooms are completely outdated. Any repairs in the bathroom were not done by a professional and the caulking was all over the baseboards which ,add it look dirty. We had trouble with our TV and were told the “technician” was not on the premise and would be back in the morning. We were going down to breakfast so we stopped at the front desk to remind them of the tv situation and to request tissues which were not in the dispenser. The response was very curt and dismissive. We were paying customers and believe we should have been treated with respect and courtesy. We did not dare take the elevator which was making very loud ,very strange noises. Fortunately, we were on the second floor and did not have to carry our luggage up too many flights of steps. Never again!
2023년 11월에 2박 숙박함
답변 제공: Rahul 님, 2023년 11월 27일
Dear Maureen,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered during your visit, and we truly regret that your experience did not meet your expectations.We understand your concerns about the room condition, bathroom repairs, and the inconvenience with the TV. This falls short of the high standards we set for ourselves, and we assure you that your comments have been shared with our maintenance and housekeeping teams for immediate attention and improvement.Your experience with our front desk staff is also disheartening, and we apologize for any perceived lack of respect and courtesy. This is not reflective of the level of service we aim to provide, and we will address this with our team to ensure a more positive and helpful interaction in the future.Regarding the elevator noises, we take this matter seriously, and our maintenance team will conduct a thorough inspection to resolve any issues promptly.We truly value your feedback as it helps us identify areas for improvement. We understand that your experience has left you with a negative impression, and for that, we are genuinely sorry. We would like the opportunity to make it right. If you would be willing to give us another chance, we would love the opportunity to provide you with a much-improved experience.Please feel free to contact us directly if you have any further concerns or if there is anything we can do to address your specific issues. We appreciate your understanding and hope to have the chance to welcome you back in the future for a more positive stay.Warm regards,

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay.
2023년 11월에 1박 숙박함
답변 제공: priya 님, 2023년 11월 24일
Dear William, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Tommie

2023년 11월에 1박 숙박함
답변 제공: priya 님, 2023년 12월 20일
Dear Tommie,, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 - 괜찮아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: priyanka 님, 2023년 11월 20일
Dear Marc, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스
Great stay.
2023년 11월에 1박 숙박함
답변 제공: priya 님, 2023년 11월 13일
Dear Thresa Riccadonna, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 - 너무 별로예요

marie

가족 여행
별로예요: 편의 시설/서비스
Smoke alarm went off. Took three hours to receive another room then in which I was down graded and told it’s not their problem.
2023년 11월에 2박 숙박함
답변 제공: priya 님, 2023년 11월 11일
Dear Marie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 - 너무 별로예요

Geina

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
over price for a dirty room I had to clean it before using room. no internet in room
2023년 10월에 2박 숙박함
답변 제공: Rahul 님, 2023년 11월 6일
We apologize for the disappointment you experienced during your recent stay at our hotel, and we appreciate your feedback.Your comments regarding the cleanliness of the room and the lack of internet access are concerning, as this does not meet our standard of service. We will investigate these issues to ensure that they are promptly addressed and resolved.Your satisfaction is our top priority, and we regret that your experience fell short of your expectations. We hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. Thank you for choosing our hotel.