외관

베스트 웨스턴 플러스 포트 웨인 인 & 스위트 노스 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 336개" "
평점 8 - 좋아요. 1001개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 176개" "
평점 4 - 별로예요. 1001개 이용 후기 중 124개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 105개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient and management genuinely cared
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Ginny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Warm welcome at reception. CLEAN: elevator, room, hall, stairs, breakfast room. ROOM: comfortable, excellent towels, shower, and amenities; FULL breakfast: tasty, fresh, plenty of options, continually refilled. QUIET. EASE of checkout. I left refreshed. Will stay here again!
2024년 3월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience about your stay with us. I will pass on all your kind words. We look forward to seeing you again.

2/10 - 너무 별로예요

Salomon

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really upset over the pool being closed when we called and the staff said it was open and we changed and then told us it was closed sad for my kids very disappointed
2024년 3월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
We would like to apologize again for the pool being closed. We try very hard to ensure that the pool is open, sometimes though it is unavoidable. We have been having some chemical issues and didn't want to take the chance with our guest safety.

6/10 - 괜찮아요

Victoria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I wish we would’ve known the pool was closed. We brought kids excited to swim.
2024년 3월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
We apologize for the pool being closed during your stay. We work very hard to ensure that our pool is open, when the chemicals in the pool are not to our standards we take the safety of our guest very seriously and will keep it closed to ensure that safety.

2/10 - 너무 별로예요

Nicole

2024년 3월에 3박 숙박함

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Robert

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean and in a nice neighborhood. However, our tub didn't drain, so only one of us could bathe in the morning, and the front desk did not do anything about it other than let us know that a future renovation should take care of the problem. That did not help us, and the hotel refused to give even a partial refund of our cost for the room.
2024년 3월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience on your stay with us. We apologize to you for the shower not working properly. We realize it didn't help you during your stay but this is why we mention the renovation, to let you know we hear you and want to make it right.

10/10 - 훌륭해요

Arlene

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un lugar muy bueno fui con mi familia, nos proporcionaron un cuarto amplio, bien generosos. Muchas gracias.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rachel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
my son (5) and i stayed here for a week and kr was wonderful. the staff was friendly and super helpful, and theh always had someone at the desk whether it be a person or the kiosk. it was a lovely expereince
2024년 2월에 8박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

10/10 - 훌륭해요

Elizabeth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 3월에 2박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

2/10 - 너무 별로예요

Annthaneia

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower head broken and water pressure sucks
2024년 3월에 6박 숙박함
답변 제공: Kimberley 님, 2024년 3월 8일
Thank you for sharing your experience during your stay with us. I wanted to let you know that we will be going through a renovation that will fix the issues you had during your stay. We hope you give us another chance once this has been completed.

10/10 - 훌륭해요

Lucretia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was great for the 2 nights we stayed. Lots of restaurants and shopping near by. Indoor pool was nice except for large puddles of water in the floor. Would stay there again.
2024년 3월에 2박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

10/10 - 훌륭해요

Jenna

2024년 2월에 2박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

10/10 - 훌륭해요

Say

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice place to stay for the night while traveling through
2024년 2월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The manager that checked us in, was AMAZING!! The room was very clean, the breakfast was good, lots of options! Check out was super easy!
2024년 2월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

8/10 - 좋아요

Kathy

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The laundry was out of service and dining was not open early enough. The hotel could use renovations. No pet poo bags and disposal area. The staff were wonderful!!
2024년 2월에 7박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

10/10 - 훌륭해요

Felix

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I Like this hotel!!
2024년 2월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

10/10 - 훌륭해요

Arianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was O.K. for our needs. Hot Tub was down, did not have desk clerk at many times, trying to use a virtual assistance via video screen, not exactly personal service.
2024년 2월에 2박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

4/10 - 별로예요

Lyndzie

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Amyjo

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hot tub was not working, the lady that checked us in was not feeling well so was lets say less then nice, there was not a human at the front desk in the morning. Just a video screen person, so the poor Breakfast lady was bomb barded with guest issues out of her control. Breakfast was good and the lady running it was a blessing. Room was very Dry--
2024년 2월에 2박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

10/10 - 훌륭해요

Eddie

좋아요: 편의 시설/서비스
Quick and easy
2024년 2월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 3월 24일
Thank you for sharing your experience with us.

2/10 - 너무 별로예요

Liz

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was so dirty in the room. Dust webs, shaven hair, dusty, food stuck to the table. I didn’t appreciate having to check myself in using a kiosk. I’m not employed at Best Western.
2024년 1월에 2박 숙박함
답변 제공: Kimberley 님, 2024년 2월 3일
Thank you so much for your feedback on your stay with us. We take all feedback seriously and I am looking into the issues myself to ensure they do not happen again. I do hope that you try us again in the future.

2/10 - 너무 별로예요

Luke

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property said they where booked but there were no cars in parking lot. I don't think there what to work with Expedia.
2024년 1월에 5박 숙박함
답변 제공: Kimberley 님, 2024년 1월 27일
I could not find your reservation by first name only. I would love to check into this for you if you could get back to me. I know for a few weekends in a row we have had several sports groups meaning they would have come on a bus and been gone through out the day. Please get back with me so that I can look into why we couldn't book your reservation.

6/10 - 괜찮아요

Nathan

좋아요: 청결 상태, 직원 및 서비스
No access to laundry or weight room
2024년 1월에 6박 숙박함
답변 제공: Kimberley 님, 2024년 1월 27일
Our weight room is open 24/7 you just need to ask the front desk for the key. yes, our laundry room is closed t the moment and I apologize for that. During our remodel we do plan to have this up and functional again.

2/10 - 너무 별로예요

DAWN

2024년 1월에 1박 숙박함
답변 제공: Nicole 님, 2024년 1월 18일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Sandra

2024년 1월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 2월 3일
Thank you

2/10 - 너무 별로예요

Anna

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Laundry facilities, pool, and hot tub did not work. Smell in room was terrible was NOT worth the money at All! To many troubles
2024년 1월에 2박 숙박함
답변 제공: Kimberley 님, 2024년 1월 10일
Thank you for sharing your experience on your stay with us. I want to personally let you know you have been heard. Soon we will be going through a complete renovation on the property. New carpets, furnishing and we be fixing the guest laundry as well as the pool area. We hope that you will come try us out again once we have completed our renovation.

4/10 - 별로예요

Richard

연인과의 여행
별로예요: 청결 상태
No water pressure I was put in a handicapped room whic
2024년 1월에 2박 숙박함
답변 제공: Kimberley 님, 2024년 1월 10일
Thank you for sharing your experience on your stay with us.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Wonderful General Manager Kim, and the Lovely Lady in the breakfast room, Deb, made my stay so warm and comfortable that I felt like I was saying goodbye to family when I checked out. Fort Wayne struck it rich with these two ladies, I have never enjoyed a hotel stay more, anywhere. I will definitely be back.
2023년 12월에 4박 숙박함
답변 제공: Kimberley 님, 2024년 1월 10일
Michelle, Deb and I were so grateful for your wonderful words. We are both so glad that we made your stay warm and comfortable. We look forward to seeing you again.

8/10 - 좋아요

Lorraine 님, Bedford

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 12월에 1박 숙박함
답변 제공: Kimberley 님, 2024년 1월 2일
Thank you for taking the time to review your experience on your stay with us. We look forward to seeing you on your next stay.

2/10 - 너무 별로예요

Lisa

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Kimberley 님, 2023년 12월 29일
Thank you for sharing your rating with us.

10/10 - 훌륭해요

Hope

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 12월 29일
Thank you for sharing your rating with us.

8/10 - 좋아요

Mike

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Not a fan of the tv kiosk reception. Prefer face to face reception, check in and check out.
2023년 12월에 7박 숙박함
답변 제공: Kimberley 님, 2023년 12월 29일
Thank you for sharing your experience with us. For your next visit this is a bell that you can ring that will bring someone to the front desk for you. We look forward to seeing you on your next visit to Fort Wayne.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 12월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 12월 29일
Thank you for sharing your rating with us.

10/10 - 훌륭해요

Kristy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family stay
We enjoyed our 1 night stay. The staff was very friendly and helpful. The room was clean, the pool was warm and breakfast was delicious.
2023년 12월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 12월 29일
Thank you for sharing your experience with us. The staff will be delighted in hearing that you found them to be friendly and helpful. Housekeeping goes out of their way to make sure the rooms are clean and inviting.

8/10 - 좋아요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 12월 29일
Thank you for rating your experience with us.

10/10 - 훌륭해요

Ken

2023년 12월에 2박 숙박함
답변 제공: Kimberley 님, 2023년 12월 29일
Thank you for rating your experience with us.

10/10 - 훌륭해요

mary 님, la porte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was great. Only frustration was there were hairs in the bathroom sink. Obviously, not ours. That was a disappointment. Made me wonder what else hadn't been given proper attention. Everything else was great. Would try this one again.
2023년 11월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 12월 29일
Thank you for letting us hear about your stay with us.. we always enjoy hearing how much guest enjoyed their stay. We have taken your concern seriously and have fixed the issue. We look forward to seeing you on your next visit to fort wayne.

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very clean. The ppl that worked night shift were very pleasant. The breakfast was very good.....
2023년 12월에 1박 숙박함
답변 제공: Kim 님, 2023년 12월 29일
Thank you for sharing your experience on your stay with us. The night auditor and the breakfast staff with be happy to hear what you said about them. We look forward to seeing you again.

10/10 - 훌륭해요

Troy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location
2023년 11월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 11월 29일
Thank you for sharing your experience about your stay with us. We look forward to seeing you again on your next visit to Fort Wayne.

10/10 - 훌륭해요

Brooke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 12월 29일
Thank you for sharing your rating with us.

4/10 - 별로예요

Camilla

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Reserved with kids specifically only for pool. Drove 72 miles away from home. Pool was open when we arrived, closed after kids got suits on. The room and bathroom lobby smelled of old urine. No roll away beds. However, the breakfast was decent, plenty of hot water in room, and bedding was soft and clean.
2023년 11월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 11월 29일
Thank you for sharing your experience about your stay with us. We are truly sorry for the pool being closed during your stay. We did have to shut down the pool once we discovered the levels were off for your safety. I know that doesn't matter much when you are in a room with disappointed children. We have since fixed the issue and wanted to let you know that we understand the disappointment.

2/10 - 너무 별로예요

Kristen 님, Churubusco

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 11월 29일
Thank you for sharing your experience about your stay with us. We strive to work very hard to make our guest as comfortable as possible. We hope that you come back and see us once we have completed our renovation.

6/10 - 괜찮아요

Shi Quiya

가족 여행
좋아요: 직원 및 서비스
Meh
Hockey Team children were allowed to play "hockey" all night in the hallways! Freezer was dirty and room smelled like old mildew. However, the staff was polite in the morning when front desk lady wasn't on her many cigarette breaks.
2023년 11월에 1박 숙박함
답변 제공: Kim 님, 2023년 11월 20일
Dear shi quiya, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 2604906060.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Kimberley BoudoinGeneral ManagerBest Western Plus Fort Wayne Inn & Suites North

6/10 - 괜찮아요

Allen

2023년 11월에 2박 숙박함
답변 제공: Kimberley 님, 2023년 11월 7일
Thank you so much for sharing your experience with us. We take all concerns very seriously and we want you to know you have been heard. We are about to go through a renovation including new furniture, appliances, and carpets.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor Experience
The room was dirty. It was too expensive for how shabby it was. Never staying at a Best Wedtern again.
2023년 11월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 11월 7일
Thank you so much for sharing your experience with us. We take all concerns very seriously and we want you to know you have been heard. We are about to go through a renovation including new furniture, appliances, and carpets.

4/10 - 별로예요

Meggin

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
I wish the pet fees would be communicated better. It was $30 per night per dog. The place was filthy. My son spilled water on the floor and used a hand towel to wipe it up. It was so gross. Also we had to utilize the pull-out couch, which when we opened it, it was gross and the mattress was so stained. The breakfast was great, they had great Halloween decorations in the lobby. The lobby was nice. The pool was fine, but all the pool chairs were broken along with the jacuzzi.
2023년 11월에 2박 숙박함
답변 제공: Kimberley 님, 2023년 11월 7일
Thank you so much for sharing your experience with us. We take all concerns very seriously and we want you to know you have been heard. We are about to go through a renovation including new furniture, appliances, and carpets.

8/10 - 좋아요

DAMIAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Kimberley 님, 2023년 11월 7일
Thank you so much for sharing your experience with us. We take all concerns very seriously and we want you to know you have been heard. We are about to go through a renovation including new furniture, appliances, and carpets.

10/10 - 훌륭해요

Margo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Kimberley 님, 2023년 11월 7일
Thank you so much for sharing your experience with us. We take all concerns very seriously and we want you to know you have been heard. We are about to go through a renovation including new furniture, appliances, and carpets.