스튜디오, 퀸사이즈침대 1개, 장애인 지원, 금연 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 포트웨인 사우스 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 588개 이용 후기 중 210개" "
평점 8 - 좋아요. 588개 이용 후기 중 183개" "
평점 6 - 괜찮아요. 588개 이용 후기 중 89개" "
평점 4 - 별로예요. 588개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 588개 이용 후기 중 56개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Blake

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Dwayne

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jhia

2024년 3월에 1박 숙박함

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smelled like musty Arabs and like an Indian restaurant, there was boogers on the bathroom walls, went to use tissue in the bathroom to blow my nose and the tissue paper smelled nasty. Like throw up. Don’t recommend. The breakfast was a nasty muffin and granola bar. Not worth the money. Weird people hanging out in the hallways or sitting on the floors. Third floor which we were on someone was smoking in the hall way. Don’t recommend and will not come back again.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Jennifer, Thank you for sharing your feedback. We deeply apologize for the issues you encountered during your stay. Please know that cleanliness and guest satisfaction are our top priorities, and we are truly sorry for falling short of your expectations. We take your comments seriously and will address them with our team to ensure such incidents do not recur. Your experience does not reflect our standards, and we appreciate your honesty in bringing these concerns to our attention. We hope you will give us another chance to provide the experience you deserve should your travels bring you back to the area.Sincerely,Hotel Management

6/10 - 괜찮아요

Eric

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Melissa

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jeremy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

.mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

Pervis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Adriane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was not a good experience. No housekeeping was done. Couldn't get extra clean towels. Dogs barking all night I was there because I was having a lung removed at Lutheran Hospital couldn't get any rest. There was not a hair dryer in room either
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 6일
Dear Adriane, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Lynsee

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When under dog reservation and paid in full and arrived and was charged more again for a dog. No breakfast as allocation started, mold on shower curtain, over all wasn’t clean.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 6일
Dear Lynsee, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

6/10 - 괜찮아요

Chad

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Lori

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rundown and dirty place
Did not stay as it was rundown and dirty looking when I pulled up.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 24일
Dear Lori, Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We will discuss your comments with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management

8/10 - 좋아요

Joseph M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room switch up.
The hotel desk clerk was very accommodating. Our reservation while confirmed via this website, we were informed that there were no King size rooms available. We were offered a Queen size room, which we accepted.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 20일
Dear Joseph M, It is beautiful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I'd asked about breakfast and when we went down it was pretty meager. Otherwise, very nice.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Rianna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my favorite hotel in Fort Wayne. They gave me a comfortable and clean room. It is convenient to travel between the hotel, restaurants and Kroger grocery store.
2023년 9월에 6박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 8일
Dear Rianna, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the cleanliness, the convenient location, and the outstanding hospitality you received from our staff. We will share your feedback with the team. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Fort Wayne. Sincerely,Hotel Management

2/10 - 너무 별로예요

Kimberly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The toilet wasn’t working, it smelled of smoke, there were so many drunk people out in the hallway yelling, we checked out immediately and went to a different hotel for the night
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 29일
Dear Kimberly, It was a pleasure to welcome you to our hotel, and we appreciate your candid feedback. We want to apologize for the concerns with the toilet in your suite, the smoke smell, and the inconvenience this caused you. We certainly understand how frustrating it can be when these issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

10/10 - 훌륭해요

Alfreo

2023년 8월에 2박 숙박함

8/10 - 좋아요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good area, says free breakfast but it’s moreso free coffee.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Quinn

I would have liked to get the room that was booked through Expedia. Which I arrived I was told “we don’t have any rooms available. We were overbooked.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 2일
Dear Quinn, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Don't trust this hotel,tell u no rm when check in
We booked a 2 double beds room, but got a single bed room when we checked in at 9pm. Was told nothing they can do, live 4 py in a double bed or refund us. We need to get up eat next day, do not have time to find another hotel. We ended up one person slept on floor. We booked the room a week ago, no one called us about it. The worst service and experience in the past 30 years.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 23일
Dear Guest, Thank you for being our guest. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room cleaning was inadequate. Staff mostly unable/not trained.
2023년 7월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 23일
Dear Michael, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Our associates are dedicated to ensuring your stay with us is as comfortable as possible. We eagerly anticipate the opportunity to demonstrate our services to you during your upcoming visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Becky

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here
Room was poorly swept and debris swept out into hall. Pillows were covered in plastic and terrible to sleep with,bed was hard, thin linens and covering, furnishings old and showing signs off tearing and warping, bathroom floor was warping up and dirty, stained bathroom sink, I had no idea how run down the place was going to be for $100 a night
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 18일
Dear Becky, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

4/10 - 별로예요

Paula

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Brought my 5 lb pup and if they even try to blame me for any of the spots on the carpet or the spots on the bed skirts (ick) they will have a fight on their hands. This place is in serious need of a redo. Someone obviously almost started a fire on the stove so the molding is burned and there are burns on the kitchen countertop. The rug looks like something from a horror film. The kitchen Floor looks dirty and if I weren’t so tired, I would simply leave, but only staying for the night. Thank goodness and never again.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 12일
Dear Paula, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함

8/10 - 좋아요

Eugene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was well except did not have a coffee pot available for our room. However there is a continental breakfast in lobby in the morning with coffee.
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 21일
Dear Eugene, It was a great pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. Our team strives to deliver a homelike stay with seamless service and accommodations, and we are glad you enjoyed most aspects of our hotel. However, we are sorry if your suite did not have the amenities you desired. We hope you will consider choosing us again so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

4/10 - 별로예요

David

별로예요: 직원 및 서비스
The property itself is okay, but in the morning as I exited the elevator, the clerk checked me out. I wasn't ready to check out as I needed to do lots of coordinating on my phone due to the accident I had the night before that severely damaged my car. Because she checked me out very proactively, I couldn't access wi-fi. I had already used a ton of my data the previous night due to being stranded on the interstate...she should have waited until I turned in my key and indicated I was ready to check out. I was not happy and probably will never forget that.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 15일
Dear David, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We appreciate your feedback and would love the opportunity to provide you with the hospitality you should have experienced on this visit. We hope to welcome you back soon!Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Michael

2022년 12월에 2박 숙박함

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was placed in the spot where I could go to restaurant,get coffee,see my son etc
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at the front desk and housekeeping were so friendly and efficient, property was spotless.
2023년 5월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 27일
Dear Jeffrey, Thank you for your review of Extended Stay America! We're delighted to hear that our front desk staff and housekeeping team provided you with friendly and efficient service. We take pride in our dedicated staff, who strive to create a welcoming atmosphere for our guests. It's also great to know that you found our property spotless. We appreciate your feedback and hope to host you again for another exceptional stay in the future.Sincerely,Hotel Management

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
Horrible hotel!
It was terrible. First it says free breakfast, they packs of oatmeal, coffee or tea only. Second I asked for clean towels, made go upstairs and bring them the dirty ones. Then tell they didn't have any clean ones yet. Had to wait until the night to get some clean ones.
2023년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 15일
Dear Guest, Thank you for sharing your review. Please accept our apologies for not meeting your expectations, as we always want to provide an outstanding experience for every guest. We very much appreciate you bringing this to our attention, and we will address this adequately. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely,Hotel Management

8/10 - 좋아요

Lourdes Perez

2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location from Medical Facility.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 12일
Dear Alan, We are delighted you had a great trip to Extended Stay America during your time in the city. We appreciate you mentioning how much you enjoyed our location near Medical Facility. It was our pleasure hosting you, and we hope you will revisit the next time you are in the area.Sincerely,Hotel Management

8/10 - 좋아요

Alan

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the convenience to the doctors office which was close. We did not like the outside noise, party outside rear of hotel by what looked like a group of construction workers also staying at hotel.
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Basic, aging hotel with no services or hotel shutt
The remodeling has not made it to the room I stayed in. It was a throw back to the 70's with old everything, small bed, thin pillows and blanket, furniture that had seen better days, not a cup in the room and tiny towels. Breakfast was coffee/tea and instant oatmeal. Uber would not pick me up from there to take me to the airport and there is no hotel shuttle despite that being in the details of services. It felt like I was staying in a hospital with the banging and clanging and loud noises from rooms and the parking lot all night long. It was clean and was adequate for a one night crash. Restaurants are over a mile away and hard to walk to with the highway on and off ramps on the busy road. There are no sidewalks.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 6일
Dear Guest, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great stop over
great check on lady. great nights sleep
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 2일
Dear ronald, Thank you for leaving us a positive review about your recent stay at Extended Stay America! We're thrilled you had a great night's sleep during your stay with us. Our team strives to provide exceptional service to our guests, and we're happy to hear that our efforts were noticed. We appreciate your feedback and hope to welcome you back in the future.Best regards, Hotel Management

8/10 - 좋아요

Clare

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location near multiple restaurants and I-69, but removed enough to be quiet. We appreciated having a full-sized fridge as we were traveling with a cooler full of food. Front desk clerk was very friendly and attentive.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 18일
Dear Michael, Thank you for taking the time to share your review. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Janice

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I reserved and paid for two king rooms… one was a pull out couch with bar in middle that kept me awake all night… other room was a double bed… no ice and breakfast was tiny granola bars
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 15일
Dear Janice, Thank you for staying at our hotel and sharing your remarks. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

8/10 - 좋아요

Elaine M

2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Alyvia

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Alyvia

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Shiloh

2023년 3월에 2박 숙박함

8/10 - 좋아요

Karen

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m still comfortable with the damage deposit add-on not being refunded right away…the app had a room available for $97. Which I didn’t use but then the desk lady said she would take care of me but the price jumped to $116. And that’s with my veterans discount…needless to say that was a little confusing…nice facilities tho. Steve
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 27일
Dear Steve, Thank you for the review. We are sorry you were unaware of our payment policy and the inconvenience you encountered. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was simple and fine
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 12일
Dear Guest, Thank you for choosing Extended Stay America. We were pleased that you enjoyed your stay with us during your visit to Fort Wayne. We appreciate you being our guest, and if you find yourself in our area again, we hope to have another opportunity to provide you with another exceptional stay.Sincerely,Hotel Management

10/10 - 훌륭해요

Jerome

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Stephen 님, Elkhart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Greeted with a smile and happiness.
2023년 1월에 1박 숙박함