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아메리카스 베스트 밸류 인 & 스위트 할텀 시티 포트 워스 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 & 스위트 할텀 시티 포트 워스
5500 Ne Loop 820, Haltom City, TX

이용 후기

4.8
평점 10 - 훌륭해요. 273개 이용 후기 중 32개" "
평점 8 - 좋아요. 273개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 273개 이용 후기 중 45개" "
평점 4 - 별로예요. 273개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 273개 이용 후기 중 111개" "

5.0/10

청결 상태

5.0/10

직원 및 서비스

4.0/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

4/10 - 별로예요

Jesus

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: AJ 님, 2023년 12월 23일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

Jesus

2023년 12월에 1박 숙박함
답변 제공: AJ 님, 2023년 12월 24일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

10/10 - 훌륭해요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice relaxing evening
It was very convenient to book using online app. Look forward to my next stay
2023년 12월에 1박 숙박함
답변 제공: AJ 님, 2023년 12월 15일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the money
Broken lights, blood on the walls, blood in the shower, broken doors, very sticky, front staff was rude
2023년 12월에 1박 숙박함
답변 제공: AJ 님, 2023년 12월 8일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

Nathan

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dont room here
The room had so much damage it hasnt been cleaned the beds uncomfortable, the ac unit was struggling, the smell of drugs was everywhere and the noise of people constantly moving around
2023년 11월에 1박 숙박함
답변 제공: AJ 님, 2023년 11월 14일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 - 괜찮아요

Joash

좋아요: 청결 상태, 객실의 편안함
It's okay
It's currently being renovated as we speak but overall, it's a decent place to crash in a cheap price
2023년 11월에 1박 숙박함
답변 제공: AJ 님, 2023년 11월 6일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

4/10 - 별로예요

Patricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Run down. No hair dryer in room.
2023년 10월에 3박 숙박함
답변 제공: AJ 님, 2023년 11월 2일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

10/10 - 훌륭해요

Marissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: AJ 님, 2023년 10월 30일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 - 너무 별로예요

Zaira

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had lots of dirt, bugs and spiderwebs.
2023년 10월에 2박 숙박함
답변 제공: AJ 님, 2023년 10월 15일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 - 괜찮아요

Daniel

2023년 9월에 1박 숙박함
답변 제공: AJ 님, 2023년 9월 26일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 - 별로예요

Clayton

2023년 9월에 1박 숙박함
답변 제공: AJ 님, 2023년 10월 15일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

10/10 - 훌륭해요

Alice

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice clean and quiet
2023년 7월에 1박 숙박함
답변 제공: AJ 님, 2023년 7월 31일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Sammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like
2023년 7월에 1박 숙박함
답변 제공: AJ 님, 2023년 7월 11일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 - 괜찮아요

MacAulay

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
I love that it was super affordable. But being cheap usually means theres a reason why. The room wasn't filthy but the building overall is in pretty rough shape. Pros: -staff wasn't rude -the outside & lobby were very clean -the bathroom in our room was very clean -the AC worked well -no bugs in sight -parking lot was well lit at night -mini fridge worked well and was very clean Cons: -we had to use the door at the back of the building to get to our room. The card reader was...broken/destroyed. so it's just open for anyone to come in. Dont love that. -the bed sheets had what looked to be cigarette ash and some weed remnants. Yes, it was a smoking room but the bedding wasn't clean. -lamp shades were broken and stuff was just in rough shape Overall my experience was fine. For the price it wasnt awful. I've definitely been in much worse.
2023년 7월에 1박 숙박함
답변 제공: AJ 님, 2023년 7월 10일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

Nancy 님, North Richland Hilld

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The manager tried to accuse me of stealing the batteries out of the TV remote. Absolutely crazy!!!
2023년 6월에 1박 숙박함
답변 제공: AJ 님, 2023년 6월 14일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude
The staff at the property was rude. I ended up late as my flight was delayed. When I was at the property at 3am, they did not let me in and asked me to call hotels.com. They said it was not for the day I was in but hotel.com confirmed, I was on the correct date. Never ever going to stay or let anyone I know to stay at this property.
2023년 5월에 1박 숙박함
답변 제공: AJ 님, 2023년 5월 22일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

8/10 - 좋아요

Douglas

2023년 5월에 1박 숙박함
답변 제공: AJ 님, 2023년 5월 9일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 - 너무 별로예요

Anna

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothipng. Lots of indoor smokers and dogs
2023년 3월에 1박 숙박함
답변 제공: AJ 님, 2023년 3월 14일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

Sanette 님, HALTOM CITY

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms was very nasty
답변 제공: AJ 님, 2022년 12월 9일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

4/10 - 별로예요

MICHELE

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 4박 숙박함
답변 제공: AJ 님, 2022년 11월 20일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

Anita

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy!
This hotel was a total sham. NOT as advertised or pictured. No coffee/tea in 'common room' No Common room, it appears to have turned into managers living quarters. No coffee pot in room. No breakfast, not to mention the smell of curry permeated the entire first floor! No Luggage dolly said clerk even though I saw someone using one twice.....Room had beer caps and lighters in pull out sofa, dirty shoes in closet..Not clean bathroom.and the last night the 4 of us were there we had to go purchase our OWN toilet paper. Could never get someone to come to 'office' I took pictures of everything. Hotel is old and run down bad. A/C never did work correctly. Drug dealers out the side door. This place needs to be shut down. outside doors to both floors were propped open instead of needing to use a key-serious safety issue for me...
2022년 6월에 3박 숙박함
답변 제공: AJ 님, 2022년 7월 1일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not good service
Check in was not very friendly. We tried to pay with a another credit card, but, only the person who made the reservation was allowed to use their card. We requested a non smoking room and it smelled like cigarette smoke throughout the hallway and in the room. We did stay for two nights and no one cleaned our room or resupplied our shampoo or soap. The lobby is closed, so check in is at a window. No one was available for our check out.
2022년 4월에 2박 숙박함
답변 제공: AJ 님, 2022년 4월 11일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

4/10 - 별로예요

benjamin

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Stayed in room 109 for one night. Wifi was horrific.
2022년 4월에 1박 숙박함
답변 제공: AJ 님, 2022년 4월 11일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

10/10 - 훌륭해요

patricia 님, Little Rock

2022년 4월에 2박 숙박함
답변 제공: AJ 님, 2022년 11월 20일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

8/10 - 좋아요

Ta-Tiana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 3박 숙박함
답변 제공: AJ 님, 2022년 2월 21일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 - 너무 별로예요

Skye

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: AJ 님, 2022년 1월 29일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

8/10 - 좋아요

Cheyenne

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bathroom was terrible, it was an okay room
2022년 1월에 1박 숙박함
답변 제공: AJ 님, 2022년 1월 10일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

David

좋아요: 직원 및 서비스
Location
2022년 1월에 1박 숙박함
답변 제공: AJ 님, 2022년 1월 9일
ear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 - 너무 별로예요

Randy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If it burned it would be an improvement.
The people at this property are a bunch of liars. They tried to scam me out of $250 by saying I brought a dog in the room then changing it to a cat when there was neither. They wanted me to immediately go to the front desk and pay this $250 or they were going to call the cops. I can't believe they're even allowed to sell on this website nothing they say they have do they have they have no restaurant they never have had a restaurant there. It says it comes with breakfast for two on the booking there's no breakfast there's no coffee there's no tea. Me and my guest had red bumps all of us when we woke up. And compensation for this they offered us a $15 coupon.
2021년 12월에 1박 숙박함
답변 제공: AJ 님, 2021년 12월 27일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provide to train our staff and make improvements to ensure we offer an exceptional experience for our guests in the future. I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience!

2/10 - 너무 별로예요

Kent

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was in terrible shape. Overwhelming smell of cigarette smoke. Brocken lights and electrical outlets. Very dirty hallways. Wanted to check out and leave as soon as possible’
2021년 10월에 1박 숙박함
답변 제공: AJ 님, 2021년 11월 22일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 - 괜찮아요

Slobodan

2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Juan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los pasillos sucios. Las paredes rayadas gente fumando en el pasillo y en las escaleras. Basura afuera en la puerta principal.. esperamos 20 minutos para que saliera alguien para hacer el check in
2021년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 11월 15일
Dear Juan, Thank you for taking the time to leave us your review. It's unfortunate to hear that you didn't have a positive experience and that you encountered issues with our cleanliness and staff. Rest assured, we'll discuss your comments internally to make sure that we are providing the best experience possible. Please consider staying with us again in the future.

6/10 - 괜찮아요

ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스
traffic noise was bad till 2 am then started around 600 am no handi cap room had to carry wheel chair up stairs
2021년 10월에 2박 숙박함
답변 제공: AJ 님, 2021년 10월 25일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

Makayla

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 7박 숙박함
답변 제공: AJ 님, 2021년 10월 3일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 - 괜찮아요

Jay

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Best
The hotel looked ok in the pictures, but when i pulled up i could tell that i should have paid more attention to the reviews. The consistent guest list probably has a percentage of the blame.
2021년 9월에 1박 숙박함
답변 제공: AJ 님, 2021년 9월 11일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

robert

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was terrible and rude. They gave my room and reservation away to somebody else. I had a flight delay and called to tell them I would be checking in later than expected. The person on the phone said they didn't have a reservation for me and to call Expedia because its their problem and then hung up on me. He had an attitude when I arrived but because they didn't check identification properly they checked someone else into my room. The room was filthy. No fitness center as advertised. Pool was closed. Avoid at all costs. Expedia should be held accountable for this too. They should really do more research into horrible locations and businesses such as this. Just an awful around around experience. Avoid at all costs.
2021년 8월에 4박 숙박함
답변 제공: AJ 님, 2021년 8월 24일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: AJ 님, 2021년 8월 16일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

8/10 - 좋아요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: AJ 님, 2021년 7월 12일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 - 너무 별로예요

Ludivina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: AJ 님, 2021년 6월 29일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 - 괜찮아요

Jeff

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Floor wet
Room smelled like Mildew. Air Conditioning leaked water in floor beside bed. We arrived late at night room was clean.
2021년 6월에 1박 숙박함
답변 제공: AJ 님, 2021년 6월 29일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

4/10 - 별로예요

Debra

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sad and tired old building. Duct tape holding faucet in tub together. No coffee maker in room, no hair dryer in bathroom and lobby area locked down both morning and nights.
2021년 6월에 1박 숙박함
답변 제공: AJ 님, 2021년 6월 28일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Well when we got there I booked a smoking room and the guy at the front desk said that I didn't I showed him my booking deal it showed that I had booked a smoking room but he kept telling me I didn't so he charged me 30 extra dollars for something that I already had booked for that I give him a sorry review he should be fired but he probably is the owner of the place but after booking my smoking room he charged me an extra 30 bucks saying that I didn't book a smoking room he said I booked a non-smoking room which I showed him my receipt it said I booked a smoking room so I guess I hope he needed that money more than I did sorry dog for charging me a extra 30 bucks for something I already booked.
2021년 6월에 1박 숙박함
답변 제공: AJ 님, 2021년 6월 16일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
The property looked cheap. Repaurs needed to bathroom
2021년 6월에 2박 숙박함
답변 제공: AJ 님, 2021년 6월 9일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checking in, theguy told me i didnt have the reservation that was on my confirmation. I showed him my receipt and he just said well thats not what he had. When he assigned me a room on the secondfloor, he said they did not have a. Elevator. I am disabled and using a cane to walk. So o asked for help getting my bag upstairs and he refused.then he told me i would have to go park at the other end of the building and go in at that door and get to my room on my own. When i finally got to my room, suposedly a suite, the couch was all sliced up like someone took a knife and just started slashind. The room was the nasiest i have ever seen. NEVER STAY HERE
2021년 5월에 1박 숙박함
답변 제공: AJ 님, 2021년 6월 1일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

Paul

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: AJ 님, 2021년 5월 11일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, AJ Patel General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff demanded $20 extra for checking in less than an hour before what he said was actual check in time. The notice I received from Expedia stated the hotel offered 2 hour early check in. That was a total misrepresentation. The second biggest misrepresentation was that it clearly stated it was pet friendly. The same person who checked me in stated no pets. Other than that it was dirty, beds uncomfortable and overall depressing.
2021년 5월에 1박 숙박함
답변 제공: NISHA 님, 2021년 5월 7일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nisha Patel General Manager

8/10 - 좋아요

Phoukhong

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The rooms was non smoking but we can smell the smoke in our room and hallway Other than that it’s good and quite Thanks
2021년 4월에 3박 숙박함
답변 제공: AJ Patel 님, 2021년 4월 26일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 - 별로예요

실제 이용하신 고객

2021년 3월에 2박 숙박함
답변 제공: NISHA 님, 2021년 4월 4일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nisha Patel General Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Priced to high for a ran down hotel. The sheets were dirty and had to ask for clean sheets and remake the beds.
2021년 3월에 1박 숙박함
답변 제공: nisha 님, 2021년 3월 22일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nisha Patel General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2021년 3월에 1박 숙박함
답변 제공: Nisha 님, 2021년 3월 22일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.