매일 뷔페식 무료 아침 식사 포함

소네스타 ES 스위트 포트 워스 포실 크리크 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 442개 이용 후기 중 264개" "
평점 8 - 좋아요. 442개 이용 후기 중 108개" "
평점 6 - 괜찮아요. 442개 이용 후기 중 25개" "
평점 4 - 별로예요. 442개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 442개 이용 후기 중 23개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jeungkun

가족 여행
좋아요: 청결 상태
냄새가 나고 별로네요
2021년 8월에 3박 숙박함
답변 제공: MSR 님, 2021년 8월 27일
Thank You for your stay we are happy you enjoyed your stay with us and hope to see you soon.

10/10 - 훌륭해요

Forrest

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was wonderful!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Forrest, we're thrilled to hear that you had a fantastic experience at the Sonesta ES Suites Fort Worth Fossil Creek. Your positive words are genuinely appreciated, and we hope that we have the pleasure of your company again soon.

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and clean
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Matthew, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and sharing your experience. It's wonderful to know that you enjoyed our serene surroundings and spotless facilities. Looking forward to welcoming you back for an even more amazing stay!

2/10 - 너무 별로예요

Adriana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Adriana, it's disheartening to learn that your stay did not meet your expectations. While there aren't any specific details to address, please know that feedback such as yours is crucial in allowing us to recognize areas where improvement may be needed. We truly hope for an opportunity to make your next stay better than the last one.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Thank you for the 4-star rating, Michael!We are delighted to see that you had a wonderful time at Sonesta ES Suites Fort Worth Fossil Creek. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 - 좋아요

Kirsty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, comfy beds, nice simple breakfast. Not far from Stockyards. They weren't servicing rooms during our stay but wasn't too much of an issue.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Kirsty, thank you for your comments about your experience at Sonesta ES Suites Fort Worth Fossil Creek. We're glad you appreciated our clean environment, comfortable beds and enjoyable breakfast. We also noted your remark regarding room service during your stay, we assure you it was done to respect certain safety measures. We look forward to hosting you again soon.

6/10 - 괜찮아요

Baiyina 님, Durham

가족 여행
The property did not meet my expectations for a hotel suite. The room was dated, poor lighting, and mediocre food service. I would not choose the location or hotel again.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Baiyina, we appreciate your feedback. It's regrettable to hear that certain aspects did not meet your expectations, such as the decor, illumination, and dining options. Although the experience was not optimal for you this time, we continually strive to improve and appreciate your insights to help us do so. We always aim to offer a more pleasing experience, should you decide to visit again in the future.

8/10 - 좋아요

Steven

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Windows on outside extremely dirty....pure dirt. Breakfast and room overall very good.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Steven, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and taking the time to provide feedback. It's delightful to hear that you had positive experiences with both the breakfast and your room. Your observation about exterior cleanliness is noted, and we want to assure you that our maintenance team is always striving to keep every aspect of our establishment at its best. We hope to have the opportunity to welcome you back in the near future.

2/10 - 너무 별로예요

Linda

좋아요: 청결 상태
별로예요: 직원 및 서비스
답변 제공: Customer Service 님, 2024년 2월 29일
Linda, it's saddening to learn about your less-than-satisfactory experience. We aim to provide top-notch experiences for all our guests, and it seems we may have fallen short during your stay. Is there specific feedback you could share to help us improve? Our team is committed to ensuring better experiences for all future stays.

10/10 - 훌륭해요

Jane

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had a really relaxed vibe. I always felt safe and comfortable and all my needs met, without any intrusive or uptight restrictions.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Jane, it's fantastic to hear that you appreciated the warm, relaxing atmosphere of Sonesta ES Suites Fort Worth Fossil Creek. We're delighted that you felt safe and at ease during your stay, with all your requirements taken care of seamlessly. We strive to create a comfortable environment for our guests, without imposing unnecessary limitations. Thank you for acknowledging our efforts!

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A Beautiful refurbished apartment complex I'm guessing. Wonderfully clean & great breakfast options each morning. Safe & secure area. The only complaint i have is the keycards didnt work like they should!! But small price to pay for large room and Great price!!! Will definitely stay here again when visiting the area.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Mary, it's delightful to hear about your recent stay at Sonesta ES Suites Fort Worth Fossil Creek! We're thrilled you appreciated our well-maintained rooms, tasty breakfast offerings, and the safety of the area. We understand that your experience with the keycards wasn't as smooth as expected, and we're looking into ways to streamline this aspect of our service. We're looking forward to welcoming you back during your next visit to the area.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 14일
Thank you for the fantastic rating, Chris!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites Fort Worth Fossil Creek! We can't wait to see you again soon.

4/10 - 별로예요

Rowella

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful. Room was spacious. However, breakfast variety wasn't good. Heard knocking sounds as well all through the night.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Rowella, we're glad to hear you found our team members to be friendly and the room to your liking. However, we also note your feedback regarding the variety of our breakfast and understand that noise disturbances during your stay lessened your experience. We're dedicated to enhancing the overall guest experience and your comments will certainly be used towards improvements. Thank you. We look forward to having another chance to better serve you next time.

10/10 - 훌륭해요

Brenda

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Brenda, thank you for taking the time to rate your stay at Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled that your experience was excellent and we look forward to welcoming you back for more memorable stays.

10/10 - 훌륭해요

Rowella

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are spacious. Staff are very friendly and helpful.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Rowella, it's delightful to hear you enjoyed your stay at Sonesta ES Suites Fort Worth Fossil Creek. We are proud of our spacious rooms and the warm, helpful nature of our team members. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

JOE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend trip to Arlington, Texas.
This was our 2nd stay at this hotel. It was a bit out of our way for our trip purpose - but worth the drive. My wife enjoyed it, several months ago because it allowed our pet. It has a dog walking area & the elevator is fairly quick. It is quiet, although it is off of the expressway. The breakfast is decent & there are plenty of eateries in the area. Good choice.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Joe, it's absolutely wonderful to hear you and your wife had another delightful stay at the Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled our convenient pet-friendly amenities and the swift elevator service contributed to your overall experience. It pleases us that you appreciated the tranquility of our hotel's location, as well as the breakfast offerings and nearby dining selections. We look forward to welcoming you back for another good choice on your next journey.

4/10 - 별로예요

Stan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing
This hotel must have been a renovated from an apartment complex. It was not as clean as expected and had a certain smell to it.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Stan, it's regrettable to read about your less than satisfactory experience. We strive for cleanliness and a pleasant ambiance, and we're sorry if it didn't meet your expectations during your stay. Please know that your feedback is immensely important to us for improvements. We hope to deliver an enhanced experience in any future visits.

8/10 - 좋아요

Nyree

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great night sleep
Stayed 5 nights, not offered new towels or coffee refills, no garbage removal had to go ask. Very clean & comfortable and very affordable
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 12월 22일
Nyree, it's wonderful to hear that you found the Sonesta ES Suites Fort Worth Fossil Creek to be clean, comfortable, and affordable. We sincerely apologize for any discomfort during your stay due to the lack of fresh towels, coffee refills, and garbage removal. We continuously strive to enhance our guest experience and will certainly review housekeeping protocols with our team members to ensure a more seamless stay in the future. We look forward to welcoming you back and providing the high-quality service that you deserve.

10/10 - 훌륭해요

Trijena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first time staying here it was very clean and quiet the room was spacious. The kitchen had everything that we needed to cook and the staff were friendly and we even got a early check in with no problem. Will stay here again can’t beat the price either.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Trijena, thank you for sharing your wonderful experience at Sonesta ES Suites Fort Worth Fossil Creek. We're delighted you found our accommodations clean, quiet, and spacious, with well-appointed kitchen amenities. We're also pleased our team members provided you with friendly service, facilitating an early check-in. We eagerly anticipate your return during your next visit. Can't wait to serve you again soon!

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Thank you for the wonderful rating, Craig!It's fantastic you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and clean
Recommend
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
William, your recommendation of Sonesta ES Suites Fort Worth Fossil Creek is truly appreciated. We're thrilled to have left a strong, positive impression on you. Thank you for your endorsement and it would be our pleasure to welcome you back anytime.

10/10 - 훌륭해요

JOE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is set in buildings - there are several of them. It is fantastic. The check-in was smooth - they did charge me extra for checking in early - we arrived around 11am. The room was fantastic. Clean & spacious. There was no tv remote, so I went to the desk to claim one - the area is equipped with an area to walk the dog. The parking is convenient. I believe there was a charge to self-park as well ($5?) My wife was happy, so I was happy. The elevator was quick - which is also important. Good overall experience. There are some eateries within 2 miles of the hotel...iHop, Texas Roadhouse.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Joe, thank you for sharing your positive experience at the Sonesta ES Suites Fort Worth Fossil Creek. It's pleasing to hear that you appreciated our convenient location, the efficient check-in process, and the cleanliness of your room. We are also glad that our pet-friendly environment was beneficial for you. It's wonderful that you and your wife enjoyed your time with us and we hope to welcome you both back in the future. Remember, nearby eateries are just a bonus to your next visit!

2/10 - 너무 별로예요

BECKY

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Becky, it seems your experience at our hotel did not meet your expectations, which we deeply regret. We remain committed to offering exceptional service and we appreciate your feedback. We hope to have the opportunity to serve you better in the future.

4/10 - 별로예요

Hector

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Hector, we noticed you left a rating for us on Expedia but didn't provide any specific feedback. We're driven to provide the best experience for our guests and your comments would be valuable in improving our service. We hope you will take a moment to share your thoughts or reach out to us directly for any concerns. We hope to have another chance to serve you better.

10/10 - 훌륭해요

Derrek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the firepit and rooms
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Derrek, we're delighted to know you appreciated the firepit and accommodations at Sonesta ES Suites Fort Worth Fossil Creek. It sounds like these features truly enhanced your stay. We can't wait to provide you with another stellar experience in the future.

10/10 - 훌륭해요

Oksana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Comfortable and clean room. Great breakfast. Safe location.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Oksana, thank you for sharing your experience at the Sonesta ES Suites Fort Worth Fossil Creek. We're pleased to hear that you found our rooms comfortable and immaculate, and enjoyed our fulfilling breakfast selection. It's reassuring to know our location contributes to your sense of safety. We appreciate your kind feedback and look forward to welcoming you back in the future.

8/10 - 좋아요

Lynette

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Lynette, it's wonderful to see your high rating for Sonesta ES Suites Fort Worth Fossil Creek. We trust you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Consuelo 님, Toms River

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 30일
Thank you for the fantastic rating, Consuelo!It's outstanding you had such a wonderful experience at Sonesta ES Suites Fort Worth Fossil Creek. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Julye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Mary Rodriguez 님, 2023년 10월 30일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Richard, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and for sharing your positive rating. We trust your stay was enjoyable and certainly hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Casey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Thank you for the wonderful rating, Casey!It's excellent you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

PenFed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Thanks for the perfect rating, Penfed!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites Fort Worth Fossil Creek.Have a wonderful day!

10/10 - 훌륭해요

Maria

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 17일
Maria, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek. It's a pleasure to know that your experience was positive. We're looking forward to welcoming you back in the future. Safe travels.

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All the conveniences & comfort
It had every convenience. The only thing to note is how truly sensitive their room keys are. They seem to stop working at the drop of a hat. Also love their breakfast!
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Bonnie, it's delightful to hear that Sonesta ES Suites Fort Worth Fossil Creek provided you with all the conveniences you needed during your stay. We do aim to provide our guests with everything they might need to make their stay comfortable and enjoyable and it's wonderful to hear that your stay reflected this.We're also thrilled to hear about your positive experience with our breakfast offerings. At Sonesta ES Suites Fort Worth Fossil Creek, we know how important a nourishing and delicious breakfast is in starting the day off right, so it's wonderful to learn that you loved it.Your comment regarding our room keys comes as valuable feedback. We apologize for any issues you experienced with their sensitivity and appreciate you bringing this to our attention. We always strive for seamless guest experiences and will certainly pay special attention to this matter moving forward.Your feedback is greatly appreciated and will be used to enhance our future performance. We hope to have the opportunity to welcome you back on your next trip to Fort Worth.

8/10 - 좋아요

Marq

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 7일
Thanks for the 4/5 rating, Marq!We're thrilled you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 - 훌륭해요

PenFed

2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 6일
PenFed, it's wonderful to learn that your experience at Sonesta ES Suites Fort Worth Fossil Creek was excellent. We thank you for choosing our hotel and leaving us a rating. Your satisfaction is important to us, and we'll continue our commitment to providing exceptional service and accommodations. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff!!
The hotel itself was amazing. Clean, comfortable, with built-in ice machine in fridge. But the staff! Wow. Absolutely amazing. I left a blanket my son gave me as a gift and they were so helpful getting it back to me. Big shout out to Bruce for all of his help. We will definitely be staying here again. Thank you!
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 5일
Greetings, thank you for sharing your experience at Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled to hear you enjoyed your stay and found our suites to be clean, comfortable, and well-equipped with amenities like the built-in ice machine in the fridge.Moreover, our team members are indeed committed to providing exceptional service, and we're delighted to hear how they went above and beyond to help retrieve the treasured blanket your son gifted you. Bruce, in particular, will certainly appreciate the shout-out. Knowing that his efforts made a positive impact on your experience warms our hearts.Thank you for choosing us for your journey. We eagerly look forward to welcoming you back for another wonderful stay at Sonesta ES Suites Fort Worth Fossil Creek.

2/10 - 너무 별로예요

Daniel

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Frühstück, Personen am Desk und Der Bewirtschaftung, Pool, Grill - schlechtes Management, sehr laute Umgebung, Parkgebühren(!), tedhnischer defekt am alten Fahrstuhl Der Check-in verlief wie erwartet ohne Probleme. Wir haben nach einem ruhigen Zimmer gefragt, was nicht an der Interstate /Autobahn liegt und es auch bekommen. Das Hotel liegt direkt und unmittelbar an der Interstate. Die Ausstattung war okay und die gebuchte Suite war ausreichend groß für drei Personen. Mehr wurde ich nicht empfehlen. Das Frühstück ist auch gut für ein kontinentales, amerikanische Frühstück. Leider ist gleich am ersten Tag unseres viertägigen Aufenthaltes der Fahrstuhl durchgängig ausgefallen. Bei runtertragen der 6 Koffer aus unserer dritten Etage kommt so keine Freude auf. Der Hinweis am Fahrstuhl und vom Personal das es nur eine Nacht wäre, war auch falsch. Beim auschecken wollte man mir die 5$ Parkgebühren pro Nacht erstatten. Lieder hat das nicht geklappt weil das Management im Nachhinein mir unerlaubter Weise doch die Parkgebühren abgebucht hat! Sowas hab ich noch nicht erlebt! Insgesamt kann ich das Hotel aufgrund der Lage direkt an der interstate wegen dem Lärm und des schlechten Managements nicht empfehlen.
답변 제공: Customer Service 님, 2023년 10월 5일
Daniel, aus deinem Feedback geht hervor, dass es während deines Aufenthalts Bereiche gab, die Raum für Verbesserungen ließen. Ihr Check-in verlief wie erwartet und Sie schätzten das von Ihnen gewünschte Zimmer weit weg von der Autobahn sowie die ausreichend geräumige Suite für drei Personen – das ist sehr ermutigend.Ihr Feedback würdigt die gute Qualität des kontinentalen Frühstücks, worüber wir uns freuen. Es ist wichtig, zu Beginn des Tages eine zufriedenstellende Mahlzeit zu sich zu nehmen, und wir freuen uns, dass unsere Frühstücksoptionen Ihre Erwartungen erfüllt haben.Es ist jedoch klar, dass es Aspekte gab, die Ihr Gesamterlebnis beeinträchtigten. Wir entschuldigen uns aufrichtig für die Bedenken, die Sie während Ihres Besuchs wegen einer Fehlfunktion des Aufzugs hatten. Seien Sie versichert, dass der Komfort und die Sicherheit unserer Gäste an erster Stelle stehen. Mit solchen Problemen hätten Sie sich nie herumschlagen müssen, insbesondere wenn Sie große Gepäckstücke selbst transportieren mussten.Vor diesem Hintergrund bedauern wir zutiefst, dass es unserem Management nicht gelungen ist, unseren Gästen den Aufenthalt zu bieten, den wir uns wünschen. Dennoch wissen wir es zu schätzen, dass Sie sich die Zeit genommen haben, Ihr Feedback mitzuteilen, da es uns dabei hilft, Verbesserungsmöglichkeiten zu identifizieren. Auch wenn wir uns gewünscht hätten, dass Ihr Aufenthalt absolut zufriedenstellend verlaufen wäre, liefern Ihre konstruktiven Kommentare wertvolle Einblicke, um diese Mängel zum Wohle und zur Zufriedenheit unserer zukünftigen Gäste zu beheben. Wir hoffen, dass wir die Gelegenheit haben, Ihren nächsten Aufenthalt noch angenehmer zu gestalten.

8/10 - 좋아요

Tammy

2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 16일
Thank you for the 4-star rating, Tammy!It's great your time at Sonesta ES Suites Fort Worth Fossil Creek was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: MSR 님, 2023년 9월 19일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Labor Day 2023
First time in this brand of hotel. Really nice, price was right and the staff was excellent.
2023년 9월에 3박 숙박함
답변 제공: MSR 님, 2023년 9월 11일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Gilbert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean nice rooms and quiet all customer service great all good
2023년 9월에 1박 숙박함
답변 제공: MSR 님, 2023년 9월 5일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: MSR 님, 2023년 9월 5일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Julio

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice looking place
2023년 4월에 1박 숙박함
답변 제공: Mary Rodriguez 님, 2023년 8월 24일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

Joshua

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best place I can say I've stayed at, for awhile!
2023년 8월에 3박 숙박함
답변 제공: Mary Rodriguez 님, 2023년 8월 22일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 - 훌륭해요

Eliana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: MSR 님, 2023년 8월 17일
Thank you for the review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Boyd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: NN 님, 2023년 8월 14일
Thank you for the outstanding review and also for being our guests. We appreciate you taking the time to share your experience with us.

10/10 - 훌륭해요

Garylouie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean, quiet and safe
2023년 7월에 4박 숙박함
답변 제공: MSR 님, 2023년 7월 25일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 - 너무 별로예요

Gemimah

출장 여행
좋아요: 객실의 편안함
Good but careful with calls
2023년 7월에 4박 숙박함
답변 제공: MSR 님, 2023년 7월 25일
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below our expectation regarding the calls. We will address these concerns and your feedback will help us improve for your next visit.

10/10 - 훌륭해요

Helen

2023년 7월에 5박 숙박함
답변 제공: MSR 님, 2023년 7월 25일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!