Lobby sitting area

Reviews of The Domicil Hotel Frankfurt City

3 out of 5
The Domicil Hotel Frankfurt City
Karlstrasse 14, Frankfurt, HE

Reviews

7.6

Good

Rating 10 - Excellent. 87 out of 423 reviews" "
Rating 8 - Good. 211 out of 423 reviews" "
Rating 6 - Okay. 86 out of 423 reviews" "
Rating 4 - Poor. 28 out of 423 reviews" "
Rating 2 - Terrible. 11 out of 423 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024

8/10 Good

Kaspar

Liked: Cleanliness, staff & service
Very good value for the price
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Hotel was very nice, however the area is not the best. Edge of the red light area with lots of groups of people hanging about.
Stayed 3 nights in Nov 2023

6/10 Okay

Johanna

Stayed 2 nights in Oct 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, good value hotel near a rough are
Very nice hotel, clean, friendly staff and extremely good value. However it is near the red light area that seemed very rough to me. (People injecting on the street etc) But easy to avoid as long as you don't turn left when coming out of the hotel.
Stayed 3 nights in Jul 2023

4/10 Poor

Josh

Liked: Staff & service
Hotel and staff were fine. Only problem is their location, an area that doesn't make you feel safe unfortunately.
Stayed 4 nights in Jul 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
That is an incredibly unsafe area, and the hotel was not great. There is an enormous amount of drug addicts right outside the door, I couldn't walk outside without them running straight up to me. The rooms are not nearly as nice as they look in the pictures and there is no air conditioning.
Stayed 8 nights in Jun 2023

6/10 Okay

Shahab Aldin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Barak

Stayed 3 nights in Jun 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Clean, modern rooms, and overall good experience.
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Would NOT stay again.
We were supposed to stay here two nights. The room we were given was next to the elevator and a cable in the elevator shaft knocked against the wall anywhere from 4 to 10 times every 10 seconds. We requested a change of rooms and were told there was nothing they could do. We asked for a manager, they were on vacation. Who is in charge when they are gone - noone. This was a non-refundable reservation. We called Hotels.com and told them of the situation. They attempted to correct the situation with the staff and received the same response. We stayed one night and checked out. Hotels.com refunded our second night. The room size was ok, the building is older, but the bathroom smelled of mold. The area of town is not great. There were drug addicts outside the building, garbage all over the street. Not sure how it rates a 7.6.
Stayed 2 nights in May 2023

10/10 Excellent

fergus

Business traveler
Liked: Property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Kind of sketchy neighbourhood but the place itsself was clean and comfortable and the staff were great.
Stayed 1 night in May 2023

10/10 Excellent

Shelley

Stayed 2 nights in May 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

4/10 Poor

Alessandro

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
The size of the rooms is correct. The bedding is also good. But there is a smell of mildew in the bathroom. And the area is probably one of the most rundown in the whole city.
Stayed 1 night in Jul 2022

8/10 Good

joey p.

Liked: Cleanliness
Cozy
Very nice staff, very cozy room.
Stayed 4 nights in Jan 2022

8/10 Good

PIERPAOLO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to Frankfurt
Welcoming was great! A very kind and smiling lady welcomed me and told me that check-in was from 3.00pm, but, she would have safeguarded my belongings until that time and on if necessary. My room was very quite and comfortable, tidy and clean, bathroom was perfect, with all the amenities needed. The spot is perfect, just a couple of minutes walk to both the Main Train Station, the Alte Oper and several Underground station are very close! People from the Staff were very responsive, kind and polite.
Stayed 3 nights in Sep 2021

10/10 Excellent

Maya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near train station. Not most exciting place but safe clean and good for business
Stayed 5 nights in Sep 2021

8/10 Good

Mohsin Raza

Liked: Staff & service, amenities, property conditions & facilities
The hotel is walking distance from city, staff is cooperative and friendly. There’s always few rough/homeless people at one corner of the hotel but I didn’t have any problem during my stay. Overall affordable and ideal for single person to stay.
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not an area for families with kids
Nice hotel in a not so nice neighbourhood. My room was to the back of the building, so it was quiet. Close to the train station and the city center. Nice and helpful staff.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and help whole and professional
Stayed 2 nights in Jun 2021

10/10 Excellent

Milos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2021

10/10 Excellent

Sandra, Germany

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very central and clean. Helpful sttaff and comfortable room for a reasonable price
Stayed 1 night in Sep 2020

10/10 Excellent

Jean M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Jewel in the Bahnhofsviertel
I go to Frankfurt at least twice a year for research at one of the museums, and have stayed at the Domicil on each trip since 2009. The Domicil has gone through several ownership changes during this time but incredibly has kept its unique and charming sensibility, including maintaining much of its historic interior and exterior architecture while updating the very comfortable rooms. The staff is friendly and accommodating without being "corporate." Since I am working when in Frankfurt, I especially appreciate that Frühstück begins at 06:30. The Bahnhofsviertel is like many business-oriented cities in Germany, with excellent and questionable blocks, so just use normal urban alertness and you'll have a true experience of Frankfurt. In addition to all types of cuisine nearby (the vegan burgers at Der Fette Bulle around the corner are my favorite), a new Tegut grocery store with many fresh and healthy foods has opened around the corner. The hotel is very convenient to the museum district just across the pedestrian bridge to the Schaumainkai (where you can sometimes catch a street festival or the Flohmarkt) and makes a nice walking loop back across the Eiserner Steg through the old city and the shopping district. You can also catch all the public transportation (trams, buses and the U- and S-Bahn) and of course it is just steps back to the Frankfurt Hauptbahnhof. I truly appreciate the personality and convenience of the Domicil and look forward to my next visit.
Stayed 3 nights in Dec 2019
Response from Favored Hotel Domicil on Feb 6, 2020
Dear Jean M, we are delighted and overwhelmed about your kind words in this review. It great to read that you enjoyed your stay in Frankfurt and we have been a part of it! We are as well looking forward to your next visit with us. Kind regards, your team of Favored Hotel Domicil

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Lovely staff, had a problem with my shower and they fixed it straight away. Room quite small but very comfortable bed. Location a bit uncomfortable but I didn’t have any problems.
Stayed 4 nights in Oct 2019
Response from Brigitte Bauernfeind on Nov 1, 2019
Dear Guest, It was our pleasure to have you as our guest. Thank you ! - Looking Forward to see you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was clean, and the price was good. The location was convenient: very close to the Hauptbahnhof and public transportation. I think the neighborhood is in the red light district, but I--as a single man--never felt unsafe walking to and from my hotel.
Stayed 2 nights in Sep 2019
Response from Favored Hotel Domicil on Sep 30, 2019
Dear guest, thank you for your positive feedback. We are glad you enjoyes your stay with us. Kind regards, Favored Hotel Domicil

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frankfurt Hotel review
Nice room very close to the main train station. Area is a bit shady especially at night. Room well kept and had everything a couple needed.
Stayed 3 nights in Sep 2019
Response from Favored Hotel Domicil on Sep 24, 2019
Dear Michael, thank you so much for your positive review. We hope to welcome you again. Kind regards, Favored Hotel Domicil

8/10 Good

Sheree, La Canada Flintridge

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel w/ Extremely friendly staff. Minimalistic rooms- and some with NO AIRCONDITIONING! Five minute walk from north side of train station. Easy to get to. Exit the hotel one way, and all is well. Exit the other way, to the left, and you find yourself close to a street with homeless people. Great looking breakfast buffet for 23 Euros. Tiny elevator to top floors.
Stayed 1 night in Sep 2019
Response from Favored Hotel Domicil on Sep 24, 2019
Dear Sheree, thank you for your feedback. Yes, we are a small 3 star hotel centrally located in Frankfurt. We are delighted that we as a team and all our staff made your stay! As the building is not newly built we have not in all rooms AC. On our comfort floor we have rooms that have AC and a safe. Our breakfast buffet is EUR 13,00 per person. We hope to welcome you again! Kind regards, Favored Hotel Domicil

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Local close to the main station and a short walk to the Messe for events. However, due to location a lot of homelessness and drug taking just outside marred the stay.
Stayed 2 nights in Sep 2019
Response from Favored Hotel Domicil on Sep 24, 2019
Dear guest, thank you for your stay and sharing your experience. We are located in an area which reflects the diversity of the city of Frankfurt, very close to the central railway station and Messe. We hope that we could have convinced you and we hope to welcome you again at our hotel. Kind regards, Favored Hotel Domicil

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the location (not a great neighbourhood) this hotel was perfect in every other way and a good location for train station
Stayed 1 night in Jun 2019
Response from Favored Hotel Domicil on Jul 18, 2019
Dear guest, thank you for your stay and review!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Air con worked but could do with being more efficient. Lovely lady member of staff in the breakfast room Great location but be aware of walking down the main street to the river-wouldn’t recommend it in the dark.
Stayed 1 night in Jun 2019
Response from Favored Hotel Domicil on Jul 18, 2019
Dear guest, thank you so much for your stay and kind review! Your Favored Hotel Domicil

4/10 Poor

THOMAS

Disliked: Room comfort
junkies outside hotel
Stayed 2 nights in Jun 2019

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Favored Hotel Domicil on Apr 4, 2019
Thank you for your stay! Kind regards Favored Hotel Domicil

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Favourable!
The main thing about this hotel is that it is so convenient for the Messe - just 5 minutes walk! The immediate areas around the hotel is not great, but the hotel is fine, very compact, clean and comfortable. It is also amazing close to the station
Stayed 2 nights in Feb 2019
Response from Favored Hotel Domicil on Feb 18, 2019
Dear Guest, thank you for your stay and for your kind feedback. We hope to welcome you back soon. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
To start, the staff were all incredibly helpful and really went the extra mile to accommodate everything we wanted. Faultless. The hotel itself was fairly basic, but perfectly suitable - great value for money. The area was on the fringe of of the casino / red light district, but this can easily be avoided if you wanted so it shouldn't be a deterrent. Would definitely use this facility again.
Stayed 2 nights in Dec 2018
Response from Favored Hotel Domicil on Jan 7, 2019
Dear guests, thank you for your visit to the Favored Hotel Domicil. We are glad that you were with us and hope to see you again soon. Sincerely, Favored Hotel Domicil

8/10 Good

DAISUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Favored Hotel Domicil on Jan 7, 2019
Dear guests, thank you for your visit to the Favored Hotel Domicil. We are glad that you were with us and hope to see you again soon. Sincerely, Favored Hotel Domicil

2/10 Terrible

Moh, Newyork,NY

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just terrible room and worse and small bathroom.i would never visit this hotel again
Stayed 2 nights in Nov 2018
Response from Favored Hotel Domicil on Nov 23, 2018
Dear guest, we regret very much, that you were not satisfied with your stay. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Favored Hotel Domicil on Nov 23, 2018
Thank you for your stay and for your kind rating. Best regards

8/10 Good

Jennie, Macau

Liked: Cleanliness, staff & service, room comfort
Good stay
The room is good size, staff are friendly. The location is very convenient, it is very close to the main train station and easy walk to the shopping and eating area. However, there are some drunkies and druggies in the area. The breakfast area is nice but not too many items to choose. The room rate is reasonable. The room doesn't have air conditioning, we stayed in the 3rd week of September, it was not too hot at night but we had to turn on the fan in the room and open the windows.
Stayed 3 nights in Sep 2018
Response from Favored Hotel Domicil on Oct 4, 2018
Hello Jennie! Thank you very much for your stay. We appreciate your great review and we hope to welcome you back soon. Please note, that our comfort room category provide an air-condition. These rooms are bookable also here on hotels.com Kind regards from Frankfurt, Favored Hotel Domicil

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel despite the iffy area.
Well, the area is pretty bad, but that is not the fault of the hotel. The things that are in their control are very well handled. Clean, spacious rooms, friendly helpful staff, and a plentiful breakfast with good quality food. A short stay, but I was very pleased. If I need to stay in downtown Frankfurt near the train station again, I would certainly stay at this hotel happily.
Stayed 1 night in Sep 2018
Response from Favored Hotel Domicil on Oct 4, 2018
Dear Bjorn, thank you very much for your stay and for your kind rating and nice comments. We hope to welcome you back soon. Kind regards, Favored Hotel Domicil

4/10 Poor

John, Toronto, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
The staff was very stand-offish. The hotel is in a very bad area. I walked here from the DB train/bus station because it was so close. That's why I got it. If you're a woman take a taxi here, there's drunks, crackheads and vandals on every side of the street starting from the train station to the street up to the hotel. The night I was there, I left my room to go get some food and drinks and there was a prostitute trying to get water from staff and trying to steal the candies on the desk and the staff was practically wrestling with her to get out. This is definitely not a family hotel. That's the only reason I'm writing this review, to steer families away from here. If you're a tall, big single male like I am then do whatever. The pictures are misleading, the rooms are super small. The elevator was something out of a horror story, there's room for literally 1-2 people inside the elevator and not a single person more. What really bugged me was the "tourist fee" which was 2 Euros which they get you with when you check out. I felt it was cheap, tacky, rude and unfriendly. Why charge someone a hidden fee when they check out? Needless to say, the next time I am in Frankfurt, I will definitely not be going to this hotel.
Stayed 1 night in Aug 2018

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning. Nice folks.
The staff is friendly the hotel was nice and clean. However I had no A/C in my room. On the bright side free candy. No USB port to charge bring a converter.
Stayed 3 nights in Jun 2018
Response from Favored Hotel Domicil on Aug 9, 2018
Dear Andrew, thank you for your stay and for your feedback. We would be very happy to welcome you again. We recommend to book the comfort category which provides an aircondition. You can also book the comfort room here on Expedia. For any further questions please do not hesitate to contact us anytime. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to main train station.
Very accomodating. Great breakfast. I have no more to add.
Stayed 1 night in Jun 2018
Response from Favored Hotel Domicil on Aug 6, 2018
Dear Guest, thank you for your reservation. We are happy that you enjoyed your stay with us and we hope to welcome you back soon. Kind regards

6/10 Okay

Birgit

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Favored Hotel Domicil on Aug 13, 2018
Thank you!

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel,very central
The receptionists were super nice,even though we cancelled and booked multiple times.it is near the centre,ignore the fact the red district is near,just avoid that street next to,honestly the streets nearby are good as gold.clean rooms and beds,daily housekeeping.Thanks
Stayed 1 night in Jun 2018
Response from Favored Hotel Domicil on Jun 27, 2018
Dear Elisa, thank you very much for your stay in our hotel. We are pleased that you enjoeyed your time with us. We hope to welcome you back soon. Kind regards

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel at central location
I stayed in economy single room. The room was small but convenient and clean. It overlooked busy street, but window soundproofing was very good. Shower was great, bed was comfortable and Wifi was excellent. There is no air conditioning, and although the weather was hot, you can open the window and use provided fan to pump colder air inside in the evening. Window shades were proper and you can make the room dark if that's important to you. There were no junkies around the hotel entrance.
Stayed 3 nights in May 2018
Response from Favored Hotel Domicil on Jun 27, 2018
Dear Boris, thank you very much for your stay and for your kind review. We are happy that you liked your stay in our hotel. It would be our pleasure to welcome you next time you will visit Frankfurt. Kind regards

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2018
Response from Favored Hotel Domicil on Jun 27, 2018
Thank you!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late check in no apologies attitude no thanks extra charge
Stayed 2 nights in Apr 2018
Response from Favored Hotel Domicil on May 18, 2018
Dear Guest, we regret that our hotel could not meet your expactations. If you have any further questions or issues please do not hesitate to contact us.KInd regards