The staff was very stand-offish. The hotel is in a very bad area. I walked here from the DB train/bus station because it was so close. That's why I got it. If you're a woman take a taxi here, there's drunks, crackheads and vandals on every side of the street starting from the train station to the street up to the hotel. The night I was there, I left my room to go get some food and drinks and there was a prostitute trying to get water from staff and trying to steal the candies on the desk and the staff was practically wrestling with her to get out. This is definitely not a family hotel. That's the only reason I'm writing this review, to steer families away from here. If you're a tall, big single male like I am then do whatever. The pictures are misleading, the rooms are super small. The elevator was something out of a horror story, there's room for literally 1-2 people inside the elevator and not a single person more. What really bugged me was the "tourist fee" which was 2 Euros which they get you with when you check out. I felt it was cheap, tacky, rude and unfriendly. Why charge someone a hidden fee when they check out? Needless to say, the next time I am in Frankfurt, I will definitely not be going to this hotel.