Check in was quick and easy. Desk clerk friendly. Room was a pet friendly one, as we have a small dog. It was like most pet friendly rooms. A bit on the worn side, with a stained carpet. Not a huge problem, as we have come to expect this, traveling with a pet. We had booked 2 nights, and the 2nd day became the real problem. We had slept in a bit the 1st night, and were still in the room about 9:00 am, when the maid knocked on our door. My husband told her we would leave shortly, and were out by 9:30. When we returned about 6:00 pm, we found the room had not been touched. The bed still unmade, no biggie, but NO clean towels. That was a problem. I called the office to ask for clean towels, and was told to come down and pick up a couple. My husband went to get them, and that's exactly what he got. 2 clean bath towels. NO washcloths or hand towels. Office said they were out of the washcloths and hand towels. What? How does a hotel run out of linens? Especially in a hotel that is barely 1/3 full? Office also told him that if the maid knocked and we were still there, she Would NOT return later. What's up with that? Not good service, in my opinion. I will definately not choose this hotel in the future.