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홈타운 스튜디오 바이 레드 루프 프레즈노 - 웨스트 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 1004개 이용 후기 중 206개" "
평점 8 - 좋아요. 1004개 이용 후기 중 204개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 199개" "
평점 4 - 별로예요. 1004개 이용 후기 중 165개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 230개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함

2/10 - 너무 별로예요

Sujin 님, 서울

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비추입니다.
최악입니다.너무 더럽고 시설 및 분위기가 여행의 기분마저 망칩니다. 다신 가고 싶지 않아요. 주변에 걸어서 갈수 있는 마트가 많은 거 하나만 좋습니다.

4/10 - 별로예요

Chloe 님, California

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
메트리스 굿!!
금액 대비 괜찮은 호텔입니다. 특히 메트리스가 매우 좋아서 허리 않좋으신 분들에게는 딱인것 같습니다. Mall 내에 위치하고 있어 식당 글로서리 등이 가깝고 요세미티 킹스캐년 세코야 관광에는 아주 좋습니다. 간이부엌도 있어 간단한 라면 등 먹기 좋구요.

6/10 - 괜찮아요

ARMIDA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I got non smoking rooms and they smelled like cigarettes.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Jereol

연인과의 여행
좋아요: 직원 및 서비스
Noise
2024년 3월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 23일
Dear Jerol, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS FRESNO - WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noise disturbance that was at our location. Our team always try to find different ways to improve our guest experience so we will work on limiting the level of noise at the hotel. We appreciate you sharing your honest feedback and we hope you will return at our Red Roof location soon.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 - 괜찮아요

Beverly

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Quiet, comfy bed, room was neat & tidy. On the other hand, was badly in need of maintenance as there was mold all around the upper edge of the shower stall, chipped peeling paint throughout the room, a very flimsy, unreliable door lock & no towels or washcloths in the room.
2024년 3월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 18일
Dear Beverly,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am happy to read that you found the hotel to be quiet, the bed to be comfortable and the room to be tidy. We apologize for any inconvenience you experienced for the lack of proper maintenance, the possible sign of mold in the bathroom, the peeling paint and the other concerns you described. Your feedback is valuable, and we appreciate your understanding. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I will also share your feedback with the rest of the team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Santos

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very thin walls you can hear everything. Woke up to neighbors fighting. Hard to park. Our bathroom outlets did not work and rooms definitely smell like smoke. Rooms are affordable though so its great if you’re on a budget. Close to many restaurants and stores. Front office will only allow one person in the office at a time so make sure you beat the line in the morning for check out.
2024년 2월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 16일
Dear Santos,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Fresno - West. I am glad to read that you were pleased with the value to price ratio of the rooms and our location as it is close to many restaurants as well as stores. However, you indicated that you were unsatisfied with how thin the walls are, that the outlets in the bathroom did not work and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

nicolas

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom over flood took us while to get another room
2023년 12월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 14일
Dear Nicolas,Thank you for feedback following your recent visit with us at the HOMETOWNE STUDIOS FRESNO - WEST. At Red Roof, our primary mission is the provision of clean and comfortable living. However, it seems we failed as you mentioned the bathroom flooded the floor and it was a lengthy wait for another room. Please accept our sincerest apologies. Feedback from our guest is always welcomes as we work towards improvement.Thank you again for the comment. We would love to provide a better experience in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Stephanie

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water, room had a smell, toilet made a noise all night, the outside smelled like urine and marijuana. Stairwell was dirty, elevator smelled like it had not been cleaned in weeks. Moisture in the ceiling in the bathroom prior to use.
2024년 3월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 11일
Dear Stephanie,We are sorry to hear your recent experience at the HomeTowne Studios Fresno - West did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 12일
Hello Lawrence, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Fresno - West and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Jerry

좋아요: 청결 상태
It was alright
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 10일
Dear Jerry,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Fresno - West. I am happy to read that you had a good stay, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Nicole l

가족 여행
Was the FILTHIEST hotel ive EVER stayed in. We took multiple pictures of the black mold shower and sink, grease filled walls in kitchen. Dust built up over all lamps and pictures on the wall. Disgusting floor with dirt build up on all corners. Broken rusted ac unit that smelled like mildew! Came home and my entire family has a cough and sore throats!!
2024년 2월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 22일
Dear Nicole, Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Fresno - West. It's truly disheartening to read that your experience did not meet your expectations due to the possible mold you encountered, the uncleanliness of the floors and the broken air conditioner. Please accept our sincerest apologies for the inconveniences caused. I am shared your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Nara 님, Clovis

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfriendly and unaccommodating receptionist. Room smelled.
2024년 2월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 22일
Dear Nara, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Fresno - West. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff and the odor of the room which hindered your experience. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

gary

연인과의 여행
별로예요: 편의 시설/서비스
cockroaches
2024년 2월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 21일
Hi Gary,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 - 너무 별로예요

Marla J

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pest control is needed for roaches and earwigs. Mold removal is also necessary. Entire site could use a deep cleaning. I do have pictures, if interested
2024년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 15일
Dear Marla,Thank you for taking the time to complete our guest survey of your recent stay at the HomeTowne Studios Fresno West. You've expressed your displeasure in the cleanliness of the room, the upkeep of the property and that you found there to be insects, among other concerns. This is regrettable to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Red Roof Management

4/10 - 별로예요

Luis

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
:(
2024년 2월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 15일
Hello Luis,I sincerely apologize that your stay at our HomeTowne Studios - Fresno West didn't meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

10/10 - 훌륭해요

Frank 님, Fresno

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean
2023년 12월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 25일
Dear Frank, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Fresno - West. We are delighted to read that you were pleased with the cleanliness of our hotel, prompting your 5/5 score. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Carol 님, Fresno

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Liked the amenities. Didn’t like how run down it was.
2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 21일
Dear Carol,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios by Red Roof Fresno - West. We are thrilled to see that you liked the amenities we offer, prompting your 5/5 score. However, you mentioned that the upkeep of our property was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Karla

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a leak in the ceiling at the bathroom with the trash can full of water the towels were wet. I'm pretty sure there was mold because I kept sneezing and got a headache from being in the bathroom there was bubbles on the bathroom wall and ceiling I don't know if it was filled with water from the leak or lackluster painting from covering what would have been mold
2024년 1월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 1월 18일
Dear Karla,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am sorry that your experience did not meet your expectations due to possible sign of mold growth and the leaking ceiling. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Karla

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Ourroom had mold and painted over it. Except due tothe leaking ceiling pockets had formed in wall. I didn't like the picket of water catching leak in the ceiling.
2024년 1월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 1월 18일
Dear Karla,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am sorry that your experience did not meet your expectations due to possible sign of mold growth and the leaking ceiling. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

ALVARO

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like price. Didn't like that hall ways & stairs are dirty..
2024년 1월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 1월 16일
Dear Alvaro,Thank you for taking the time to tell us about your experience at our hotel HomeTowne Studios by Red Roof Fresno - West. We are happy to see that you were pleased with our affordable prices, prompting your 3/5 rating. Please accept our sincerest apologies for the less than ideal encounter you had regarding the lack of cleanliness of the hallway and stairs. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ohso

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There is a young lady that works here she’s very friendly and helpful and always has a smile!
2024년 1월에 3박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 13일
Thank you, Ohso, for taking the time to share your feedback regarding your experience at the HomeTowne Studios Fresno - West. We're delighted to hear that our staff was very friendly, and helpful. At Red Roof, we always enjoy hearing about the lasting impression our staff left on our guests.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 - 좋아요

Ohso

2024년 1월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 13일
Thank you, Ohso, for being our guest at the HomeTowne Studios Fresno - West. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ohso

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 1월 12일
Hello Ohso,I am pleased to have had you as our guest at our HomeTowne Studios Fresno West. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

6/10 - 괜찮아요

Gabby

연인과의 여행, 출장 여행
2024년 1월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 1월 10일
Hello Gabby,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

4/10 - 별로예요

James

가족 여행
별로예요: 편의 시설/서비스
The room was so dirty. Dirt everywhere, table and counters were sticky. The table top look like it has not been wiped for a long time. The room was for non-smoking but the smells of smoke was so strong and we have the air condition on all the time. The were holes in the bathroom door and so dirty. Bugs inside the drawers and holes in the comforter. I will never reserve this hotel again.
2023년 12월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 1월 10일
Hello James,Thank you for being a guest at our HomeTowne Studios by Red Roof Fresno - West. It seems we have let you down with issues that you've reported regarding the room being unclean, it having an odor, holes in the bathroom door and insects. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Chor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The main thing is their card readers not functioning correctly.
2023년 12월에 6박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 4일
Thank you, Chor, for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Fresno - West. I am disappointed that your experience did not meet your full expectations, as you indicated that the card readers were not functioning correctly. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 1일
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Fresno - West and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Lina

별로예요: 청결 상태
2023년 12월에 3박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 1일
Hello Lina, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Fresno - West and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management

6/10 - 괜찮아요

Gerad

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
More Rewards per my purchases would be appreciated and or coupons because when I book through you guys I don't get my points through Hometown Studios so I've been a little customer to Expedia for this reason or coupons please
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 31일
Thank you, Gerad, for writing to us about your recent stay at the HomeTowne Studios Fresno - West. We value you as a our guest and welcome your 3/5 rating. In regards to your rewards, should you wish to further discuss the issue please contact Expedia directly.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Raul

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 31일
Thank you, Raul, for being our guest at the HomeTowne Studios Fresno - West. We value you as a our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Sanamprit

2023년 12월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 17일
Hello Sananprit, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. A Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 - 별로예요

Shawn 님, Tampa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 27일
Hello Shawn,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Fresno - West. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Lisa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 27일
Hello Lisa,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Fresno - West. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gloria

2023년 12월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 27일
Hello Gloria,The staff at the HomeTowne Studios by Red Roof Fresno - West and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

stephanie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas Eve
It was just ok. The room was very outdated and the mattress was very uncomfortable. The room was very cold even while the heater was on. Great channel selection on the tv.
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 26일
Dear Stephanie,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the rooms being outdated and issues with amenities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Ge

2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 26일
Hello Ge, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio trailRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Malisa

2023년 12월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 26일
Hello Malisa, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 - 좋아요

Grant 님, Burbank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 27박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 23일
Hi Grant,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - 괜찮아요

Bricely

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
alot of homeless people
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Jason

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely awful. I had to leave. The stench was overwhelming. Avoid this dump like the plague!
2023년 12월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 20일
Hi Jason,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - 괜찮아요

Bricely

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like it at all the room i stayed in the room above me..... kids were jumping all late hours i called complaining 3 times nothing was done stairs dirty shower head needs to be updated elevators dirty too
2023년 12월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 12월 18일
Thanks for choosing to stay with us, Bricely, we are however very sorry to learn that you were not able to fully enjoy your stay here at the HOMETOWNE STUDIOS FRESNO - WEST due to the noisy guests and unclean shower head and elevators. Your feedback is taken very seriously, and rest assured it is our intention to work on these problems to prevent any future occurrences here at Red Roof. Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

8/10 - 좋아요

April Joy

좋아요: 직원 및 서비스, 편의 시설/서비스
Twas good. The staff was nice to us/everyone, but I wish they could offer at least free water or shampoo/condition for guests. I saw some hair strands on the linens even before we used it and the floor isn’t washed that well.
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 14일
Dear April,Thank you for taking the time to complete our guest survey regarding your recent stay at the Home Towne Studios by Red Roof Fresno - West. I'm so glad you had a good stay and the staff were nice, prompting your 4/5 score. However, it's truly disheartening to see you highlight that you saw hair strands on the linens, the floor wasn't washed well and the other issues you mentioned hindered your stay. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Chevanese Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Bricely

아이를 동반한 가족 여행
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 14일
Thank you for your positive rating, Bricely, following your stay at the HomeTowne Studios Fresno - West. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

harry h

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel security was broken and the hotel was dirty. Not well maintained.
2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 28일
Hello Harry, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Fresno - West. Please accept our sincerest apologies as it seemed your stay felt short of your expectation due to the situation you described regarding the broken security and the lack of cleanliness, prompting your 2/5 score. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Bricely

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 11일
Thank you for your positive rating, Bricely, following your stay at the HomeTowne Studios Fresno - West. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Bricely

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
Need to improve cleaning elevator fix washers out of 5 2 only work
2023년 12월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 11일
Thank you, Bricely, for the feedback about your stay at the HomeTowne Studios Fresno - West. It's great to see you enjoyed your stay, resulting in a 5/5 score. However, you highlighted that the elevator needs improving on cleaning and not all the washers worked. We value your business and would like to assure you that this is not reflective of our usual standards. I will certainly bring this to the property’s attention in an effort to address your concerns.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Hugo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location with food options near by. Property very clean and plenty of parking. Front desk always helpful and very polite. Will stay here again when I visit Fresno in the future.
2023년 11월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 11일
Thank you, Hugo, for taking the time to share your feedback regarding your experience at the HomeTowne Studios Fresno - West. It's great to hear that you appreciated our hotel's convenience, cleanliness, plenty of parking space and our helpful, and very polite front desk staff. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Once more, thank you for posting your review. We look forward to having you visit with us again in the future. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 9일
Hi Arthur,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 - 훌륭해요

Kary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not bad
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 6일
Dear Kary,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FRESNO - WEST. It’s great to hear that you found our property to be suitable for your accommodation needs. At red roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist