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햄프턴 인 프로스트버그 메릴랜드 여행 후기

2.5 out of 5
햄프턴 인 프로스트버그 메릴랜드
11200 New Georges Creek Rd Sw, Frostburg, MD

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 727개 이용 후기 중 480개" "
평점 8 - 좋아요. 727개 이용 후기 중 199개" "
평점 6 - 괜찮아요. 727개 이용 후기 중 28개" "
평점 4 - 별로예요. 727개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 727개 이용 후기 중 10개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Carsyn

좋아요: 청결 상태, 편의 시설/서비스
Very clean and staff very friendly. Will recommend
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mark

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff super friendly
2024년 4월에 1박 숙박함
답변 제공: R Brown, GSR 님, 2024년 4월 15일
Thank you for you review. We will be sure to pass it along to our staff. We hope to see you again soon!

6/10 - 괜찮아요

Natasha 님, Woodstock

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to locate right off highway. Easy parking felt safe, was a bit secluded. There was a random Burger King next door. Room was clean, bed was comfortable, sheets wasn’t as soft as I would’ve liked but not complaining. Did have microwave and fridge which made very convenient. Overall nice stay. Only complaint was dirty stank stained fabric computer chair need to replace with leather, easier to clean. Husband called it a porn chair and not to sit in it!
2024년 3월에 2박 숙박함
답변 제공: Debbie 님, 2024년 4월 10일
Thank you for staying at the Hampton Inn Frostburg. We are terribly sorry that your desk chair was stained. We are working on a Hotel refresh and we will be getting new chairs in the future.We hope you will give us another chance to exceed your expectations.

10/10 - 훌륭해요

Cathy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Debbie 님, 2024년 4월 10일
Thank you for staying with us at the Hampton Inn Frostburg. We appreciate the wonderful rating you gave us.We hope to see you again soon.

8/10 - 좋아요

Judy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was friendly and helpful. I had technical issues with the TV, refrigerator and toilet. The staff aided with these, however.
2024년 3월에 2박 숙박함
답변 제공: R Brown, GSR - MGMT 님, 2024년 4월 2일
Thank you for your review! We apologize for the inconvenience you experienced with your room and are certainly glad our staff was able to help resolve any issues you encountered. We do hope to see you again when you're traveling through Western Maryland.

10/10 - 훌륭해요

Theresa 님, High Point

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ryan at front desk was GREAT! Very helpful!
2024년 3월에 1박 숙박함
답변 제공: Debbie 님, 2024년 3월 17일
Thank you for staying at the Hampton Inn Frostburg. We appreciate your wonderful review. We will definitely show Ryan your great review.We can't wait to see you again.

10/10 - 훌륭해요

JENNIFER

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there for our daughter’s graduation, it was close by.
2023년 12월에 1박 숙박함
답변 제공: Ryan Brown, Guest Services- MGMT 님, 2024년 3월 11일
Thank you for your recent stay with us. We appreciate your feedback and positive rating. We do hope to see you again.

10/10 - 훌륭해요

Deirdre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely hotel with a very friendly staff.
2024년 2월에 1박 숙박함
답변 제공: Ryan Brown, Guest Services- MGMT 님, 2024년 3월 11일
Thank you kindly for your positive comments. We certainly appreciate your business and look forward to seeing you again soon!

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: R Brown, GSR - MGMT 님, 2024년 2월 20일
Thank you for your recent stay and the 5 star review! We look forward to seeing you again soon!

8/10 - 좋아요

Erica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice overall stay, but the towels had a strange odor. Excellent upgrades, friendly staff, and delicious muffins and scones served during breakfast.
2024년 2월에 1박 숙박함
답변 제공: R Brown, GSR - MGMT 님, 2024년 2월 20일
Thank you for your recent stay and review. We will follow up with our housekeeping department regarding the towels. We thank you for your kind words about our upgrades, staff and breakfast. We look forward to seeing you again soon!

10/10 - 훌륭해요

Sheila

연인과의 여행
좋아요: 편의 시설/서비스
The evening staff were awesome when checked in, however the morning staff were not friendly at all…it was as if they didn’t want to be there or that we the customers were a bother to them. When we came down for breakfast no one greeted us with a good morning, they didn’t even make eye contact. But the evening staff were friendly and polite!
2024년 2월에 1박 숙박함
답변 제공: Ryan Brown, Guest Services- MGMT 님, 2024년 2월 7일
Thank you for your review of your recent stay. We appreciate your business and kind words regarding the staff. We are sorry that the morning staff was not as accommodating and will make sure to pass this information along to management. Again, thank you for your business and we hope to see you again soon!

10/10 - 훌륭해요

Leonard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay dropping off daughter for spring semester.
2024년 1월에 1박 숙박함
답변 제공: Ryan Brown, Guest Services- MGMT 님, 2024년 2월 7일
Thank you for your kind words. We appreciate your business and look forward to seeing you again soon!

8/10 - 좋아요

Judith

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Debbie 님, 2024년 1월 15일
Thank you for choosing to stay at the Hampton Inn Frostburg and for giving us such a good rating. Our staff works hard to make every guest stay wonderful.We cannot wait to welcome you back.

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Debbie 님, 2024년 1월 15일
Thank you for staying with us at the Hampton Inn Frostburg and for giving us such a great rating.. We appreciate it.We hope to see you again.

8/10 - 좋아요

OLUKAYODE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a restful night. The staff we encountered were very nice. Ryan checked us in and much kudos to him.
답변 제공: Debbie 님, 2023년 12월 30일
Thank you for staying with us. We appreciate your feedback. Ryan will be glad to read your review.We cannot wait to see you again.

10/10 - 훌륭해요

OLUKAYODE

2023년 12월에 1박 숙박함
답변 제공: Debbie 님, 2023년 12월 23일
Thank you for staying at the Hampton Inn Frostburg. Thank you also for taking the time to complete this survey. Feedback is greatly appreciated, as we use it to continually improve upon. Our staff is doing their best to provide every guest with a great stay. Hope to see you soon.

8/10 - 좋아요

Marc

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Debbie 님, 2023년 12월 23일
Thank you for staying at the Hampton Inn Frostburg. Thank you also for taking the time to complete this survey. We value your input.If there is anything we can do to improve your stay please let us know. We do hope to see you again.

10/10 - 훌륭해요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
We stayed here for 1 night and we had a great stay. Family of 4, our kids loved the pool. It was very clean inside the pool area. Hotel all over was clean, our room was clean. Bed was comfortable. Continental breakfast was nice, lots of selection
2023년 12월에 1박 숙박함
답변 제공: Debbie 님, 2023년 12월 16일
Thank you for staying at the Hampton Inn Frostburg, we appreciate it. We are delighted that everything was clean and comfortable and that breakfast was nice.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A return and satisfied customer!
2023년 12월에 1박 숙박함
답변 제공: Debbie 님, 2023년 12월 16일
Thank you for staying with us again, we appreciate it. We are pleased to hear that you are a satisfied customer. We cannot wait to welcome you back again.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was older but had been renovated and was an excellent place to stay.
2023년 11월에 1박 숙박함
답변 제공: Debbie 님, 2023년 12월 16일
Thank you for staying at the Hampton Inn Frostburg. We are glad you enjoyed your stay.Can't wait to see you again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Debbie 님, 2023년 12월 16일
Thank you for staying with us at the Hampton Inn Frostburg. We appreciate the great rating you gave us.We hope to see you again.

8/10 - 좋아요

HUNG

2023년 11월에 1박 숙박함
답변 제공: Debbie 님, 2023년 12월 23일
Thank you for staying at the Hampton Inn Frostburg. Thank you also for taking the time to complete this survey. We value your input.If there is anything we can do to improve your stay please let us know. We do hope to see you again.

8/10 - 좋아요

Eryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite,, Very friendly staff. Clean!!!!
2023년 11월에 1박 숙박함
답변 제공: Ryan Brown, Guest Services- MGMT 님, 2023년 11월 29일
Thank you for you stay at the Hampton Inn Frostburg and your positive review. We appreciate your comments and will certainly pass them along to our staff. We look forward to seeing you again soon!

10/10 - 훌륭해요

Lorraine

2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 11월 25일
Thank you for choosing to stay at the Hampton Inn Frostburg. We appreciate your business and your great rating.we cannot wait to see you again.

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Debbie 님, 2023년 11월 22일
Thank you for staying at the Hampton Inn Frostburg. We appreciate the great rating you gave us. We cannot wait to see you again.

8/10 - 좋아요

FRANK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: R Brown, GSR - MGMT 님, 2023년 11월 19일
Thank you for your recent stay at the Hampton Inn Frostburg and your positive review! Feedback is very important to us and we appreciate yours! We hope to see you again soon!

10/10 - 훌륭해요

Patricia

2023년 11월에 1박 숙박함
답변 제공: Debbie 님, 2023년 11월 25일
Thank you for staying at the Hampton Inn Frostburg. we appreciate the great rating.We can't wait to see you again.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 31일
Thank you for staying with us at the Hampton Inn Frostburg. We appreciate your wonderful rating. The staff will be delighted to see this great rating.We hope to welcome you back again.

10/10 - 훌륭해요

Mandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have always had a pleasant stay here - all of the staff are friendly, helpful and make staying here so nice. Breakfast is very good and there is plenty to chose from - definitely worth staying here.
2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 28일
Thank you for staying at the Hampton Inn Frostburg. Thank you for taking the time to fill out our survey and for giving us a great rating. We are delighted that it is always a pleasant stay and that our staff is friendly and helpful. Our staff does their best to ensure every guest has a wonderful stay. We cannot wait to welcome you back again.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and well kept property. Prompt check-in and check-out. Good breakfast.
2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 28일
Thank you for choosing to stay at the Hampton Inn Frostburg. Thank you for taking the time to fill out our survey and for giving us a great rating. We appreciate it. Our staff will be glad to hear that they are doing a good job cleaning and at the front desk.We hope to see you again.

10/10 - 훌륭해요

Rebecca

2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 21일
Thank you for staying at the Hampton Inn Frostburg. Thank you also for taking the time to complete this survey. Feedback is greatly appreciated, as we use it to continually improve upon. Our staff is doing their best to provide every guest with a great stay. We hope to see you soon.

8/10 - 좋아요

JENNIFER

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice, clean. It was quiet and the bed was comfortable. I'd skip the breakfast. The juice was water, food wasn't replenished, the coffee was terrible, the trash remained full that was in the kitchen area.
2023년 10월에 2박 숙박함
답변 제공: Debbie 님, 2023년 10월 28일
Thank you for staying at the Hampton Inn Frostburg. We are terribly sorry about the breakfast during your stay. This is not the norm for our hotel. This issue is being addressed.We are glad that your room was nice and clean.We hope you will give us another chance to exceed your expectations.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Debbie 님, 2023년 10월 28일
Thank you for staying at the Hampton Inn Frostburg. Thank you also for taking the time to complete this survey. We value your input.If there is anything we can do to improve your stay please let us know. We do hope to see you again.

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff so helpful
2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 14일
Thank you for staying with us at the Hampton Inn Frostburg, we appreciate it. We are delighted that your room was very clean, and the staff was helpful.We can't wait to see you again.

8/10 - 좋아요

Jude 님, Louisville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location for needs, good staff
2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 9일
Thank you for staying at the Hampton Inn Frostburg. Thank you for taking the time to fill out our survey and for giving us a good rating. Your satisfaction is important to us. We are pleased that our staff was good and that you liked the location.We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Andrew 님, Catonsville

2023년 10월에 2박 숙박함
답변 제공: Debbie 님, 2023년 10월 31일
Thank you for choosing to stay at the Hampton Inn Frostburg. Our staff really appreciates that wonderful rating. They do their best to make every stay great.We hope to see you in the future.

10/10 - 훌륭해요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went to Homecoming at FSU. The staff welcomed us and the room was very nice.
2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 9일
Thank you for choosing to stay with us at the Hampton Inn Frostburg.Thank you also for your positive feedback! We are very glad you enjoyed your stay. We are pleased that our staff welcomed you and that the room was very nice. Can’t wait to welcome you back next time you are in the area.

10/10 - 훌륭해요

Andrea 님, Lorton

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is in really good condition. The rooms are large and updated. The staff was very friendly and super helpful.
2023년 10월에 3박 숙박함
답변 제공: Debbie 님, 2023년 10월 9일
Thank you for choosing to stay at the Hampton Inn Frostburg. Thank you for taking the time to fill out our survey and for giving us such a great rating. Your wonderful review is very much appreciated.We are glad that our staff was very friendly and super helpful. Our staff does their best to ensure every guest has a wonderful stay. Can’t wait to welcome you back again.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New friends
Very friendly staff
2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 28일
Thank you for staying with us at the Hampton Inn Frostburg, we appreciate it. We are pleased that our staff was very friendly. They do their best to make every guest's stay wonderful.We hope to see you soon.

10/10 - 훌륭해요

Lindsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Debbie 님, 2023년 10월 9일
Thank you for staying at the Hampton Inn Frostburg. Thank you for taking the time to fill out our survey and for giving us a great rating. Our staff does their best to ensure every guest has a wonderful stay. We cannot wait to welcome you back again.

8/10 - 좋아요

Mark

2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 31일
Thank you for choosing our hotel, the Hampton Inn Frostburg. We are delighted by your good rating. Our staff does their best to make every stay great. We can't wait to see you again.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 9일
Thank you for staying at the Hampton Inn Frostburg. Thank you for taking the time to fill out our survey and for giving us a great rating. Our staff does their best to ensure every guest has a wonderful stay. We cannot wait to welcome you back again.

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful surrounding area. The complimentary breakfast was lacking in variety and the bagels and muffins were dry and stale.
2023년 9월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 28일
Thank you for staying with us at the Hampton Inn Frostburg. It is a beautiful area; we are glad that you enjoyed it.We are terribly sorry that our breakfast was not up to par, this is not the norm here. We hope you will give us another chance to exceed your expectations.

8/10 - 좋아요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stayed here twice. First time alone. This time I had my family and their dog. Reservation was listed as pet friendly and only questions about number of quest were asked. At check in, I was informed of a dog fee for the night and charged an extra $60. This was not customer friendly, to get you at the check in desk for more money. This might change my staying at this facility again.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Robin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Debbie 님, 2023년 10월 9일
Thank you for staying at the Hampton Inn Frostburg. Thank you for taking the time to fill out our survey and for giving us a great rating. Our staff does their best to ensure every guest has a wonderful stay. We cannot wait to welcome you back again.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is dated but very clean. Bathrooms updated. Rooms small. Would stay again. Convenient to FSU.
2023년 9월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 9일
Thank you for staying at the Hampton Inn Frostburg. Thank you for taking the time to fill out our survey and for giving us a good rating. Your satisfaction is important to us. We are pleased that your room was clean. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 9일
Thank you for staying at the Hampton Inn Frostburg. Thank you for taking the time to fill out our survey and for giving us a great rating. Our staff does their best to ensure every guest has a wonderful stay. We cannot wait to welcome you back again.

10/10 - 훌륭해요

Donald

2023년 9월에 1박 숙박함
답변 제공: Debbie 님, 2023년 10월 14일
Thank you for choosing to stay with us at the Hampton Inn Frostburg and for the great rating, we appreciate it.Our staff does their best to make every stay great. We hope to see you again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Debbie 님, 2023년 9월 23일
Thank you for staying at the Hampton Inn Frostburg. Thank you also for taking the time to complete this survey. Feedback is greatly appreciated, as we use it to continually improve upon. Our staff is doing their best to provide every guest with a great stay. Hope to see you soon.

2/10 - 너무 별로예요

Carolyn

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was pleased to get a room last minute but was put in a handicap accessible room on the first floor by a back door that was propped open. As a single female traveling alone I did not feel safe. Staff was unwilling or unable to accommodate me elsewhere. All this I could have dealt with had I not paid almost $300 for a very basic room, uncomfortable bed and a tv remote that did not work!
2023년 9월에 1박 숙박함
답변 제공: Debbie 님, 2023년 9월 23일
We are terribly sorry about your stay. The hotel was full during your stay unfortunately, so they could not move you to another room. Please contact the front desk next time you see a door propped open, we do not do that for guest safety reasons and would have closed the door.We hope you will give us another chance to exceed your expectations..