Overall, a good stay, within walking distance to the town centre and beach (approximately 20-30 minutes). From the front gate you have a nice view of the volcano (right) and dunes (left)
Generally, the hotel staff were always friendly and helpful (excellent). However, we did find the gentleman on duty Sunday 08/01 wasn't as friendly or helpful, a little passive aggressive.
The green section of the hotel and pools tends to be slower paced. The hotel is generally fairly quiet after dinner which was nice.
Good.
Close..ish to town
Close..ish to the beach
7 Pools ( but they are shallow )
Fair selection for breakfast, lunch and dinner, sadly only small changes between days, would have liked to see more Spanish dishes served.
Drinks alway available.
Spa / massages.
Variety of Music played during the day
Entertainment for children ( pool table, game, soccer
Small gym (limited equipment)
Parking ( a layout is quite challenging)
Bad
Sound proofing in rooms is not great, you can hear some traffic , tvs and audio (people talking) and furniture being moved about.
Guests are not cut off when they've had too much to drink (mostly British guest)
Too many people booking pool chairs even though there are rules (mostly British and German guests).
Suggestions
Serve more local food, when is Spain...
The team are always busy, cleaning, clearing plates, serving drinks.. give them a tip jar so guest can show their appreciation.
Enforce the pool chair rule, we saw a number of guests put towel