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퀄리티 인 개즈던 - 아탈라 여행 후기

2.5 out of 5
퀄리티 인 개즈던 - 아탈라
1612 W Grand Ave, Gadsden, AL

이용 후기

6.6
평점 10 - 훌륭해요. 129개 이용 후기 중 34개" "
평점 8 - 좋아요. 129개 이용 후기 중 30개" "
평점 6 - 괜찮아요. 129개 이용 후기 중 26개" "
평점 4 - 별로예요. 129개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 129개 이용 후기 중 22개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Pablito

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excelente
2024년 2월에 4박 숙박함
답변 제공: GM 님, 2024년 2월 26일
We are thrilled to learn that you had such a wonderful experience during your stay with us. We truly appreciate your kind words and are delighted that you enjoyed your time at our hotel. If you have any other comments or suggestions, please feel free to reach out to us. We would love to welcome you back in the future for another exceptional stay.

6/10 - 괜찮아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 20일
We appreciate you taking the time to rate our hotel. If there's anything specific you'd like to share regarding your stay, please feel free to reach out to us directly. We value your feedback and hope to welcome you back in the future.

8/10 - 좋아요

Nigel

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Nigel, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was all around amazing i loved it
2024년 1월에 1박 숙박함
답변 제공: vipul patel 님, 2024년 1월 11일
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements. Thank you again for your time, if you could please take a moment to Leave a review we would greatly appreciate it.

10/10 - 훌륭해요

Nigel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Nigel,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another exceptional stay.

8/10 - 좋아요

Keith

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Keith,We appreciate you taking the time to rate our hotel. If there's anything specific you'd like to share regarding your stay, please feel free to reach out to us directly. We value your feedback and hope to welcome you back in the future.

8/10 - 좋아요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Brittany,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we hope you had a great experience with us. If you have any feedback or suggestions to share, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

10/10 - 훌륭해요

Rudy

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Rudy,We are thrilled to learn that you had such a wonderful experience during your stay with us. We truly appreciate your kind words and are delighted that you enjoyed your time at our hotel. If you have any other comments or suggestions, please feel free to reach out to us. We would love to welcome you back in the future for another exceptional stay.

10/10 - 훌륭해요

Margaret

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great!! Warm welcome upon arrival!!!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Margaret,Thank you so much for your positive feedback! We are thrilled to hear that you had a gratiying experience with our warm welcome. We strive to provide exceptional service to all our guests and we are delighted to know we exceeded your expectations. We sincerely hope to have the opportunity to welcome you again in the future.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello David,Thank you so much for your incredibly generous rating! We're thrilled to have exceeded your expectations. We hope to welcome you back soon for another outstanding stay!

6/10 - 괜찮아요

Carla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Newly remodeled extremely clean.Mattresses were not comfortable .Stayed 2 nights ,woke up both nights to screeching tires in parking lot,semi trucks cranking up and running in parking lot and bass speakers thumping all of this starting around 3am and going on for over an hour.Hor water was an issue as well.Staff explained that it was due to location of hot water heater in facility.Staff was nice they tried their best with what they had to work with.Wouldnt stay here again.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Carla,Thank you for your opinion. We apologize for the inconveniences you experienced during your stay. We understand your concerns and will take them into consideration to improve our services. We appreciate your understanding and hope you will give us another chance in the future.

8/10 - 좋아요

Waylon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick stay
Hotel clean and newly remodled. Breakfast wasn't great but works in a pinch
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Waylon,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast. Please do consider us again on your next visit to the area.

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to be moved to another room - both sink and shower drain wouldn’t drain. Husband fixed sink drain and then I called front desk. Very kindly moved us - even walked the key up to our room. The floors were filthy. I went out and bought a mop at the dollar store and cleaned our floors. Not many restaurants except for fast food in the area.
2023년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Sarah ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 - 좋아요

Arthur

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Arthur,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Rebecca S

좋아요: 숙박 시설 상태 및 시설
Good value!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hi Rebecca,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. and find it of great value Thank you so much, waiting to serve you again!

10/10 - 훌륭해요

Rebecca

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10/10 would recommend
The front desk ladies are super friendly and we’re very accommodating when I came in from NYC headed home. I wasn’t looking for super fancy just somewhere to shower and sleep. This was exactly what I wanted and more. It was clean, I felt safe, and they made sure I was good before I left the next morning. I’d definitely stay again next time I’m in the area.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 16일
Hi Rebecca,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quality Inn of Gadsden
Nice Hotel
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 12일
Hi Christopher,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quality Inn of Gadsden
Very Nice Hotel with the Basics
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hi Christopher,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 - 좋아요

Edna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice. The room was clean and in good condition. They need a new waffle machine. Theirs does not get the waffles done and one half cooks more than the other. Raw dough isn't very good! Other food was fine.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hi Edna,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our waffle machine, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

10/10 - 훌륭해요

LaRiena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello LaRiena,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The AC units are terribly loud, and walls very thin as well. The alarm clock in the room was also set for 5am- a horrible surprise.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hello Jennifer,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Patricia,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 - 훌륭해요

Luka

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Luka,Thank you so much for the incredible rating. We look forward to your next visit.

6/10 - 괜찮아요

Oliver

가족 여행
Fair for the price
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hello Oliver, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 - 너무 별로예요

Manuel

별로예요: 청결 상태, 직원 및 서비스
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 7일
Hello Manuel, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Marsha 님, Madison

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hello Marsha,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was easily accessible from the highway. The man at the front desk was especially nice and professional! Very clean rooms! Very comfortable beds!! It would have been nice if the breakfast time was until 10 a.m. so those of us who like to sleep in a little later can enjoy the breakfast provided. Also, an earlier check in time than 3:00 p.m. would be great. That is evidently the standard time, I guess, at all the hotels though. Brighter lighting in for the vanity mirror would be ideal, too. Thank you for a great stay!
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Evelyn,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast and also our front desk. Please do come see us again.

8/10 - 좋아요

Cindy

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was ok.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello Cindy,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 - 훌륭해요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is ducked off to itself. Very peaceful and quiet. Several dining options close by.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 19일
Hi April, We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 - 훌륭해요

Benjamin

2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 4일
Hello Benjamin,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

2/10 - 너무 별로예요

Kathy

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk clerk wanted us to pay again after I had a receipt from Expedia. Shower didn’t drain. No breakfast offered as indicated in ad. Coffee pot in room was missing the strainer so couldn’t even make your own
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 9일
Hello Kathy, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

4/10 - 별로예요

Angel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only good thing I can say is it was close to the event I attended. The bedding was dingy, had burn holes all over, and the pillow cases had long hair on them. The bathroom door did not have a door knob at all so you couldnt close it. The shower had a hair clog that we had to remove in order to shower without flooding the floor. I will never stay at an Econo Lodge anywhere ever again This location as nasty!
2022년 10월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 27일
Hello Angel, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 - 괜찮아요

Joseph

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 25일
Hello Joseph,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 - 괜찮아요

Quintin

2022년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 1월 14일
Hello Quintin,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 - 별로예요

Janet

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shower was a trickle of water, pillows horrible, bed nice, a/c had bad smell. Breakfast was nothing left at 6:10am even though opened at6am! Workers cleaned them out was explanation! Very disappointed
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 12일
Hello Janet, Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 - 좋아요

Polly

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They’re renovating…when it’s done, it’ll be excellent. The best thing was the privacy window. No peepers and helps block the light.
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 23일
Hello Polly, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

4/10 - 별로예요

Bryan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under renovation but room was half finished with things missing. Dirty towels with hair on them left as fresh towels. Window was cracked. Sort of sketchy so I locked myself in for night.
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 29일
Hello Bryan, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

4/10 - 별로예요

Renee

출장 여행, 가족 여행
별로예요: 청결 상태
Bed was comfy and seemed to be newer but room was in bad shape, floors dirty, no toilet paper… 1 inch gap under the door for bugs to crawl right under. Very thin walls and doors could hear everything!!
2022년 4월에 1박 숙박함
답변 제공: Manager 님, 2022년 4월 26일
Hello Renee, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 - 별로예요

Byron

2021년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 3월 23일
Hello Byron, On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 - 좋아요

Brenda

2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 17일
On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 - 괜찮아요

Patrick

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A/C was not working upon check-in but was repaired after two visits from very helpful maintenance man. Half smoked cigarette left on the self in the shower...
2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 8일
We appreciate the comments, especially with regards to your opinion of our shower. I hope that we will impress you with exemplary service during future visits.

2/10 - 너무 별로예요

James

2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 6일
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 - 너무 별로예요

JOHN 님, SANTA ROSA BEACH

단체 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The clerk was very nice. The only non smoking room Had heavy mold and ceilings were falling in. The next room was a smoking room. The commode lid was broken and this room had wet ceilings roaches and a heavy smell.
2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 5일
We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 19일
On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 8월 22일
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Didn’t like that there wasn’t any breakfast. It wasn’t very clean.
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 8월 8일
Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

4/10 - 별로예요

Ashley

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 11월 4일
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst place to stay!!! The place is not up to code at all from the holes and cracks in ceilings to the plumbing in each bathrooms not working! Upon arriving my room was not ready or they claim they didn’t have it in their system. Then the room the moved me too toilet was not working so they moved me to a second room in which smelled and was extremely hot! Bugs were crawling around on the floor and on my belongings and also in the beds and again the plumbing in this bathroom was worst than the first one! I called the front desk and all the guy offered was to move me again!!! This was the worst experience I’ve ever had traveling it shouldn’t even be an option to choice don’t waste your time or money on this one!!
2021년 7월에 3박 숙박함
답변 제공: Manager 님, 2021년 8월 5일
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor upkeep. Flies in the room. Broken bed springs. Broken lamp. Too pricy for what you get
2021년 6월에 1박 숙박함
답변 제공: Manager 님, 2021년 6월 29일
I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. We hope you'll return someday to see how we're improving.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was filthy. Our King, Non-Smoking room was a Double, Smoking room. There was a layer of filth over everything. Not even the floors were swept. Zero water pressure, but that was minor compared to the filth. Two days later and I can still smell the room on my belonging. Disgusting.
2021년 6월에 1박 숙박함
답변 제공: Manager 님, 2021년 6월 29일
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.