The front desk check in clerk, Robert Silver, was so accommodating. After completely checking in and learning that we were on the second floor with no elevator, I asked was there any way that we could get a downstairs room. After explaining my situation, he graciously and without hesitation replied yes. He then changed our room to the bottom floor and to a room right at the door so we did not have to walk that far. His genuine concern for our well being meant so much to us. A great big thank you to Me. Silver. Your caring ways are truly appreciated!