No one at the desk, called and the mgr came, I asked for a 1st floor room, none available, we're full. Spent five minutes looking, finally found one, all the while saying (over&over) 'never ever book thru a third party...ALWAYS call us for the best prices". (Checking later, lot wasn't half full) Terrible mattress, we kept rolling into the middle of the bed. Al together a very poor experience. Lesson learned!