스위트, 킹사이즈침대 1개, 금연, 분사식 욕조 | 암막 커튼, 다리미/다리미판, 간이 침대, 무료 WiFi

베스트 웨스턴 갈레나 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 갈레나 인 & 스위트
9923 West US Route 20, Galena, IL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 505개" "
평점 8 - 좋아요. 1003개 이용 후기 중 326개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 89개" "
평점 4 - 별로예요. 1003개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 30개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

James Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks for taking care of me
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello James Patrick,We appreciate your feedback and it is always a pleasure to take good care of our valued guest. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
Property is okay.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Robert,We appreciate your feedback on the property. Should you have any further comments or suggestions, please feel free to contact us.

10/10 - 훌륭해요

Ted

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Ted,We appreciate you choosing our hotel for your stay! Please don't hesitate to reach out to us directly with any feedback you may have from your experience.

6/10 - 괜찮아요

Sheena

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs updated. Curtains had tears the lock didn’t work properly on the door. You could definitely tell someone smoked in the room previously. The bed was hard. Breakfast was decent.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Sheena,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for review and improvement. We strive to provide all our guests with a comfortable experience and regret any inconveniences you may have encountered during your stay. We hope you were still able to enjoy our breakfast offerings.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Been staying here 13 years so obviously they are doing something right.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Nicole,We are delighted to hear that you have made our hotel your home away from home for over a decade. We appreciate your loyalty and look forward to welcoming you back for many more years to come.

4/10 - 별로예요

Lee

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Lee, We're sorry to hear about your experience. Please reach out to us with any specific feedback you'd like to share from your stay. We value your input and would love to address any concerns to improve for future guests.

6/10 - 괜찮아요

Laura

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs a deep cleaning and over haul of the rooms. You can see repair work that was done and it was very poor. The lower entrance had trash from the pool chemicals laying next to the door.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Laura, Thank you for sharing your feedback with us. We appreciate your observations and will address them with the relevant teams for further improvement. Our commitment to providing a comfortable and enjoyable stay remains a top priority.

10/10 - 훌륭해요

Amelia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the underwater fantasy suite and was very impressed! It was very clean and comfortable!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Amelia,We are delighted to hear that you enjoyed your stay in our underwater fantasy suite! Our team works hard to ensure a clean and comfortable experience for all our guests. Thank you for sharing your positive feedback with us.

10/10 - 훌륭해요

Przemyslaw

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was spacious, stuff friendly, amazing breakfast.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Przemyslaw,Thank you for your positive feedback on the spacious room, friendly staff, and amazing breakfast. We strive to provide a comfortable stay and delightful dining experience for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable visit.

10/10 - 훌륭해요

Lucy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Miriam was very helpful and friendly.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Lucy,Thank you for your feedback! We're delighted to hear that Miriam provided you with excellent service during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.

8/10 - 좋아요

Andrew

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Andrew, We appreciate you choosing to stay at our hotel. If you have any further comments or concerns, please don't hesitate to contact us directly. We hope to welcome you back soon for another enjoyable stay!

10/10 - 훌륭해요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place, private balcony for every room, good location.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Dylan,Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed the private balconies and the great location of our hotel. It was a pleasure having you as our guest and we look forward to welcoming you back in the future.

4/10 - 별로예요

David

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Upon entering the room, we were pleasantly surprised with the size. However, we found the toilet was already clogged when we got there. We also found quite a bit of hair in the bed suggesting they didn’t change the sheets between guests. I called about the issues. The staff came to plunge the toilet and then simply wiped up the water off the floor with a towel. They also handed me a flat sheet for the bed. They did not change the linen. I was a little disgusted.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello David,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Our team strives to provide a comfortable and pleasant stay for all our guests. We have taken note of your concerns regarding the toilet and cleanliness of the sheets and will address these with our housekeeping department to ensure that this does not happen again in the future. We appreciate your understanding and hope to have an opportunity to welcome you back for a better experience.

10/10 - 훌륭해요

Jelena

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Jelena,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

4/10 - 별로예요

Allyson

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bugs. Carpet beetles, stink bug and I found two casings and when I asked if there was an infestation of any kind bc I couldn’t tell what bugs they were (we saw/photographed the carpet Beetles) they said they didn’t know about the beetles or any others. There was a hole in the wall the size of a baseball, which they said they did know about but don’t try to fix and the hotel was virtually empty and they put us in that room any way. Some of the staff seemed knowledgeable, but not all. We understand it’s a budget hotel and expected as such, the breakfast was nice, but the pool, not tub and room were not clean. The hotel next store has comparable rates, a shuttle into town and was in order.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Allyson, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Ken 님, Brighton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Ken,We are delighted to hear that you had a wonderful experience during your stay at our hotel! We are thrilled that we were able to provide you with exceptional service and make your stay enjoyable. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon for another fantastic stay!

6/10 - 괜찮아요

Griselda

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Griselda,Thank you for choosing our hotel for your recent stay. We appreciate your time in rating our hotel and we hope you had a pleasant stay. If you have any specific feedback or concerns, please feel free to reach out to us directly so we can address them accordingly. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

April

좋아요: 청결 상태
Quiet safe area that's close to downtown Galena, however you can't walk there because there are no sidewalks along the majority of the rourw. Breakfast is terrible, there's a strong smell of curry in the hallways on the 2nd floor and the pool/hot tub need cleaning. Otherwise nice place to stay, room was large and comfortable.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello April, Thank you for choosing our hotel for your stay in Galena. We appreciate your feedback and apologize for any inconveniences you experienced. We will look into the issues you mentioned and address them accordingly to ensure a better experience for our future guests. We're glad you found your room comfortable and hope you enjoyed the overall stay.

4/10 - 별로예요

Jesus

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Jesus, We apologize if your stay with us did not meet your expectations. We appreciate your feedback and encourage you to contact our hotel directly to share any specific concerns you may have had. We value your input and would like the opportunity to address any issues.

8/10 - 좋아요

Tim

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Tim, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Nicole,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with us. We strive to provide excellent service and amenities to all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

2/10 - 너무 별로예요

Zach Sebero

별로예요: 숙박 시설 상태 및 시설
Could hear other people filling up a tub that sounded like a jet plane. Also the whirlpool tubs hot water barely worked. Wish id be lying when i said it took 2 hours to fill the tub up. Not worth the cost
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 26일
Hello Zach Sebero, We apologize for the inconvenience you experienced during your stay. Our team will investigate the tub noise issue to ensure it is addressed. We apologize for any inconveniences caused by the hot water in the whirlpool tubs. It is disappointing to learn that your expectations were not met. We appreciate your feedback and will use it to improve our services.

4/10 - 별로예요

Julia

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was not worth the money. Very high price and the property was just ok.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Julia, We appreciate your feedback on your recent stay with us. We understand that our pricing may not have met your expectations. We strive to provide a comfortable experience for all our guests and apologize if we fell short. We value your input and will take it into consideration for future improvements.

10/10 - 훌륭해요

Eric 님, Minooka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will rebook for future travel to Galena. No negative issues. Very happy with our stay.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Eric,Thank you for choosing our hotel for your stay in Galena! We are delighted to hear that you had a wonderful experience and that there were no issues during your visit. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Rhonda

단체 여행, 가족 여행
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Hello Rhonda,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for another memorable stay.

8/10 - 좋아요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very clean and quiet. Breakfast was included and tasty.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Joanne,Thank you for your review! We appreciate your feedback regarding the cleanliness and quiet atmosphere of our hotel. We're glad to hear you enjoyed the tasty breakfast that was included. We strive to provide a pleasant experience for all our guests and hope to welcome you back in the future.

6/10 - 괜찮아요

Phong

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Phong,Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us with any additional comments or suggestions. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

8/10 - 좋아요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Todd,Thank you for taking the time to leave a rating. We appreciate your feedback and apologize for any inconveniences you may have experienced during your stay. We strive to provide excellent service and will use your rating to improve our guest experience. We look forward to your next visit

6/10 - 괜찮아요

Augustine

별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Augustine,Thank you for sharing your feedback with us. We value your input and apologize if your recent stay fell short of your expectations. We'd appreciate the opportunity to address and learn from the concerns you've raised. Please reach out to our management team directly so we can better understand and assist with any issues you encountered.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check in process was easy, the front desk could probably be more friendly. The room was exactly as described, the bed/mattress was very comfortable. A few trucks passing during the night but not a big deal. Plenty of towels, and the breakfast was decent. I didn't expect there to be a fireplace in the room, it was a pleasant surprise.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Dear Guest,Thank you for your feedback on your recent stay. We appreciate your comments about the easy check-in process and the comfort of our beds. We'll address your suggestion regarding the friendliness of our front desk team. We apologize for any noise disturbance caused by passing trucks. We're glad you enjoyed the fireplace in your room. We hope to welcome you back for a future stay.

6/10 - 괜찮아요

Scott

좋아요: 청결 상태
Jacuzzi room
Staff were very friendly. Location is good! Right next to Happy Joe’s and a gas station. Just minutes from downtown Galena. Breakfast was ok. Both days they were out of pancakes and OJ. We had to ask for them to be refilled. Coffee was terrible. The bed and pillows were very u comfortable. We did not get a good night sleep either night we stayed and woke up with sore backs. The jacuzzi tub in the room was nice and much needed after sleeping on the uncomfortable mattress.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Scott,Thank you for taking the time to share your feedback. We appreciate your kind words about our friendly staff and convenient location. We apologize for the inconvenience you experienced regarding the breakfast items and coffee. We will address these issues with our breakfast team to ensure it doesn't happen again. We're glad to hear that you enjoyed the jacuzzi tub in your room. We hope to have the opportunity to welcome you back in the future for a better overall experience.

8/10 - 좋아요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Jason,Thank you for your feedback! We appreciate your recognition of our commitment to cleanliness. It is one of our top priorities to provide a clean and comfortable environment for our guests. We hope to have the opportunity to welcome you back in the future for another positive experience.

8/10 - 좋아요

Concepcion

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello Concepcion,Thank you for sharing your feedback about your recent stay with us. We appreciate your input and apologize for any inconvenience you may have experienced. Your comments will help us improve our services and facilities for future guests. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Gerald,Thank you for your incredible rating! We are honored to have exceeded your expectations and we will continue to strive for excellence. Hope to welcome you back soon!

4/10 - 별로예요

Sandra

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Broken old furniture in room, tub water backed up when showering was disgusting wouldn’t go back if it was the only hotel left
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Sandra,We apologize for the inconvenience caused. Our team will address the issues mentioned to ensure a better experience in the future.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태
Very inconvenient to get to 3rd floor for seniors because of no elevator....you have a dozen stairs to climb 🙄
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Robert,Thank you for bringing this to our attention. We apologize for any inconvenience caused and appreciate your feedback. We will definitely take this into consideration for future improvements.

8/10 - 좋아요

Lorna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
...nice clean with hot tub jaccuzzi
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Lorna,We're delighted to hear that you enjoyed our clean hotel and hot tub Jacuzzi! Thank you for your positive feedback.

8/10 - 좋아요

Debra

가족 여행
좋아요: 숙박 시설 상태 및 시설
The rooms were updated & clean, which I loved but the staff was very average. They answered questions but never got a smile from any of the staff and I am a very friendly person and tried to interact with them. Customer service is very key to a great experience. Management- it doesn’t seem like you care!
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 23일
Hello Debra,Thank you for sharing your feedback with us. We apologize for any lack of friendliness you experienced from our staff, as providing excellent customer service is our top priority. We appreciate your comments and will address this issue with our team to ensure a more welcoming interaction

10/10 - 훌륭해요

Sandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at BW in Galena IL. The staff was very friendly & helpful. The room was comfortable & quiet. We were glad we had two overnight stays which allowed us plenty of time to spend in the historic Galena. Thank you.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Sandy,Thank you for choosing BW in Galena IL! We're thrilled to hear that you enjoyed your stay, especially our friendly staff and comfortable rooms. We hope to welcome you back in the future.

8/10 - 좋아요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Dan,Thank you for your rating! We are delighted that you had such a fantastic experience at our hotel. We look forward to welcoming you back soon.

10/10 - 훌륭해요

LoriAnn

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello LoriAnn,Thank you for taking the time to leave a 5-star review of our hotel! We are thrilled to know that you had a wonderful stay with us. We strive to provide exceptional service to all of our guests and we're delighted to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another fantastic experience.

2/10 - 너무 별로예요

Brittany

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Brittany, We're sorry to hear that you had a negative experience at our hotel. Please let us know how we can make it right for you.

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Sheila,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Vicki

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You offered a fold-out couch which is something I always look for when us 3 girls are traveling as well as breakfast.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Vicki ,Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

10/10 - 훌륭해요

Samantha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Samantha,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

Cindy

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Cindy,Thank you for your positive review! We appreciate your feedback and look forward to welcoming you back.

8/10 - 좋아요

Luann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Luann,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Tom

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Tom,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Marcie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very satisfied.
Loved the fact that we parked our vehicle and was taken downtown by a transit bus made the stay a lot better. Room was great and clean. Employees was very helpful and made things better. Transit river was awesome and helpful, he needs recognition for that. We will be back.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Marcie,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our room. We hope to someday have another opportunity to host your stay.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly, and everything as expected.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Scott,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.