외관

홀리데이 인 익스프레스 호텔 & 스위트 더뷰크, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 885개 이용 후기 중 371개" "
평점 8 - 좋아요. 885개 이용 후기 중 295개" "
평점 6 - 괜찮아요. 885개 이용 후기 중 116개" "
평점 4 - 별로예요. 885개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 885개 이용 후기 중 33개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5* with a 3.5* price
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Robert, we are thrilled to hear that you found great value and satisfaction during your stay at Holiday Inn Express & Suites Dubuque West. Your feedback lets us know we're achieving our goal of delivering affordable quality. We hope to see you again soon.

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Tired property. Dated amenities.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Robert, we appreciate your feedback. It's disheartening to read that you found certain aspects of the property not up to expectations. We continuously strive to improve and provide top-notch facilities. It's certainly valuable to hear from our guests as it helps us in our ongoing efforts. Thank you for taking the time to share your thoughts.

6/10 - 괜찮아요

Jon 님, ONALASKA

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The hotel staff were very kind and informative about the property. They were helpful when needed. They were the best thing about the property. The property does show its age. The walls were scuffed up and tiles had cracks with grout missing. This was in open areas and our room. The vending are on second floor is missing; there’s a sign hung indicating they are doing work. I’m not sure how long the sign’s been there. Our pillows were soft and comfortable but the beds dipped in the middle so I seemed to roll into the middle of the bed, closing in on the wife as she slept. The pool and whirlpool worked. Pool was very cold but this didn’t seem to bother the kids. Pool towels were limited/missing at times and we had to ask the front desk for towels when they were gone. Food was disappointing for a continental. People were throwing it out. The pancakes had a zest (maybe lemon?) and were rubber-like in texture. The sweet buns were good. Biscuits for the biscuits and gravy were dry/crumbly. Not terrible since the gravy would sog them up but the gravy was so thick they didn’t get soggy to make up for the extra dryness. We stayed one night, unexpectedly. We weren’t too picky on the selection at the time based on the reviews on Expedia. However the reviews were seemed hyped up after our experience at the property. Is it good for families? Yes, yes it is. It has a pool/whirlpool and a breakfast. Is it the best? Not really.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Jon, it's great to hear our team members made a positive impression during your stay.We regret the inconvenience due to the current renovations and understand the aesthetic matters concerning the property. Rest assured, these are part of our ongoing activities to ensure a better guest experience. As for the bedding, we value your feedback and will evaluate our options to improve comfort for our guests.Hearing our pool was a hit with the young ones brings a smile to our faces, though we understand how essential ample pool towels are, and will work on improving their availability.Regarding the breakfast, we strive to offer a satisfying start to your day and we'll surely incorporate your feedback for enhancements.Being a good option for families is something we pride ourselves on, though we aim to be more than just good. Your perspectives will help us to strive for that. Thank you for sharing them. We hope for another opportunity to create a better experience for you.

6/10 - 괜찮아요

Brian

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
We appreciate the feedback, Brian.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 - 별로예요

Brittany

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty, bathroom certainly wasn’t cleaned. Entire floor had an odor of smoke, which they put a small purifier in the hallway after we called the front desk. The hot tub was so cloudy and dirty it wasn’t usable. Water fountain had rust in it. Was told they couldn’t do anything for us since we cooked through expedia.
2024년 2월에 1박 숙박함
답변 제공: Renee 님, 2024년 2월 12일
Brittany,We want to apologize for any issues you had with your stay. I am personally getting with housekeeping and Maintenace to make sure another guest does not have any issues with their stay. We can offer you points if you are a member. We are currently in the process of updating things in the hotel. Again, we are sorry. If there is anything I can do let me know.

10/10 - 훌륭해요

Holly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly check in staff.
2024년 1월에 1박 숙박함
답변 제공: Renee 님, 2024년 3월 25일
We are so happy you enjoyed your stay with us. Hopefully we will see you back.

8/10 - 좋아요

karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Ehhhh
Rooms could use some updating and deep cleaning. Lots of stains on the carpet and on the lamp shades. Broken tiles in the bathroom. The pool was freezing cold and it felt like the air conditioner was blowing inside the pool room. The floor in the pool room was slimy and it made it very slick.
2023년 12월에 2박 숙박함

8/10 - 좋아요

William c

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was not as nice as we was the other hotels we have been staying in.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Allen

2023년 12월에 1박 숙박함

8/10 - 좋아요

Mark John

2023년 11월에 2박 숙박함

4/10 - 별로예요

Susan

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함

4/10 - 별로예요

Tony

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Russ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good stay
good clean hotel, could use an update inside.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Joyceann 님, Missouri City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean in all respects
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Laura

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The desk check in woman was amazing. We have never had someone so exuberant and happy to answer any questions. She has a ready list of nearby places to eat (never experienced this before) and told us to contact her anytime after quiet time at 10:00 about noise and she would be down in a flash to take care of. She had a smile that lit up the lobby.
2023년 10월에 1박 숙박함

4/10 - 별로예요

PAMELA 님, MOLINE

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately the bathroom sink only drained VERY slow. There was black mold in the shower. Both were brought to the attention of the front desk in the morning. Someone was to fix them. No one did in our 2 night stay A staff member helped us get channels on the TV. Reportedly they just changed providers and there were no channel/listing instructions. The breakfast was very good with a variety of options. Was told at check out no one fixed the concerns as they do that after you check out??? Was told I would receive an e-mail with breakdown of charges. A day later that has not happened.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Beth

좋아요: 청결 상태
2023년 10월에 1박 숙박함

8/10 - 좋아요

Rhea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jerald

I had a 2-night reservation. Drove 2.5 hours, arrived in town and stopped for dinner at a local restaurant. At 5:50 pm I received a call from the hotel, telling me they were overbooked and didn't have a room for me and my wife. The hotel rep did say they located a room in another local hotel for me. When I arrived at the alternate hotel, I was told they were full for the next night. Later, I was told I could stay the 2nd night too. It was just okay and cost me an extra $172 for the 2 nights. If the Holiday Inn had contacted me sooner, I could've have looked for an alternate place days earlier. Won't ever make a reservation with them again. How can I trust that I'll actually have a room when I arrive?
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Travis

연인과의 여행, 출장 여행, 가족 여행
Facility was accommodating and staff was friendly. However, the facility is a little outdated.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poorly maintained room and breakfast area. Bed was clean and comfortable but there wasnt any coffe in the room even though we requested some and were assured we'd receive some twice.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

8/10 - 좋아요

Trudy

2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good, staff was very helpful.
2023년 10월에 1박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Jan

연인과의 여행
좋아요: 직원 및 서비스
TV has certainly changed in motels. Had trouble getting remote to work.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Sandra

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great staff. Needs refresh on carpets. Our room is clean but carpets are stained. Elevator carpets need to be replaced. and trim scratched. Great location
2023년 9월에 2박 숙박함

8/10 - 좋아요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Joel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Rick

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Bathroom needed some maintenance.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스
Front desk attendant was super nice
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Ethel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay
Wonderful. The receptionist was very helpful and kind as well as the staff .
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Justine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Ronald

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ugly
Fridge did not work, toilet paper holder was broken, to regulate A/C it said to use thermostat, no thermostat, did not get room service, the furniture is ugly, the furniture is dusty, the chairs are so uncomfortable. This place needs a total renovation. So sorry we booked this place, never come back again.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, quiet place with comfortable beds. Friendly and welcoming staff.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Leslie

좋아요: 직원 및 서비스, 편의 시설/서비스
Just wish it was cleaner, didn't smell of cigarette smoke.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Deborah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
Very comfortable
2023년 9월에 3박 숙박함

8/10 - 좋아요

Jenny L

2023년 9월에 2박 숙박함

8/10 - 좋아요

Vicki

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff we encountered were friendly and competent. Had to request room cleaning, but all the hotels are doing that now. Friendly. Facillities are nice. Only problem i noticed was shower had a ball of long hair in it and more long hair throughout the bathroom. Wasnt horrible at all. Just washed the hair down the drain in the shower, and used bath mat to swiffer the floor. Again, not horrible to me, just something i noticed. Think someone overlooked the hair while cleaning. Breakfast was very nice, well stocked, clean, well attended. Quiet. I would stay here again.
2023년 8월에 2박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Stay here or not--it's up to you...
All in all it was a good stay. The location was convenient. The breakfast was good and had a lot of choices. The fitness center was small, but orderly. The bed was comfortable, and they even provided a rollaway bed when asked. There were a few downsides, though. The TV had no channel guide, and a strange cable/satellite system that was difficult to navigate. The dresser in our room had drawers that would not shut, creating a tripping hazard. I would stay there again, unless I could get a better deal somewhere else.
2023년 9월에 2박 숙박함

4/10 - 별로예요

Heather

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Looks like this will never happen again
The room we were in for the night didn't have a woking AC at smelled of mold and the shower flooded the whole bathroom there are weird stains on the furniture and carpet not at all worth the 250 before tax it is to stay here .. oh and the noise i got 2hrs of sleep because of the people around me and on the next floor up.. the picture of the wall is where the AC controls should be.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Allen M

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
?
Last night we needed more garbage bags. Night manager was not to be found. Message at front desk said he was assisting another guest. Text said to use lobby phone (dial “0”) to call manager, rang at empty front desk. We improvised
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Load up for breakfast
Nice stay. Great breakfast.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Gary

Not up to holiday inn standards
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Andrew

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Joan

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Krystal

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Cleaning overall needs TLC
Last minute booking, wish had had time to do a little more digging on this location. Staff were very friendly. Cleaning needs to improve big time. Apparently our room on 3rd floor (317 to be exact) had a water leak on ceiling at some point. They just painted over it, lampshade even showed the effects of it. So I can imagine how much mold we potentially were breathing in. Good under pull out sofa. Mold in bathroom since water easily leaks out of tub. The lounge couches in main lobby and dining area were so badly stained. Staff are great, place worked, BUT cleaning sucked bad.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 3박 숙박함