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예약 가능 여부 확인

홀리데이 인 익스프레스 호텔 & 스위트 텍사스 시티, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 호텔 & 스위트 텍사스 시티, IHG 호텔
2440 Gulf Fwy, Texas City, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 618개 이용 후기 중 354개" "
평점 8 - 좋아요. 618개 이용 후기 중 137개" "
평점 6 - 괜찮아요. 618개 이용 후기 중 48개" "
평점 4 - 별로예요. 618개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 618개 이용 후기 중 38개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Tatiana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked everything
2024년 3월에 2박 숙박함
답변 제공: Niva H. - Guest Experience Team 님, 2024년 4월 1일
Good Day,Thank you for your valuable feedback on your stay at Holiday Inn Express in Texas City.We are happy to hear that you enjoyed your stay with us! We strive to make every guest experience the best possible.Please let us know if there is any other information you wish to share with our team.Thank you again for taking the time from your day to let us know how your visit with us went, we hope to see you again soon!

10/10 - 훌륭해요

Jeania

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fred at the front desk was super helpful and friendly. Our room was not as clean as it should be. I don’t think the shower was cleaned at all. There was shampoo on the shower door, black dirt in the shower floor, long black hair in the shower wall, candy wrappers on the floor, and a pony tail holder.
2024년 3월에 1박 숙박함
답변 제공: Niva H. - Guest Experience Team 님, 2024년 4월 1일
Hello Jeania,Thank you for your valuable feedback on your stay at the Holiday Inn Express in Texas City.We are so happy to hear that Fred was able to provide you with exceptionally great service, and thank you for the 5 out of 5 review. I did let our management team know about your experience with the dirty room, and we do apologize for the inconvenience. We hope that you were able to report it and have the room cleaned or were given a new room so that the rest of your stay would go well. Please let us know if there is any other information you wish to share with our team.Thank you again for taking time from your day to let us know how your visit with us went, we hope to see you again soon!

10/10 - 훌륭해요

Kailee

아이를 동반한 가족 여행
Great stay!
2024년 3월에 1박 숙박함
답변 제공: Niva H. - Guest Experience Team 님, 2024년 4월 1일
Good Day Kailee,Thank you for your valuable feedback on your stay at Holiday Inn Express in Texas City.We are happy to hear that you enjoyed your stay with us! We strive to make every guest experience the best possible.Please let us know if there is any other information you wish to share with our team.Thank you again for taking the time from your day to let us know how your visit with us went, we hope to see you again soon!

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Niva H. - Guest Experience Team 님, 2024년 4월 1일
Good Day David,Thank you for your valuable feedback on your stay at Holiday Inn Express in Texas City.We are happy to hear that you enjoyed your stay with us! We strive to make every guest experience the best possible.Please let us know if there is any other information you wish to share with our team.Thank you again for taking the time from your day to let us know how your visit with us went, we hope to see you again soon!

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Miss Martinez checked me in and helped me with ice shortly after. Efficient, friendly, informative and made me feel welcomed!!
2024년 2월에 1박 숙박함
답변 제공: Niva H. -- Guest Experience Team 님, 2024년 4월 1일
Good Day Douglas,Thank you for your valuable feedback on your stay at Holiday Inn Express in Texas City.We are happy to hear that you enjoyed your stay with us! And that Ms. Martinez was a great help to you. We strive to make every guest experience the best possible.Please let us know if there is any other information you wish to share with our team.Thank you again for taking the time from your day to let us know how your visit with us went, we hope to see you again soon!

6/10 - 괜찮아요

EUGENA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Niva H. -- Guest Experience Team 님, 2024년 4월 1일
Hello,Thank you for your valuable feedback on your stay at the Holiday Inn Express in Texas City.We are sorry to hear that your experience with us did not meet the standards we set with our staff for all of our guests.We do hope you will give us another chance when you next stay in Texas City or Galveston and we thank you again for taking time out of you day to let us know about your visit.

10/10 - 훌륭해요

James

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property dated. Elevator out of service, safe in room out of order, desk chair broken, ice machines out of order. Would not return to this property. Well below Holiday Inn standards.
2024년 2월에 1박 숙박함
답변 제공: Niva H. -- Guest Experience Team 님, 2024년 4월 1일
Hello James,Thank you for your valuable feedback on your stay at the Holiday Inn Express in Texas City.We are sorry to hear that your experience with us did not meet the standards we set with our staff for all of our guests. I have brought your concerns to our management team and they will address each issue appropriately.We do hope you will give us another chance when you next stay in Texas City or Galveston and we thank you again for taking time out of you day to let us know about your visit.

8/10 - 좋아요

Martha

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Richard 님, Red Oak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

John

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Gilbert

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean property and room. Staff went out of the way to get us a roof after telling them we couldn’t check in at 3 has to be before. They accommodated us by finding a room for us. Would recommend this Hotel anytime!!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

April

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Eddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Shara

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was very friendly
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

phillip

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was a lot of loud music outside a lot of bikers ribbing up their motors all night long and plan their music all night i left Saturday night because of the loud music
2023년 11월에 2박 숙박함

8/10 - 좋아요

Matthew

Average
2023년 10월에 1박 숙박함

8/10 - 좋아요

Tony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good experience overall - staff were very friendly and helpful and everything was very clean. We just seemed to get the room that needed a bunch of things fixed - phone didn’t work, sliding shower doors were broken so there was barely enough room to squeeze through the opening to get into the shower, sink faucet leaked water all over the counter every time it was used, toilet flush handle had to be pushed back up every time you flushed so it wouldn’t keep running, outlets on the wall under the TV didn’t work, and one of the can lights in the ceiling by the window flickered constantly when it was on. It was also a little surprising that during our 3-night stay, the cleaning staff didn’t really do much to our room other than empty the trash and replace a couple used towels & rags that we used on the first day. The breakfasts were great though, so thank you for that!
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Already upon arrival (check in) there was a strange smell. This unbearable, damp, musty smell in the room was even worse and almost unbearable. Accordingly, it was a very bad night with no sleep. The next day when we checked out there was apparently a temporary worker on duty because she didn't respond to our complaint about the smell at all and then didn't even say good bye when we left.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Norbert

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Courteney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely wonderful
This hotel was perfect for our 2 night stay. Staff was so friendly and welcoming. The hotel was clean, quiet, and comfortable.
2023년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy customer
The staff is wonderful. All of them were helpful and very friendly. The room smelled a little musty, but we would stay again.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Brandi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Giselle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Estella Recio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay at this location every time we cruise. It is very convenient on our way to Galveston. The complimentary breakfast is always good and the staff is friendly. We highly recommend this property to our friends and family.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast crew was amazing.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

YOSUKE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스
Nice stay as a home base. Our non smoking room smelled of cigarette smoke but the staff was courteous, the breakfast was good and the pool was clean.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Robert 님, austin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Bessie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Hugo

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Stephenie

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Brandon

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was nasty could feel the sand on bed from last renters. Dirty used bandaids in drawers of cabinets (gross) Old groceries still in refrigerator. Will never stay here again
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Victoria

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall our stay was okay. We only stayed one night. I slept pretty good. The bathroom was upgraded. Which I liked. Above the shower looks like there has been a flood or leak at some point. Our bathroom sink was clogged. My husband tried to undo it and pulled out clumps of hair and who knows what else. So gross. The carpet was dirty. Lastly, the smell of the place is bad. Idk what the smell is though. Mildew? The pool? Idk. I thought maybe it was just the lobby area, but no. We were on the 4th floor and it smelled the same.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Karen

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Ifeoma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms and nice staff
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

GARY F

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Yolanda

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was overbooked when I showed up, and are saying I cancelled my booking and won’t give me a refund. Rude staff. Dirty and had humid dog smell.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Scott

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Barbara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great. The host was great and met our needs.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

misty

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Amanda

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The woman who checked me in made it seem like it was a huge ordeal to ask for 1 extra pillow. I am pregnant and needed the extra support for my back and I had to explain twice why I needed the extra pillow. I didn’t notice until the day of check out that there was mold on the ceiling of the bathroom. If I had realized this at check-in I would have immediately requested a new room. The whole floor of floor 2 smelled of water damage and mustiness. They definitely have water damage somewhere.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Paul

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태
2023년 7월에 1박 숙박함

8/10 - 좋아요

Thayer

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Valleri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was very clean. Staff was very nice. Check in was easy.
2023년 7월에 1박 숙박함