I'm genuinely sorry to learn about your disappointing stay at Best Western Gardendale. Your experience falls far below the standards we strive to maintain. We deeply regret that you encountered issues with the odor, air conditioning, and the condition of the pullout couch bed. Your feedback is invaluable, and we are taking immediate steps to rectify these shortcomings and prevent them from recurring in the future. Please accept our sincere apologies, and we hope for the chance to make it up to you on your next visit. If there's anything we can do to further address your concerns, please feel free to contact us directly.

We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand that being charged twice and facing difficulty in reaching the manager is unacceptable, and we genuinely regret any frustration this may have caused.Please rest assured that we take this matter seriously, and we are actively investigating the issue to rectify the billing error. We see that your reservation was booked thru Expedia and was a hotel collect reservation, per our policy we were unable to collect full amount on the card provided during reservation booking so we had to 2nd night stay on another card. The total charge of 261.60 was processed on you card. Once again, we apologize for the inconvenience you faced, and we appreciate your patience and understanding as we work to resolve this matter promptly. If you have any further concerns or questions, please feel free to reach out to us directly.Thank you for bringing this to our attention.

Thank you for taking the time to share your positive feedback regarding our staff. We are delighted to hear that you had a positive experience with our team during your stay. Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our staff's efforts.We hope that despite the challenges you faced, the genuine kindness and helpfulness of our team members made a positive impact on your overall impression of our hotel. Your kind words will be shared with our staff to motivate and inspire them to continue delivering exceptional service.If there is anything else you would like to share or if you have any further feedback, please don't hesitate to reach out. We value your input and look forward to the opportunity to welcome you back for an improved experience in the future.Thank you for choosing our hotel, and we appreciate your understanding.

Thank you for your feedback

Thank you for your feedback

Thank you for your feedback

Thank you for your feedback

Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Thank you for your feedback