싱글룸, 킹사이즈침대 1개 (Celebration Suite) | 1 개의 침실, 필로우탑 침대, 객실 내 금고, 책상

컨트리 캐스케이즈 워터파크 리조트 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1670개 이용 후기 중 960개" "
평점 8 - 좋아요. 1670개 이용 후기 중 409개" "
평점 6 - 괜찮아요. 1670개 이용 후기 중 159개" "
평점 4 - 별로예요. 1670개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1670개 이용 후기 중 56개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jeanette 님, Spartanburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very family friendly resort with great staff and lots to do. We will be back again in 2025.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Troy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely stay here again.
2024년 3월에 2박 숙박함
답변 제공: Jesse 님, 2024년 3월 18일
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 - 훌륭해요

Caitlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cool spot for families!! Will definitely be back!
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 17일
We're delighted to hear that we went above and beyond in providing you with the best experience possible; it is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

6/10 - 괜찮아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were exhausted and our air wouldn't work and it was after 11pm when we figured out it wasn't working. I thought i was doing something wrong so called the front desk and they told me to put it on dry. I did and still didn't work. Called back manager came and fixed it. Soon has he left stopped working again. He came back and finally started working. It was me and my daughter. It was just aggravating that we had to get up and get dressed so late to let someone in.
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 17일
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

10/10 - 훌륭해요

Yesenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Michelle 님, 2024년 3월 17일
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 - 훌륭해요

Moshe

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My time Country Cascades Waterpark Resort exceeded my expectations! They recently renovated and improved their facilities. The water park was in good condition, tons of kid friendly activities, lots of food options. Great value for the price we paid. Staff was friendly and excellent with the kids activities. I have three kids under the age of seven, perfect for their age. Room for improvement: Would love to see more gluten-free options on the menu (since we have Celiac in our family). They did their best to accommodate, which I appreciate!
2024년 3월에 5박 숙박함
답변 제공: Michelle 님, 2024년 3월 16일
Thank you for sharing this excellent review with us; we're thrilled to hear you had such an enjoyable experience at Country Cascades! We also appreciate your kind words regarding our team. We're pleased that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding but also encouraging. We'd love to share yet another unforgettable visit with you soon!

4/10 - 별로예요

Catherine

가족 여행
좋아요: 편의 시설/서비스
If I’d have known what I was getting, it would've been fine. However, I paid an up-charge for a serene Mountain View balcony. Upon going out to drink my coffee the first morning there, I realized it was NOTHING like the photo — and there was noisy construction across the street. I sent photo comparisons of what I purchased vs what I got to the hotel and asked for a refund of the up-charge. They advised I would need to reach out to Expedia since I booked through them. I did so, and they were following up with the hotel… I still haven’t heard back from Expedia…
2024년 3월에 3박 숙박함
답변 제공: Michelle 님, 2024년 3월 16일
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

10/10 - 훌륭해요

Dustin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is amazing! Not only are the rooms adorable, the activities interactive and fun, but the staff is incredible! Heidi is a heavenly gift! Her patience and energy with the kids is awe-inspiring. Spencer was VERY knowledgeable and cautious regarding food allergies. We have purchased a pass that included an ice cream cup (the passes are a MUST btw) and instead of risking cross contamination, he allowed my son to pick an individually wrapped ice cream product with the ingredients listed. The pizza is delicious! The breakfast is worth every penny and kids eat free! The theming and character development is very intentional and thought out. We truly loved our stay and can’t wait to come back!
2024년 3월에 2박 숙박함
답변 제공: Michelle 님, 2024년 3월 16일
Thank you for sharing this excellent review with us; we're thrilled to hear you had such an enjoyable experience at Country Cascades! We also appreciate your kind words regarding our team. We're pleased that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding but also encouraging. We'd love to share yet another unforgettable visit with you soon!

10/10 - 훌륭해요

Zach

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very nice and great with children.
2024년 3월에 3박 숙박함
답변 제공: Michelle 님, 2024년 3월 15일
Thank you for sharing this excellent review with us; we're thrilled to hear you had such an enjoyable experience at Country Cascades! We also appreciate your kind words regarding our team. We're pleased that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding but also encouraging. We'd love to share yet another unforgettable visit with you soon!

10/10 - 훌륭해요

Bryan 님, Mahomet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All in one place to stay. Great staff and good service.
2024년 3월에 2박 숙박함
답변 제공: Michelle 님, 2024년 3월 15일
Thank you for taking the time to share your experience about your recent stay at our hotel; we appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team.We look forward to welcoming you back to our hotel soon.

4/10 - 별로예요

Batricia

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Michelle 님, 2024년 3월 15일
We are sorry to hear that your stay was not to the high satisfaction we aim to achieve. We hope that you will give us another opportunity and that we can welcome you back again soon!

10/10 - 훌륭해요

Joohlie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is great for family. They had a lot of amenities. The waterpark and pool in the hotel were a hit for the kids. They had an arcade, bowling, laser tag, vr experience, and fun kid's club activities every day. They have restaurants that serve breakfast, pizza, and desserts. Their coffee bar was the best park for us. The price was reasonable and tasted amazing. Their staff were wonderful and helpful. Check-in is at 4 pm, so plan to do something if you're there early. Go eat or hang out at some of the arcades, mini golf course, or go carts. We stayed at the Club Room, which had a king bed and 4 bunk beds. Our view from the balcony was the waterpark and river. Loved the sound of the river flow. The bathroom was a bit small that had the sink outside where the living spaces were instead of inside with the bathtub and toilet. Overall, we had an amazing stay. We will definitely be back!
답변 제공: Michelle 님, 2024년 3월 13일
Thank you for staying with us at Country Cascades and for taking the time to share your experience. The entire team will be pleased to know that we exceeded your expectations with our service. Our goal is to provide a memorable experience for all our guests and have them feel that this is their home throughout their stay. I have shared your feedback with the team, and we are fortunate to have a dedicated team dedicated to service and hospitality.We look forward to seeing you again when your travels bring you back.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We very much enjoyed our stay at this location!
2023년 12월에 3박 숙박함
답변 제공: Jesse 님, 2024년 3월 11일
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 - 훌륭해요

Sabrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The moment you arrive there are staff at every corner ready to assist you. We stayed 2 nights here. There are always activities from 9am to 9pm for kids. Breakfast, pizza parlor, ice cream shop, candy store, coffee shop, mining, my kids favorite was the arcade and bowling. Within walking distance to the island or any other attractions. One thing that made the entire visit easiest was the bracelets we all had to wear that could get us in our rooms, without having to keep track of a room key. We will def be staying here in the future!
2024년 3월에 2박 숙박함
답변 제공: Jesse 님, 2024년 3월 11일
Thank you for choosing to stay at Creekstone Inn. We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 - 훌륭해요

Shaylah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were welcomed with a lot of friendliness from everyone there
2024년 3월에 2박 숙박함
답변 제공: Jesse 님, 2024년 3월 11일
Thank you for choosing to stay at Creekstone Inn. We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 - 훌륭해요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 1박 숙박함
답변 제공: Jesse 님, 2024년 3월 11일
Thank you for choosing Creekstone Inn as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!

10/10 - 훌륭해요

Cynthia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arcade awesome
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 9일
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

4/10 - 별로예요

Brenda

아이를 동반한 가족 여행, 출장 여행
별로예요: 편의 시설/서비스
On the outward everything looked great. But my grandson has asthma and become very sick. When I raised the mattress it was filthy with dust under the bed. We had to leave an unexpected $300 deposit for damage control upon arrival. I thought they should have had to pay for my grandbabies’s medical expense. We had four of us to rent rooms. Some have still not gotten there deposits back yet. The other complete that I would have is that you must buy your coffee. There’s no coffee pots or microwaves in the rooms. On a better note all of the staff were nice
2024년 3월에 3박 숙박함
답변 제공: Michelle 님, 2024년 3월 6일
Thank you for bringing this issue to our attention. I understand your frustration and assure you this is not our usual standard. We pride ourselves on giving the best possible guest experience, and I'm sorry we fell short in this instance. We do hope we have the privilege of welcoming you back again in the future to try our hotel again. Thank you

2/10 - 너무 별로예요

Kelly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival there were people being arrested in the parking lot. The check in staff were very nice, that’s about all that was nice about the hotel. The room was dirty, the sheets clearly hadn’t been changed/washed. The bathroom towels had stains.
2024년 3월에 1박 숙박함
답변 제공: Jesse 님, 2024년 3월 4일
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

8/10 - 좋아요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort is perfect for kids. They have so many activities, such as gem mining$, bowling$, arcade$, build-a-bear similar$, and many planned (free) activities for the whole day. My kids could have easily spent their whole day there doing all the free activities they had going on. They also have an ice cream shop, sweet shop (donuts/cupcakes/popcorn, etc.), pizza place and breakfast place. We ate at both food locations that they offer and both were very good. You also could not beat the cost of the breakfast place, as they allow two adults at 15.99 with two free children. Any extra children is $10 I believe. For all five of us it was only $33 for all you can eat breakfast platter. The downfall during our stay was that there was no indoor pool. That was not stated when we booked. They are remodeling their old pool into an indoor waterpark, which they said is projected to be done January 2025. However, if you stay during summertime, kids will have an outdoor waterpark and pool to enjoy. All of the staff went above and beyond to be super nice to everyone around. Overall, we really enjoyed this place and will be looking into staying again, especially when their waterpark is open.
2024년 3월에 2박 숙박함
답변 제공: Jesse 님, 2024년 3월 4일
Thank you for choosing to stay at Country Cascades Waterpark Resort. We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 - 훌륭해요

Natasha

연인과의 여행
Greeted with a smile! Hotel room is very spacious and clean.
2024년 3월에 1박 숙박함
답변 제공: Jesse 님, 2024년 3월 3일
Thank you for choosing to stay at Country Cascades Waterpark Resort. We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 - 훌륭해요

Adrianne 님, Pelzer

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay, it was the perfect space for myself and 4 kids, the scavenger hunt was a cute idea and the kids loved it and the prizes. It was nice having so many things there and not having to leave for much!
2024년 2월에 1박 숙박함
답변 제공: Michelle 님, 2024년 2월 28일
We're delighted to hear that we went above and beyond in providing you with the best experience possible; it is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 - 훌륭해요

Charlotte 님, Monterey

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very best customer service
2024년 2월에 2박 숙박함
답변 제공: Michelle 님, 2024년 2월 27일
Thank you for choosing to stay at Country Cascades. We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations.We look forward to seeing you in the future!

10/10 - 훌륭해요

Mary Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Michelle 님, 2024년 2월 27일
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the amenities that were available on site.
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 26일
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

8/10 - 좋아요

gene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great place to stay if you have kids. Tons of activities for the little ones and very convenient to the Island.
2024년 2월에 1박 숙박함
답변 제공: Jesse 님, 2024년 2월 26일
Thank you for sharing your feedback with us! We're delighted to hear that you had a great experience during your stay at our hotel, especially with your kids.Providing a family-friendly environment and offering plenty of activities for little ones is something we take pride in. It's wonderful to know that your children had a fantastic time enjoying the various amenities and activities we have to offer.Additionally, we're pleased that you found our location convenient, particularly in relation to the Island. We understand the importance of convenience when traveling with children, and we're glad we could meet your expectations in this regard.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 26일
It is great to see your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 - 훌륭해요

Brandi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was amazing. The staff went above and beyond and breakfest was really good. They had all kinds of stuff to do for the kids too. Super cute and clean rooms. I will def stay again.
2024년 2월에 1박 숙박함
답변 제공: Jesse 님, 2024년 2월 23일
Thank you for choosing to stay at Country Cascades Waterpark Resort. We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

4/10 - 별로예요

joesph

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Room smelled like weed front desk wasn’t much help. Most of the front desk staff were rude. Was just given a can of air freshener. We had 2 family rooms and both rooms had the same issue. Will not stay here again!
2024년 2월에 3박 숙박함
답변 제공: Michelle 님, 2024년 2월 21일
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

10/10 - 훌륭해요

Nicole

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only stayed in the room, but it had a lot of amenities for children and families, which, if we had more time, we would have probably enjoyed.
2024년 2월에 2박 숙박함
답변 제공: Michelle 님, 2024년 2월 21일
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 - 훌륭해요

tony

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall phenomenal place great employees good set up for kids and adults my only negative response was that are room was changed without notice didn't find out till we got there but outside of that we would def stay again!
2024년 2월에 3박 숙박함
답변 제공: Michelle 님, 2024년 2월 20일
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay.We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!

2/10 - 너무 별로예요

Nima

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They had construction so therefore they didn’t have any of the activities they advertised
2024년 2월에 3박 숙박함
답변 제공: Jesse 님, 2024년 2월 19일
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay. . The beds were comfortable and staff was so nice. Enjoyed our stay
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 19일
Thank you for your kind words! We're delighted to hear that you had a great stay with us and that you found our beds comfortable. Ensuring our guests have a restful night's sleep is one of our top priorities. We're also thrilled that you found our staff to be so nice and accommodating. Providing excellent service with a smile is what we strive for, and we're glad we could make your stay enjoyable. If your travels bring you back to the area, we'd love to welcome you again for another wonderful stay. Until then, safe travels!

10/10 - 훌륭해요

Torianne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best kid oriented hotel we’ve been to for a long time. The staff was extremely friendly.
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 19일
Thank you for your wonderful review! We're thrilled to hear that you and your family had such a fantastic time at our hotel. Creating memorable experiences for families is what we strive for, and we're delighted that you found our hotel to be the best kid-oriented one you've visited in a long time. Our staff works hard to ensure that every guest feels welcome and valued, so it's fantastic to hear that their friendliness made a positive impact on your stay. We hope to have the pleasure of hosting your family again soon for more fun and memorable adventures!

10/10 - 훌륭해요

P Declan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent value. Fun daily activities for kids, good onsite amenities, very clean and well-kept property, reasonable rates.
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 19일
Thank you for your glowing review! We're thrilled that you found our hotel to be an excellent value and that you enjoyed the daily activities for kids. Providing fun and engaging activities for our younger guests is something we take great pride in. It's fantastic to hear that you also appreciated our onsite amenities and found our property to be very clean and well-kept. Maintaining a high standard of cleanliness and upkeep is essential to us. We're glad you found our rates reasonable and hope that you'll choose to stay with us again in the future. Thank you for your feedback, and we look forward to welcoming you back soon for another memorable experience!

6/10 - 괜찮아요

Ashley

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 18일
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

6/10 - 괜찮아요

Jacqueline

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Upon booking online I was not told the property amenities were inoperable (which was my main reason for booking with them) until I checked-in.
2024년 2월에 3박 숙박함
답변 제공: Jesse 님, 2024년 2월 15일
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

6/10 - 괜찮아요

brandi

가족 여행
좋아요: 청결 상태
Nice property. Before doing all the unnecessary updates the resort should have started with investing in new mattresses. This trip was our fourth time staying with Country Cascades and sadly will be our last. When you have a bad night due to not one but two queen mattresses in the room having collapsed coils then that just ruins a vacation. Told the lady at the desk and all she said was “sorry”.
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 12일
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. We are in the process of renovating.The country Tower and getting all new mattresses. Thank you so much for taking the time to share your comments.

10/10 - 훌륭해요

Amanda 님, Fayetteville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is super friendly. Close to lots of places.
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 12일
We're thrilled to hear that you had a positive experience with our staff and found them to be super friendly. Providing exceptional service and hospitality is a top priority for us, and we're delighted that our team made your stay enjoyable. Additionally, we're pleased to hear that our location was convenient for you, with easy access to lots of places. Whether you're exploring local attractions, dining at nearby restaurants, or running errands, we aim to offer a convenient base for your travels. Thank you for your kind feedback, and we look forward to welcoming you back for another great stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exelent
2024년 2월에 2박 숙박함
답변 제공: Michelle 님, 2024년 2월 13일
Thank you for choosing Country Cascades as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!

10/10 - 훌륭해요

Daphne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our stay was excellent! The only thing that I gave a low score on was the construction. There was no noise from it but we ended up in a different room because of this. The staff was so friendly and wonderful. We were given free breakfast due to our room being switched. The room was so clean and the beds were comfortable!
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 12일
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay. We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!

10/10 - 훌륭해요

Makayla

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all incredible, helpful, kind, and child-oriented. The facilities were phenomenal for families and you can’t beat the price. The daily activities were a top notch addition for free time between outings. Our kids had a blast and we were so impressed with the restaurants and shops on site. My only regret is that we didn’t stay longer. We will be back!
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 12일
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's wonderful to know that our staff went above and beyond to make your stay enjoyable and that you found them to be helpful, kind, and child-oriented. Creating a welcoming and family-friendly atmosphere is important to us, and we're delighted that your kids had a blast and that you enjoyed our facilities and amenities.We're glad to hear that you found our daily activities to be a top-notch addition and that you appreciated the variety of options available for free time between outings. Providing engaging activities for our guests is something we take pride in, and we're delighted that you took advantage of them.We're also pleased to hear that you enjoyed the restaurants and shops on-site. Our goal is to provide a convenient and enjoyable experience for our guests, and we're thrilled that you had a positive dining and shopping experience.We're sorry to hear that your only regret is not staying longer, but we're thrilled to hear that you plan to return! We can't wait to welcome you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

2/10 - 너무 별로예요

Nicole

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dark and unlighted property. Old and smelly rooms. Air was broken in our room.
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 11일
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 8일
It is great to see your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

2/10 - 너무 별로예요

Idlanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the first time I’ve been in a hotel that a room does not have sink in the bathroom and first time that I’ve been to a hotel that does not have a coffee machine and microwave in the room. This is suppose to be a place for family. Also they did not have indoor pool and the facility was under renovation which created such confusing with check in and check out. They also charge $50 for an early checkout. I feel like this hotel is money hungry and charged for every single thing! Will not be staying there at all,
2024년 2월에 2박 숙박함
답변 제공: Michelle 님, 2024년 2월 6일
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

8/10 - 좋아요

Scarlett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I like that is different and had a great lobby
2023년 12월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 5일
We're delighted to hear that you appreciated the unique charm of our hotel and enjoyed our inviting lobby space. Creating memorable experiences for our guests is what we strive for, and we're thrilled that you had a great time with us. Your kind words mean a lot to us, and we can't wait to have the pleasure of hosting you again in the future. If there's anything specific you'd like to see or experience during your next visit, please feel free to share your suggestions. Thank you for choosing us, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 2월에 1박 숙박함
답변 제공: Jesse 님, 2024년 2월 5일
Thank you so much for your kind words about our staff! We're incredibly fortunate to have such a dedicated team who are committed to providing exceptional service to our guests. Your recognition of their efforts truly means a lot to us. We'll be sure to pass along your compliments to the team, as they'll be thrilled to hear that their hard work has made a positive impact on your stay. We can't wait to have the opportunity to welcome you back again soon for another wonderful experience! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 - 훌륭해요

Vicky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kia absolutely love the room and activities there
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 5일
We are absolutely thrilled to hear that your family had such a fantastic experience during your stay with us! Making sure our young guests feel welcomed and have a great time is always a top priority, and we're delighted that your kids enjoyed themselves.We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!

6/10 - 괜찮아요

Daijah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was nice, but the air conditioning in our room went out.
2024년 2월에 2박 숙박함
답변 제공: Jesse 님, 2024년 2월 5일
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay. We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!

10/10 - 훌륭해요

Mandi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and remodeled.
2024년 1월에 1박 숙박함
답변 제공: Michelle 님, 2024년 1월 30일
Thank you for your feedback you have provided; your comments regarding our attention to cleanliness are very much appreciated! It would be an honor to welcome you back again in the future.