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컨트리 타운 & 스위트 여행 후기

2 out of 5
컨트리 타운 & 스위트
523 East Parkway, Gatlinburg, TN

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 527개 이용 후기 중 140개" "
평점 8 - 좋아요. 527개 이용 후기 중 162개" "
평점 6 - 괜찮아요. 527개 이용 후기 중 116개" "
평점 4 - 별로예요. 527개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 527개 이용 후기 중 51개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Virginia 님, Crossville

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you're looking for a motel, this is for you! The only good thing about our room was the jacuzzi tub. The TV didn't work. The wifi was weak. The sink didn't drain well. When using the sink, the drain would back up and hair would come up with it. The bathroom/shower had hair (not from someone's head) on the floor and in the shower.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Virginia, We appreciate your feedback concerning your recent stay with us. We value your comments and will use them to improve our services in the future. We regret to hear about the challenges experienced during your visit and assure you we will address these issues promptly to enhance our guests' overall experience.

8/10 - 좋아요

Amy

단체 여행
Just tv!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Amy, Thank you for sharing your feedback with us. We appreciate your input and will pass it along to our management team for review. We strive to enhance our guests' experiences and hope to welcome you back for a more enjoyable stay.

6/10 - 괜찮아요

Carlos

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Carlos, We are thrilled to hear you recently stayed with us! If there's anything we can do to make your next visit even better, please reach out to us directly. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay at affordable rates...
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Courtney,Thank you for choosing to stay at our hotel! We're delighted to hear that you found our rates affordable and had a good experience during your stay. We appreciate your positive feedback and hope to welcome you back again in the future.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 19일
Hello Jeffrey,We're thrilled to hear that you had a fantastic stay with us! We appreciate your support and hope to welcome you back again soon for another wonderful experience. Please feel free to reach out to us if there is anything else we can assist you with.

6/10 - 괜찮아요

Krista

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The prices were so jacked up for NYE holiday. Supply & demand I guess. No frills room for sure. They gave plenty of towels and made them accessible to guests in lobby. Nice! Do not take a shower at peak time. Our shower head and faucet in tub needed to be replaced. The room was clean and the bed was comfortable.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Krista, Thank you for your feedback. We appreciate your understanding of the dynamic pricing during the NYE holiday. We're glad you found our towel availability in the lobby convenient. We apologize for the inconvenience with the shower head and faucet, we'll address this matter with our team. Nevertheless, we're delighted to hear that your room was clean and you had a comfortable bed.

6/10 - 괜찮아요

Melody

좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Melody, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us with any feedback you may have regarding your experience, as it will help us improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great last minute option for my stay in TN. I do wish for future tenants that the owners realize they need to specify that both carrs and country town are now under the same ownership somewhere on the directions to the office, thus both offices are combined on the carrs property. We walked around for 15 min on the country town property trying to figure out where the office was before having to call for clearer instructions.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Brittany,Thank you for your feedback on your recent stay with us. We appreciate your suggestion about clarifying the ownership of both Carrs and Country Town on the directions to the office. We apologize for any inconvenience caused and will consider updating the instructions for future guests. We hope you still enjoyed your overall stay and thank you for choosing to stay with us.

10/10 - 훌륭해요

Miriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was a great weekend stay for my boyfriend and I! About a 10 minute walk to the main strip of gatlinburg.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Miriam,Thank you for choosing our hotel for your weekend getaway with your boyfriend! We're delighted to hear that you enjoyed your stay and found our location convenient. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Dear Guest,We're thrilled to hear that you had a fantastic experience during your stay! We aim to provide exceptional service to all our guests, and we're glad we were able to meet your expectations.We hope to welcome you back soon!

10/10 - 훌륭해요

Alejandra

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Alejandra,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another exceptional stay!

8/10 - 좋아요

Camp

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
At First We Pulled Up I Thought Nope…. But Then We Got In Our Room And It Was Small But Darling !!!! No Steps To Go Up They Have A Ramp To The 2nd Floor !!!! Ended Up Loving It
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Camp,We appreciate your feedback and are glad you enjoyed your stay with us. Our team works hard to ensure all guests have a pleasant experience. Should you have any future concerns or inquiries, please don't hesitate to contact our management directly. Thank you for choosing our hotel for your accommodation.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay for the price
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 23일
Hello Michael,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found our pricing to be great. We strive to provide excellent value for our guests. If you have any other feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for another enjoyable experience.

2/10 - 너무 별로예요

Olivia

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had roaches in the room and a weird smell. Holes were still in the walls from whenever they did renovations. One of our outlets didnt have power and one of the bulbs in the lamps didnt even turn on.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Olivia,We apologize for the inconveniences you encountered during your stay. We take cleanliness and maintenance concerns seriously and your feedback will be shared with the appropriate teams. We strive to provide a comfortable and pleasant experience for all our guests and regret any disappointment caused. We encourage you to reach out to our management directly to discuss your experience further.

4/10 - 별로예요

James

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No maid service. Same bedding and towels for 5 days
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello James,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide the best possible service, and we appreciate you bringing this to our attention. We will address your concerns with our housekeeping department to ensure this does not happen in the future.

6/10 - 괜찮아요

Marlin

2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Marlin,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 - 좋아요

Taylor

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As a young adult, vacationing by themselve, this property got the job done. It’s not super fancy but it’s a pretty good place. One thing I wish they had would be breakfast but there’s restaurant within walking distance.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Taylor,Thank you for choosing our property for your recent vacation. We're glad to hear that overall, you had a satisfactory stay with us. Your feedback about breakfast is duly noted, and we appreciate your understanding that there are nearby dining options available. We hope to welcome you back again soon for another positive experience.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and comfortable.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Ronald,Thank you for your kind words! We're delighted to hear that you found our hotel to be clean and comfortable. We strive to maintain a high standard of cleanliness and comfort for all our guests. We hope to welcome you back in the future for another pleasant stay.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Daniel,Thank you for taking the time to share your rating! We appreciate your positive feedback and it's a pleasure to know that we exceeded your expectations. We strive to provide exceptional service to all our guests and we're glad we could make your stay special. We hope to welcome you back in the future for another outstanding experience.

10/10 - 훌륭해요

Sherrie

좋아요: 편의 시설/서비스
Nice and clean. Not to pricey and easy to get to the shops. The staff is very friendly.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello Sherrie,Thank you for your kind words! We strive to provide a pleasant and affordable experience for our guests. We are glad to hear that our location and friendly staff met your expectations. We hope to welcome you back soon!

10/10 - 훌륭해요

Guodong 님, CHesterfield

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Guodong,Dear valued guest, we apologize for any inconveniences you may have experienced during your stay. Please provide us with more details so that we can address and resolve any issues you encountered. Thank you.

8/10 - 좋아요

Lou Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One day getaway in the Mountains!
It was confusing on checkin where to go. It did not say that they handled several motels in one place. Finally found it after searching fo about twenty minutes. We got a code for the door. Room was small but it had a king bed. It was cozy and clean. There was some stain on baseboard at front door. There was also hair in bathroom on floor in corner by door. Bathroom was clean overall. I was happy that they gave us four towels ( with long hair I use two when showering) four hand towels and washcloths! Also hairdryer. Also I could dry hair in bathroom with door shut so husband can hear tv. Bed was comfortable. Large refrigerator. In room. It as cold but we did not put anything in it. If we had stayed longer we would have .they had a ramp to second floor instead of stairs which was nice but they are a little steep. Plenty of parking. For tge price we paid we would recommend this little diamond!! Close to the main downtown area. Easy in and out. Coffee in office also. Coffe pot in room!
Gatlibgburg from the overlook on mountain
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Lou Ann, Thank you for sharing your feedback with us. We apologize for the confusion during check-in and the inconvenience caused. We appreciate your compliments on the cleanliness, amenities, and our convenient location. We will address the issues you mentioned to ensure a better experience in the futre.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great getaway
Check in went smoothly. Very informative staff and very professional and friendly. They were very helpful with knowledge of the area. Our room was great. Clean bathroom, hot tub was perfect! Bed frame is metal and will make noise with every movement made but still a very comfortable mattress. Quiet surroundings. Good food within walking distance. Just far enough away from the crowd but still close enough to take a good stroll to visit shops and such.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Dear Guest,Thank you for sharing your positive check-in experience and the helpfulness of our staff. We appreciate your compliments on the cleanliness of our rooms, hot tub, and the convenience of our location. We apologize for any inconvenience caused by the noise from the bed

6/10 - 괜찮아요

Candy

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Candy, Thank you for taking the time to share your feedback with us. We appreciate your stay at our hotel and apologize if you encountered any inconveniences during your visit. We strive to provide a pleasant experience for all our guests and we will take your comments into consideration for future improvements. Please feel free to reach out to our management team directly to discuss your concerns further.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Slightly Disappointing
The check-in was confusing. Two separate properties (Country Town N Suites and Carr's Cabins) have basically been consolidated. One office services both properties. I had reservations for the hotel property (Country Town N Suites). When I pulled into the hotel parking lot, there were no prominent signs or directions on how to find the office. Eventually, I found a small sign that directed you around the corner and a little bit of distance away from the hotel. The room was outdated for the price, but it was clean. The owners/managers were extremely friendly, helpful, and very accommodating.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Dear Guest,We apologize for any confusion during your check-in. We appreciate your feedback and will certainly work on improving signage and directions. We're glad to hear that our staff provided friendly and helpful service, and we'll continue to strive for excellence in all aspects of

10/10 - 훌륭해요

Ruth

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Ruth,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Perry

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Honestly not worth, overall pretty gross.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Perry ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Mikayla

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved staying here! I felt very safe (I was solo traveling) property was quiet, great location, the room was spacious, clean and the bed was comfortable. Staff was very nice.
2023년 9월에 5박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Mikayla,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff as well as our bed. Please do consider us again on your next visit to the area.

8/10 - 좋아요

Kendall

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Cute room in a great location
Great stay. Perfect for what we needed for one night to visit the national park.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Kendall,We appreciate the comments, especially with regards to your opinion of our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

Jordyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price and location, it was great. Didn’t really venture around on the property but from what I could see it was nice, clean, and peaceful. Our room was clean and spacious, as well. Checking in was a bit confusing though, mainly cause I wasn’t sure where to go. Other than that I will most likely be coming back!
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Jordyn,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our location and price. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort at a great price
A convenient location in Gatlinburg withing walking distance to attractions and food. A little dated on the outside, but the inside was clean and looked recently updated. Comfy bed and pillows.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello John,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our bed and comments about our location. We appreciate you taking the time to share your experience.

10/10 - 훌륭해요

Kristy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Kristy,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 - 훌륭해요

candice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a short walk to downtown. Nice pool and hot tub. Comfy bed and clean room.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hi Candice,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

8/10 - 좋아요

Carol

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The beds were great!!! Not enough towel racks. Nice shower, but towel rack over the toilet was beginning to rust. It was ok for one night. The gentleman helping us were very nice and helpful.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Carol,We appreciate your rating of our hotel and the feedback you have shared pertaining to our shower and your insights regarding our toilet. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 - 훌륭해요

Wendy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only suggestion would be to put a bigger sign more noticable for check in we had to ask someone and others later asked us where the office for check in was . Other than that definitely had a wonderful restful stay
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 12일
Hi Wendy,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great camping feeling area was fantastic room was clean. I enjoyed my stay here very much. Nice pool
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Deborah,Thank you for sharing your experience. We truly appreciate the insight regarding our area and room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place exceeded my expectations I really enjoyed my stay there the grounds was fantastic that room is clean is he check in
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Deborah,Thank you for taking the time to share. We appreciate your feedback regarding our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place was quiet and perfect for my two days stay. It had fantastic grounds with a very nice pool very nice customer service here
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Deborah,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our service and your comments about our pool. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 - 괜찮아요

Jim

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room isn't bad for a mountain resort. No handicap facilities. No stairs or elevator a steep ramp to second floor barely walkable. No housekeeping. Laundry out of order. up charged to get a room on first floor. Couldn't get clean towels.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Jim, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

4/10 - 별로예요

Hunter

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room had an awful smell to it, and the people upstairs sounded like a herd of elephants all night past 1am. Other than that we enjoyed how close it was to some of the best restaurants in Gatlinburg. The staff was kind and understanding. We didn’t not complain because well we don’t like complaining. Thank you for the time we spent ete able to spend there.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Hunter, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - 너무 별로예요

Sheia

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Disappointed
The pics were excellent but reality showed different. I turned on heat and it smelled like someone pissed inside the vents. Roaches crawledon bed. Need to be sound proofed
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Sheia,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 - 훌륭해요

Franklin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 10일
Hi Franklin,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 - 너무 별로예요

Leslie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad room
The room had nooooo hot water And roaches in it. All over the place What kinda place is this We insist on a full refund
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello Leslie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Daniel

좋아요: 직원 및 서비스
Ok, but you get what you pay for
Wasn't the nicest place, you get what you pay for! Our room Wasn't terrible, however, it did have a musty odor. Very dated, and bathroom felt like a closet. Staff were very friendly and accomodating once we found the office.
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello Daniel, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for
The room was exactly how it looked online. The jetted tub wasn't as powerful as others I've used before but it was very relaxing. The room was clean and in decent shape. Some water damage on the wall by the bathroom that could easily be refinished. But for the price, I really can't complain.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 14일
Hello Guest, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

10/10 - 훌륭해요

Tonya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend
They were very understanding on my condition and accommodated for it. I get a chance I will stay again
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Tonya,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

4/10 - 별로예요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was not bad until the couple 2 doors down started arguing at 1am and continued until we decieded to bail out at 6am. They were still arguing and drinking on the balcony as we pulled away. Great place to stop and sleep after a day of hiking probably when the adults behave as adults. 🙄
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello April, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

2/10 - 너무 별로예요

Jonathan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Run down complex that I'm shocked is in business. Upon
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Jonathan, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 - 훌륭해요

Gabby

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Loves how friendly the staff was and loves how clean the room was
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hi Gabby,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us to see your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect little hotel
Desk clerk was extremely nice. Hotel is very convenient to downtown. Room was perfect for my wife and me to come in later and crash for the night. It was clean and comfortable for just the 2 of us.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 16일
Hi Tim,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.