하이킹

게스트 인 피전 포지 여행 후기

2.5 out of 5
게스트 인 피전 포지
202 Emert Street & Parkway, Pigeon Forge, TN

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 269개" "
평점 8 - 좋아요. 1008개 이용 후기 중 331개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 205개" "
평점 4 - 별로예요. 1008개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 96개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Paige

가족 여행
별로예요: 편의 시설/서비스
Friendly and respectful staff. Clean
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Hi Paige,I am delighted to hear that you found our staff friendly and respectful and that you appreciated the cleanliness of our property. Thank you for the 4-star rating. We look forward to welcoming you back again soon!

8/10 - 좋아요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly. The only thing we wish we had know was there was no breakfast. They are still saying because of Covid no breakfast. That isn’t a reason now. They should up date their site and say. No breakfast. When you are budgeting that counts when you are buying breakfast too. Other than that we enjoy the hotel. It was a little loud because we were on the bottom floor and a motorcycle park right at our window but we were ok.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Hi Deborah,Thank you for your feedback. We are glad to hear that you found our staff friendly and that you enjoyed your stay overall. We regret any inconvenience regarding the lack of breakfast and the noise issue. Your comments are noted, and we will consider your comments for improvements. We appreciate your understanding and hope to welcome you back for an improved experience in the future.

6/10 - 괜찮아요

Robert

연인과의 여행
좋아요: 직원 및 서비스
Needs maintenance badly. King rooms are very small. Property is nicer from the outside than the inside.
2024년 4월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Hi Robert,We appreciate your feedback regarding the maintenance of our property. Your comments will be shared with our maintenance team to address any issues promptly and ensure that our property meets the highest standards of quality and comfort for our guests. We hope to have the opportunity to exceed your expectations during your next visit.

6/10 - 괜찮아요

Barbara

연인과의 여행
좋아요: 직원 및 서비스
The lady at the counter was super nice.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Hi Barbara,Thank you for your kind words about our front desk staff—she truly appreciates your recognition! We are thrilled to hear about the positive impact she had on your stay. We look forward to providing you with an even more perfect experience in the future.

6/10 - 괜찮아요

Sis

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Dear Guest,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

2/10 - 너무 별로예요

Ashley

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got found bed bugs on our stuff after we left. I am livid.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Hi Ashley,Our entire team expresses regret for the unpleasant experience you had at our property. We sincerely apologize for the issues related to bugs. We've communicated your feedback to the relevant staff to address the pest problem promptly. We hope you'll consider giving us another chance the next time you're in the area.

6/10 - 괜찮아요

Cheyanne

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Cheyanne,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!

8/10 - 좋아요

Hugh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very satisfied with the stay.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 13일
Hi Hugh,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 4 stars. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Kelli

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not very clean. In the tiny cramped bathroom there were what appeared to be footprints on the wall in front of the toilet. The bathtub had some type of scum and a few hairs. The toilet flushed sometimes and others it would not until a bit later, you’d hear a loud gurgling and then it would flush. The wall was dirty in other parts of the room, and the platform the mattress sat on was dusty. The bathroom was the tiniest I’ve ever seen in my life. So tiny that the “vanity” was outside the bathroom, in the actual room. A tacky corner setup right by the door to the hall. Vending machines outdated and don’t accept cards which wasn’t an issue as they were out of order! While the listing doesn’t mention breakfast, you’re clearly led to believe it’s available as they include a picture of the breakfast setup in the listing. Upon check in you see a sign on the counter stating that due to Covid there is temporarily no breakfast. COVID??? It’s 2024!! We stayed on 2nd floor and you could hear every single step people took in the room above us. Never again.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Hi Keli,We sincerely apologize for the numerous cleanliness and maintenance issues you encountered. This does not reflect the standard of service we strive to provide, and we deeply regret any inconvenience caused. Your feedback is valuable, and we will address these issues promptly. We hope to have the opportunity to regain your trust on your next visit.

6/10 - 괜찮아요

Tina

가족 여행
좋아요: 직원 및 서비스
Very sweet young lady working the desk. She is there day and night. Housekeeping was very courteous as well. Price for the room was decent for the area. The room has everything you need.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Hi Tina,We appreciate your positive remarks regarding our employees. We are pleased to hear that you enjoyed the room and had a good experience with our team. We want to have you visit us once more in the future.

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to shopping, restaurants and Dolly's Dixie Stampede
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Hi Richard,Thank you for your feedback! It is good to hear that you found our hotel convenient. We strive to provide a convenient location for our guests to enjoy nearby attractions and amenities. We appreciate your patronage and hope to welcome you back again in the future!

10/10 - 훌륭해요

Carroll

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Hi Carroll,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

10/10 - 훌륭해요

Gordon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Hi Gordon,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

8/10 - 좋아요

Louis

연인과의 여행
좋아요: 직원 및 서비스
Pretty average hotel. Room was small but served its purpose. Could use some updates. There was a hole in the sheet on the bed. Also, there was a sign that there was no breakfast due to Covid which was a weird excuse in 2024. Thankfully we weren’t relying on the hotel for breakfast. Otherwise no issues.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 4일
Hi Louis,Thank you for sharing your feedback with us. We apologize for the issues with a bed sheet, and the absence of breakfast due to COVID-19. We appreciate your understanding and patience during these challenging times. Your comments about updates have been noted, and we will work on improving our facilities for a better guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 5일
Hi Kimberly,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

4/10 - 별로예요

Obed

좋아요: 직원 및 서비스
La unidad del el aire no funcionaba
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 2일
Hi Obed,I apologize for the inconvenience caused by the malfunctioning air conditioning unit. Our maintenance team will work for improvements. We hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 - 좋아요

Bryan

2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Hi Bryan,Your generous 4-star rating is highly appreciated. Ensuring our guests' satisfaction is our top priority, and we are eager to hear any ideas or suggestions you may have for your future visits. We look forward to welcoming you back on your next trip and strive to provide you with an even more exceptional experience.

8/10 - 좋아요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Hi Sheila,Appreciate you for taking the time to give us a 4-star rating. We are glad to learn that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

8/10 - 좋아요

Robin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good stay
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 29일
Hi Robin,Thank you for taking the time to share your feedback! We are glad to hear that you had a positive experience. Wishing you many more enjoyable stays with us in the future!

10/10 - 훌륭해요

Shari

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Area was clean and convenient. Nice area to stay. Quant and off the main road
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 27일
Hi Shari,We are pleased to hear that you found the area clean, convenient, and pleasant for your stay. Our goal is to provide a comfortable and welcoming environment for all our guests. Thank you for your positive feedback, and we hope to have the opportunity to host you again in the future!

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was clean. The staff was SO NICE. Very helpful and accommodating. We'd definitely stay here again!!
2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 24일
Hi Catherine,Your reviews inspire us to continually go above and beyond to provide our best service. We're thrilled to hear that you're enjoying our offerings, and we're committed to consistently delighting you with our facilities and services. Looking forward to making your next visit even more pleasant than the last. Thank you for your support!

10/10 - 훌륭해요

Malinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 22일
Hi Malinda,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

8/10 - 좋아요

cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was easy access to restaurants and great price for the stay.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 19일
Hi Cristina,We are delighted to hear that you enjoyed your stay and found our location convenient for accessing restaurants. We strive to offer competitive pricing while providing a comfortable experience for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

10/10 - 훌륭해요

Delmar

연인과의 여행
It was very nice and clean
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 18일
Hi Delmar,We appreciate your favourable review and comments. That you had a very pleasant and tidy stay fills us with great pleasure. Our main goal is to provide a cosy and tidy environment, and we're happy to hear that we were able to live up to your expectations. We are grateful for your nice remarks and hope to have you stay with us again in the future. We are honoured that you selected us!

2/10 - 너무 별로예요

Destiny

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here every time we visit the area, but this trip our room had spiders in it once we arrived & when I went to call the front desk to switch rooms the room phone was disgusting, the part that goes on your ear was covered in honey or something very sticky and gross. We ended up switching rooms and the room we switched to the AC didn’t work, but didn’t want to lug all of our stuff back to the lobby & wait to switch rooms again since it was already late. I don’t think we’ll stay here again after this visit.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 15일
Hi Destiny,We sincerely regret the unpleasant experience you had during your most recent visit. It's disheartening that there were spiders in your room and that the phone wasn't working properly. We recognize how inconvenient it might be to frequently change rooms and experience AC problems. We will work to resolve these issues so they don't occur again. We aim to earn back your confidence so that we can welcome you back for a significantly better experience.

8/10 - 좋아요

Kelly

2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 1일
Hi Kelly,We greatly value your positive rating and are committed to ensuring your utmost satisfaction as our guest. We welcome and encourage your input and suggestions for your future visits, as they play a crucial role in improving our services. We look forward with enthusiasm to the opportunity to assist you again during your next stay.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 12일
Hi Robert ,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 - 훌륭해요

Heriberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 18일
Hi Heriberto,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

4/10 - 별로예요

Diana

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Front desk person was very pleasant and was very helpful in giving us another room. The first room had mold and stains on chair and bedding. I would Love share pictures. They DO NOT PROVIDE BREAKFAST. Due covid . How long companies going use that excuse. Listing complete BS.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 11일
Hi Diana,Glad to hear that our front desk staff provided helpful assistance during your stay, and we apologize for the issues you encountered with the condition of your initial room. Your feedback is important to us, and we'll address these concerns promptly. Regarding breakfast, we have shared your feedback for improvements. We hope to have the opportunity to improve your experience in the future.

2/10 - 너무 별로예요

Larry

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Sophia CSR 님, 2024년 1월 19일
Hi Larry,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

4/10 - 별로예요

Tiffani

별로예요: 청결 상태, 직원 및 서비스
The front desk clerk had an attitude and we couldn’t check in 10 mins early. I understand if it was an hr or more but 10 mins
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 3일
Hi Tiffani,We apologize for any inconvenience caused by your early check-in request. Please understand that early check-in is subject to availability, and while we strive to accommodate our members whenever possible, there are times when it may not be feasible due to high occupancy or other factors. We will do our best to ensure a pleasant stay for you in the future.

8/10 - 좋아요

andrew

2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 22일
Hi Andrew,Thank you for your 4/5 rating! We're glad you had a positive experience. If there's anything specific you think we could improve, we'd love to hear more to enhance your future visits.

10/10 - 훌륭해요

Ethel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lifesaver room
Cute lil hotel. Was very clean. And the beds was so soft
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 3일
Hi Ethel,We're thrilled to hear that you found our hotel cute, and clean, and the beds soft. It's great to know that we could be a "lifesaver" for you. We appreciate your kind words and look forward to welcoming you back for another pleasant stay. Thank you for your delightful feedback!

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the staff
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 3일
Hi Sharon,Appreciate your kind words about our staff—they truly appreciate your recognition! We're thrilled to hear about the positive impact they had on your stay. We look forward to providing you with an even more perfect experience in the future.

2/10 - 너무 별로예요

Sarah

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our door did not lock, the shower was dirty, my kids found a makeup sponge and nose ring on the floor. The room was obviously not properly cleaned. There were locals (possibly homeless) hanging around in the parking lot when I was trying to load my car.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 1일
Hi Sarah,Our team sincerely apologizes for the numerous issues you encountered during your stay. This is not the standard we strive to maintain. We are addressing the cleanliness concerns with our housekeeping team and looking into the door lock issue. Your safety and comfort are paramount, and we take this feedback seriously. We hope to have the opportunity to make it right for you in the future.

8/10 - 좋아요

Sujata

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 1일
Hi Sujata,Appreciate you for taking the time to give us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

8/10 - 좋아요

Esther

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 1일
Hi Esther,Thank you for choosing to stay with us, and we're thrilled to know that you had a pleasant experience. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We always welcome your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.

6/10 - 괜찮아요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was terrible.
2023년 12월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 1일
Hi Kathy,We apologize for any discomfort you experienced with the bed. Your comfort is important to us. We will look into this matter to ensure future guests have a better sleep experience. We hope to have the opportunity to provide a more comfortable stay for you in the future.

2/10 - 너무 별로예요

Zulma

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 1일
Hi Zulma,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

10/10 - 훌륭해요

lydia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 29일
Hi Lydia,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 - 훌륭해요

Virginia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay. Very friendly staff
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 27일
Hi Virginia,We appreciate your positive feedback! It's delightful to know that you had a fantastic stay and experienced the friendliness of our staff. Your kind words mean a lot to us, and we eagerly anticipate the opportunity to host you again for another fantastic experience in the future.

8/10 - 좋아요

Annette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is pretty nice for what I needed. I was just sleeping and showering and then I was gone for the day.
2023년 12월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 1일
Hi Annette,Glad to hear that our hotel served your needs well for a good night's sleep and a refreshing shower. We appreciate your positive feedback and hope to welcome you back for another comfortable stay whenever your travels bring you back our way.

6/10 - 괜찮아요

Hugh

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Staff Amazing Room Not So Much
Hotel staff was amazing! The beds were too hard and the rooms were pretty cramped. You should definitely bring your own pillows. The commode sits right beside the sink, literally right up on it in the bathroom. The clerk at the front desk was so nice, but the rooms are small.
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Hi Hugh,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel staff amazing particularly the front desk clerk. However, we regret the discomfort you experienced with the beds being too hard and the rooms feeling cramped. We will certainly consider your insights as we strive to improve our guests' overall comfort and satisfaction. We hope to welcome you back soon an improved stay.

10/10 - 훌륭해요

joey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was nice hotel
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Hi Joey,Thank you for the perfect score! We're thrilled to hear that you enjoyed your stay and found our hotel to be nice. We look forward to welcoming you back for another exceptional experience.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Hi Melissa,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were late checking in but the girl at the desk was cheerful and kind. She even made sure we had some bottles of water.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 17일
Hi Karen,Thank you for sharing your positive experience! We're delighted to hear that despite your late check-in, our staff made you feel welcome and provided you with cheerful and kind service. We strive to create a warm and hospitable environment for our guests, and your feedback reinforces our commitment to excellent customer service. We look forward to the opportunity to welcome you back for another enjoyable stay.

8/10 - 좋아요

Shannon

2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 1일
Hi Shannon,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

10/10 - 훌륭해요

valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was amazing! Close to everything. The lady at the desk was nice and the room was just right. Bed was comfortable.
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Hi Valerie,Thank you for your positive feedback! We're thrilled to hear that you had an amazing stay at our hotel. It's great to know that our convenient location, friendly staff, and comfortable rooms met your expectations. We appreciate your kind words and hope to welcome you back for another wonderful experience.

6/10 - 괜찮아요

Glenda

좋아요: 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 10일
Hi Glenda.Appreciate you for awarding us with a 3-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!

4/10 - 별로예요

Darrell

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
You get what you pay for. A friend of mine and I booked a single bed room and as soon as we walked in it had an old, mildew-ey type smell. The bathroom mat in the tub had nasty black residue underneath it and it looked like it hadn’t been changed since the hotel was built. The trim in some areas of the room looked like it had seen better days too. Overall it was in a good location but a 3.5/10. The bed was clean and the floor was vacuumed, but even still, a certain level of cleanliness needs to be upheld for any type of hotel no matter the price or location.
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 10일
Hi Darrell,We apologize for the issues you encountered with the room's cleanliness and condition. Your comments are taken seriously, and we will address these concerns to ensure a better experience for our guests in the future. We hope to have the opportunity to improve your perception in the future.