레스토랑

레이디 럭 카지노 블랙 호크 여행 후기

3 out of 5
레이디 럭 카지노 블랙 호크
340 Main Street, Black Hawk, CO

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1871개 이용 후기 중 720개" "
평점 8 - 좋아요. 1871개 이용 후기 중 542개" "
평점 6 - 괜찮아요. 1871개 이용 후기 중 252개" "
평점 4 - 별로예요. 1871개 이용 후기 중 168개" "
평점 2 - 너무 별로예요. 1871개 이용 후기 중 189개" "

8.4/10

청결 상태

7.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

PARK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 5박 숙박함
답변 제공: Neil 님, 2022년 7월 18일
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.

10/10 - 훌륭해요

Hans

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Amber

2024년 3월에 1박 숙박함

8/10 - 좋아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the town, the casinos were hopping for us being there in the middle of the week. We will be visiting again!
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Betsy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Maria

단체 여행
별로예요: 편의 시설/서비스
Ice around entrance, coffee pot not working, bathroom faucet, toilet leaking. Not the best maintenance,
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 27일
We apologize for the inconveniences you experienced during your visit, Maria. We will address the issues with our maintenance team to ensure a better experience for all our guests. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태
The stay was pleasant. Hotel and casino were both understaffed.
2024년 3월에 2박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 27일
We apologize for any inconvenience caused by our understaffing. We appreciate your feedback and will work on improving our service. Thank you for choosing Lady Luck Casino Black Hawk.

10/10 - 훌륭해요

Euradell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There wasn’t anything I dislike
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 21일
We appreciate your positive feedback, Euradell! Thank you for choosing Lady Luck Casino Black Hawk.

6/10 - 괜찮아요

Azucena

The mattresses were not as comfortable as I expected
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 20일
We apologize for any inconvenience caused by the discomfort of our mattresses. Your feedback is valuable to us and we will look into improving the quality of our accommodations. Thank you for bringing this to our attention.

4/10 - 별로예요

Melissa

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk wasn’t open for Lady Luck so we had to walk all the way to another hotel to check in and out. Our room was clean and nice. Very small. And the bathroom smelled of sewage, the toilet didn’t flush properly. They didn’t provide hand soap of any kind. The hotel was extremely warm and the ac didn’t work in our room. They did say they would reimburse us but we are still waiting for our deposit to be returned along with the resort fees. Expedia refunded the room charge. Lady Luck still hasn’t done their part over two weeks later. I feel like our stay would’ve been 5 stars if they had staff at the front desk that could handle our concerns. The fact that we had to walk across the entire casino and to another hotel deterred us from getting a room change so we had to bite the bullet in a sub par room. Likely we wouldn’t stay here again just due to the lack of front desk staff.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Interesting people who worked there
2024년 2월에 2박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 16일
We're glad you enjoyed your experience at Lady Luck Casino Black Hawk, Michael! Thank you for your positive feedback.

8/10 - 좋아요

Steve

2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 20일
We appreciate your feedback, Steve. If there's anything we can do to improve your experience, please don't hesitate to reach out to us. Thank you for visiting Lady Luck Casino Black Hawk.

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good service
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 16일
We appreciate your positive feedback, Jose. Thank you for choosing Lady Luck Casino Black Hawk.

10/10 - 훌륭해요

William Roy Bundy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accessibility and convenience
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 16일
We're thrilled to hear that you found our casino accessible and convenient, William! Thank you for choosing Lady Luck Casino Black Hawk.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great area
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 16일
We appreciate your positive feedback, Matthew! Thank you for choosing Lady Luck Casino Black Hawk.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 13일
We appreciate your positive feedback, Karen! Thank you for choosing Lady Luck Casino Black Hawk.

8/10 - 좋아요

David

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 13일
We appreciate your feedback, David. If there's anything we can do to improve your experience, please don't hesitate to reach out. Thank you for choosing Lady Luck Casino Black Hawk.

8/10 - 좋아요

chad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice but the drive there was awefull took us three hours to go three miles. Casino was a blast but never any three card poker dealers. Only one option to eat after 11:00 on a Thursday was called 24-7 in the monarch. Need more cocktail waitress.
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 13일
We apologize for the inconvenience you experienced during your visit. We will address the issues with the long drive and lack of three card poker dealers. We appreciate your feedback and hope to improve your experience in the future. Thank you for choosing Lady Luck Casino Black Hawk.

4/10 - 별로예요

Bearded

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was blood all over the walls in our bathroom. We talked to the front desk and they sent housekeeping in to clean it. After house keeping changed our bedsheets (that were also covered in blood) we came back to see the blood all over the bathroom remained! The front desk was extremely apologetic, but the issue was not resolved. I wouldnt recommend staying here. Buck up the extra money to stay somewhere else.

2/10 - 너무 별로예요

Andie

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was so much noise. Drilling, and people arguing at all hours of night 4 different time 1 3 4 and 430 am. Drilling when we got there at 3pm and again at 10 and then 6 am.
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 13일
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take noise complaints seriously and will address this issue with our team to ensure a more enjoyable experience for all our guests. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Christina

2024년 3월에 1박 숙박함

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place was a little hot in the rooms.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Echo

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dan at check in ROCKED! Thanks Dan! I don’t love the scaffolding outside the window, glad the window only opens slightly! This Mama Bear doesn’t like that access to the room.
2024년 3월에 1박 숙박함
답변 제공: Neil 님, 2024년 3월 4일
Echo, thank you for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 13일
Thank you for reviewing us, Jose! We are very pleased to learn you enjoyed your overall visit with us at Lady Luck Casino Black Hawk.

8/10 - 좋아요

Amber 님, Greeley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Neil 님, 2024년 3월 4일
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

10/10 - 훌륭해요

Jason 님, Fort Collins

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 1일
We appreciate your positive feedback, Jason! Thank you for choosing Lady Luck Casino Black Hawk.

10/10 - 훌륭해요

Pete

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Heather

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 3월 4일
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

2/10 - 너무 별로예요

Robert

Booked online with Expedia drive 1 hour up to the hotel only to find out there were no rooms available. Screwed up my entire night
2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 2월 25일
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We made friends by talking to other people about how terrible the front desk guy was. Hotel walls are thin. Otherwise a great stay. We had fun! I recommend staying here. We won the most at Lady Luck, and relative to the cost, things were good. We will never pay the Monarch up-charge. Just walk over there if you wanna play at Monarch!
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 3월 1일
We apologize for any inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and will address your concerns with our front desk staff and look into ways to improve soundproofing in our hotel rooms. Thank you for recommending us and we hope to see you again soon.

8/10 - 좋아요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Frint desk supervisor needs a little work on being friendly.
2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 2월 25일
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

10/10 - 훌륭해요

Libia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing
2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 2월 25일
Libia, thank you for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.

10/10 - 훌륭해요

Breanne 님, Grand Junction

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 21일
We appreciate your 5-star rating, Breanne! Thank you for visiting Lady Luck Casino Black Hawk!

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dan at the checkout desk was fun, did a great job! The casino was fun and very clean. Great stay, great room. Thank you, and we'll be back soon.
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 21일
We are thrilled to hear that you had a great experience at Lady Luck Casino Black Hawk! We appreciate your kind words and look forward to welcoming you back soon. Thank you for choosing us.

6/10 - 괜찮아요

Terrance

The hotel itself is good but none of the restaurants were very good and I don’t recommend Roxy’s. Over priced food was cold. I would give them a D
2024년 2월에 2박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 21일
We apologize for your disappointing experience at Roxy's. We appreciate your feedback and will address this issue with our team. Thank you for bringing this to our attention.

6/10 - 괜찮아요

anette

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Neil 님, 2024년 2월 25일
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

8/10 - 좋아요

James

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스
For this being a pet friendly hotel there was absolutely nowhere to take our animals. I do understand they have bad weather but there was a quarter inch of salt going down the sidewalk on Hotel side, casino side was spick and span. Other than that it was nice.
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 21일
We appreciate your feedback, James. We apologize for any inconvenience regarding the lack of pet-friendly areas. We will address this issue and strive to improve our services. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a very nice place to stay. Rooms were in pristine condition. Staff was nice and helpful.
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 21일
We are thrilled to hear that you enjoyed your stay at Lady Luck Casino Black Hawk, Eric! We take pride in providing top-notch accommodations and excellent customer service. Thank you for taking the time to share your positive experience with us.

4/10 - 별로예요

benjamin

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Leah

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room had an odd smell and the heat/air was not eorking correctly. Had to sleep with the eindow partially open in the middle of winter.
2024년 2월에 2박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 13일
Thank you for your feedback, Leah. We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We will address the issues with the room's smell and the heating/air conditioning to ensure a more comfortable experience for our guests.

2/10 - 너무 별로예요

Gerard

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i checked in late at night from a long day of traveling. i get to my room and it wreaked of cigarette smoke. my reservation was for a non-smoking room. i called the front desk and was told to walk all the way to the front desk of the neighboring (horseshoe) casino if i want another room because the front desk of lady luck casino closes at night. so i did and i got a room on another floor. while walking through the hall towards my room, the hallway smelled like someone took a dump on the carpet. the stench was strongest, guess where, in front of my room. it was so bad that the smell went inside the room. i had to put towels under the door to block out the smell. i crashed on the bed because i was too tired to get another room. i woke up at 3am to the awful stench. i just hid under the blanket and went back to sleep
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 13일
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issues you mentioned regarding the smell in the hallway and room.Thank you for bringing this to our attention.

2/10 - 너무 별로예요

KENDALL

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 2월 25일
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that the Lady Luck was quiet and everything was within walking distance. The beds were not real comfortable and we had to ask for extra pillows, due to the pillows being thin. Other than that, I’d stay there again.
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 21일
We apologize for the inconvenience with the pillows and the comfort of the beds during your stay. We appreciate your feedback and will work to improve these areas for future guests. Thank you for choosing Lady Luck Casino Black Hawk.

8/10 - 좋아요

Priscilla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We like Lady Luck, the room was a bit smelly though.
2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 2월 25일
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

2/10 - 너무 별로예요

Scott

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
My stay at this place was the worst I ever had. I was getting ready to go to bed at 3am and then I grabbed my pillow and on the bottom side of the pillow was a brown stain. I don’t know what it was but only a few things are brown. Worst experience of my life.
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 13일
We appreciate you taking the time to provide your feedback, Scott. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

10/10 - 훌륭해요

Rhianna

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 2월 25일
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

4/10 - 별로예요

timothy

2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and comfortable hotel. Would definitely stay again.
2024년 2월에 1박 숙박함
답변 제공: Tara Aragon 님, 2024년 2월 12일
Thank you for your positive feedback, Elizabeth! We're glad to hear that you found our hotel quiet and comfortable. We appreciate your support and hope to welcome you back to Lady Luck Casino Black Hawk in the future.

2/10 - 너무 별로예요

Ryan

별로예요: 청결 상태, 편의 시설/서비스
Should have read the reviews before staying here. After checking in we were charged another 100 dollars after buying through Expedia. Same thing happened to the guy in front of us and the front desk guy didn’t know why. Our first room walked in and nearly threw up. Smelled like a bucket of vomit and sewage. Went back downstairs to change rooms. No apology for the smell. Got to the 2nd room and it smelled like an ash tray of roaches. When we checked out we got charged another 30 dollars. Highly do not recommend staying here if you are visiting Blackhawk
2024년 2월에 2박 숙박함
답변 제공: Neil 님, 2024년 2월 25일
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

6/10 - 괜찮아요

Michelle

2024년 1월에 1박 숙박함