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Reviews of Hotel Kusakabe Armeria

4 out of 5
Hotel Kusakabe Armeria
1811 Koden, Gero, Gifu-ken

Reviews

8.4

Very Good

Rating 10 - Excellent. 103 out of 263 reviews" "
Rating 8 - Good. 114 out of 263 reviews" "
Rating 6 - Okay. 36 out of 263 reviews" "
Rating 4 - Poor. 7 out of 263 reviews" "
Rating 2 - Terrible. 3 out of 263 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from 橋本 on Jan 28, 2024
この度はご利用いただき誠にありがとうございました。お忙しい中ご評価いただけたことにも重ねて感謝申し上げます。機会がございましたら是非またご利用下さいませ。心よりお待ち申し上げております。

8/10 Good

Koon Fatt

Stayed 1 night in Oct 2023
Response from 橋本 on Nov 6, 2023
この度はご評価下さりまして誠にありがとうございます。高評価の点数をいただけましたこと、心より嬉しく思います。機会がございましたら是非またご利用下さいませ。従業員一同心よりお待ち申し上げております。

10/10 Excellent

Natalie

Stayed 1 night in Oct 2023
Response from 橋本 on Nov 6, 2023
この度はご評価下さりまして誠にありがとうございます。満点のご評価をいただけましたこと、心より嬉しく思います。機会がございましたら是非またご利用下さいませ。従業員一同心よりお待ち申し上げております。

10/10 Excellent

Eugenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fourth or fifth time here. Everything as perfect as before
Stayed 6 nights in Feb 2023

10/10 Excellent

Fritzie Gay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is great!
Stayed 1 night in Apr 2022

8/10 Good

ma rowena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Sep 2021

8/10 Good

Yuna

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Josenia

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was awesome, nice view, dinner buffet was great with beer, staff was friendly and helpful
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice onsen hotel
Everything is good except the hotel a little bit old, free shuttle can be arranged between the train station and the hotel which is good, and the best thing is the outdoor and indoor onsen !
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is fine, food and staff are satisfaction. We will definitely come back again with friends.
Stayed 1 night in Apr 2019

8/10 Good

Luis, Singapore

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Suggest they get some English speaking staff. Diner time can be slightly later to 9pm
Stayed 1 night in Mar 2019

8/10 Good

Ka Ki Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Excellent Service
Hotel staffs are really friendly and helpful when we ask for some direction for our sightseeing even with their limit english. They are able to arrange additional shuttle service on top of their schedule. It's a hotel for the family to spend time together but don't expect too much for this small little town hotel. For thise onsen lovers, I will say they have very good view overseeing the whole Gero town. I will recommend you to go for a bath in the afternoon instead due to morning sun glare into the outdoor bath.
Stayed 2 nights in Oct 2018

10/10 Excellent

Daniel

Good place
Nice hotel for the family
Stayed 1 night in Aug 2018

4/10 Poor

Kathryn

Disliked: Property conditions & facilities, room comfort
Japanese room not very comfortable. Buffet was decent. Service was good as usual in Japan. No one speaks English. Only non-Japanese tourists. Great area in the mountains. Fine for one night.
Stayed 1 night in Aug 2018

10/10 Excellent

Daniel pereira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
GOOd pleace ..!!!
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel with outdoor Onsen
room is comfort and big enough for 3 people. we had booked 2 rooms, one is fine but another room we found small bug. the Onsen was great, we can see the view of city from outdoor bath and it was snow fall at that time. buffet food and alcohol was awesome too.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Patti

Liked: Cleanliness, staff & service, room comfort
Clean but dated. Staff were very friendly and helpful. Pool was not open which is ok but should have mentioned it in the details of the listing.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Very excellence resort, have outdoor bath and good service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room
The hotel room is very spacious and the shuttle bus service is excellent too.

6/10 Okay

HY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice scenery
Located in a small town. The hotel has everything you need. Everything is good. Make sure you go there early as dinner starts really early!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service

10/10 Excellent

Nga yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Wonderful staff, all very friendly and helpful. The hot springs are fabulous, especially the outdoor one. Highly recommended hotel. Dinner buffet offers a lot of choices and really good food.

8/10 Good

SI YING, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The smoking smell in the room was very strong. I asked the front desk if they can change a room for me. They got me another room and put an air purifier in it. I am very appreciated what they had done for me.

10/10 Excellent

Ellie , Hong Kong

Liked: Staff & service, property conditions & facilities, room comfort
Nice Hotel and good hospitality!
We were so welcome by the hotel staff upon check-in and are professionally informed on the hotel facilities, meal arrangements and other onsite activities. The hot springs facilities are super good!

6/10 Okay

アキラ

Disliked: Cleanliness
なし
Stayed 1 night in Mar 2024

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Masaya

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from 橋本 on Jan 28, 2024
この度はご利用いただき誠にありがとうございました。お忙しい中ご評価いただけたことにも重ねて感謝申し上げます。機会がございましたら是非またご利用下さいませ。心よりお待ち申し上げております。

10/10 Excellent

Jongkun

Stayed 1 night in Jan 2024
Response from 橋本 on Jan 22, 2024
この度はご利用いただきまして誠にありがとうございます。満点のご評価、心より嬉しく思います。機会がございましたら是非またご利用くださいませ。お待ち申し上げております。

8/10 Good

???

Traveled with partner
Stayed 1 night in Jan 2024
Response from 橋本 on Jan 15, 2024
この度はご利用いただきまして誠にありがとうございました。お忙しいところご評価くださりましたことにも重ねて感謝申し上げます。またのご利用を心よりお待ちいたしております。

6/10 Okay

makoto

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 橋本 on Jan 9, 2024
この度はご利用いただきまして誠にありがとうございました。また機会がありましたら是非ご来館くださいませ。

10/10 Excellent

SOONYONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
서툰 영어 일본어 섞어했는데 너무 친절하게 답해주셨습니다. 방도 깔끔. 무엇보다 8층에 노천탕이 너무너무 좋습니다. 저는 혼자가서 많이 심심했지만... 다음에 가족 대리고 꼭 와야겠다고 생각했습니다. 부모님 모셔오면 효도는 제대로 챙길 수 있습니당
Stayed 1 night in Dec 2023
Response from 橋本 on Jan 9, 2024
この度はご利用いただきまして誠にありがとうございました。大変ありがたいお言葉を沢山いただき、嬉しい限りでございます。次回は是非ご家族でお越しください。心よりお待ち申し上げております。

8/10 Good

Ting Bun Eric

Stayed 1 night in Dec 2023
Response from 橋本 on Jan 9, 2024
この度はご利用いただきまして誠にありがとうございました。また機会がありましたら是非ご来館くださいませ。

8/10 Good

MIDORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉がよい
Stayed 1 night in Nov 2023
Response from 橋本 on Dec 9, 2023
この度はご利用いただきまして誠にありがとうございました。当館自慢の温泉にご満足いただけたようで大変嬉しく思っております。機会がございましたら是非またご利用下さいませ。従業員一同心よりお待ち申し上げております。

10/10 Excellent

Shu wah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
傳統，多元化設施 升降機好似纜車，很有趣
Stayed 1 night in Nov 2023
Response from 橋本 on Nov 27, 2023
この度はご宿泊いただきまして誠にありがとうございます。満点のご評価、心より嬉しく思います。エレベーターにつきましては、斜面に沿って斜めに動く設計になっておりまして、横移動の為速度を上げるとバランスを崩される可能性があるのでゆっくりとしか稼動できないところでありますが、お褒めのお言葉をありがとうございました。また皆様でご来館いただけますと幸いでございます。機会がございましたら是非またご利用下さいませ。

8/10 Good

Haruka

Stayed 1 night in Oct 2023
Response from 橋本 on Nov 17, 2023
ご利用いただきまして誠にありがとうございました。お忙しい中ご評価いただけましたことにも重ねて感謝申し上げます。機会がございましたら是非またご利用くださいませ。

6/10 Okay

しんいち

Stayed 1 night in Nov 2023
Response from 橋本 on Nov 17, 2023
ご利用いただきまして誠にありがとうございました。お忙しい中ご評価いただけましたことにも重ねて感謝申し上げます。機会がございましたら是非またご利用くださいませ。

8/10 Good

さかえ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from 橋本 on Nov 6, 2023
この度はご宿泊いただきまして誠にありがとうございます。高評価の点数をいただけましたこと、心より嬉しく思います。また飛騨路へお越しの機会がございましたら是非お立ち寄りくださいませ。心よりお待ち申し上げております。

8/10 Good

Kouichi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂から見る夜景と朝日とても良かった又来たいです
Stayed 1 night in Oct 2023
Response from 橋本 on Nov 6, 2023
この度はご利用いただきまして誠にありがとうございました。当館自慢の展望露天風呂にご満足いただけたようで大変嬉しく思っております。「また来たい」という嬉しいお言葉を下さりましたことにも重ねて感謝申し上げます。是非またご来館いただけますと幸いでございます。心よりお待ち申し上げております。

6/10 Okay

tokuo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
前の方の空きペットボトルが置きっぱなし！ドライヤーが部屋に無い！
Stayed 1 night in Oct 2023
Response from 橋本 on Nov 6, 2023
この度はご利用いただきまして誠にありがとうございました。お部屋での一件に関しまして、大変申し訳ございませんでした。今後はこのようなことが二度を無いよう、清掃や点検スタッフへ厳重に注意いたしました。ドライヤーにつきましては、一部のお部屋はルームサービスにて行っております。客室内の案内資料を分かりやすいよう表示させていただきます。貴重なご意見、心より感謝申し上げます。

10/10 Excellent

ナルミ

Traveled with family
Liked: Amenities
部屋も低層階の割にはテラスが有り開放感がある…食事も美味しかった。また行きたいと思う、
Stayed 1 night in Oct 2023
Response from 橋本 on Nov 6, 2023
この度はご利用いただきまして誠にありがとうございました。お部屋やお食事へのお褒めのお言葉、心より嬉しく思います。本サイトでは高層階の温泉街一望客室もございますので、またご検討いただけますと幸いでございます。次回のご利用を心よりお待ち申し上げております。

10/10 Excellent

NORIKO

Stayed 1 night in Sep 2023
Response from 橋本 on Nov 6, 2023
この度はご評価下さりまして誠にありがとうございます。高評価の点数をいただけましたこと、心より嬉しく思います。機会がございましたら是非またご利用下さいませ。従業員一同心よりお待ち申し上げております。

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2023
Response from 橋本 on Nov 6, 2023
この度はお忙しい中のご投稿、誠にありがとうございます。機会がございましたら是非またご利用下さいませ。