Hello Mark.Thank you for taking the time to write a review about your experience you had here at our hotel with your recent stay.We are so sorry we did not meet up to your expectations with your bed not being comfortable, the shower not draining fast, and breakfast not what you expected. Your feedback is very important to us because it helps us know what we need to fix or change, to make yours, and future guests, not have to have the experience you did again. Just know, we are diligently working on these issues so your stay will be a better one the next time you come to stay with us.Thank you for stopping by to visit us. It was really nice to have you here as one of our guests.We are hoping to see you back in the near future.Thank you,

Hello Karen.Thank you for taking the time to come on and give us the rate you felt we deserved with your experience you had at your recent stay with us here at Country Inn & Suites.We are so happy to see everything was good with your experience. All rates and reviews our guests post are very important to us. We use them to fix or change things if we need to. And we use them to know we are doing a good job with making that guest, like you, a happy one while they stayed here with us.Our #1 goal is making sure we take care of all of our guests, making sure they have everything they may need, during their entire stay. We want them to know that if there is anything they need, to please let any of our staff know and we will be there to help them.Thank you for stopping by to visit us. It was such a pleasure having you here as one of our guests.We are looking forward to hopefully seeing you again in the near future.With great appreciation,

Hello Jamison,Thank you for taking the time to write a review about your experience you had with your recent stay here at Country Inn & Suites.We are happy to see you had a good stay, other then finding out our hot tub is down. It is a big disappointment not just for the guests, but for our entire staff as well. These type of situations can happen at any day and any time. It is out of our control. If it was an easy thing to fix, we would have definitely fixed it already. I am truly sorry.We are waiting on parts for the motor and the heater in the hot tub. This is definitely an unfortunate thing. I know many people book a room here because we have a hot tub and pool. We are hoping to have it back up and running soon.Other than the hot tub situation, we are so glad the rest of your stay went very well. Our main priority is to offer a well-maintained, comfortable and friendly place. We make our number 1 goal being, making sure our guests are well taken care of and have everything they made need during their entire stay.\Thank you for stopping by to visit us. It was such a pleasure having you here as one of our guests.We are looking forward to hopefully seeing you back in the near future.With much appreciation,

Hello Steve Thank you for taking the time to write a review about the experience you had with your recent stay here at Country Inn & Suites. We are sorry we did not meet your expectations with the temperature of our pool. I know how it is very important to want to jump in the hot tub or pool after a long day of working, or even just driving for many hours. Then getting to the hotel and finding out the hot tub was out of order, and when you went to go swimming the water was cold. That is a big disappointment. We are really sorry. The temperature on the pool has been modified a bit, but the hot tub is still down. We are waiting for parts for the motor and a new heater core. As soon as the parts get here, we will have the hot tub man come and fix it so we can get it back up and running again.We have been in renovation since 2020, until the pandemic hit us, March 2020, which caused us to back off of it.. Around the time we started to work on renovation again, we find out Choice bought us. Now we are having to change many things due to having to meet the expectations of the "Choice" brand. We have been owned by Choice since last December. With everything we have to change, upgrade, and fix so we are up with the Choice standards, they are estimating our time of being finished will be in 2025. This also includes new room furniture and a different breakfast. Thank you you for stopping by to visit us.It was really nice having you as one of our guestsWe are hoping to see you again in the near future.Thank you,

Hello Charles.Thank you for taking the time to come on and give us the rate you felt we deserved with the experience you had during your recent stay with us. We are happy to see that for the most part, your stay was good.Your rates and feedback are very important to us. Each one helps us to learn what we could have done better, or what we may need to work on, so that you and the rest of our guests can continue to have great stays.If there is anything that you would like to share with me that may help us to do things better, please feel free to contact me anytime.Thank you for stopping by to visit and being one of our guests. It was a pleasure having you.We look forward to seeing you again in the near future.Thank you,

Hello Bonnie.Thank you for taking the time to write a review about your recent stay. Other than the most fun part being a disappointment, the chilly pool and the hot tub being down for maintenance, I am happy everything else was good for you.The pool temperature is definitely something I have been working on for a while, and will hopefully get that fixed very soon. I am so sorry about the situation with the hot tub. It is unfortunate that things have to happen that we have no control over. Getting someone here that knows how to fix it is what we are waiting for. We have posted it on our website that the hot tub is temporarily down.I know how disappointing that is, and I am truly sorry. If there was anything we could do to speed the process up with getting it up and running again, we definitely would. We love when guests are happy with everything we have to offer. It is only temporarily though. Thank you for stopping by to visit us. It was wonderful having you here as one of our guests.We are looking forward to hopefully seeing you again in the near future.With much appreciation,

Hello Robert.Thank you for taking the time to come on and give us the rate you felt we deserved from the experience you had at your recent stay with us. We are happy to see you had a good stay.It is our goal to make sure our guests are well taken care of, including providing them with anything they may need.Your rates and feedback is very important to us. It helps us to see we are doing a good job with providing a good stay for our guests.Thank you for stopping by to visit us. It was really nice having you here as one of our guests. We are looking forward to hopefully seeing you again in the near future.With much appreciation,

Hello Michael.Thank you for taking the time to write a review about your experience from your recent stay with us here at Country Inn & Suites.We are so happy and delighted to hear your stay was very good. Our 100% goal is to make sure our guests are taken care of during their entire stay, and helping them to have an enjoyable stay.Thank you for stopping by to visit us. It was such a pleasure having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Ann.Thank you for taking the time to give us the rate you felt we deserved from your experience you had at your recent stay with us.We are so happy to see your visit was good.We are glad you enjoyed your hot shower.We look forward to making all of our guests feel welcomed, and know we are here to help them with anything they may need, so they can have a wonderful stay.Thank you for stopping by to visit is. It was such a pleasure having you here as one of our guests.We are looking forward to seeing you back again in the near future.With much appreciation,

Hello Carol.Thank you for taking the time to write a review about your recent stay. We apologize we did not meet up to the standards you were expecting of us.We do not set times for when our housekeepers will be at each guests room. That is now how hotel housekeepers work. So, I do not know who you talked to, or maybe you were confused with what they told you, but that never happens. And, as long as you do not have your "Do Not Disturb" sign up on your door, your room will get cleaned every day you are staying at the hotel. You should never have to ask for your room to be cleaned. Our girls have 70 rooms that get cleaned almost daily, so setting specific times for individual guests to have their room cleaned, does not happen.Understanding hotel policies and and the agenda of how housekeepers go about cleaning rooms was your biggest issue while you stayed with us. The person you spoke to about your room getting cleaned, gave you the wrong information with telling you that you had to put your request in by 9:00 a.m.I am going to find out which one of the employees told you this, because this was false information that was given to you. I am truly sorry for the negligence of our staff.Thank you for stopping by and visiting us. It was nice having you here as one of our guests.Hopefully you will find a hotel to where you can make sure you get the correct information on how things operate with them in housekeeping, and have your room cleaned the days you want it cleaned.This will be brought to all of my employees attention and will be handled, so we do not have this type of situation happen again to anyone else in the future.Sincerely,

Hello Samantha.Thank you for taking the time to do the survey with sharing the rate you felt we deserved with your experience at your recent stay with us.We are truly sorry we did not meet up to your expectations the way you deserved.Your rates and feedback are very important to us. It helps us to see, and to learn, what we could have done better, and what we can make better, for you and our future guests.Thank you for stopping by to visit us. It was really nice having you as one of our guests.We are hoping to see you back in the near future.Sincerely,

Hello Wendy.Thank you for taking the time to write a review about your recent stay here at Country Inn & Suites. We are really sorry our standards did not meet up to your expectations with the way your room smelled and the dirty floor. It is our goal to make sure our guests are taken care of during their stay. We could have moved you to a different room so that your stay would have been more comfortable for you.Your feedback is very important to us. We use it to fix to continue to make things better for our guests.Thank you for stopping by to visit us.It was really nice having you as one of our guests.

Hello Ashley.Thank you for coming on to give us the score you felt we deserved with the experience you had at your recent stay with us. We are very happy to see that you experience was good.Our main priority is to offer a well-maintained, friendly and comfortable atmosphere.We make sure our 100% goal is taking care of every guests, making them aware we are here to help them with anything.Thank you for stopping by to visit us. It was a pleasure having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Wilma.Thank you for taking the time to come on and write a review about your experience you at at your recent stay with us.We are so happy to hear everything during your stay was great. We are so happy to hear how we've taken care of another one of our Club Members again.We were so happy to have you here as one of our guests.We are looking forward to seeing you in the near future.With much appreciation,

Hello Dimitar.Thank you for taking the time to come here and give us the rate you felt we deserved from the experience you had at your recent stay with us.We are so happy and delighted to see that your experience with us was good.It is our main priority to offer you a well-maintained, comfortable and friendly atmosphere. We are all here to help our guests have a wonderful, and enjoyable stay. Our goal is making sure every one of our guests are taken care of, knowing we are here to help them with anything they may need.Thank you for stopping by to visit us.It was such a pleasure having you as one of our guests.We are looking forward to hopefully seeing you in the near future.With much appreciation,

Hello Elise.Thank you for coming on here to give us the rate you felt your experience went during your recent stay here at Country Inn & Suites in Chambersburg P.A.We are truly sorry about how some individuals can be so disrespectful and ruin things for other guests. We know the pool and the hot tub are the 2 biggest amenities that many of our guests look forward to coming to stay with us so they can use them. Many say they book a room with us just so they can get in the pool or hot tub.We got it back up and working now. We are hoping to see you back some time soon, especially so you can be able to get in the hot tub like you wanted to.Thank you for stopping by to visit us.It was such a pleasure having you here with us as one of our guests.Thank you,

Hello Sue.Thank you for coming on to write a review about your experience with us at your recent stay.We are happy to see your stay was good.Thank you for stopping by to visit us. It was wonderful having you as one of our guests. We are looking forward to hopefully seeing you in the near future.Sincerely,

hello DanielThank you for taking the time to come on to give us the score you felt we deserved with the experience you had at your recent stay with us.We are happy to see you had a good stay. It is our main goal to make sure all of our guests have an enjoyable, comfortable stay, knowing we are here to help them with anything they may need during their entire stay.Thank you for stopping by to visit us. It was a pleasure having you as one of our guests. We are looking forward to seeing you again in the near future.With much appreciation,

Hello Carol.Thank you for taking the time to write a review and to give us a rate on how your experience was at your recent stay with us. We are so happy to hear you had a good time, and you felt safe. We are glad you enjoyed the quiet and clean room and atmosphere as well, which makes a big difference in someone's stay.Thank you for stopping by to visit us.It was so wonderful to have you here as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Zebadiah.Thank you for taking the time to write a short review about your experience you had here with your recent stay.We are so happy to hear your stay became so much better after we fixed the small issue for you. We make every guest our 100% goal by making sure they are taken care of and have everything they may need during their entire stay.We only want our guests to have an enjoyable stay, and to be able to be comfortable and relaxed.Thank you for stopping by to visit us.It was wonderful having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Margery.Thank you for taking the time to write a short review, and to give us the rate, with how your experience was with your recent stay with us. We are really happy to see your experience was great. So glad to hear everything was comfortable for you. Our main priority is to offer a well- maintained, friendly and comfortable atmosphere.Our #1 goal is making sure we make our guests happy and taking care of them during their entire stay.Thank you for stopping by to visit us.It was such a pleasure having you as one of our guests.We are looking forward to hopefully seeing you again in the near future.

Hello Charles.Thank you so much for taking the time to come on here to give us the rate you felt we deserved during your recent stay.We are so happy and delighted to see your experience with us was good. Thank you for stopping by to visit us. It was wonderful having you as one of our guests.We are looking forward to seeing you back in the near future.Thank you,

Hello RobertThank you for coming on to rate us on how your experience was at your recent stay here with us. We are happy to see your stay was good. It is our main priority to offer a well maintained, comfortable and friendly atmosphere, making our number one goal to make sure all of our guests are taken care of, and have everything they may need throughout their entire stay.Thank you for stopping by to visit us. It was wonderful having you as one of our guests.We are looking forward to seeing you again in the near future.Thank you,

Hello Kevin.Thank you for coming on to write a short review about your experience with us at your recent stay.No guests should have to hear anything negative about any part of our business by any of our staff, so please except our apology.As far as why there may have been issues with your keys may have been because the keys touched your mobile phone, or maybe in your wallet. Anything electronic the keys touch can cause them to demagnetize the keys.Another reason could have been the battery which is in the lock system on the bedroom door could have needed to be changed, or maybe the key whole needs to be cleaned out. Having this type of key system isn't the greatest thing, but we can always fix the issue for any guests who have problems with their key.Another thing, we welcome anyone who would like to get a room here at our hotel, and do not discriminate anyone, no matter what their situation is. This is not a shelter. We are a hotel. Guests can rent a room for one day, or many days. We welcome anyone who wants to come stay with us.Thanks for stopping by to visit us. We hope you find the right hotel you are looking for.We would hope to see you back here with us in the future.Sincerely,

Hello Mr. Singleton.Thank you for taking the time to write a review about your experience you had while you stayed with us at your recent visit.We are sorry you came here just for a hot breakfast, and disappointed to see we had a continental breakfast. As I may advise you, we are no longer owned by Radisson as of a few months ago. So with you being top Radisson rewards members, that is completely out of anything to do with all Country Inn & Suites hotels now. There are signs all over the place, along with with Choice reward advertisements all through this hotel, and the other Country Inn & Suites as well.We are still in transition of getting everything in place in our hotel for all the things Choice requires, including breakfast.!!The phone lines are open at every hotel so that you can call all of them to check and see what they are serving for breakfast, if their pool and hot tub are open, what time check in is, etc. Many, many things have changed with businesses since 2020, including hotels. There are hotels that are still not serving breakfast, giving grab -n- go breakfast, handing out a sandwich and coffee, and some that have their full breakfast.I am sorry you were disappointed with what we put out for breakfast. Waffles and apples was not the only thing that we serve every morning. We are a little concerned to you saying that. Our breakfast includes waffles, 4 types of cereal, oatmeal, yogurt, apples, oranges, 3 types of bagels, orange & apple juice, and coffee that starts at 5:30 a.m.I am so sorry for the response you got from the owner, as you stated. A little more debt about what has been going on, and some education on us being bought out by Choice, should have been explained to you. There were no hangers in your room, we got you some a little after you checked in. A long hair in the sink, but never knew about that situation until the next day. We would have given you another room.We are very sorry about your experience, and wish it would have been better for you.Thank you for stopping by to visit us. It was very nice having you here as one of our guests. I hope with a few of the things I have explained to you, you understand a little bit more.

Hello Jimmy.Thank you for taking the time to write a review about your experience for the recent stay you had with us.We understand how frustrating it can be to be able to always hear noise from elsewhere, especially when trying to sleep. Anyone of our staff would have given you a different room so you did not have to sleep uncomfortable. As far as where we put guests in our hotel for which room and floor they will be assigned to, depends on many different things. Here are a few examples:- If they have an animal they are put on the first or second floor.- If they prefer to be on the top level floor they are on the 3rd floor- Maybe the lower level is the best for some of our guests because they cannot get around with walking far or they may have some health issue to where they need to stay on the first floor.- one of our main accessible rooms is on the first floor- Guests who smoke really like to be on the bottom floor or by the end of any hallways since there is a door they can go outside.- etc.We have no control to who you may get put beside, or how the outcome will be. We try to do our best when we assign guests their room. Most of the time we will ask the guest which floor they would like to have their room on. You stated you will not come back here to stay with us because of this situation, which is your choice and I am truly sorry you feel this way. This can happen in any hotel. I would suggest if this ever happens to you again in any other hotel, reach out to the front desk and ask them for a different room. We would have been happy to help you out with providing you a room in a different location so that you could get some peaceful sleep.Thank you for stopping by to visit. We are saddened to hear you will never come back when we definitely would have helped you with this issueSincerely,

Hello Devon. We are really sorry to hear this from you. None of us would have expected this from you, especially when we never saw you after you checked in.Was it terrible because we could not upgrade you to a King room due to you making your reservation through Expedia? That is the only thing I imagine your negative comment about your stay could be about.I am sorry. I explained to you that when you go through these 3rd parties, we as a hotel are limited on what we can do for you with your reservation.If you make your reservations straight through a hotel, the hotel can make any changes you request, if we have the availability.Thanks for stopping by.It was nice having you here as one of our guests.

Hello RichardThank you for taking the time to come and give us the rate you felt we deserved with your experience you had at your recent stay.We are happy to see that for the most part your experience was good.We value all the feedback from our guests. This helps us to be able to know what it is we could have made better for the guest, and what we need to improve with our on future guests.Our main priority is to offer a well- maintained, comfortable and friendly atmosphere. We make our number one goal to make sure our guests have a wonderful stay, by making sure they are comfortable and have everything they may need.Thank you for stopping by to visit us.It was nice having you as one of our guests.We are looking forward to hopefully seeing you in the near future.Best Regards,

Hello Thomas.Thank you for writing a review about your experience here at our hotel with your recent stay. We are so happy and delighted to hear everything was good for you. Our goal is to make sure all of our guests have a wonderful stay, and are being taken care of with whatever they made need during their entire stay. Our main priority is to offer a well-maintained, comfortable and friendly atmosphere.A satisfied guest is always what we love to here about.Thank you so much for stopping by to visit us. It was such a pleasure having you as one of our guests.We are definitely looking forward to seeing you again in the near future.With much appreciation,

Hello Barbara.Thank you for taking the time to come on to write a review about your recent stay. We are so happy to see your stay went well.It was great having you here as one of our guests.We are hoping to see you back in the near future.

Hello Anthony.Thank you for taking the time to come on and write a review about the experience you had at your recent stay with us. We are glad you enjoyed your stay, other than having the issue with your shower head. I am truly sorry that happened. Was anyone able to fix it for you? If you did go to anyone of our staff members, we would have made sure we got it fixed, or maybe even moved you to another room so you could have a more comfortable shower with a shower head that worked correctly.We hope this issue will not keep you from wanting to come back to visit us again. It was great having you as one of our guests.We are looking forward to hopefully seeing you again in the near future.Thank you,

Hello Julia.Thank you for taking the time to come on here to give us the rate you felt we deserved on the experience you had while staying with us at your recent stay.We are so happy and delighted to see your experience was good.We love to offer a well-maintained, comfortable and relaxing stay. Our main goal is making sure all of our guests are taken care of and have everything they may need. We want all of them to know if there is anything they may need during their entire stay, we are here to help them 100%.Thank you so much for stopping by to visit us. It was a pleasure having you.We are looking forward to hopefully seeing you in the near future.With much appreciation,

Hello Marcia.Thank you for coming on here to give us a rate on how you felt your experience was at your recent stay with us. We are happy and delighted to see that your experience went good.Thank you for coming by to visit us. It was so nice to have you here as one of our guests.We are looking forward to hopefully seeing you back in the near future.Thank you,

Hello Traci.Thank you for taking the time to write a review about your experience here at our hotel during your recent stay. We are really happy and delighted your experience was really good. It was nice and exciting to read, you will be back again.Thank you for stopping by to visit us. It was a pleasure having you here as one of our guests. And we look forward to seeing you again in the near future.With much appreciation,

Hello Trudy.Thank you for coming on and writing a review about your experience you had with us at your recent stay. I am so sorry about your lengthly check in, because that is normally something that barely ever happens. I do not know what the issue was when you checked in which made it take so long, but I will definitely be looking into what the problem was. I assure you that we will be working on the this immediately to make sure it never happens to you, or anyone else in the near future.As far as our breakfast. We have been doing the continental style breakfast since the pandemic started. We have not gone back to full breakfast yet, but are in the process of hopefully having that back up soon.We have guests who love what we put out for breakfast, and guests who expect more, and/or the regular/original breakfast, so they do not care for what we put out. We expect this.The best thing about our hotel is the location. We are surrounded by so many restaurants who serve anything you could ever want to eat for breakfast. I highly recommend the restaurant called "Trojan Diner". They have the best homemade platters there. We are truly hoping everything with our breakfast is back up to the original way once we have transferred 100% over to "Choice". We are still transitioning and will not be completed until the end of November.Everyone loves our waffles, so that has been the big hit.Thank you for stopping by to visit us. It was really nice having you.We are really hoping to see you back in the near future.

Hello Stephen.Thank you for coming on here to give us the rate you felt we deserved with your experience you had at your recent stay with us. From looking at the way you rated us, I can see we could have done some things a little differently, or maybe could have fixed something for you.I would love to hear from you so I can find out what it is we could have done better for you.We are happy to see for the most part you had a good stay. Please reach out to me anytime so I could possibly know what it is we could fix.Thank you for stopping by to visit us. It was really nice having you as one of our guests. We were so happy to welcome you, and looking forward to seeing you again in the near future.Thank you,

Hello Mr. Thomas.Thank you for coming on to share how your experience was with us at your recent stay.As far as the light bulbs, they blow every once in a while. Did you let the front desk agent know so we could get you 2 new ones. All of our agents are here to help our guests with whatever they may need. We want to make sure our guests are well taken care of and have everything they may need.throughout their entire stay.As far as your comment about you stating we had no breakfast or even coffee, I am very shocked to hear this. Especially when we announce to all of our guests as they check in to what time our continental breakfast and coffee is served in the morning.Our coffee station is right in the lobby by the front desk, along with our dining area. There is no way possible you could miss it, unless the person was blind.I'm not sure if you were even referring to our hotel since with this comment.Thank you for your feed-back with your experience. It helps us to recognize what we did or didn't do, and maybe what we need to fix so no other guest will have to go through the same experience.Thank you for stopping by to visit us. It was nice having you as one of our guests.Hopefully we will see you back again in the future.Sincerely,

Hello Jon.Thank you for taking the time to write a short review about your experience with us at your recent stay. We are happy and delighted that things were comfortable for you.Our main priority is to offer a well-maintained, comfortable and friendly atmosphere. We want our guests to have an enjoyable stay. My main goal is taking care of our guests.Thank you for stopping by to visit us. It was a pleasure having you. We are looking forward to seeing you again in the near future.With much appreciation,

Hello Erin.Thank you for writing a review about your recent stay with us. We are so happy everything was good for you. All of our room carpets are in the process of being cleaned this coming week or next week. We are hopefully going to get them back to looking like they were just put in. Asfar as all of our T.V.'s, we have comcast/Xfinity as our cable company, and all of our T.V.'s are run by them, which means the cable companies remote controls all of them.Thank you for mentioning about the drain in the tub running slow. That will be look at immediately.. We are so happy you enjoyed your stay, and it was such a pleasure having you as one of our guests.We are looking forward to seeing you again in the near future.With much appreciation,

Hello Tanner.Thank you for coming on to give us the rate you felt we deserved with your recent experience here at our hotel, Country Inn & Suites. It is very nice to see, from the way you rated us, your experience was good.Our main priority is to offer a well-maintained, friendly and welcoming atmosphere. We strive to make all of our guests visits enjoyable, while letting them know they can count on us for anything they may need.Thank you for stopping by to visit us.It was really nice having you as one of our guests.We are looking forward to hopefully welcoming you back in the near future.

Hello Beverly.Thank you for coming on to give us the rate you felt we deserved with your recent stay here at Country Inn & Suites. We are very happy to see, with how you rated your stay, you had a good stay.It is always a pleasure welcoming you and all of our guests anytime you may come to stay with us. We are really hoping to see you back again in the near future.

Hello Gladys.Thank you for coming in to write a review and give us the rate you felt we deserved with your recent experience here at our hotel.We are very happy to hear you had a wonderful stay, and you got to meet some new friends. This is what a great stay is all about, and we are so happy you had it with us.Thank you so much for stopping by to visit us. It was such a pleasure having you as one of our guests. We are definitely looking forward to seeing you again at the next Wilson College get together.