we called to see if they had the king room available that was listed on hotels.com bc it was listed as one left. they replied, yes they had a few kings left we told her we were going thru our hotels.com to reserve. she said no problem. So I booked it online while my husband was on the phone with her. she received our confirmation code. when we arrived they handed us keys to a double bed room and told us there were two others that came in before us and they gave our room away. at this point it was late 11pm we were desperate for a shower and room. several people hanging in the parking lot at all hours of the night. we did not get what we paid for. the room stayed very warm even with the ac turned as low as it could go. we will not be returning.