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더블트리 바이 힐튼 피닉스 - 길버트 여행 후기

4 out of 5
더블트리 바이 힐튼 피닉스 - 길버트
1800 S Santan Village Pkwy, Gilbert, AZ

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 425개" "
평점 8 - 좋아요. 1002개 이용 후기 중 212개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 153개" "
평점 4 - 별로예요. 1002개 이용 후기 중 126개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 86개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

JUNG EUN

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

IVAN

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room furniture is just old and damaged. AC units makes a lot of noise and it's a nightmare sleeping with the noise. Room was not very clean, probably a 6 in 10. We paid more than 200 bucks for one night and it wasn't worth it...the other issue is the limited parking that forced us to park on another hotel...yup, it's crap.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Milo

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Teresa 님, Goodyear

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean and inviting.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Two thumbs up
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel looks like it used to be nice, but now it’s on the downturn. When you look at pics/walk in the lobby looks nice and clean and impressive. But the rooms are bad! Our first room had some food crumbs on the table and around on the floor-no big deal, we brushed it off, but the bathtub would not drain. So we asked for a plumber or to move rooms. Due to time of day, they offered to move us rooms…so we did. Second room was on the second floor-the hallway was SO dirty-drywall pieces all over the floor, stained carpet, wrapped in various places along the walls…whatever no big deal. But the room was bad! It smelled of urine so badly we couldn’t be in the room for 30 seconds-I’m talking like a homeless person had been in there. It was bad! So we went right back to the front desk and asked for our 1st room back-but he offered us another room on the 3rd floor. We went it and it smelled like sewer, but after checking toilet we realized it was the shower drain smelling. (Room 330) We decided to just deal with it. Something in the bathroom wall kept making a loud engine sound but we closed the door to the bathroom and called it a night. The beds were comfy and clean but the floors are so dirty-in all the rooms. I think a lack of good cleaners is going to be the detriment of this hotel-it’s in a great location too, which is a shame. One other thing-the walls are thin and you can literally hear all street noise and neighbor noise. The staff was super nice-all if them!
2024년 4월에 1박 숙박함

8/10 - 좋아요

Tiffany

2024년 4월에 2박 숙박함

8/10 - 좋아요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely stay again! Friendly staff, quiet and nice lobby area and the room was spacious with a comfy bed and a nice tv!
2024년 3월에 4박 숙박함

4/10 - 별로예요

Darren

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not what we expected from online pics at all.. Found black mold in our bathroom in several places. As much as we paid, should have been great experience. Will not stay here again
2024년 4월에 4박 숙박함

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay at this hotel. I will look at staying here again..
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Francisco

6/10 - 괜찮아요

Danielle

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is wonderful and helpful especially Joy and Orlando.. !!! Very accommodating and hospitable.. will be back in July!
2024년 3월에 5박 숙박함

6/10 - 괜찮아요

Gloria

좋아요: 직원 및 서비스
The photos showed carpeted rooms, they were not. We asked for handicap access close to the elevator and were put in the farthest room from the elevator, no maid service and had to ask for coffee and towels, overpriced for the service!
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Janet

We booked a junior suite for 6 days & our room was never cleaned/trash not taken out until the 5th day when I stopped a cleaning lady out of my room. I requested from the front desk on the 3rd & 4th day & was promised that it will be cleaned but was never done . One of the towels had a blood stain. The hotel restaurant was very understaffed.. the cashier was also the waitress & told us that there was only one Cook.. waited for hours for expensive breakfast. I always use Hilton hotels but I will never go back to this hotel. Hilton should take their name out from this place.
2024년 3월에 6박 숙박함

4/10 - 별로예요

Wendy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is very old and need updating. Carpet is old and dirty. A lot of masking instead of updating and replacing. Price did not match the quality of the hotel.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Mohammad

출장 여행
The Asian guy in the front very bad customer service and his very rude
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Leigh

연인과의 여행
For a Double Tree Hilton, I expected much better! Parking was limited and shared with another hotel. The windows were so thin, you could hear everything outside. There was no carpet in the room (no biggie) but made for a very loud room with the echo. Not impressed! Glad we only stayed one night!
2024년 2월에 1박 숙박함

8/10 - 좋아요

charles

2024년 2월에 1박 숙박함

8/10 - 좋아요

Marlow

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice, but the room looked NOTHING like what was in the pictures. Also, the restaurant was not really a restaurant. We ordered food instead.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Camelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stellar accommodations..
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Laura

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not recommend for the price. No breakfast included, room was out dated.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

sue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient to my daughters house. Anything you could possibly need is within the surrounding area.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Miosotis

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
We didn’t have pillow case in our room. The room felt hollow and quiet, almost incomplete. Because there’s floor instead of carpet, I could hear every single movement from the person above me. No complimentary breakfast. The staff was great and accommodating.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Emil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함

6/10 - 괜찮아요

Angela

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an outdated hotel with obvious signs of where and much older furnishings. For example, there was cracks in the tub and rusting on the bathroom floor. It wasn't the worst place I've ever stayed but I definitely had to adjust my expectations quickly when I walked in the room.you have to pay for coffee in the morning as well which is interesting
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Richard 님, Tucson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A bit old, small low tech tv. Nice staff, clean large rooms. Good food at good prices. B to A-
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Stella

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함

6/10 - 괜찮아요

Tina

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Constantine

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

David

2024년 1월에 1박 숙박함

8/10 - 좋아요

Teresa B

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff very nice and helpful! Hotel was clean but a bit tired. Room was fairly basic, but clean and tidy. Bathroom lights very dim. Price was decent so all in all the experience was fine.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Cheryl

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth your $$$
This was a bait and switch hotel. Shoes beautiful rooms with two queen beds and our room was awful. I couldn’t believe they were associated with Hilton hotels. The bathroom tub leaked all over the floor. Not enough lighting in the room. Floors were dirty. Don’t waist your $$$
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Helena

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It's very tired looking, the rooms are more like a holiday inn than a DoubleTree (in Europe anyway). Restaurant is limited and doesn't do room service and is not open all day. No pool bar (this is advertised on the website). Pool is nice and the people working there are nice.
2024년 1월에 4박 숙박함

2/10 - 너무 별로예요

Patsy

2024년 1월에 1박 숙박함

4/10 - 별로예요

Ted

별로예요: 청결 상태, 편의 시설/서비스
The room was no way close to other Double Trees I have had at. The room felt like an open studio. No substance. Noisy.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was exactly as advertised!
2024년 1월에 1박 숙박함

8/10 - 좋아요

JOHN

가족 여행
2024년 1월에 1박 숙박함

4/10 - 별로예요

Carliann

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely loud visitors upstairs and on same level as my room, and loud/disruptive maintenance staff. Visible dirt inside of the room and bathroom.

10/10 - 훌륭해요

Hope

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Amanda

별로예요: 청결 상태
Basic
This hotel was basic-for the price I expected it to be a better experience. I also expected the room to be cleaner. It did the job but that was about the extent of it for me.
2024년 1월에 4박 숙박함

8/10 - 좋아요

Elia

2024년 1월에 1박 숙박함

4/10 - 별로예요

leigh

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

REBECCA J

2024년 1월에 2박 숙박함

4/10 - 별로예요

Remigio

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Terrible room.
Bathroom had a strong odor like sulfur coming from the bathtub drain. ! We stayed In Room 103 you could hear footsteps from above all night long into the morning as well. Sounded like Godzilla was walking around above this room. No a very pleasant stay !
2024년 1월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Melanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and Clean
Very friendly and clean. Great place to reconnect with my kids after a long time apart. Thank you!
2023년 12월에 2박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
When we got there Friday, the door would not lock/ close properly. Also when i took a shower i was standing in a puddle of water. Called maintenance they took care of it. No problems after that.
2023년 12월에 7박 숙박함

2/10 - 너무 별로예요

Tim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never ever stay at this hotel! The worst ever!
I checked in at 3:30 pm. I put my luggage in the room . An expensive bottle in the room for my girlfriend. Set it up for a nice romantic evening. When we got back to the hotel after a night at the theater and food afterwards, my room had been given to someone else. I couldn’t get it. The front desk not only would t help me but threatened to call the police on me when I calmly asked them to get my luggage and personal items out of the room. I am extremely disappointed that after I had been in my room at 3;30 pm and put my things int he room that they would give it away to someone else? How does that happen and where are my belongings? They wouldn’t give them to me and said I was lying! I want my money back and my belongings! And more. This is outrageous. They ruined a night I had been planning For a long time!
2023년 12월에 1박 숙박함

8/10 - 좋아요

Dino

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower head needed to be changed!!!
2023년 12월에 4박 숙박함