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페소나 비치 리조트 앤드 스파 여행 후기

3 out of 5
페소나 비치 리조트 앤드 스파
Jl. Raya Trawangan, Gili Trawangan

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 117개 이용 후기 중 37개" "
평점 8 - 좋아요. 117개 이용 후기 중 41개" "
평점 6 - 괜찮아요. 117개 이용 후기 중 24개" "
평점 4 - 별로예요. 117개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 117개 이용 후기 중 7개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

9.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

8/10 - 좋아요

Gilyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 3박 숙박함
답변 제공: Agus 님, 2019년 6월 20일
Thank you for taking the time to review us. We hope you enjoyed your stay and welcome any direct feedback to bookings@pesonaresort.com

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
위치랑 호텔자체는 완전 굿
처음에 방도 깨끗하고 항구랑 위치도 가깝고 좋았는데 서비스가 조금 별로였어요. 룸청소도 안해주고 그 다음날 새로운 타올도 안줘서 다른건 좋은데 서비스가 좀 .... ㅠㅠ
2017년 6월에 2박 숙박함
검토해 주셔서 감사합니다. 우리는 수분을 절약하기 위해 2 일마다 수건을 교체하지만 신선한 수건을 요청하는 손님들은 일찍 교환하게되어 기쁩니다. 우리는 당신이 우리의 위치와 우리 리조트의 청결을 즐겼다는 것을 기쁘게 생각합니다.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I do not recommend this hotel
Do not stay in Bungalow. its very old and not so worthy to stay with the money. Its totally different with the pictures.
2017년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Never come back
It was awful. we wait for check-in, however the shower tap was totally brocken so we asked for a rm change but they keep saying to trying to fix the shower without notice. end up we had to go out around few hrs and come back still no solution(with NO APOLOGY from STAFFS!!!) so they Finally changed the room with downgraded version,since all the bagalo was out. I complained to manager regards rm payment difference but she keep saying the latter rm is more expensive. I can clearly show to her the website i used to book it for the rm charge differences, but she already mentioned to me that even if i show it to her it wouldnt matter since the rm rate they have it on is showing this way. She said maybe the online sites would jumbled up or so. WHAT A ABSOULTE RIDICULE EXCUSE.

10/10 - 훌륭해요

Jennefer 님, Langley

좋아요: 편의 시설/서비스
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Strålende fornøyd!
2023년 11월에 2박 숙박함
답변 제공: Ari 님, 2024년 3월 6일
Thank you Yvone for your review and picture. We appreciate that you took the time to do this and that you enjoyed your stay at Pesona Resort. We hope to welcome you again in the future.

10/10 - 훌륭해요

Keyvan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gili T a little piece of heaven
Fabulous.
2023년 7월에 4박 숙박함

8/10 - 좋아요

Luciana Mabilia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ótima localização e o atendimento é muito gentil. O único problema é o chuveiro, que sai pouca água e às vezes não esquenta.
2023년 7월에 2박 숙박함

8/10 - 좋아요

Tommy

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Pesona FO 님, 2023년 5월 20일
Thank you Tommy for your review. We hope to welcome you again in the future.

10/10 - 훌륭해요

Malin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Pesona FO 님, 2023년 5월 20일
Thank you Malin for your generous review. We appreciate that you took the time to do this and that you enjoyed your stay at Pesona Resort. We hope to welcome you again in the future.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Pesona FO 님, 2023년 5월 20일
Thank you for taking the time to give us a review score. We hope to welcome you back again in the future.

6/10 - 괜찮아요

Peggy 님, Malaysia

가족 여행
Overall ok. Please improve sound prove of the room. Can hear sound from next room super clear.
2020년 1월에 2박 숙박함
답변 제공: Fenda, Assistant Resort Manager 님, 2020년 2월 9일
Hi Peggy, thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 4박 숙박함
답변 제공: Fenda, Assistant Resort Manager 님, 2020년 2월 9일
Thank you for the 5 star rating! We hope to see you again next time.

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice little place with a really nice bar area. Staff are super friendly and the rooms are quite nice.
2019년 11월에 2박 숙박함
답변 제공: Fenda 님, 2020년 2월 9일
Hi Johnny, thank you for leaving us such a nice review! We hope too see you again soon. All the best, Fenda

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 3박 숙박함
답변 제공: Alissa 님, 2019년 11월 3일
Thank you for the 5 star rating!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Unterkunft ist zentral gelegen am Strand und am Hafen. Schöner Pool und schönes Zimmer. Der einzige Minuspunkte ist, dass das Hotel sehr laute Gäste (Junge Partygänger) hat und das Hotel direkt neben einer Disco liegt. Das Hotel denkt jedoch mit und hat in jedem Zimmer vorgesorgt und
2019년 9월에 2박 숙박함
답변 제공: Pesona FO 님, 2023년 5월 20일
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Sie haben Recht, wir befinden uns im zentralen Barbereich von Gili Trawangan und das bedeutet, dass es bis 1 Uhr morgens zu Lärmbelästigungen durch unsere Nachbarn kommen kann. Um dieses Problem zu beheben, stellen wir Ohrstöpsel zur Verfügung.

10/10 - 훌륭해요

julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: Agus 님, 2019년 9월 12일
Hi Julia, Thank you for your review, we hope you had a pleasant stay at our resort. Regards Agus

8/10 - 좋아요

David 님, Orange County, CA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
9/10 for this property. the only downside was the wifi was horrible.
2019년 8월에 4박 숙박함
답변 제공: Agus 님, 2019년 9월 12일
Hi David, Thank you for your constructive review. We apologise for the Wifi connection. We will try to solve the issue and provide a better connection in the future for all of our guests. Regards Agus

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very solid choice for a hotel while staying in Gili T. I loved the staff and everyone was helpful. Location is quite good, very safe, and the overall experience was positive. Would highly recommend.
2019년 8월에 3박 숙박함
답변 제공: Agus 님, 2019년 9월 5일
Hi, Thank you very much for your review. We will keep on giving our best service to the guests. Hopefully you can visit us again in your next trip. Warm regards Agus

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel located near everything. Friendly straff. Some noise in the evening/night.
2019년 7월에 5박 숙박함
답변 제공: Agus 님, 2019년 7월 25일
Dear Guest, Thank you for staying with us ad thank you for your reviews on our resort. We are hoping our service could satisfied you. Our resort located in the central area of Gili Trawangan. Surrounded by bars and restaurant, noisy sound until late night. We are sorry for this inconvenience but this is unavoidable. We are hoping for your understanding regarding to this matter. Hopefully we could provide a better service in the future. Regards Agus

10/10 - 훌륭해요

Dominic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 3박 숙박함
답변 제공: Agus 님, 2019년 7월 22일
Dear Dominic, Thank you for your reviews on our resort. Hopefully you enjoyed your time at our resort and you can visit us again next time. We are hoping to provide a better service in the future. Kind regards Agus

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
初めてのギリトラワンガンで、泊まったホテルです。 私はあまりお金が無かったですが、ホテルの写真や友人のオススメで、どうしても泊まりたいと思い予約しました。 外観もとてもオシャレで、ダイビングの練習をするプールもあります。 入り口はレストランのようになっており、一般のお客さんも飲食やシーシャ等も楽しめます。昼も良い雰囲気ですが、夜はまた昼とは違ったオシャレな雰囲気を持った店です。カクテルも自分の好みに作っていただくことが可能です。 ホテルの受付はレストランの奥にあり、そこではスタッフがとても暖かく出迎えてくれます。 部屋の中まで案内してくれて、丁寧に説明をしていただけました。 部屋の中もとても綺麗でオシャレです。私が予約した部屋では外にソファ型のブランコがあり、夜には私の部屋のブランコで猫が寝ていました。とても可愛く、人懐っこい猫です。部屋を開けておくと、私の部屋の中に3匹猫が入ってしまいましたが、とても可愛い姿が見れました。 部屋の前にはプールもあり、とてもリフレッシュ出来ます。 ホテルの横には自転車をおいておけるスペースがあります。 トラワンガンでは自転車をよく使うと思うので、とてもこのスペースは便利です。 しかし、そのスペースの横でレンタサイクルを貸してくれる人がいますが、少し高く感じました。 また私は誕生日で、私の友人がホテルのスタッフにかけあってくれて、沢山のスタッフが笑顔でお祝いをしてくれました。 とても良いスタッフ達です。 またギリに行く機会があれば、是非とも利用したいと思うホテルです。
2019년 7월에 1박 숙박함
답변 제공: Pesona FO 님, 2023년 5월 20일
レビューを書いていただきありがとうございます。 ご滞在と当ホテルの猫達をお楽しみいただけたことを大変嬉しく思います。 また特別な休日に私たちのことを思い出していただければ幸いです。

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Triple room was bigger than I thought it would be. Nice property
2019년 6월에 3박 숙박함
답변 제공: Agus 님, 2019년 6월 19일
Hi, Thank you for staying with us and thank you for your review on our Triple room. We are hoping that the next time you come to Gili Trawangan you would visit us again. Kind regards Agus

8/10 - 좋아요

실제 이용하신 고객

2019년 6월에 2박 숙박함
답변 제공: Agus 님, 2019년 6월 20일
Thank you, Anonymous for taking the time to review us. We hope you had a pleasant stay and welcome any direct feedback to bookings@pesonaresort.com

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
J'aurais souhaité des chaises longues sur la petite plage face à l'hotel avec un petit bout de plage nettoyé.. pour le reste, merveilleux endroit. Bien situé . Se marche facilement du débarcadère des bâteaux.
2019년 3월에 3박 숙박함
답변 제공: Alissa 님, 2019년 3월 27일
Thank you for your kind review. We have 3 large sunbeds being made right now to sit alongside the pool beside the beach. You will have to come back in a few months and stay with us again to enjoy them, I am sorry they were not ready when you visited. See you next time and enjoy the rest of your holiday! Kind regards, Alissa

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함
답변 제공: Alissa 님, 2019년 2월 28일
Thank you for rating us. Glad to see you enjoyed your stay. We look forward to welcoming you back again next time!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel colse to lots of resturants and bars, as a family with 2 childern stayibg righ next door to a night club wasnt to great when trying to sleep. Although the hotel is right opposite the beach tge are a lot of boats and u need to walknuo a fair way to get to the better sunbathing are. The hotel room was good with friendly staff didnt eat there at night but the breakfast was good
2018년 12월에 3박 숙박함
답변 제공: Jen - Resort Manager 님, 2019년 1월 16일
Thank you for taking the time to write a review. You are right, if I had small children I might choose to stay in an area that is a bit farther away from the lively "central" area of Gili Trawangan. Pesona Resort's convenient location, close to the harbor and many of the best restaurants and bars, is perfect for guests wishing to join in on the fun, however, it also means that we have some ambient noise until 12 am (when the bar next door closes). We have refrained from putting out sunloungers on the beach until the new Gili road project is complete. I wasn't sure how much space we'd have and I want to keep the area tidy for guests. In the meantime, our staff are happy to point you in the right direction for a number of our favorite spots around the island to get some sun (and some delicious lunch). We hope you enjoyed the rest of your time on your holiday!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome hotel right on the water! Has a dive shop, restaurant, pool and bar right there.
2018년 11월에 7박 숙박함
답변 제공: Jen 님, 2018년 12월 16일
Thank you for your lovely review. We are so pleased you enjoyed your time here at Pesona. We hope to welcome you again on your next holiday in Gili Trawangan.

10/10 - 훌륭해요

Truls

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastiske Gili
Hotellet lå veldig sentralt til på "hovedgaten" der hvor alt skjer. I resepsjonsområdet ved bassenget var det hyggelig liv hele dagen, både med spisende gjester og turister som var på dykkerkurs bassenget. Om kvelden var mange av utestedene for ungdom 20-25 år som var ute å festet og skapte god stemning. Ulempen var at nærmeste nabo av hotellet kjørte full trøkk på musikkanlegget - så for oss som bodde i 2, etasje mot sør - var det en del støy hvis man skulle legge seg tidlig.
2018년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible room, horrible service, no refunds offered... ending up leaving and staying somewhere else at our own expense because the place and service was that poor. No care that i was extremely sick either.
2018년 6월에 3박 숙박함

10/10 - 훌륭해요

Mona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel, great location and warm staff
Located in front of the beach in the heart of everything (perfect location),the hotel is clean and provides great hospitality. Indian and Western menu plus a sheesha bar. The staff are very helpful and will guide you throughout your stay especially Irandra who went above and beyond to make me feel welcome. The hotel provides u almost every facilities from good rooms to awesome spa treatments. They have a couple of pools as well. Overall experience was awesome.I'll recommend dis hotel to singles, couples and families :). Staying here will make your holiday.
2018년 6월에 2박 숙박함
답변 제공: Jen (Resort Manager) 님, 2018년 6월 29일
Thank you, Mona, for this glowing review! We are so pleased you enjoyed your time here at Pesona Beach Resort and look forward to welcoming you again on your next adventure in Gili Trawangan.

8/10 - 좋아요

Michala 님, Perth, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The location was brilliant, four minute walk from the boat. The hotel staff were very friendly and helpful. The room was very clean and comfortable. We had breakfast included, which was nice but limited choice. We ate in the restaurant twice, the Indian cuisine was amazing, definitely recommend. Whist on the island we had a couple of massages, but found the spa in the hotel was one of the best we had. When we booked Pesona, we didn't realise it was also a dive centre, so the only small downside for us, was that the pool in the resort was used for practice diving each day. Overall a fab hotel. Thank you :)
2018년 5월에 6박 숙박함
답변 제공: Jen 님, 2018년 6월 3일
Thank you for your lovely review, Michala! I'm pleased you enjoyed your time at Pesona and our vibrant Indian cuisine that we are known for. We realized as soon as Dive Central Gili (our dive center) got busy we needed to add a 2nd pool so that's why we have the new one in the garden area that's only for resort guests. So glad you got the chance to visit Azure Spa as well! Please think of us again when you plan your next holiday in Gili Trawangan.

8/10 - 좋아요

jen 님, los angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, food and atmosphere!
Only draw back was terrible Wi-Fi. Loved the pool area and restaurant/bar. Spa was fantastic. Pretty loud dj on Friday/Saturday nights.
2018년 4월에 2박 숙박함
답변 제공: Jen (Resort Manager) 님, 2018년 5월 13일
Thank you for writing this review, Jen. We're working on the wifi issue and I bought some portable hotspots to help alleviate the situation until we can find a better longterm solution. The DJ is every other Friday night- hopefully, you enjoyed it- he stops by 1 am. Please join us again on your next Gili holiday :)

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would definitely stay here again!
Staff were fantastic - always helpful and gave good advice. Room was large and clean with great aircon. Pool area and bar area are nice and food is good. Spa treatments were also great.
2018년 2월에 3박 숙박함
답변 제공: Jen 님, 2018년 2월 19일
Thank you for your lovely review, Heather! It was a pleasure to be able to help you sort out your holiday and we are so pleased you enjoyed your stay. We hope to welcome you again on your future travels to Gili Trawangan.

6/10 - 괜찮아요

Aveen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad bed
Bead made a squeaky noise and it was uncomfortable. Woke up with back pain
2018년 2월에 2박 숙박함
답변 제공: Jen 님, 2018년 2월 6일
I'm sorry to hear you had trouble sleeping. We would have been happy to move you to another room had you asked. We hope you enjoyed the rest of your holiday.

8/10 - 좋아요

Sue

Can only get better
Not a bad place and undergoing some refurbishments so can only get better.
2018년 1월에 3박 숙박함
답변 제공: Jen 님, 2018년 1월 31일
Thank you Sue! We hope you enjoyed the rest of your holiday and look forward to welcoming you again when our work is fully finished.

8/10 - 좋아요

Nikki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NZ Stay
Great location, staff all friendly and kind.
2018년 1월에 3박 숙박함
답변 제공: Jen 님, 2018년 1월 12일
Thank you for your kind review! We hope to welcome you again on your next holiday in Gili Trawangan.

8/10 - 좋아요

Elton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 3박 숙박함
Thank you for taking the time to review our resort. We hope you enjoyed the rest of your holiday.

8/10 - 좋아요

Kirstie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location on Gili T
Great location right on the Main Street of Gili T. Room had lovely ocean views.
2017년 9월에 1박 숙박함
Thank you for taking the time to write a review. We are pleased you enjoyed the location and stunning views of the ocean and Lombok. We hope you enjoyed the rest of your holiday.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great location, nice rooms
within walking distance from the boats. not the quietest area.
2017년 9월에 3박 숙박함
Thank you for your kind review. You're correct, the central area of Gili Trawangan where we are located is very convenient and is closely located to all the popular bars and restaurants. We hope to welcome you again on your next holiday.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Not as expected
The room was OK, but from the pictures it looked like much better. Once in it, it was small, there were no closets... We asked for a room for 4 people and it was small and not really comfortable.
2017년 8월에 1박 숙박함
답변 제공: Sarah 님, 2017년 9월 3일
Dear Guest, We're glad you were happy with the Staff and Location at the Resort. We're confident our photos have a true reflection of our rooms so we are surprised to hear otherwise. We do not advertise our rooms as having closets, although Deluxe rooms are all fitted with wardrobes. Our rooms are designed for fitting 3 persons as the maximum occupancy, a roll-away bed would have been added to your room to allow for your extra guest which would have resulted in a smaller feel to the room. Thank you for taking the time to write a review.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Aanrader!
Zeer nette accommodatie, vriendelijk personeel en super sfeer!
2017년 8월에 1박 숙박함
Bedankt voor de tijd om een recensie te schrijven. We zijn blij om te horen dat u van de sfeer, het personeel en de accommodatie van ons resort genoten bent.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location amazing staff would definitely come back
2017년 8월에 4박 숙박함
답변 제공: Jen, Resort Manager 님, 2017년 8월 27일
Thank you for your kind review! We are pleased you enjoyed your time here at Pesona Beach Resort and look forward to welcoming you again on your next holiday in Gili Trawangan.

2/10 - 너무 별로예요

Patrick 님, singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrendous - property should be delisted
As I lay awake for a second night, covered in bedbug bites, I wonder how Expedia could allow such a property to be sold on their site. The property is a comple construction site. Noisy from 7:00am to 8:00pm with the sounds of drillls, hammering, workers talking, people moving about. The rooms are dark, dingy, dirty and infestated with badbugs. I have more than 50 bites. I couldn't sleep last night and when I opened the bed I saw 5 on the mattress and pillow. When I complained I was greated with a schrug. Do not book this hotel. It's a health hazard. Shame on Expedia for listing it!!!
2017년 8월에 2박 숙박함
답변 제공: Jen 님, 2017년 8월 29일
Dear Patrick, We're sorry to hear of your experience at our hotel. We are currently under construction on part of our resort which we apologise to guests for upon their check in, however the work starts at 8am and very rarely exceeds a 5pm finish. Bed bugs are dealt with immediately if ever reported. As you know, no hotel can guarantee no bed bugs as guests can transport them from other hotels. Upon your complaint the room was immediately closed and fumigated and we apologised for your inconvenience and disappointment. Thank you for taking the time to write a review. Kind Regards Jen

2/10 - 너무 별로예요

Rahul 님, Mumbai

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed stay
The room was not at all spacious. Also there is no phone in the room. The air con was not working and hence everytime I had to move out of my room and go to reception to complain. In my 3 day stay air con was repaired 3 times. Limited food options. In breakfast menu vegetarians have only 1 option of fruit plate. Overall very disappointed with the place.
2017년 7월에 3박 숙박함
답변 제공: Sarah 님, 2017년 7월 30일
We're very sorry to hear you were disappointed with your stay. Although we do have many vegetarian options available for purchase on our restaurant menu, your review has brought to our attention that the breakfast included in the room rate in fact had only 1 option which was suitable for vegan consumption. We have since added 2 new breakfast options to the breakfast which is included for room guests which contain no animal products. Thank you for taking the time to write a review.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Helt OK hotell
Helt OK hotell mitt på bargatan. Det var en pågående arbetsplats när vi var där o h rummen var i OK skick. Man fick vad man betalade för helt enkelt. Bra läge om du vill ha liv runt omkring. Väldigt lyhört. Supertrevlig personal dock, plus för det!
2017년 7월에 2박 숙박함
Tack för din snälla recension! Vi är glada att du haft platsen och vår utmärkta personal. Vi ber om ursäkt för den pågående konstruktionen. Det kommer att ske inom kort och vi kommer att vara stolta över att öppna våra nya rum och pool för din extra komfort och bekvämlighet.

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant hotel .
Fantastic hotel right on the beach, lovely indian food served till late, plus shisha, staff are great to get on with, rooms clean and fresh.Location is in the the heart of the centre.
2017년 7월에 5박 숙박함
Thank you for taking the time to write a review. We are happy to hear you enjoyed your stay at our resort.

10/10 - 훌륭해요

Maren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleasant stay!
Very nice hotel located in the heart of Gili T. Room was very good: clean, big bed, good shower with hot water and good pressure. Straff are Very helpful! The hotel has an indian restaurant with amazing food. Only minus is that it takes some time to get the food sometimes, but its worth the wait.
2017년 6월에 3박 숙박함
Thank you very much for your review. We are glad you enjoyed your stay with us!

8/10 - 좋아요

Jenny 님, Melbourne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good and clean hotel
The hotel staff are really friendly and polite regardless of the language limitation. The facilities are basic and the roomis clean and spacious. It would be great if there were more room facilities! The down side is that the hotel is almost at the end of the lane. Its quite dark to walk from the main street to the hotel at night as there are no street lights. The hotel is also a bit far away from the Seminyak Square. In general, its a good hotel for the reasonable rate.