Thank you Ankur for staying with us earlier this month.Apart from one incident that we discussed that happened at the end of your three night stay I am not sure what else was wrong with the stay. More than happy to gain more details of further issues.RegardsCraigGeneral Manager

Good morning DavidThank you for staying with us at the Mantra GladstoneIt is always a pleasure to gain feedback of the service that the staff provide our guests. I am very proud of the team and the care they take in looking after our guests. It certainly makes for a great environment for guests and staff alike.We look froward to welcoming you back in the near future.RegardsCraig

Good morning DonnaIt was great to hear that you enjoyed your stay with us.We believe we have everything that a guests needs here in site, but our biggest asset is our staff. They really do enjoy working here and it certainly is appreciated when a guests provides us with great feedback.We look forward to welcoming you back.RegardsCraig

Thanks Kevin for choosing to stay with us at the Mantra Gladstone.It is always pleasing to have comments about the great service provided by the staff. We are very proud of the property and it certainly shows in the service that is provided.We hope you have a safe and enjoyable Xmas period with family and friends and look forward to welcoming you back in the near future.Kind RegardsCraig

Thank you Beck for providing us with feedback from your stay.Last year we refurbished half of our rooms to include the kitchenettes, which we have gained very positive feedback to, similar to your sentiments.Enjoy the festive period and look forward to welcoming you back in the future.RegardsCraig

Thank you Peter for your continued support of the Mantra Gladstone.It was great to hear that your experiences with us have not changed.We look forward to welcoming you back and possibly "wowing" you with some new additions to the property.RegardsCraig

Good morning JoanneThank you for staying with us and providing us with a rating of your stay.May we please gain some more details about areas we may be able to work on to make your next stay a more memorable experience.Kind RegardsCraig

Thank you Linda for taking the time and providing us with feedback from your stay at he Mantra Gladstone.It was great to hear that everything was to your liking.We look forward to welcoming you back in the future.RegardsCraig

Thank you Adrian for choosing to stay at the Mantra Gladstone.It was pleasing to hear that you enjoyed Pacino's our Italian a la carte restaurant. May we please gain some more details about dining experiences within Encore restaurant that we may be able to improve our offerings.RegardsCraig

Thank you for providing us with feedback from your stayI do hope that you are feeling much betterAfter gaining details about your dining experience we have been monitoring feedback about the restaurant and specific item that you both consumed. At this stage we have not had any other concerns from the evening.I will certainly have the team check the rainwater/ceiling rose to make sure it is working correctly.Kind RegardsCraig